I haven't lived in such a terrible hotel for a long time. Dirty dirty carpets in the corridors, slamming doors, old "scoop" furniture in the room, there are no sockets in the right place, as in old Soviet hotels - a socket BEHIND the bedside table. The bathroom is terrible, everything is old. There was no hot water for the first two days. The room is cold, the air conditioner does not work on heating mode. There is a heater in the bathroom, but it does not work! It's noisy! There is some kind of entertainment venue under the windows, music until 3-4 o'clock in the morning. In general, atas is complete. I got into this hotel only because there were no places in Astana and all the rooms just went up wildly!
I'll start with the fact that at first we were checked into a room on the 5th floor, the room was terribly smoky. But they immediately changed it to a room on the 9th floor, for which the hotel receives a big thank you from me and a strong four. But in general, I think that these are strong 3.5. In the shower, the water was under strong pressure, you can cut yourself) they cleaned well. Breakfasts are a separate topic for conversation, how can there be breakfast without coffee, I do not understand. And overall, the breakfast was not very good. The hotel has 3 staff 5 total 4)
The price-quality ratio is good! A solid four out of five.
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Илья Фиалковский
Level 6 Local Expert
November 29, 2022
Actually, this is a simple but cozy hotel)
The furniture is more Soviet, two sockets per room (but there is an extension cord).
Everyone is polite, they try their best!
There are shortcomings, there is nowhere without it… but I won't even describe it, because - they were all eliminated during the stay in the room)))
P.S. I have been here now, for more than a week - and I will live for a long time, but I like it!
!! Breakfast is very healthy, but the same every day. Vegetables, sausages, cheeses, sausages, porridge, fried and boiled eggs, and much more.
In general, I am already very satisfied in advance! For everyone who does not strive for a Mega-effect, but wants to come here simply and comfortably.!
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Анфиса плюс
Level 5 Local Expert
June 23, 2024
Everything is clean and comfortable. The food is simply delicious. Very hospitable staff at the reception
Coffee is not provided for a paid breakfast (not cheap). Coffee for a fee. There is a minimum of food and everything is cold. They require a travel certificate for documents, while travel certificates have long been canceled. When asked why they need a business trip, they cannot explain.
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Надежда Торкунова
Level 12 Local Expert
December 8, 2023
We stayed in this hotel for three days and two nights. Every day the cleaning is wet, clean bottled water, new slippers, fresh towels. We took a simple room, but got a nice apartment. Delicious breakfasts in the morning.
The price does not correspond to the quality. The shower is being wiped, the hose is full of holes, the water is hitting the ceiling. The smell of tobacco in the room, the carpets are dirty, the renovation is like in the 90s with old lacquered sideboards. On the plus side, it was quiet.
Three stars for the staff, he reacted promptly, everything else per unit, I will specify: the room in the photo did not match the real one, it was dirty everywhere, both in the lobby and on the floors, there was no restaurant or bar in the hotel, they ordered part-time, breakfasts at minus one, a choice without a choice, omelette and porridge, pancakes and bread. The entrance area has not been repaired for a long time, the steps are broken off, the doors barely open, and then you need to make an effort. It's not really possible to do this with bags.
Gorgeous girls at the reception ... the furniture is dead and old ... many outlets are not working... in the shower, the water flowed not from a lezka but from a hose ...the water in the shower does not go away ... the breakfasts are cold.... but at the same time, the staff is VERY friendly (the cleaner ... the reception... the manager of the pizzeria )
The hotel itself is great, only dirty. The plaster is crumbling in the balcony, I asked to sweep it, so no one came. The room is not cleaned, the kettle does not turn off, the refrigerator is running at minus, the vegetables are frozen.They don't even bring toilet paper. The reception does not solve any questions, they only nod their heads.
Maximum 2.5 stars...what are the 4...Look at the numbers...the furniture is old...It smells like junk in the room...The bed is torn! Well, the cap is 4 stars...yeah...Show me the certificate!
The breakfasts are bad. The porridge is not cooked, the cheesecakes are purchased. You come, there are a lot of things missing, you have to ask for food to be brought. There was no milk. In general, it is not tasty and does not correspond to stardom.
A 2-3 star hotel is no more. Very old renovation, a terrible breakfast and not the most friendly staff. The rooms are cold, the plumbing is patched. In general, I do not recommend it. For this money, there will be good threesomes.
They seem to correspond to their values in the Summer .In winter, some rooms are very cold. And so everything is clean and tidy. There are always rooms available for as long as I can remember
We were from 13.08-14.08. We arrived at 11.30 we were not checked in as the room cleaning. Check-in at 14:00 at the earliest. As soon as we got to the 2nd floor, the smell of dampness and sweetness spoiled the mood in the room, it is also there. I was pleased to turn on the air conditioner. The situation of the 90s. Written 4* this is a deception 2*. Breakfast is meager. Fried eggs or omelette + a pot of tea. Coffee in rubles is 100 rubles. The location is normal, there is a place to walk and eat. The price is the only one +
The hotel is just great. I liked everything when we entered the room and saw that there were 2 glasses 2 mugs 2 towels large and small 2 toothbrushes and pastes all in the set . Polite receptionists .
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Show business's response
Жарас Бакиров
Level 13 Local Expert
March 10, 2024
Cozy clean service super staff polite excellent breakfast the interior is super
The renovation is from the 90s, but everything is high-quality and neat. There are no problems staying overnight. The bathroom is new. The hotel is large, the lobby is very pleasant with a small fountain
There is a strong smell of dampness in the lobby and elevator.
The furniture in the room is very tired, there is almost no lighting in the bathroom. One outlet per room. It's a little dirty.
Good location if you want to visit the huge Oriental Bazaar.
The room is clean. The location is convenient. There is a kettle in the room. Of the minuses 1.-there is no cooler with water in the corridor, you have to buy water. 2. Initially, they tried to rent us a suite, convincing us that there were no other rooms. So be careful and check the available rooms through the website.
It's a terrible place. It doesn't match the photos on the Island. The heating was not working, the room was dirty, the linen was dilapidated. And this is a business in the room, for which I paid 30k rubles for 3 nights. We moved out the next day, we had to spend one night because we arrived at night.
A typical cheap hotel. I was glad that the rooms are large, not cramped. But the quality of the rooms and cleaning in them is not that 4 stars, as they are positioned, rather 2.5 barely reaches.
Expensive hotel, does not match the quality!
The condition of the rooms is one star!!!
I had to leave there! They gave me a cold room, a non-working refrigerator, with broken plumbing and fungus in the bathroom, a burnt kettle! I do not recommend it!
The hotel is not bad for its money, lived in a single room, has a kettle, telephone, disposable appliances in the bathroom, slippers, the rooms are tidy, for 11500 it is quite decent
Everything is old, dirty and bed linen and floors... the cleaning is bad! And there was no heating when I spent the night there... in the morning I ran away to another hotel (it turned out to be cleaner, warmer and three times cheaper). I don't recommend it to anyone
Girls who are registered do not speak Kazakh!! Unagan did not! Does not know the Kazakh language! Get people who can speak and write in the Kazakh language, give interviews!