It's a very nice and tasty place, but employees need to be taught and taught, and the service process needs to be set up, not let go. Management is at zero, and this is the only thing that spoils 5 stars
P.S. I went in again - it only got worse... I didn't wait for the waiter at all. The tables are dirty. The dishes are not cleaned. But there is a flock of employees at the counter - and they can't even take an order, sending it to the waiter…
I really like the pastries, the friendly service, the delicious coffee, the atmosphere.
But it's a little cramped.Here's the branch.Gorky Street is spacious and bright.Expand👍🙏
The sellers themselves don't seem to know what they have from the menu. We came the week before last to find out about waffles. They said they are, but from 9 to 12. OK, I come today at 9 - "and we don't have waffles! We don't actually cook them."
The management would do well to convey to the employees what kind of assortment of goods this branch has!