Best Western Plus Atakent Park
428 reviews
September 11
Fav hotel
September 12
A cozy modern hotel, everything is standard and high-quality, the staff is charming and friendly, the wishes of the guests are fulfilled with lightning speed! There are some temporary problems with Russian cash cards, Union Pay from Gazprombank is working somewhere, and somewhere it is not, there is no pattern.
And the minus, which, I hope, they will pay attention to, is the Pavilion restaurant downstairs - do not try to go there in the evening to have dinner. Strange service, for example, our company did not bring cutlery, they went for forks themselves, the young waiter looked into the eyes, smiled and left… In general, this place is somnambulistic, the waiters are there in the evenings in zen, it's better not to disturb them.
Breakfasts, by the way, everything seems to be there, but there is no taste ... in the same place. It's a strange place.
The hotel itself is a solid five. The restaurant is a phantom, I don't rate it…
Nearby is a place for walking, Bakshasarai, cafes, old streets, hysterical motorists (they are in second place after Calcutta in terms of beeping frequency) and crazy scooters - be extremely careful...
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July 7
An ordinary hotel. The rooms are normal and clean. The plumbing is in working condition. The staff is quite polite, but the level of training compared to other 4* hotels, in my opinion, is too low. I was not very impressed with the restaurant. A huge uncomfortable room, very cheap dishes and some very unassuming food. All this reminded me of the hotels of the 90s :)
In general, a confident three plus. For one or two nights, a normal option in its price segment
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July 29
We had a great rest at this hotel!
Convenient location- near a park, a shopping center, an exhibition hall.
Fresh rooms, nice linen, good cleaning, very polite staff.
Breakfast buffet.There are plenty to choose from. Lots of vegetables, greens, fruits.
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August 12
The perfect location of the hotel. Within walking distance to eat, drink, smoke, HANG OUT))
Great rooms and service. You can even open the windows and enjoy the fresh air. Perfectly clean and white sheets, elastic mattresses help you sleep and "stay awake"))) I RECOMMEND IT!!!
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October 7
A business-format hotel with very average rooms, a good breakfast. The excellent location next to the exhibition center makes this hotel an almost non-alternative choice. The price/quality is below average.
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November 1
A great hotel. Nice staff. The breakfast is so varied that we didn't have time to try all the dishes in a week. The cook even cooks to order. Very tasty, I recommend it. The room is clean. Everything works. I thank the staff for their work.
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1
August 1
The location is excellent, just for visiting the exhibition. The rooms are clean, the buffet with a large selection of food. There are a large number of places nearby for walking in the evening.
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August 30
It was atmospheric, we held an event from the Success Together charity academy "changing the code of the fate of the family", the hall was perfect at that moment, the kitchen was super, everyone liked it, the location of the center, thank you
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October 23
The excellent location of the hotel allows you to walk to the Treasury, visit the botanical garden. The room is cleaned daily, towels are changed. The room had a safe, air conditioning. Bathroom with bathtub, magnifying mirror. There is a TV, WiFi. Breakfast is a buffet. They cook very tasty! The fruits are whole, not sliced. There is a gym
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November 2
5 + Excellent location, conveniently located next to the exhibition, very tasty and varied breakfasts, rooms are clean and cozy, a bonus view of the mountains
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October 6
Poor sound insulation.
A wide selection of breakfast dishes in the buffet format.
It is perfectly located - next to the park and with a wonderful view of the mountains!
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May 19
I'll start with the fact that this is a review for Russian guys, because I believe that my compatriots use Yandex in Kazakhstan. The situation is that southern Kazakhstan is very different from the Kazakhstan that I know. Arriving at the hotel, we were told that early check-in is possible only if you pay for an additional full day, despite the fact that we paid for breakfast separately and we arrived at 9:40, anyway we were told that they would not be able to check us in before 14:00 ... well, nothing, we left our suitcases and went for a walk, the good weather allowed) before before I left, I asked the reception to provide us with a higher floor - for example, 3.4 or 5, this is a normal practice and in all large chain hotels such a request is commonplace. Upon our return, they begin to register us and issue cards on the 1st floor, in rooms for smokers, although, for example, I do not smoke ... at my request to change my room, some fictional stories begin, that our company has booked such rooms and other nonsense, I call my manager at the company and ask for the phone number of the hotel reservation department, I am ready to write to the official representative office of the hotel and immediately they tell me that a room was found for me on the 5th floor. I don't like conflicts, but I can't stand it when they so obviously try to convince me of stories made up by employees. The first day everything seems to be OK, I return after the exhibition in the business center, I want to take a bath and what was my surprise when I realized that there was no hot water, I drain the water for an hour, two as a result, a quick shower in barely warm water, then the location of the shelf with towels was a surprise for me, I have to climb with a height of 160 cm they reach for the bath and towels at the risk of falling, but even here I did not pay attention to this and did not focus on it. Every day there are new adventures, at breakfast I did not finish the grapes with strawberries and in order not to throw away the fruit, I decided that I would take it to the room and calmly finish it, but then a woman literally jumps out at me from the next table and says that I cannot take fruit to the room and must either sit and to finish eating here or order a fruit plate to your room for money... where is the logic I do not understand, because it is impossible to return these berries to the general distribution, or do you trade for such a hotel? Or is it a matter of principle - neither for yourself nor for people? In general, it's strange, I left the berries on the table, asked this woman to make sure that the waiters did not take them away and returned to finish them after I gathered in the room… I am silent about the fact that the air conditioner thermostats do not work in the room, so that you just do not freeze in the room at night, you need to turn it off, which I did. Why do I say so confidently that all the thermostats do not work, my colleagues in other rooms faced the same problem, as a result - when I returned late at night from the event, I found a huge puddle on the carpet, flooded with water, as she was standing in the hallway, after my call to the reception with the words oh my God and deep breath, I was told that a technician will come now, it's after one o'clock in the morning, a technician comes, I show a puddle and drops from the ceiling, he says well, now I'm going to get the stairs, as a result of some manipulations draining Water into the basin, he leaves. I ask you to invite a cleaner to me to do something with a puddle on the carpet, the cleaner came and all she could do to help me was put a towel on the floor and left… For the first time in my life, a 4* hotel gave me not a feeling of hospitality, but a feeling of joy that I was finally leaving here. In general, it's up to you to decide whether to stay here or not, but the building is 12 years old, it is clearly not properly serviced, for this budget you can choose other more worthy options (Imho). Peace to all 🕊
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April 16
Nice hotel, great view of the mountains from the restaurant, wonderful breakfasts! A wide range of dishes. Polite staff. The rooms are clean! Everything you need is there. In early May, it was a little chilly to sleep. And so, everything is super) I recommend
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February 6
It is a good hotel, it is very nice that there is such a good hotel near the exhibition complex. Lounge with comfortable sofas, excellent breakfasts. The only thing - they took the head of the studio / junior suite - did not like it, because they gave it near the elevator and it was audible. Otherwise, everything is fine - there is a shopping center, cafes, a beautiful botanical garden nearby.
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1
July 24
The coolest place in Feng Shui, a recreation area, places for various meetings, a green park area, many shops, cafes,ATMs and more.
I recommend.
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July 10
If you work at the Alma-Ata exhibition, then this place is definitely the best choice. Accessibility is within walking distance. By the way, good white wine is served in the lobby.
The downside is the distance from the center with the often terrible Alma-Ata traffic jams.
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September 13
Good hotel and service. The staff is polite and helpful. Near the exhibition and shopping center, cafe, bank. In the room there is a hairdryer, toothpaste and brush, iron, water and a kettle with coffee, tea and sugar. A very comfortable bed. Excellent double-glazed windows - noise does not penetrate. 2 rooms in the room, the furniture is good. One of the disadvantages is 100% prepayment before arrival. We paid at the time of check-in, but nearby people quarreled with the reception about the payment, the hotel claimed that it had not been received, and people said that they had paid and presented bills. Not the most convenient system.
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July 20
I recommend it to those who came to the exhibition. We came to the furniture factory, the heat is terrible, it's hard to move. There is a park next to the BW. A bank for currency exchange, supermarkets, shops and cafes (air conditioning everywhere). everything is within walking distance. For meetings with partners, a comfortable lobby, a calm atmosphere, an atmosphere conducive to negotiations or solitary work. Very Comfortable sofas)
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October 13
Very convenient location! The rooms are clean, the breakfasts are 10/10 huge abundance, super! The room was cleaned every day, towels were changed! I recommend it!
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January 11
A classic European five-star and five-star hotel. You can live in this hotel for a long time and have fun all the time. Clean, cozy and comfortable. Thanks to the staff. I was passing through Almaty. The hotel left a pleasant impression. Next time I'll come and stay in it for three days.
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July 22
A good hotel, there is a good breakfast (buffet) , the rooms are always cleaned, everything is neat, the air conditioning worked, the price per room is above average
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March 14
The hotel is excellent, within walking distance from the exhibition halls
The breakfasts are excellent
The rooms are clean
The staff is friendly
I recommend stopping when exhibitions and conferences are taking place
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October 15
A good hotel, within walking distance of a grocery store, the place is quiet , the room stock is not new , but clean enough. For your money, a good option
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October 21, 2023
It was the second time in a year.
I have been visiting this hotel since 2013.
As always, everything is on top. Order, daily cleaning. Food for every taste, kind and attentive chef.
The location is good, near a park and an exhibition complex.
I was pleasantly surprised by the bonuses provided free of charge upon check-in - fruits and a suite at the standard price.
I will be in Almaty, I will definitely stay at this hotel.
I recommend.
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1
March 28
One of the best hotels I've been to. Huge and sincere thanks for the hearty suhoor in the holy month of Ramadan.
Quiet, clean room, polite and competent staff. I recommend it!
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April 13
5 points for the location. The service is for 4, although there are always polite citizens at the reception, the cleaning is good, water, tea, coffee, every day. Special respect for bathrobes and slippers. That's why the choice of food in the restaurant is getting worse every year.
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May 29, 2023
Уже второй раз на протяжении 4-х лет. Отель держит свой стабильно высокий уровень. Предупредительный персонал, чистые просторные номера, в которых тихо и можно выспаться. Шведский стол на завтрак - стал даже разнообразнее со времени моего первого визита. Все необходимое в шаговой доступности, особенно для участников выставок в Атакенте. К недостаткам отнесу лишь некую нерасторопность при выставлении счетов по безналу для оплаты проживания наших сотрулников.
February 18
A very good hotel, clean rooms, friendly staff, very decent breakfasts, omelette to order with different fillings, marinades, dried fruits, meat and cheese cuts, lightly salted trout, fruits, desserts... I didn't even have time to try everything for 3 breakfasts. The room has a beautiful view of the mountains.
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September 27
It's a strange place, on the outskirts, in the middle of the night you can easily see the newlyweds in full parade from a car that is more expensive than half of the hotel, probably it's either the owners or relatives :), or the guests are led to the pretentious fashionable long name of the hotel! I'm sure even those who work there do not remember the full name :), the good news is that the location is expensive, the airport is nearby!
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January 3
We came to Almaata to go skiing. We stayed at this hotel. I definitely recommend it. Clean, friendly reception, quick check-in even at night. There are large family rooms. Excellent breakfast.
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November 4, 2023
Nice, cozy hotel. There are questions about repairs, but there is a very large flow of people coming for work, this is inevitable. The service is good, the staff is excellent. It is better for Russians to come with cash or open an account in advance with Caspian Bank, VTB Kazakhstan.Yandex Taxi has a Western Union Gazprombank card, an account in yuan (there is a percentage for conversion).
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June 30, 2023
Хороший отель, чистота в номерах, вкусные завтраки, удобно добираться, если вам нужно в Атакент. Очень не понравились услуги глажки- из 3 раз 2 раща утюг был занят. Но когда однажды его принесли, то лучше бы я шла в мятом... Доска вся перекошения, ровно не стоит, чехол в пятнах, на него просто страшно класть одежду. Утюг принесли вообще неисправный, из него вода длилась ручьём. Просто ужасно! Такого уровня гостиница просто обязана иметь достойный инвентарь.
April 24
A mediocre hotel. I do not recommend it, it is definitely not 4 stars, as they claim to be.
I was here from 22.04 to 24.04.
Positive:
- if the windows overlook the courtyard, then at night you can hear birds singing when the window is open, and it's pretty quiet.
- there are good pastries and dessert for breakfast, really tasty and fresh. There are ripe pineapples .
- it seems to be a fairly recent renovation. - neat, clean floors.
-good TV in the room (see photo).
-next to the exhibition (if it is important)
there is a fairly nimble Internet during the day (although it catches poorly, the signal is weak).
- 2 large 1L bottles of water per day, free of charge.
Minuses:
- breakfasts: a small selection, there is always something missing, glasses, dishes. The "restaurant" itself is more like a canteen - simple swinging dirty tables, very noisy, everyone is jostling, the staff do not have time to clean and replenish the dishes.
04/24 half of the dishes were gone already at 9 a.m. - there were no grilled vegetables, there was no potato dish (I forgot what it was called), there were no peppers, some pastries and desserts. I made a remark, but I did not wait.
- there is a very hard mattress in the room. Uncomfortable pillows (thick, but a little harsh).
- the Internet is almost down in the evening.
-the air conditioning/oven in the room is not working.
- the tap water is barely flowing. Hot after a long wait.
-shower gel and shampoo noname (see photo), conditioner is not provided.
-a very small and uncomfortable closet (see photo), hangers facing you, it is very difficult and inconvenient to hang and get them.
- the mini-bar is empty, there is nothing in the fridge.
- there is no chain and no peephole on the door.
-poor sound insulation inside the rooms: I woke up several times at night from the noise in the hallway and from the alarm clock in the neighboring rooms.
- unfriendly staff at the reception. They argued with me for a long time that I didn't have an early check-in booked.
- I found a dirty teaspoon in the room.
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May 8
Great hotel. Clean, cozy. The location is generally fire! Their breakfasts are incomparable. I enjoyed my time at this hotel, it reminded me very much of the Turkish ones.
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September 14, 2023
В целом отель не плохой, но не мешало бы обновить интерьер номеров (под устали). Хорошее расположение отеля, рядом парк, ботанический сад и большой торговый центр, два обменника валюты в пешей доступности, отличные завтраки (большой выбор). Также есть места, где можно посидеть перекусить, возле отеля есть ресторан Elephant (разная кухня).
March 4
A luxury hotel right next to the Atakent Expo Expocenter. Great rooms. A wonderful breakfast. There is a very nice bar in the lobby. A very good location.
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December 20, 2023
A good hotel corresponding to its stars. The rooms are simple, without zest and comfort, I will not say that they are tired. A comfortable high-quality mattress, pillows and a blanket. Clean, daily cleaning. The breakfasts are decent. The proximity to the exhibition complex determined the choice. But I would go back to this hotel!
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January 10
A great hotel. Good service, friendly staff. Always clean, daily room cleaning and towel change, cleaned thoroughly. Breakfast. Well, you can say it's good
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June 7, 2023
Очень гостеприимный отель. Заезд был с 03.06.2023, сегодня 07.06.2023 выезд. Обязательно сюда вернемся!
Классный разнообразный завтрак. Качественный сервис. Чисто очень. Классная локация, всё рядом. Ресепшен красавцы. Заселили раньше времени, решали все вопросы оперативно. Искренне советую👍👍👍
1
August 21
Ugh. I will never stay again. She's tired. I do not recommend going up above the ground floor (there is a restaurant and conference areas). The breakfasts are ordinary, the breakfast area is so-so. Everything is kind of old... well, the tablecloths are white.)
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October 12, 2023
An excellent choice for travelers and not only, quick check-in, a nice clean room, cleaning every day, a variety of breakfasts, proximity to all significant tourist sites, a row of parks.
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June 22, 2023
Жил в июне 2023. Бронировали непосредственно перед прилетом. Один из немногих отелей, в которых были ещё места. Ожидал подвоха, но нет. Отличный отель по соотношению цена/качество. Платил около 9000руб в сутки. Номер стандарт. Состоит из двух комнат. Очень чисто. Завтрак очень приличный. Вокруг отеля в шаговой доступности нашёл все что было необходимо (в отличии от центра). Остался очень доволен.
June 16
I liked everything, and the breakfasts, and very clean and the service! I recommend it, I will be glad to return
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November 19, 2023
Clear! Cozy! Friendly staff! Nice comfortable rooms! Delicious, fresh morning buffet! Delicious coffee, good bar! Reception area- well done guys!
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April 22, 2023
Отель понравился. Очень хороший, внимательный, отзывчивый персонал. В номере чайник, чай, кофе, сахар и сливки в пакетиках, вода (ежедневно приносят), халат, тапки, зубная щетка и паста, сейф, холодильник, нормальный шкаф для одежды с достаточным количеством вешалок, телевизор, столик с креслом. Окно в номере открывается. Минус: подача воды в душе. Постоянно произвольно меняется температура воды: то тёплая, то горячая, то холодная. Звукоизоляция в номере хорошая, соседей было не слышно. Отличные завтраки: хороший ассортимент шведского стола и повар готовит омлеты, яичницы с наполнителями на любой вкус. Особенно хочется поблагодарить за то, что не убирали еду ровно в последнюю минуту окончания завтрака, и даже опоздавшие на 10-15 мин были накормлены. И ассортимент еды, если приходишь за 15 мин до конца завтрака, такой же как и вначале. Хорошо бы во всех отелях относились к гостям! Есть доставка еды в номер и ресторан. Меню ресторана и доставки в номер отличается. Внизу бар. Будем останавливаться здесь ещё.
March 16
The room was very comfortable. Everything worked. Very tasty breakfasts. The staff is polite and friendly. There is a shopping center and a beautiful park nearby.
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1
April 17, 2023
Замечательный отель, находится рядом с ботаническим садом. Очень уютный номер, в котором я жила. Есть номера для не курящих и курящих. Всегда есть возможность выбора. Очень вежливый персонал. И что очень было приятно, что персонал проявили заботу к тем людям, которые держат оразу и в номер на саресi приносили еду, которая была вкусно приготовлена. Спасибо!
October 1, 2023
A comfortable hotel.
Among the advantages: friendly staff; good breakfasts (including until 11.00 on weekends); some rooms with mountain views.
Of the minuses:
Upon check-in, I asked to stay one night less than planned - because early departure; refused to shorten the stay because allegedly during exhibition periods it is impossible.
The furniture in the rooms is a little shabby (but it's still bearable)
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March 1, 2023
Плюсы: Хорошие номера, отличные виды из окна номера. Рядом, в шаговой доступности, есть торговый центр. Вкусные завтраки.
Минусы: ночью такси не могут заехать на территорию, шлагбаумы закрыты, приходится в непогоду идти до такси с чемоданами около 60…80 метров. Невозможно делать оплаты платёжной системой Мир, нужна наличка в местной валюте (тенге).