Geely
373 reviews
April 12, 2024
We were in this salon, we wanted to buy an Atlas car, we were told to wait two to three months in line.Then we went to the salon on Mayakovsky 2.And surprisingly, there are enough cars there and without any problems, the port was opened 20 minutes after arrival.And we have already chosen a car, reserved it and will pick it up at the beginning of the week.Ett, the two salons are connected to each other, and the manager with Orlovskaya did not even recommend another salon and did not try to find out the availability.It seems that every manager pulls a blanket over himself and will not give a potential buyer to an expensive one, if they wait three months, they will be mine, and if not, I will not share it with other colleagues.As they say, I'm not a ruckus myself and I won't give it to anyone else.This is extremely unreasonable, such an attitude towards customers.
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3
July 8, 2024
Excellent car center. I bought a car there, respect for the manager Alexey - the person is definitely in his place, nevertheless, I wish him career growth, and good sales to the car center and maintaining the highest level of customer service!
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February 12, 2024
I contacted this service center to link a new key purchased at the same center to the car, the car is an Emgrand S11 mechanic, the car has a Starline alarm system with autorun. After linking the new key, autorun stopped working (the key was deleted, which was stitched specifically for signaling and is physically permanently in the car). I applied under warranty, the electrician was busy with the car from 11.00 to 17.00, did not solve the problem, said that more than 2 keys could not be tied to the car and recommended contacting the service center where the alarm was installed (Gili center on Timiryazev 114), I called there immediately and through the manager two electricians said in chorus that it was being stitched up to 4 keys per car. I transmitted this information to Orlovka (the car was still there at that moment), but since the electrician does not know how to bind more than 2 keys, the problem with autorun was not solved. Two options were offered to me: 1. One physical key and autorun are working (as I originally had); 2. Two physical keys are working, autorun does not work. Now I need to spend time and money again (linking a key costs 90 rubles) to link 3 keys at the same time, what kind of service is this? I do not recommend contacting this center for electrics.
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September 10, 2024
Many thanks to consultant Vladimir. A very competent and pleasant employee.
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December 18, 2023
A good salon, all issues were resolved quickly and without delay. Initially, we contacted the deputy head of the sales department, Geronik Y.S., he gave the number of Sergey's manager, and discussed all questions about the car via Viber with him. By the time of arrival, the car was prepared for inspection before purchase. We ordered a change of winter tires, mats, mudguards and agreed on the date of purchase. A week later, a fully equipped car was taken away. Special thanks to the manager Sergey for the advice during the purchase. A good responsive person.
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June 19, 2024
Excellent salon, special thanks to Alexey Rassadnev, friendly, clear, responsible. Thanks
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October 21, 2024
Excellent service! Friendly staff. The entire Geely line is available!
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January 15, 2024
A good car dealership! Sergey is definitely the best manager. He is always friendly and can help with all questions. A great car dealership, if only there was more free coffee)))
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May 26, 2024
It is better to choose another car dealer. Due to the lack of a preliminary contract for a car, they have the opportunity to impose additional services, and if you refuse them, then there is no car for you. The cost of these additional services depends on the market. I strongly advise against it, it is better to contact another salon.
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3
July 31, 2024
The car was being pulled to the side. They were accepted on time, without unnecessary questions, they were regulated under warranty. The waiting area is primitive, the recording is like the others for two weeks
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July 30, 2024
I have never seen such a terrible service in any car dealership in the city, and it's not even about the quality of communication between managers / administrators, although I'll talk about this later. But even the banal fact is that when entering the salon, no one needs you, why excuse me when I'm interested in some kind of car, I have to watch YouTube for hours before going and read the reviews of the owners? Is this really not the work of managers, I have no goal to buy Gilly specifically, I want to know 100% - why do I need Gilly, how will he be better than Dongfeng or Lada? And unfortunately, the managers do not want to answer these questions to you, because when they enter the salon they pretend that they are too busy, and at the request of the administrator, they pull at least one manager out of the computer - the process took 10 minutes, when I already fully appreciated the quality of service of this particular salon.
Now about the manager: out of my deep respect and the rules of Yandex, the last name and appearance will not be published here, if this manager reads the review, let him feel ashamed himself.
And so, the first stage is acquaintance and a question about the car of interest (for me it was an Emgrand on a manual transmission). And my question was as follows: tell me about the advantages of this particular car and why I should buy it for myself.
To which I get an unexpected answer:
"Is it difficult to watch on YouTube? There is a lot of information"
I am followed by a question with a slight indignation:
"isn't your job to attract a customer to buy your car?"
To which a very rude (in my opinion) answer followed:
"If you don't buy, someone else will buy"
At this point, I decided to verbally and gently banish the manager and figure everything out on my own (and naturally no one offered me a test drive), so I had to do a test drive on a carsharing car, and when at the end of this funny comedy I still decided to go back to the manager and clarify about the loan for our emgrand, in response (at the same time, the manager did not take his eyes off the monitor) that these machines were not available and had to wait 8 months , although the emgrand in a higher configuration and the machine was displayed in their cabin.
The result of this campaign: I never found out about the car, since reviews and reviews were made more on the version with an automatic / CVT, on the manual transmission there is only a pre-styling version with a different engine. It was a disappointment, but at the same time I can say thank you to this manager that I was able to decide on a car and on the same day went to Dongfeng with excellent service and the service of managers and happily left in a new car.
What I want to say: the fact that you have a huge flow of customers who are ready to give their last money just to buy a "people's" car does not mean that you need to return the service from the distant USSR, get better and hear my words
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April 25, 2024
I contacted the Geely dealer at 88 Orlovskaya Street in April 24 - the left rear caliper jammed. The service department (Artyom Korotkevich, emnip) and the warranty engineer (Vladislav Makhnach) helped coordinate the work to solve the problem, and then deliver spare parts and perform the agreed work within a week. The caliper and discs were replaced faster than predicted.
I express my gratitude for the prompt solution of the problem with my "Bag"!
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1
November 20, 2024
Well, I bought a car from them, although I was not serviced, it was expensive, but my Jili Atlas did not require much...
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1
April 2, 2024
I came to choose a car , but it seems that I made a mistake in the center , everyone is very busy here to pay attention to a potential buyer , I looked at what I could in the car , and the question where I can sit in an exhibition car was answered nowhere , the test car left , this has not happened to me yet , buying a car from a photo is something It 's new . I do not recommend this center.
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August 31, 2023
Good service. Pleasant, polite and professional craftsmen . They always try to meet the client. In 3 years of operation and maintenance of the car, there have been no complaints about the service center.
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January 24, 2024
The attitude towards a potential buyer is so-so, it seems that we were fine here without you, yes, after contacting me, they came up to me, but everything is kind of thin, everything is blurred in terms of timing, it is clear that this is not the fault of the sellers, in general, I was not particularly impressed by the work of the center.
I ordered a car in Baranovichi.
The guys there explained everything clearly and clearly.
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October 17, 2023
The atmosphere in the showroom is comfortable. The staff is responsive. I received the necessary information for all my questions. There is a waiting area: magazines, advertising booklets, a coffee machine.
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February 19, 2024
Many thanks to the staff of the Jili center no Orlovskaya 88, A. Postnov for their kindness and professionalism!
To the head of the service department, A. Modatov, for your help!!!!
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1
December 9, 2024
The service is good, in principle, like all Jili, but the car is washed better by competitors.
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September 26, 2023
I read the reviews and cautiously signed up for a planned maintenance (there was no choice, there was no warranty). Maybe I was lucky, but the staff immediately reacted to my appearance in the salon. I arrived 40 minutes before the appointment, the car was accepted, serviced. The problem that I voiced was eliminated. I liked. There are a lot of cradles, but there are also a lot of employees and everyone works quickly. I am satisfied!
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August 30, 2024
excellent service. there is coffee for free and near the shopping center
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July 30, 2023
Perhaps the sales in this salon are good because of the location in the city, but in my opinion the staff has nothing to do with this. I arrived at 6.30 pm on Wednesday 07/26.23, the girls at the reception did not pay any attention until I spoke to them myself, they were very enthusiastic about discussing something on their mobile. The manager was alone, he was busy. And he's obviously busy for a long time. After contacting the reception again, he was sent to look for open cars, since he only asked the manager for advice, and he had a queue. I went to 114 Timiryazev Street, the picture is exactly the opposite. The girl, while the manager was busy, showed as much as she could what she had, opened the cars, offered coffee...
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7
July 4, 2023
I bought a new emgrand 7 new, I liked everything in general: the manager was responsive and did not swim in technical aspects, unlike other salons.
We made a hard hat on the spot in advance , we just have to sign it .
The extras that were ordered were made in 3 days . The price is adequate
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3
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January 8
A chic salon
We were very satisfied!!!
Thanks
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November 5, 2024
Fast, clear, without water!
I really liked the service!
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October 9, 2023
My wife and I came to the salon, we wanted to find out about the car. No one came up for 30 minutes. We wanted to find out from the administrator who can be consulted about the car. She said she was busy. And she continued to eat. The consultants were busy, whatever, at their pleasure. Who drank tea who was on the phone. There are no words. When visiting other salons, administrators and consultants immediately paid attention. There is no desire to return to this salon. I don't recommend it
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12
1
November 14, 2024
More than 3 weeks of waiting for repairs in the body department. The result is that I took the disassembled car.
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3
June 22, 2024
The assistance in the matter was provided professionally. The staff is qualified and attentive.
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3
August 9, 2024
Sellers treat Russians very sparingly. They can't explain why they don't really want to.
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December 26, 2023
Good and courteous service. Nice staff. There have been no complaints about the quality of the work so far, but I do not have much experience working with a dealer.
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March 10, 2024
A wonderful team. They work well together. Help with everything. The best impressions so far.
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1
November 5, 2024
The attitude of the managers is at a high level, the record is not as big as that of other salons
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October 18, 2024
Excellent service department, professionals in their field!
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May 21, 2024
In the act of work carried out, it is written that a car wash was carried out, the car was returned dirty.
Even if they were deceived in this, how can you believe everything else?
I'm not coming here anymore
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3
July 14, 2023
There was a nuance about the body before THAT + another one was discovered during THAT (yes, this is also by the way about the quality of painting, the car is only 1 year old). They said that the warranty application has been sent, they will call back within a month. 1.5 months have passed, no response, no greetings. If you try to find out on your own, you are only sent with the words: "Call back there, call back here." In general, we received the money, and then the buyer's problems.
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4
June 13, 2024
We looked at a new car, in principle not a bad place, the consultants are polite, there is an administrator at the counter.leasing,credit ,there are representatives
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October 19, 2022
Everything is professional at GEELY LM in Orlovka! The staff is always polite here. There was one minus during the entire service period, at one POINT the manager very strongly tried to get me to agree to change almost new brake discs, I understand that this is according to the regulations, but if they are new, then I do not see the point, under warranty everything is changed quickly. The overall impression is only good.
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July 29, 2023
I signed up to replace the drives under warranty from geely atlas. They called me when the details came. When I arrived, after 3 hours of waiting and disassembling the suspension, I was told that I had made a mistake and ordered the wrong spare parts, for a front-wheel drive configuration and not a full one. Think for yourself how to apply here, even if this is allowed. They didn't even offer any additional service as compensation. Half a day of personal time on a day off, plans to hell... This dealer is clearly not one of those who controls the quality of service and maintains customer trust. Everything is based on some kind of hopelessness.
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June 1, 2023
Quick phone recording, very convenient location of the service. Professional managers from whom you can get advice on car maintenance. According to the regulations of THOSE. washing is free.
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3
August 11, 2023
THEN the weekend is money thrown away, you will be given additional work for an additional fee, and the work according to the regulations will be done visually. Disappointed with the service. Two days after THAT, the handbrake broke, the result: blocked wheels in the middle of the city, a tow truck and the nearest service station. Question: if they make diagnostics and check the boxes about verification, then they checked it anyway and it will be enough at least until the next one? Answer: we are not responsible for electronics, so if everything was so bad, why didn't we warn you and offer to repair the car in the near future?!
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February 23, 2024
I do not recommend contacting the body department for repairs. The scratch on the door has been repaired for 2 weeks and has not been done yet. When contacting, do not contact the master, and do not call back!
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July 17, 2023
Today, on 07/16/2023, I arrived at the planned 40000km, at Orlovskaya 88, by appointment. Usually they remind you in a couple of days, but not this time, I came 200 km away. and it turns out that the server on Mayakovsky does not work and will not be able to fill out a service request. The service is idle. Wasn't it possible to meet halfway, to do THAT? Well, write everything down on a piece of paper, and then put it on the computer! I waited for 3 hours and left with nothing, another 200 km.There is no attitude! There is no cafe in the salon, there is nowhere to eat! Employees do not take the initiative. One star is a lot!!!
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7
February 19, 2024
The service leaves much to be desired, because after staying there for an hour, I received a consultation from a real buyer who told me the advantages of the car
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December 6, 2023
We also wanted to buy mudguards in the Spare Parts Department - 5 managers are sitting , all have free client chairs . But one manager to whom they sent was a wholesale shipment and after standing for 15 minutes, no one took it upon themselves to issue us a spare part. And on Timiryazev, the purchase took 3 minutes!
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March 1, 2023
It was a good (minor nuances) salon until the moment of arrival at TO-1. I signed up for the first ONE in a few days. Before that, I came for an oil change after running-in. I planned to carry out oil changes 2 times more often than prescribed in the service book. Accordingly, it is 2 times more likely to bring profit to the dealer. Upon arrival, I find out from the master receptionist that at the moment the air filter for my car is not available at any of the service centers. They explained that the plant has problems with the supply of consumables. Why does the staff record the car if all the necessary consumables are not available? If they were at the time of recording, why are consumables not booked for maintenance? They offered to go through TO-1 without replacing the filter. When the filter arrives at the warehouse, just pay extra for it, the replacement work is free of charge as part of the TO-1 (as I understand it, according to accounting, IT is carried out as a service with a fixed cost). The most interesting thing is that other dealers have spare parts in stock. An important problem is compliance with the terms of the agreement when buying a car within the framework of warranty obligations and an agreement with a leasing company (confirmation of the passage of maintenance at the dealership in full according to the terms of the agreement). That is, the mileage came to 10,000 km. There are no calls from the dealership with information about the availability of consumables (I have been waiting for the promised call for the 2nd week). At the moment, I have only one small question: "What was the full payment made for?"
It will be updated...
P.S. I haven't written for a long time. The issue was resolved positively thanks to the professional actions of the Deputy director of maintenance, which cannot be said about the staff, who did not even delve into the essence of the problem.
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7
December 17, 2023
My opinion is that a European woman is better than a new Chinese man, even if he is new, he has problems with spare parts and you can only buy them from a dealer and change them at cosmic prices, let everyone decide for himself what to drive
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August 8, 2022
I bought my new Gilly at this dealership half a year ago. I spent a long time choosing between other car brands, and thanks to the competent advice of Yuri Geronik, the purchase took place. Thanks a lot. All managers should definitely learn from him. Competent speech, technically savvy, answered all questions.
We have selected the optimal conditions for lending. In Volkswagen, Kia, Hyundai salons, managers sometimes do not fit, answer questions sluggishly, do not know one or another technical feature.
I will definitely recommend my friends to contact here, and it is to Yuri for the purchase of a car.
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November 6, 2022
Professionals!!! They will always welcome you and explain everything clearly. Especially the manager, Vladimir Lisitsa. I recommend everyone to contact him a very friendly and well-mannered young man
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October 2, 2023
This is not the first time we have signed up for the service. Very competent, polite, attentive staff. You can always call and make an appointment without any problems.
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November 28, 2022
The staff is polite and attentive. Despite the rather late evening, the end of the working day of the car dealership and the non-flying weather, a test drive was organized without any problems. The manager is Artyom, thank you for the good service!
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