I like everything exactly as long as it comes to warranty repairs. In particular, about the delivery time of spare parts. No one knows anything about the delivery time from the word at ALL. I have a 2019 Emgrand X7. The fuel ramp was transported for more than 8 months. The multimedia system is about 4 months old. Such an attitude spoils all pleasant impressions at the root. The situation shifts only after a written request directly to the factory. Why bring it to this? You reduce all the efforts of your managers to zero with this attitude. If I had supplied spare parts at our service station like that, then no one would have come to us. Selling a car is not the whole point. Offer a decent service and people will reach out to you.
The first time in the salon. So xs is how it should be... everyone seems to be polite. I remembered that I was at the Audi center for repairs with the last car, so they offered coffee there, but they didn't give it here) In short, like any dealer: clean and cozy... The cars are beautiful, pomaded. I bought one for myself)
I'm mostly happy with the communication.
Unfortunately, neither here nor other dealers have the opportunity to resolve the issue urgently. In a week at best.
Cool car center!!! They took the jili emgrand 7 2019 typewriter from them. I liked everything, the service is excellent!!! I would especially like to mention Svetlana, a very responsive, smiling and good man!!! Thank you so much for cheering us on when we were refused a loan 3 times). She suggested what we should do so that the loan would finally be approved for us) Add.the processing is performed conscientiously!!! Svetlana drove the car 2 times to wash it, because dinitrol flows out). In general, everything is great!!!! We advise everyone who is thinking about buying a car)
We applied for a warranty, the multimedia system freezes, waited a month, called back late in the evening, said that an employee was ill, i.e. the electrician was rewritten the next day to wait another month. This is not my first appeal. Deflectors and thresholds were installed. The place of the claimed 3.5 hours was waited for 8 Deflectors were glued crookedly. And after two weeks, the threshold fell off. After contacting the service, the locksmith could not find where the threshold was screwed, the husband himself climbed under the car and showed it. There are boors working in the service department, the director's bodies, they don't give you a manager. When you bought a car, it was a completely different feeling.
A very mediocre place. I came for a scheduled SOMETHING and it's creepy. Of the 5 receptionists, 2-3 people are on site, one of them is sitting on a computer or talking on the phone and asks not to contact him, but to go to the neighbor, who is sewn up because of the queue, and another receptionist runs back and forth. Yes, there is a coffee machine, TV, sofa, but you can kill a lot of time there. I've been there twice already and it's the same every time. After the first ONE, even the antifreeze was not topped up, but it was below the level, and a tick was put that all liquids were checked. That's how it is...
According to the combination of factors, I liked it more than Atlant M. There is clearly more choice of cars here, as I understand it, the quota from the factory is greater.
They calmly told and explained everything. I asked to show how the antikor was made - they lifted the car, showed everything.
If you take Gilly specifically, I would recommend staying here.
I handed over a Gilly Emgrand X7 in a day to install a rear-view camera. No one called and warned that the car was not ready. As a result, I had to leave it for another day. The attitude towards customers is at a very low level.
Good afternoon. I'm not very happy right now. According to the guarantees and insurance, the car has been made for more than 2 months, I promise and promise everything. If we find out something, we will immediately call back, no one will call. I have an Emgrand x7 2020
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Вадим Валерьевич
Level 8 Local Expert
July 21, 2022
A complete disappointment! I would say the level is bottom!
Volume 1, Atlas pro. Everything is OK, everything is done, it is logical that the outfit was signed as a result and did not even read it.
And everything seems to be OK, but I began to notice that the car became noisier to work, especially in cold weather. The vibration appeared accordingly. What was my surprise that the dealer filled not 0w20 but 5w40, allegedly at the factory. Well, the latter has already been salted a thousand times that, although such oil is possible for this engine, it is not a recommendation but an alternative. Open the manuals and see the tolerances! The dealer did not warn that there would be a replacement with such oil, and I foolishly naively did not check. The dealer did not even warn that he would replace the license plate frames with his own! With the numbers of the figs with it. When I called to find out why they did this to the oil, they told me that I signed everything myself, so I saw it. The whole approach is a slip of paper for signature! It's good that it's not in the small print between the text yet.
So the owners of the firmware and coolreys, I highly recommend paying attention to the details!
Excellent car center. Great professionals work here. Especially the manager Ksenia, she helped from start to finish, answered all any questions. Very professional.👍👍👍
30.09 having previously called by phone, we signed up for the geely tugella test drive at 14.00. Arriving at the appointed time on 01.10, the salon administrator said that this car had not been available since yesterday evening, there was no clear answer. Customer orientation is 0%, this situation could have been avoided with one phone call, which would have taken less than a minute. As a result, the time spent (I had to leave work in advance + money spent on a taxi, a trifle, but unpleasant). Naturally, such a situation could have been avoided, as a result, we definitely will not return to this salon anymore and will look at this model elsewhere, -1 loyal customer who was determined to purchase a car
Not competent and not experienced specialists. I do not advise you to go and it is serviced by them. The relationship to the client is very bad . I waited for more than half an hour, but they couldn't answer the questions.
No matter how paradoxical it may be, but I, a resident of Grodno, decided to go to my first event in LM + on Orlovka and see if it is as good as it is praised. And he didn't regret it. It was worth it - polite, competent staff, there is an opportunity to see what is happening to your car (and not, as some people say, that it is a mystery covered in darkness), and as a pleasant bonus, they will return your car washed. While I was waiting, I also managed to pull off a test drive. Class. In general, I recommend it
I advise the management to check their employees for professional aptitude. When visiting the salon, none of the managers pays attention to you, for 40 minutes of inspecting the car, no one came up. I came to look at the Coolray salon, but it's not there, it turns out that we have a massive demand for the Chinese. To find out some information, I had to run after the managers, but also from them, I received only short answers to simple questions about the warranty on the interior, body corrosion, loss of market value, etc., and then with a grin, they say you want to take it or not. I understand that Gilly has become very confident in RB and they no longer need clients. With such service at the sales stage, I will look towards other manufacturers, although there was a desire and finances to purchase products from this manufacturer.
Excellent location, skilled workers, know their business, I recommend it!!! Andrey Timoshevich (A specialist in working with corporate clients) conducted the transaction from and to! Thank him very much! It is always nice when there are such specialists!
I bought a car at this dealership. Manager Evgeny told, showed, conducted a test drive (very polite and attentive, special thanks to him). The waiting area for customers is well equipped.
P.S. I would like to see branded souvenirs on sale
Of course, as in any salon, I will listen to you, they will cure and serve you. But there is no other choice. It takes a long time to wait. And not what you want (and this is without credits) I often drive past the factory , the car is worth the darkness. It 's unclear for whom . There are the most expensive and cheapest options. Guys, people want to have a choice. It 's good that everything turned out and I didn 't buy it . Everything that is not being done is for the best
I bought a car. Only pleasant impressions remained! I would like to express special gratitude to Yuri Geronik for the entire process of selecting and supporting a car purchase transaction! I hope further visits to this center will leave no less pleasant impressions! thank you!
I would like to express my deep gratitude to Alexey Machulsky for his professional, individual approach. I contacted mulmedia on a warranty case. Everything was fixed in three days. Acquired engine protection. I hope the management will encourage Alexey Machulsky for his professional and individual approach, which has a beneficial effect on the financial results of his work. I have something to compare it with, and I will only carry out the maintenance of my car friend here.
I bought a car there. It's nice, convenient, I just met very good people. Everything is in place: bank, insurance, coffee))), a large selection of cars on a test drive (unlike other dealers). There is no currency exchange, but the exchangers are within walking distance.
Good work with the client. Everything was explained, told, and offered different options for buying a car. I was satisfied with the test drive
Special thanks to manager Alexey for his professionalism and competence