Club Nena Hotel
189 reviews
September 22, 2021
We are relaxing at the Nena Club right now. I'll start from the end - if you are considering this hotel for a vacation, think again and choose another hotel!!! I'll make a reservation right away - the review is real, I've been to Turkey 18 times, I know a lot about Turkish hotels. To say that this is a dump is to say nothing! The number of staff was cut down to the utmost, the result: dirt, starting from the restaurant (to put it loudly, the canteen), ending with the territory as a whole. The staff are Asians, it is not clear from which republic, it is not the point. Food is a separate topic! Synthetic substitutes, there is not even regular milk in coffee machines, everything is chemical. If the product is more or less natural, the queue is like for vodka during prohibition. Finding a table to sit down for breakfast/lunch/dinner is a whole quest! The beach resort of the Krasnodar Territory. The deck chairs are crammed so close to each other that there is a risk of seeing someone's ass on your face (I apologize for the rudeness). The only plus is the beautiful sea! But the sea has nothing to do with the Nena Hotel. Don't get fooled by the photos of the hotel on the web, as we did! There are four of us adults, all with different preferences and assessments of what is happening. But everyone said with one voice - the hotel is a solid three! In Turkey, some hotels buy stars for sheep, this is just the case.
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13
September 9, 2021
Good afternoon, terrible hotel vacationed with my husband from August 28 to September 8, for the first time the sea is dirty stormy, the sea is terrible, only stones are necessary, only slippers, the deep sea, the food was generally tasteless, watermelon and melon are generally 0, the entrance to the restaurant is only in a mask and it is at lunch and dinner, but what about breakfast why don't you need a mask in the morning ???
So cocktails without a straw, what about the crown,
bleach is terrible everywhere, and the most interesting thing is when you open the water in the sink, that's where the terrible bleach comes from, the room itself is terrible learn how to glue wallpaper comrades employees
Kondey worked terribly all 11 nights buzzing and squeaking,
The window in room 805 did not open at all, I had to prop it up with something
In the room, disposable paper glasses were placed in place of glass glasses
Oh, the most important thing is a bed -10 points, if you accept tourists, change all your beds and pillows and mattresses on them it is not possible to sleep and a sheet with which you cover yourself for a blanket place
The bath on arrival was given only soap and shampoo that hangs in the shower and gel, I do not know if it is gel or xs
They also gave me chopsticks to clean my ears and that's it
We bought the rest ourselves , a toothbrush
The room cleaning was terrible, they came at 15.15 just when we were sleeping, we were just resting to fall asleep and they came, but we had them in the morning, and in the morning they came around 9 if not earlier, I have not seen such cleaning yet
I do not advise people to go to this hotel, it is not 5, but all 3 and 4
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5
1
June 17, 2023
Great hotel. Clear. Friendly staff. The food is good. Various evening shows
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September 28, 2021
We were in September 2021. There are queues everywhere. After 18.00, one bar is open. It is necessary to stand in line for at least 10 minutes. There are also queues at the restaurant, especially at dinner. They respond to comments, there is not enough staff. The hotel is dirty. There is no entertainment for children except for two playgrounds. One on the beach, the other on the Territory, and a small water park. Of the children's animators, only the girl. There is nothing in the children's club itself, empty tables. From alcohol, only beer, vodka, gin and that's it. There are no juices for children, some kind of diluted chemistry. In general, there is nothing from what is stated in this hotel.
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8
September 30, 2023
Great hotel ,
I liked everything very much .
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December 25, 2024
Boring hotel
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October 7, 2021
All good reviews are written by the hotel staff!!!!!
The hotel is FILTHY! The dishes are washed very badly!
Queues for food for 30-40 minutes!
The staff is all rude!
The cleaners don't even knock, they come into the room at 8 a.m. No respect at all.
Pancakes (pancakes) are given every other day, and then if you have time. My husband and two children were standing in line for pancakes. We were given 3 pieces for 4. When I asked for more, they just threw these pancakes at me.
On the second day, I just had tears from the fact that for my money I had to run and have time to get food for myself and the children.
We came to the green BAR to eat at 15:30 and they tell us there is nothing, just pizza. I ask how do you do16 works??? as a result, I called the manager, he figured it out. The waiters decided to just close the cafe early. HERE IS THE TVK.
in general, it's just a disaster there.
Baby juice is some kind of chemistry. the child was vomiting and his mouth was stained with paint from the drink.
I've been flying to Turkey for 15 years, but I've never seen such horror!
One advantage of this hotel is a playground by the sea. THAT'S IT!!!
On a non-smoking beach, people smoke anyway. and the guards don't care at all. They go around filming vacationers on their phones.
Animators are boozing more vacationers!
In the dining room, they ask you to put on masks at the entrance. and the fact that people are lying on top of each other on the beach is normal. There is not enough space in the dining room. people are waiting for the table to be empty. At the mini disco, the animator puts one microphone in all the children's mouths and that's how all diseases are transmitted.
It is not clear who gave this hotel 5 stars.
Maybe he was good once, but now he's just ugh.
In general, I do not recommend this hotel at all!!!
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9
August 30, 2021
Good evening!Now my friend's son is in this hotel (he is a German citizen, the covid test turned out to be positive before flying to Germany).The guy was insured against covid for 2,900 euros, not counting honey.insurance ).So that's what happens: zero, Thank God he feels fine, food is brought to the door, he buys the Internet!!!!! Yesterday it turned out that 2900 euros were exhausted in 7 days, this is a nightmare, at the moment the hotel manager asks to pay extra for accommodation.I couldn't keep silent about such arrogance, I know that a day at the moment costs 88 euros.I have been vacationing for many years in a hotel 15 minutes away (I do not say the name, so as not to be considered an advertisement), I have not met such a nasty attitude.What is happening now is lawlessness, and another moment, there is an insurance phone and everyone is already calling there, but there is no solution, Anex you are not working well.
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3
2
October 6, 2019
Relatively close to the airport, the first line of the sea. The service is not bad, the rooms were cleaned every day, but at a very inconvenient time. The choice of dishes is good, but it's always almost the same. The sea is beautiful! Very clean, the beach is cleaned thoroughly. Entering the sea on small pebbles, but there is a wonderful slope along which you can go down immediately to the top. There is quite a bit of entertainment, mainly for children. And in general, there are a lot of children! Even after 10 p.m., when adult entertainment programs begin. There is nothing to see in the town itself, there are only souvenirs and Chinese clothes in the shops.
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5
5
September 15, 2021
People who write good reviews have a good rest, I want to write obscenities, we rest for 10 days, plus territory. Upon arrival, the guide from Sanmar practically told the tourists that they were beggars (nailya), many left in order not to listen to this nonsense.Then briefly:The alcohol is disgusting, raki vodka and gin are all.FOOD IS NOW QUEUING FOR 50 PEOPLE PER DISH, today, on a remark about the cleaning at the reception, they said that the device is in the room every two days,I was just shocked, okay, I gave 155 pieces for two from Tyumen in 13 days, friends for two adults and a child 2.5 years in 20 days of the standard 310 pieces.People vacationing in July, they say, heaven and earth.Upon arrival, I want to talk to the Tour operator.
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8
September 13, 2021
An old shabby hotel, the rooms are not cozy. The buffet is like a canteen and there is little that tastes good. The only advantage is the green area. I fixed one very revealing photo - a dirty torn carpet in the area in front of the water park and the pool where all the guests go.
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11
October 7, 2021
This is the most terrible "five-star hotel"!!! If you want to spoil your vacation, come here!
Rooms a la bungalow are SHIT, sorry you can't call it anything else, we were first settled there.The wallpaper is pasted-greetings from the 80s, everything is dirty, the walls are cardboard, the audibility of everything and everyone around! My husband called the reception and asked to bring at least an air freshener, and then the most interesting thing begins, a Tajik woman comes with an illuminator, makes one puff in the toilet, one in the hallway and leaves with him.As a result, my husband and I went to the reception to ask for another room, we were offered a "super suite", for an additional fee of $ 50 / day, we agreed, there is no hearing from the neighbors, but we have not seen such a dirty-smelly room yet! And now the most interesting thing is that it is not possible to eat at all, first find a table for yourself, and then have time for food, which is generally fu fu fu.....Such garbage dumps need to be closed!!! Money thrown away!!! THE STAFF IS SHIT, THE SERVICE IS SHIT, THE FOOD IS SHIT!!!!!!!!!!!!!!!!!!
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8
August 29, 2021
I'm at the hotel now. I have never seen a worse hotel in Turkey. The room is in a bungalow, but very small. 2 people cannot disperse in the bathroom. In a 5* hotel, there are paper cups in the room and we are not talking about any kettle or dishes. The food is so monotonous that they switched to Ayran, which can be bought at a grocery stall outside the territory. Towels on the beach are equal. In general, it's just a nightmare!!!
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11
September 19, 2019
Everything is great. There is a water park. Several children's and adult pools. The area is very green. Even pomegranates and tangerines are growing. The beach is sandy and pebbly. There is a pier. The rooms in the main building are clean. The service is excellent. The food is typical for Turkey, but with several types of meat. We have never been hungry. I especially liked the Turkish tortillas. In general, a solid 5%!
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5
7
October 1, 2018
A great hotel for families with children, nice and courteous staff, a big plus -beds on the beach, for relaxing with babies in general super! The food is normal , without unnecessary frills , but you will not stay hungry ! Rooms for 4, for 5 do not pull, but you can live)Young people or fans of "hanging out" there will be bored, the animation is constantly repeated, for 2 weeks of our stay everything is the same, there is nothing to do outside the hotel, only you can walk through the markets and shopping center.But we had a rest with the baby, so we were satisfied with everything.
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1
1
December 14, 2024
Super!
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August 22, 2018
Very nice, large, planted, green area.Cats and chickens are walking around the territory.There are many children's pools, children's play complexes, even on the beach!The aqua park is on the territory of the hotel!.Mini club for kids from 4 to 12 years old.Mini disco for summer evenings.There are many restaurants, snack bars,-always and everywhere, even at night you can eat.Minuses:There is no children's animation-no one played with children during the day, no one was engaged (compared to previous years)!!!The bar is free only until 24 hours.Discos for adults are only in Turkish.((((We won't eat here anymore.
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4
6
July 12, 2023
Carefully read the guest reviews. Everything is very much for an amateur
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1
November 1, 2023
This is not a hotel 5 check-in. That says it all.
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July 20, 2023
For the second year we rest in complete delight
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September 6, 2021
1. The food leaves much to be desired!!! We rested from 08/28/2021-09/06/2021, we only arrived home barely alive! The whole family was poisoned (the child vomited a fountain for one year), the temperature was 38!!!
I do not recommend this hotel
Now we are lying down and being treated!
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12
4
September 30, 2020
We are resting in this hotel now, there are very few people, so only two out of 5 bars are open. When contacting a bar, they require a mask, and it doesn't matter that it's a pool bar and you just got out of the water, the masks themselves are not provided only if you swear with them. To be honest, I think the hotel is normal without Covid, but with restrictions, the staff overdo it, the main thing is formalities
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5
1
October 13, 2021
We are resting now. Very dirty sun beds, a lot of torn ones. The tables in the bars are dirty. The food is disgusting, there is no variety at all, the cooking is disgusting. They never found scrambled eggs for breakfast. Animation is zero.
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4
June 18, 2019
We were there in May of this year. Everything was very pleasant, clean, well-groomed, the tables are bursting with abundance, the staff is very good. In a word, we had a great rest. The child really liked the water slides. The animation is also very good. The sea is clean and warm. The rooms are cleaned every day.
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5
3
December 2, 2019
In order:
The number is for three. Old furniture. A rickety table. The conde is right above the bed and it always blows hard.
Room cleaning - came alone after 14:00, but put the child to bed. The hotel, however, is aimed at children. At the reception, I arranged for cleaning before lunch, left $ 1 to the cleaner and it got better, only dust and stains on the tables remain, but fresh towels for everyone.
The food is good. But monotonous. They've been giving the same thing all week. On the 4th day, I got bored.
Alcohol is a bodyguard.
Vacationers smoke everywhere, especially Europeans, sit in the dining room, children are around, and they smoke all over. Disgusting.
The territory is pleasant and comfortable, except for the location of the dining room - 5 minutes across the entire territory of the hotel, through the bungalows, the sea next to the dining room.
The sea is a disgusting sunset. Imho. Small to medium pebbles, it hurts the feet.
There are sun beds and there is enough for everyone. But they smoke everywhere. They smoke a lot. Both on the beach and by the pools. Even around children. Annoy.
There is animation. Nothing remarkable.
We need to hold out for two more days. There is no special desire to go to the dining room.
Friends are vacationing in Marmaris. So there are homosexuals lying on every second sunbed. Therefore, it is better to smoke here than this filth.
In general, you can relax with children. If the company of adults, it will be boring.
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14
5
July 1, 2021
Everything was very cool!!!I have already written about this hotel.When we were there, the animation ignored the Russian language, which offended me a little.This was written to the hotel management.And mostly super!!!
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2
9
February 6, 2019
Good afternoon! Your hotel is a place where you want to return. I had a rest here with my family, everyone was very satisfied! Lovely, cozy room, caring staff, delicious and varied cuisine! The bungalows are cozy, the beach is clean!
I recommend you😊
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1
October 11, 2019
We arrived 3 days ago and had a rest at club nena. In principle, I liked everything, the service, the food, the sea (just amazing), but what they lower the star for is alcohol (except vodka, beer, wine and crayfish there is nothing else to drink) Special thanks to the animator, well done guys, they always tried to stir up the people. In general, I recommend this hotel.
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4
2
August 4, 2019
Great hotel! Not very big, well maintained. The staff is very attentive. There is a chic mini-club for children, where you can safely give your shilopopik if he is already 4 years old. And in the evenings there is a great disco for children and adults.
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5
6
July 27, 2023
A large green area.
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1
August 12, 2018
Today is the last day at the Clab Hotel Nena, vacationing with my family. I liked everything very much! Have a good holiday with children! Thanks to the chef - everything is very tasty- at home! The staff is polite and helpful! Thank you, after a busy year of work in Moscow, the rest was a success!
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1
3
October 17, 2019
I really liked it and everything was fine! We had a rest at the end of September. We lived in a bungalow, there is one "but" unlike three-storey buildings, these are mosquitoes if you open the balcony door at night. Otherwise, it's great. The price-quality ratio is the best of my 8 trips to Turkey.
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1
3
October 10, 2019
A great place for a vacation with a child. Upon arrival, while the registration was taking place, we were given the opportunity to go to lunch. Then I went straight to the room, I didn't have to wait, it was good. A spacious room with a 3-year-old child, I really appreciated it. We had only one request, it was fulfilled while we were at lunch.
By the end of the season, the children's animators were tired, the fuse was gone, it was felt) but the children liked being with them and that's the main thing. In terms of cleanliness, one complaint is a very dirty air conditioner, it was disgusting to look at, but it was just scary to turn on 😊 changing towels every day, linen was changed, but not every day we were satisfied.
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1
2
October 31, 2019
Dishes are poorly washed, plates and cups are dirty almost always. The pools are dirty. But the most important thing is not to enter the sea ((( terrible small stones. The child simply refused to swim in the sea because of this. We definitely won't go there a second time. Among the advantages: good food with a large selection and excellent hotel guides (thank them very much for their help at the time of an emergency). The rooms are more or less cleaned not every day. They seemed to have a rest, but they didn't seem to.
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5
4
October 21, 2024
Great!
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1
1
July 12, 2019
02.07.2019- 09.07.2019 the hotel is overcrowded, there is practically no high-quality cleaning, you have to throw out the garbage yourself, you also worry about the availability of a toilet. There are no cosmetic kits. The dishes are pure rarity. The opening hours of the towel distribution are 09.00 to 18 and lunch is 13-14, everyone carries with them. The fitness center is open until 17.00 and a break from 12-14 at the top time, while the air conditioning is not working in the hall. There is a queue for food, an hour after the restaurant opens, there is no food and clean dishes, dirt is everywhere. After 12.00 on the day of departure, the service stops, there is nowhere to take a shower, you will not be offered either towels or a hairdryer. Outright rudeness at the reception. You will not be able to rest, it is relatively quiet from 02.00 to 06.00. In some rooms, the sockets are not working. The mythical 5 stars....
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7
4
July 1, 2019
For the first time in my life I am writing a review.. And, unfortunately, not a good one. I wanted to write everything earlier, but I couldn't get my hands on it))
In August 2018, my husband, my two children (9 and 2 years old) and I went to Turkey to the Club Nena 5 hotel*
(Kyzyl-gach, Side). We chose from 4 hotels and fell for this one, because it was indicated that it had a fresh renovation in early 2018.
Disappointment greeted us from the doorstep: in the central administrative building, where the reception, bar, meeting/negotiation area and several floors with rooms were located, it was so stuffy that it was very difficult to stay there. Not a single air conditioner was working and even the open doors did not bring relief. The room keys were given to us quickly. We were glad that we didn't have to stay in such a stuffy place, but apparently it was too early. Our room was in a bungalow and it was unpleasant even to enter it: it smelled of some kind of mold and sewage, the walls were all scuffed, the paint on them fell off in places, the bathroom was all killed that it was not even pleasant to enter it. It feels like we didn't come to a 5* hotel, but to some kind of flophouse from the 80s. We looked into the rooms of the neighboring bungalows, where the tourists who arrived with us were staying - the picture was just as sad. I had to go back to the reception in this stuffiness. They refused to change the room for all our requests, we even wanted to pay extra for an improved room (not a standard one), but everything was occupied. After we started to get indignant and ask where their announced 2018 renovation was, they fussed and gave us a room in this mostly stuffy building. The room turned out to be more decent than in the bungalow: although the walls were stained and cracked, they were still painted not so long ago and the bathroom was cleaner. The air conditioner, fortunately, was working. But!!! They had such a trick: at night or during the day in the hottest weather, when many with children go for a nap, they turned off the electricity for a couple of seconds and the air conditioner turned off. I.e. if you fell asleep, then you wake up at night with nothing to breathe, and in the afternoon, when the child is just starting to fall asleep, you had to get up and turn on the conditioner again, thereby losing the children's restful daytime sleep. And so it is every day!!! Therefore, it could not be an accident. They didn't bother to disinfect the air conditioner at all. The stench from it was decent and immediately everyone began to have a sore throat. We had to open the balcony at night, after which we were eaten by mosquitoes. We bought fumitox and slept with it every night. There were no options during the day - they turned on the air conditioner.
The hotel staff didn't bother much with cleaning. They came to us, as if on purpose, when I put the child to bed and after several refusals from cleaning, they began to openly ignore us. When I wanted to freshen the towels and the TB was running out, I had to ask them specifically before leaving so that they would clean up and tips would not help)))
Food is generally some kind of horror...
the halls with food are large, but everything is the same, but it's half the trouble. The worst part is that the food was often frankly spoiled. In particular: sour fuu were mixed in fresh tomatoes, some strange semi-fried cutlets, from which I personally felt so bad that I don't want to remember (I'm glad I didn't give them to the children), etc. But the cup of my patience was overflowed with sour baby porridge for breakfast. It's good that I have a habit of trying what I give to children first. The funny thing is that the staff tried to prove to me that the porridge was not sour at all, that it was normal porridge, it was just herculean (although the children had eaten their herculean porridge for several previous days and it was normal). A whole council has gathered. And only after the husband found the remaining uncooked porridge in another room, they tried both and gave up.
The dining room (you can't call it anything else) is a complete mess: dirty tablecloths are lying in plain sight near the wall where their cupboard with inventory stands, dishes and appliances can only be taken once from the third due to the fact that they are poorly washed and with food stuck from previous users. The work of waiters/cleaners)) in general, I was amazed: when the table was cleaned after the vacationers, they put clean unused cutlery on the dirty benches on which everyone is sitting, covered the tables with tablecloths and, as if nothing had happened, returned the cutlery back from the benches to the table. After what we saw, we always took the devices ourselves)))
The territory of the hotel seems to be not small and green, but the central street is so narrow that it is uncomfortable to disperse from people walking towards it, and even people on electric cars periodically drove along it.
The only thing I liked was the coffee shop. Coffee is brewed in the sand, very tasty!!!
At sea, to our great regret, there were strong waves, the youngest child was very scared and flatly refused to even approach the beach. Therefore, I had to swim in the pools, which I really regretted later. Although there was 1 big plus, a tarpaulin roof was stretched over the children's shallow pool, covering the kids from the sun. That's where we lived with the baby, until a terrible situation occurred: a child of three or four years old became ill and pooped right into the pool, when mom realized this, she quickly took it out, and the child beat up the tile with a grate next to the pool. Mommy picked him up and fled. We, who watched the whole picture, informed the carefree bathing children and their parents about what had happened and called the responsible person, who promised that the water in the paddling pool would be drained, the pool cleaned and a new one poured. We quietly left for lunch. After lunch, we saw that people who were not aware of the events were carelessly swimming in this pool with their young children. We went to the pool and saw that some of the feces were safely floating in the same place, and part of the grate was left undone. I.e. they just sucked it off with a special vacuum cleaner (also bad) what happened to the child (who clearly could not stand such a diet), without washing everything around, did not have to think about draining the water. To all our indignation, the manager said that special chemicals had been added to the pool, which should purify the water overnight. When I asked how the children bathe there, he said that it is impossible to swim in this chemistry now and the pool is closed. We were not lazy, we reached the paddling pool and were shocked that poor tourists continued to swim in it. The administration did not even bother to close the pool for a day for proper chemical treatment. That's the attitude they have...
we've never had such a terrible vacation. In 2 weeks, we managed to get over everything there that we could and several times. Instead of raising the immunity of the children and ourselves, we only loosened it decently and at home we moved away from this holiday for a long time. And don't say that this five is worth the money - it's not true!!! We have been to Turkey many times, and even happened to visit a 4* hotel, but I have never seen such horror anywhere. Now, for comparison, we are in Greece in a 4* hotel much cheaper, here is paradise compared to the nena club..
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17
8
July 17, 2018
Excellent animation, friendly staff, clean sea, green area.
The location of the rooms (some are too far from the sea), not everything works in the rooms the first time (air conditioning, safe, sockets only after calling specialists and repairs)
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July 13, 2019
We are in this hotel at the moment. The room stock is just a nightmare! This is unacceptable for 5 stars. A safe in the room is paid, $ 3 per day, a minibar is 2 bottles of 0.5 water without gas and 2 pcs of 0.33 with gas. The food is normal, but there is no special variety, we feed the child 1.8 g from the diet table. the territory is quite large and green. Restaurants don't really like to clean, it's not neat. There is no elementary cleanliness on the territory of the trzhe, by the way, a used condom is lying on the lawn near the naked balcony and, apparently, no one is particularly embarrassed by this. This is not the first time in Turkey and there is something to compare it with. We rested in both 4 and 5 stars, but we have not seen this yet! We will not return to this hotel again.
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6
3
October 23, 2018
This year, at the end of September, the hotel was sold out! I didn't like it! A crowded hotel is always inconvenient and uncomfortable! I recommend that the owners keep a reasonable hotel load.As usual, I like the additional facilities for guests with young children. But there is something to improve here too! More shaded sun beds and so on
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2
2
May 26, 2020
A good hotel, they feed for slaughter, the food assortment is good. Alcohol is a river. The rooms are decent
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1
2
September 13, 2021
The trouble with cleaning the territory, rooms. The dining room is a little dirty, the dishes are also stained and streaked.
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6
2
August 12, 2018
It's crowded, everything is old, the staff is cheerful, but it's blunt:there is no cleaning in the room, no milk is poured in the bar for the child before opening, the dishes are not always clean.
P.S. we rested with two children of 1 and 8 years old, did not drink, because the swill is not drinkable, and in the heat we did not particularly want, occasionally a beer)
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5
August 26, 2019
We rested at this hotel in August 2018, when registering, you specify your phone number, it is unclear why. A year later, some administrator has been writing me some nasty things ever since. Where the administration of this hotel is looking... And what right do they have to write to guests on their personal number? Please take action. The name of the person who writes to me on all social networks is Helim ozturk
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5
April 26, 2023
I liked everything
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1
August 20, 2021
The room is nice, the view from the balcony in the evening is wonderful.I recommend this place
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2
July 16, 2019
Everything is great for a family vacation, but entering the sea is very problematic. Pebbles and immediately deep. The hotel itself is good.
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3
2
October 22, 2018
The hotel is big, lots of greenery. The rooms are clean. The food is delicious, the aqua park is good. There was no seafood. Untidy waiters. There is a lot of entertainment for children.
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1
December 4, 2022
Everything was fine
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1
1
July 10, 2018
Remnants of former luxury. Everything is already quite shabby. The sea is clean and warm. There are enough sun beds. The food is normal. There is no menu with free cocktails, in fact they pour 2 types, green and orange. The hotel is purely family-run, quiet and green.
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1
2