I want to offer this place to everyone. Everything is clean, cozy and comfortable there. They cook delicious food. And the staff, too, by the way, are all friendly, smiling and warmly welcoming. I want to go back there again and I don't regret my choice.
The rooms are normal (lighting - there is not enough artificial light at night), the service is good, the breakfast is excellent (the range is wide, delicious), lunch and dinner are a couple of items on the menu, the gym is good, the sauna is lame. The location in the city is great, much is within walking distance.
A great hotel. The rooms are clean and cozy. The hotel staff is very good. There is a small SPA in the form of a small pool and sauna, naturally free for hotel guests.
The breakfast is bad considering - this is Almaty!!! The food is tastier in any nearby cafe! The staff does not know their guests, does not keep track of the bathroom and accessories! The disdainful attitude of the staff towards the guest, for example, at the set time for breakfast, food is taken away for the shift to the next event, while the guests continue breakfast dodging the staff. The only plus is the room is clean
The interior and exterior are at a decent level.
According to the level of service and the quality of services, there are the following observations:
Reception: filling out the registration form with your own hand. Are you serious?
Room (as of the morning of February 6, 2020): the ventilation and air conditioning system is not working, but the heating is working. The greenhouse effect. The only solution is to open the window, but then it's noisy.
When you press the Reception speed dial button on the phone in the room, you get nowhere. To connect to the reception, you need to press the Concierge button. Not trivial.
It was not possible to achieve a stable water supply temperature in the shower, as well as to position the sprayer so that it was not directed outside the bath.