Diplomat
273 reviews
September 19
Old and expensive
December 1, 2023
Excellent 👌👌👌👌
1
1
August 16
Nice hotel. We went on tour as a group. The check-in was very quick. The room is large with a gorgeous view from the window, especially at night. The room has everything. The hotel has a swimming pool and spa. There is a place to relax. It's just that due to circumstances, there was very little time at the hotel, there were a lot of excursions. I slept great. In the morning, a great buffet breakfast is served under the dome of the hotel. The staff is very polite, everyone speaks Russian.
I advise you to visit the atmospheric bar Let's go. It is immediately to the right of the hotel. You'll like it.
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April 2
In general, I liked the hotel, good and friendly staff, convenient location. I lived in a standard room with a view of the city on the 8th floor, the room is large, comfortable, everything I needed, slippers, bathrobe, a set of everything necessary in the bathroom, tea set, water. The only thing that is not very convenient is that the gym, pool, spa are located in another building (I had to walk down the street there). The breakfasts are very decent, porridge, boiled eggs, if you ask, the chefs will make scrambled eggs, hot dishes - several types, fruits, nuts, dried fruits, buns, cakes, pancakes, cheeses, sausages, fresh vegetables, no one will be hungry for sure. It was also important to me that you could make coffee in the coffee machine. I didn't take a photo of the room, just the view from the window.
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4
October 21
The staff is polite, the room is clean, but the rooms are not isolated, you can hear everything, Wi-Fi does not work at all, you need to go out into the corridor, the breakfast is delicious. I didn't continue to live there purely because of Wi-Fi, if it doesn't matter to you, then you can live
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August 19
The hotel may correspond to 4*, but everything has long been outdated ... it's time to change both furniture and plumbing. It is also declared as a SPA hotel ... nothing like that ... a swimming pool in the courtyard of the residential complex next to the hotel. From the hotel to the SPA, you can not take either bathrobes or towels ... and even such a thing ... walking down the street in a towel or bathrobe. The SPA is not very good in the end. I don't recommend it. Well, I would laugh about the buffet breakfast ... very boring and not tasty. Well, the queue for coffee was also confused. There are also not enough tables and dishes for breakfast. So draw conclusions. I wouldn't go there next time. As it is, the location is good. It's beautiful around and everything is in the center.
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September 2
The service is low. At the reception, I clarified that dinner was provided for me by my company. They sent me to the restaurant on the 2nd floor, supposedly everything is in the know, just tell me the room number. I go there, and there the personnel seem to have fallen from the sky. They don't communicate with each other. Not a dream, not a spirit, not aware of my situation at all. It took a long time to explain. Despite this, some kind of girl, probably the administrator, looked at me suspiciously, whether I was lying. It 's very unpleasant . It feels like their job is not to attract customers , but rather to scare them away . The room is not cozy, the weight is in red.
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August 31
A good hotel, but already somewhat shabby. It is located in the center, breakfasts are included, not the most diverse, but decent. The restaurant is on the top floor, with a beautiful view. I recommend.
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October 21
The hotel is located in the center, 35 minutes from the airport, at the time of check-in, the hotel is being renovated, not that it interferes, but breakfasts are apparently prepared at temporary locations, so it is not very tasty and varied. At the moment, I do not recommend taking breakfast. The rooms are battered, but very cozy and clean. I recommend the hotel if there are discounts or after renovation.
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June 10
The hotel is so-so. 4 delivered with a reserve, on the ground floor of a mini restaurant. There is a supermarket nearby.
This is no longer a hotel, but an apartment hotel. They rent rooms. Everything is a little worn out. For a day or two, normal.
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1
July 31
One star for the good work of the staff.
The rest, for good money, you will get a room with mold in the bathroom on the ceiling, broken switches, and shitty rooms (I had a T-shirt from previous tenants in my closet and dead insects under a mug).
The epic was tomorrow, which I asked to take with me, they just packed it in a cellophane bag (they just stuffed all the food into a bag and handed this mess with a serious face)
4 stars is clearly not yours.
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October 28
A good hotel. The staff is lovely, the breakfasts are delicious, the location is convenient. But the rooms are already a little tired. In general, 4 points will do.
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August 17
The location is very excellent, the management works at the level. The parking space is small. The only negative is the sensational corruption case between the shareholders. Conclusion - not everything is in order with the share capital
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1
May 31
Only the location will be a plus
Everything goes on very very tired
The breakfasts don't seem to be bad
But? The porridge is burnt
That cauliflower sour
Napkins is generally difficult!
Spa. It's better not to write that it is
The staff is friendly and obviously trying their best.but when there is devastation around....
It was very cold when we arrived. The room is warm.
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October 13
Service. Staff. Food. Breakfast. Location
I like everything. The Baiterek restaurant is your super. The manager, the admin, the waiter, the cook are all maladians
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July 19
Hello, I stayed on 07/7.24. Emotions are overwhelming: the rooms are not cleaned upon check-in, a used condom, white spots on the floor. There's a hair in the shower, there's a delay in the blue bar. The staff is not trained to be rude, right there at the reception a girl named Diana is eating something strong with a disgusting smell, in my opinion a piece of mutton with a chicken. People run away, you can catch some other infection in this filth
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1
April 19
Quite a decent hotel. Good breakfasts. Convenient location, view from the windows of the Bayterek tower. However, electronic keys were demagnetized very quickly. It was updated twice in two days. Otherwise, everything is OK.
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August 5
I didn't really like the room stock, a lot of mistakes, not neat halls, not bad breakfasts, but no more.
In general, the feeling does not leave, they wanted to make it more expensive, it turned out cheaper, does not correspond to their pricing policy, and significantly.
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1
May 31
I visited this hotel. The impression is twofold. The rooms are not fresh, they said upon arrival that there is no hot water, you need to go to another building in the spa and wash there. As the robe was taken away on the second day, it was not replaced before departure. Good location, the center. All interesting places are within walking distance.
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December 19, 2023
Excellent hotel in terms of price/quality ratio
Friendly and helpful staff, the breakfasts are quite tolerable, in general, the hotel is a solid four!
The main highlight of this hotel is its location
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October 31
They lived here. It's beautiful, the rooms are beautiful, clean, the linen is also clean, they didn't seem to find cameras anywhere and they didn't come to us at night. Thanks
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June 3
The view from the window is gorgeous (on Bayterek), the breakfast is great, but the organization of everyday life is terrible! I had to ask for everything- toilet paper, shower gel, Shampoo. Even to clean the room
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May 30, 2023
Практически центр города.
Гостиница новая, строилась с размахом. Лифты большие, их много.
Однако сами номера потихоньку ветшают....
При этом не только обои отклеиватся, но и считыватель электронного ключа не с первого раза срабатывает в самом номере - без света не очень удобно. Плюс на рецепшене предупредили, что раз в день нужно программировать электронный ключ от номера.
Телевизор не работал, вилка не подходит к розетке.
Окна огромные, но грязные с внешней стороны - фото города через окно получаются мутные
На завтраке шведский стол слегка скучноват. Есть возможность заказать глазунью, но её готовят так, что сразу отбивают аппетит.
Ванна, как старая советская ванна.
Кровать большая двуспальная.
Номер убирают качествено.
Стандартный номер в мае стоил 35 тысяч тенге (около 6,3 тысяч рублей).
Обменник прямо на входе в гостиницу.
В целом, для командировки переночевать пару-тройку ночей нормально.
Если нужны документы для отчётности в бухгалтерию - забирайте сразу, иначе чеки кто-то у них там забирает... Потом долго ищут и не сразу находят....
April 29
We are currently staying at this hotel, on April 29th. We have been staying here every year since 2020. Over the years, the quality of services has dropped to zero. Today, when checking in, there were accessories for 1 person, the TV does not work, the technical service could not connect it. The room is cold, the air conditioner does not work for heat. The Wi-Fi is not working. The cost of services in rubles for 1 night is almost 9,000 rubles. We came to this hotel for the last time.
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1
June 8
It's cold in the rooms - who guessed to build a hotel with fan coil heating in the climate of Astana? But, nevertheless, the location is excellent, and when it's not -25 outside, but warmer, the hotel is great)
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2
January 30
A beautiful hotel. The location is more convenient. But it already requires repair of the room, it can be seen that it is not fresh. There were problems with hot water. Spacious rooms with panoramic windows. But the glazing should be washed periodically.
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January 22
The service is fast, the cozy rooms stayed somehow very well, everything is clean and beautiful, the staff is polite and responsive. I advise you to come to this hotel
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1
August 22
I've stopped four times and I'm satisfied. Everything is very neat. However, I still did not understand why the floor scales are next to the toilet)
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1
July 5, 2023
Шикарный отель! Очень понравилось обслуживание и сервис! От номера с видом на Байтерек вообще дух захватывает.
Завтраки (шведский стол) очень разнообразные. У меня особая диета, но очень даже смогла подобрать себе блюда.
В номерах всё продумано до мелочей! Убирают чисто и часто.
Внизу отеля есть пункт обмена валюты, курс выгодный 👍
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January 15
A great hotel. The rooms are unusual because of the shape of the building. There is everything you need. Clean linen, TV with multiple channels, hygiene products, polite staff...
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2
May 14
at first glance, a very good hotel, but when you start to look closely, you realize that it's dirty and a lot of things are broken
, the spa was also so-so, the locker rooms are very dirty and there is little space, bathrobes and towels are unpleasant and with holes
the only plus is that the buffet was really good, everything was very tasty
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1
February 20
Mid-level breakfasts. The rooms are very "tired" but large in size. The mattress and the bed are good! There were problems with hot water in winter, I don't know how things are in summer. It was -30 outside then. It blew from the windows, but thick curtains and a warm film floor under the carpet saved.
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2
October 18
The hotel is tired. Some rooms do not have full lighting. The elevators stink of sewage. The service is good, the kitchen too.
The price-quality does not match.
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April 9, 2023
Крайне не рекомендую. Это даже близко не 4 звёзды.
Плюса четыре: центр города, красивый хол, большой номер, более менее нормальная обстановка в комнате.
Минусов масса:
Номера очень старые. При заселении в комнате не было света. Вызывали электрика. Переселить меня в новый номер не захотели, типа нет свободных номеров. Скорее всего враньё, тк за завтраком было 5 человек. В итоге я 45! минут сидел ждал номер! Даже не извинились.
Душ надо держать руками, тк держатели сломаны. Ржавые полотенцедержатели. Обои отслаиваются. Фен еле дует.
Телефон не работает, за любыми вопросами надо спускаться на ресепшен. Там сказали звонить на вацап, но на вацап просто не брали трубку…
В номере холодно, кондиционер на обогрев не работает.
Часть розеток не работает.
Вайфай слабый, по зум с камерой поговорить не удалось.
Окна старые, слышимость с улицы очень большая.
Карточку доступа приходилось постоянно перепрограммировать (размагничивалась).
В ресторане вся еда холодная, выбор маленький.
3
1
July 23
Convenient location, good breakfasts, courteous staff, optimal prices.
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1
October 7, 2023
the service is generally fine. There are big claims to the number. I'll attach a photo. To be honest, the room rate is very overpriced. I paid 34000 for a single room. At the same time, the condition of the room is 3. In addition to what I attached to the photo: the bed is impossible to sleep, the springs stick out, I would even say that the sound insulation is negative (the effect of being on the street), cold also blows through the cracks of the windows. All these are possible only for me, however, my colleagues who lived in other windows confirmed that they also have. In general, the rooms are tired to put it mildly.
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January 28
A normal hotel, tired a little, of course, cosmetic repairs are required, but in general it is tolerable, it is cool in the room but there was a warm blanket))), the breakfasts are normal, everything is there.
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1
June 18
At one time, bvlo was beautiful, modern, but now it lags behind in terms of ratings, since there are so many more modern ones, alas…
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February 23
I really like the hotel, located in the very center of Astana, comfortable and comfortable rooms, clean, friendly staff.
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May 20
The opinion of the restaurant and the staff has changed. The reason is the recruitment of staff. They became not attentive, detached from visitors. The kitchen has become worse
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March 29
It is necessary to create a service in the hotel, so it is located in the center of the capital city near the Baiterek monument ., this is the main card of the city for guests and residents.
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May 2
I highly recommend it, everything is at the highest level, safety, warm atmosphere, abundance in everything. As they say, it is expensive and rich 💪👍🔝🇰🇿✌💰🌟💲😎
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September 25
The hotel is excellent and the price tag is democratic in comparison with other hotels, the Buffet breakfast on the 21st floor of the hotel is also normal. The room is cleaned daily. The carpet in the room needs urgent repair.
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March 11
The price meets the quality and is located in the city center. Exchangers in the hotel itself, or nearby at a favorable rate. The breakfasts are fresh and delicious👍💯
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2
September 28, 2023
Nice hotel, but the furniture is a little outdated.
They give out towels, bathrobes, slippers, a toothbrush and toothpaste.
The breakfasts are delicious, there are plenty to choose from.
On the third floor, where breakfast is held, there is a very beautiful terrace with a gorgeous view (I will attach a photo).
Elevators do not have to wait long, everything works very quickly.
I recommend.
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February 28
The mattress is all sagged, the pillows are very high. In order to go to the pool, you need to go outside and walk around the building, which is not very comfortable. The room was for two, but the water and supplies were for one. And so the hotel is clean, there is an exchange office on the ground floor, plus nearby attractions
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August 18, 2023
Интересный отель. Его расположение в центре города - бомбическое. Интересный вид с балкона ресторана. Завтрак (шведский стол) скромный, приемлемый. Номера не новые, но у меня было 2 номера - без нареканий.
September 11
Outwardly, everything is beautiful, but the room stock needs to be put in order. The breakfasts are delicious.
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July 29, 2022
Классическая четверка. Цена соответствует качеству, может даже дешевле с учётом вида на достопримечательность. Очень просторные, удобные номера кроме кровати и тумбочек и стандартного стола/столешницы ещё отдельный стол и диванчик. Хороший сервис, чисто. Бутылку воды и пакетики с чаем/кофе обновляют каждый день бесплатно. Чайник в номере нормальный, не воняет пластиком. Хорошие завтраки. Были проблемы с электричеством: одну ночь после 11 некоторые розетки не работали, следующей ночью тоже отключилось, и сразу исправили. Карточки к номеру через сутки перестают работать, может быть умышленно, нужно на ресепшене повторно активировать. Это не существенно, а в остальном претензий нет, поэтому оценку не снижаю. Мне все понравилось.
3
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January 9
Nice hotel in the city center, classic-style rooms. I would like to have a more varied breakfast. The choice is very small.
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