Golden Palace
201 review
October 17, 2024
Everything is fine, but I didn't manage to have breakfast. The queue is long, but there are few seats.
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July 2, 2024
The hotel is not bad, but it does not reach 4 stars. There are no kettles in the rooms. Due to incorrectly installed shower entrance doors, people of large build have difficulty taking a shower. Otherwise, it's pretty good. Clear. And very nice girls at the reception.
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February 16, 2024
The hotel is not new, the shower door is broken in the bathroom, adjusting the water is a separate song, hot or cold, there are chips and scratches on all baseboards and doors. Breakfast is all cold, even the scrambled eggs seem to be from the refrigerator. Room service is not bad, but there is no change all the time, I forgot to remind the reception about the change - your problems
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June 18, 2024
The service is excellent, delicious breakfasts, clean rooms, they respond quickly to all requests, I recommend it.
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October 13, 2024
Everything is clean and cozy, in the Central Committee of the raccoon city. The breakfasts are good
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April 26, 2024
Excellent breakfasts, clean the room well, so three stars, stayed for two days and did not sleep for two days, male neighbors were making noise until the morning, I could not get through to the reception, very old furniture, doors need to be replaced, all broken.
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June 16, 2024
A very good place, I advise everyone everything is clean, the breakfasts are delicious, the staff treats with respect
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May 23, 2023
I really liked the room!! Everything is clean, cozy, beautiful and quiet. The breakfast was also very tasty, and even more so it was free. In short, I liked the hotel!
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May 24, 2023
Convenient location, close to several cafes and shops, close to some attractions. The staff is not expensive, the food is average. The rooms are average, the hotel is not new, you can live.
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December 9, 2024
Comfortable, clean. Decent service, city center.
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May 23, 2023
The service is clean and cozy, the breakfast is delicious, mostly tourists, foreigners, it pleases well done guys, we were 2 days old and a very good impression remained
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November 28, 2023
Not a bad hotel, 3⭐️⭐️⭐️ for Kazakhstan.
We were comfortable with the location. From the outside it looks more pompous than the internal "kitchen". The room was given first on the 2nd floor, everything was very bad: the shower is leaking, up to the corridor, did not work well, then boiling water, then cold; on the bed there is a mattress with ribs and springs - like from the 90s. One towel, for two, I had to ask for extra. And there was no hair dryer, none at all. When I asked for a hairdryer, they moved us and gave us a room on the 4th floor, there was a modern mattress, a shower, and a hairdryer.
But I personally lacked the usual items in 3⭐️⭐️⭐️
1) cotton swabs, discs.
2) an ordinary electric kettle, this is not much, considering that in Kazakhstan they drink a lot of tea!
Service: people are not in a hurry at the reception. And not friendly.
In the kitchen: it was a pity for one woman, because she herself collected and washed dishes with her hands in an age when a dishwasher washes faster and spends water more economically.
Food: it's varied +, but the time for breakfast is from 7:00-9:00!!!! And when you come at 8:30, the variety of food ends, and is not replenished - this is a minus.
Cleanliness: at a good level.
There are pitfalls, or price opacity: for example 1) I wanted coffee beans, and it's paid! 2) water in the room is also paid. Maybe the guys on the ground decided so, because I read the previous reviews, and people wrote that the water in the room is free, but we have a price tag. In Europe, this hotel would be considered 2 ⭐️⭐️, and in India 5⭐️⭐️⭐️⭐️⭐️, therefore, it depends on what to compare it with.
And I understood that the attitude towards visitors directly depends on his passport, they treat foreigners a little better, and their own a little worse. I felt it for myself, I am a citizen of Kazakhstan, but I live in Europe, my husband is a foreigner. They registered the number on me to make it easier to pay everywhere, and it's not very nice when we were given everything bad at first, and then normal. This is a minus. And it pulls on 1⭐️ because, in fact, a good building can be built, but who will manage it and how, how much depends on it.
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November 6, 2024
The location is good, the rooms are ordinary, there is no sound insulation, they are cleaned every day, clean. A lot of strangers come to breakfast, you have to wait.
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October 26, 2024
Great place, good service, delicious breakfasts
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2
October 23, 2023
Not a bad hotel in the center, the location is good, there are several good cafes on the opposite side. Breakfast is disgusting, not only until 9:00, so I went down at the beginning of the ninth, there are a lot of people, there are queues at the distribution, there are no tables available. I went down at 8:45, there is nothing to eat except one fried egg, no plates, no forks, no cups for tea, instant coffee and a couple of buns
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3
October 23, 2023
Positive. Normal location. Opposite is a dining room with a good choice and not expensive. Breakfast is as simple as possible, but at the same time delicious.
Minuses. 6tr is very expensive for this hotel. Everything is already old and not the reverse. A lot of little things are broken, the air conditioner did not work, even from TV, etc.
There are only one recommendations - or at a price of no more than 3tr. Or look for normal options in advance. Price quality does not match each other
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November 16, 2024
The hotel and the hotel are nothing special
One of the advantages is the location and cost
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February 28, 2024
There were no sockets by the beds in the room. There were no dressing gowns. And there were no light switches by the beds either. One of the advantages is good service and responsiveness of the staff.
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July 21, 2022
To be honest, everything was fine , Polite staff, convenience, Silence, Good location. I consider the breakfast assortment worthy, I am personally not picky)), Clean, the technical staff is responsive. Minus the jockeys , the byars of the unada . Recommend.
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3
August 30, 2024
A great hotel. A wonderful restaurant.
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December 3, 2023
A collective farm hotel with rustic service. The breakfasts are poor, instant coffee should be brewed by yourself.
I flew away at night, I asked to make a lunch box for the road instead of breakfast. They told me we don't do this, even the girl didn't move from her place at the reception. If you want, he says, write a negative review, we don't care.
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January 24, 2024
It's not bad for a threesome. It is comfortable with a balcony on the 6th floor. You can look at the sleeping city at night.
- A star for a very weak breakfast.
Summary: you can pay a little extra and live in a foursome.
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July 21, 2024
I liked everything, thanks to the staff and management
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September 2, 2023
A standard hotel. The breakfast is buffet style. The norm. No frills. There is Wi-Fi, hair dryer, safe. They give you a kettle on demand. They clean up cleanly.
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October 21, 2024
Not a bad hotel with a good location
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January 16, 2024
Not a very good hotel, there is no gym, the breakfasts are the same as at home, I do not recommend it at all, but the location is good, the rest are 0
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January 14, 2023
A solid four for the hotel! I lived in a deluxe room for 25k tenge per day, a standard room with a sofa (quite new), the mattress is not sagged, the linen is clean, but it is already visible that it is worn out. Rooms are cleaned every day, towels are clean. The water is always hot, only the faucet worked very inaccurately and sometimes poured boiling water at the slightest shift.
Opposite is a good Turkish cafe, delicious, cheap. The location is generally not bad.
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June 6, 2024
Polite treatment of employees. The room is clean. I liked everything.
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December 23, 2024
Cozy, comfortable and friendly
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November 23, 2024
Tired, no breakfast. The plumbing is dead. You can spend the night.
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December 8, 2023
It looks much better in the photos, the old hotel, a peculiar smell, breakfast until 9, which is very inconvenient, the price does not match the quality and level 3*!
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October 9, 2023
BEDBUGS! BEDBUGS! Who is afraid of these insects, you are definitely not here! I tell you: one was found right in the room, in the closet! Another one when we moved out at the reception! The third one, when we got into the taxi, was sitting right on my shoulder! The hotel itself is not bad! The breakfasts are ordinary, everything is delicious. They let everyone who wants into the restaurant at night!
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September 24, 2024
Excellent staff, cozy rooms
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November 4, 2024
In general, the hotel is good, but requires investments for repairs.
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April 20, 2024
Well, for such a price, I would like to have more comfortable rooms. There are questions about the repair.
The service is not bad
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October 26, 2023
A good hotel for your money. A rich breakfast buffet.
Responsive hotel staff and kitchens.
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1
July 21, 2023
The hotel is good!!! Cleaning is often done in the rooms. As stated, 3 stars are fully consistent. I liked everything. Polite staff. One thing breakfast ends early (((
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January 29, 2023
Excellent breakfasts, helpful staff, everything in the room is available, clean, quiet, but there was no wi-fi on the top floor in the room farthest from the elevator.
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1
April 8, 2024
The hotel could have been a solid four if not for the bathroom, which clearly asks
at least an easy repair - there was a broken toilet seat.
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November 11, 2022
The room looks better in the pictures than in real life. Our room had only one outlet in the room and one in the bathroom for a hair dryer, this was sorely lacking. There were no lamps near the bedside tables, there was no kettle in the room, a set of towels was for one person in a double room. They cleaned every day. The breakfasts are not bad.
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February 19, 2023
A good hotel. The rooms are clean. Excellent breakfasts. Very good location. There are many cafes and places for walking around.
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August 14, 2024
It's not clean. Breakfast is so-so. the service is good
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November 10, 2022
The breakfast is not tasty and meager. The room came across with a toilet without a barrel lid. The TV is small and hangs far away. The blanket and pillows have outlived their usefulness, and so have all the towels. Stains on the bed linen. Red spots on the wall (wine? Ketchup? blood?). The safe didn't work. The furniture is already worn out.
At the same time, the room was clean, no dirt was observed!
In general, the impression was spoiled, as they were guided by the photo in the booking. But you can spend the night. Everything looks much better in the photos.
Rating 2/5
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October 15, 2023
Very bad breakfasts, just very poor quality products that are impossible to eat. The rooms are tired. In general, the hotel is significantly below average.
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February 26, 2023
I came for work, stayed at this hotel for three days.It was important to get enough sleep at night, but every night I woke up from the noise in the next room, moaning and loud conversations, it all lasted 2-3 hours, then everything subsided.I didn't even have the strength to get up and complain.The service in the restaurant was perfunctory and inconsiderate.The staff is not behaving professionally.
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November 19, 2022
Thank you very much to the hotel staff, they made our stay at the hotel as comfortable as possible, and finally promptly sent a courier to the airport with forgotten things! If we are in those parts, we will definitely stay there again!
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October 16, 2022
There is parking, a gym, helpful staff and breakfast
Clean, things are, if not perfectly new, then at least working and in good condition
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January 27, 2023
The renovation in the hotel wants the best, the air conditioner did not work.The staff is polite, the room is clean, the breakfast was pleasant, the bed is comfortable
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May 10, 2022
Clear. The reception staff is very attentive. But in the kitchen, the woman surprised me. Breakfast is served until 8.00. My wife and I with two children came to breakfast at 8.00 sharp. So she could say the plates were taken away from us. My appetite is gone. The bartender helped bring everything, and she took everything away with a look like we were eating at her house. There was also a big minus. Repairs were underway. It doesn't matter if people sleep at lunch or not. I see this for the first time. Disrespect to the guests.. the room itself is clean. they cleaned it every day. The beds are not old, comfortable.
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March 30, 2023
A good hotel of the middle price segment. The room is clean. The staff is polite. The breakfast is delicious.
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