Gorodskaya poliklinika № 20
433 reviews
March 11
Disgusting attitude even at a paid reception. The delay in admission is 1h5min. It's not clear what the point is if you're sitting in a general queue?! I complained of back pain when coughing, fever, and chills, but no one listened to me. She offered to listen to me: after listening to the lungs, they said everything was clean, but she begged for a referral for an X-ray.(because the nurse heard something was wrong at work) !!! As a result, pneumonia. A very inattentive doctor, irresponsible attitude to work, delays appointments, does not cause a paid queue, boorish attitude towards patients. The temperature is measured with an uncalibrated electronic thermometer, without even knowing how it works. It is very sad that they treat us like this in our clinic. It is better not to apply here!!!
The management should pay special attention to the admission of paid patients!
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1
July 4, 2024
Poor organization of work in the ECG room. People queue at 7 a.m. to get a cardiogram in the morning. Lunch is from 15.00 to 16.00. Why let an employee go for an hour if there is a huge queue in the corridor? If this is required by law, then you can send a replacement for this hour so as not to gather a crowd. Patients sit in line from morning to evening, they lose the whole day. After all, you can enter a coupon system on an ECG and not torment people
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7
July 22, 2024
The most objective assessment of the organization of the work of this institution from a UZ employee. Doctors are engaged in ****** (I will write in more detail: a full corridor of the queue, and the doctor personally starts the patient for tests and ECG; then he returns and no one comes in until the patient returns). The heads of the department have succeeded in this activity (Complete lack of interest in helping patients). There are plenty of doctors who are generally far from the objectivity of prescribing treatment and prevention (especially of other nationalities). In general, the list can be continued indefinitely, but who will read this except ordinary people...
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6
1
February 11
I would like to express my gratitude to Anastasia Alexandrovna Rublik, a doctor and regional rheumatologist. It's been a long time since I've received such competent advice and services! As a clinical psychologist, in my professional work, and as just a patient, in this case, I can see how correct and individual Anastasia Alexandrovna's approach to the ward and his special needs is. Thank God that there are such doctors in a regular clinic. I will be glad to rely on such help again.Thank you very much!
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1
1
July 23, 2024
special thanks to the internist-stomatologist Ansari Ebrahim Alireza, for excellent work, courtesy and attention, let there be more such doctors, I advise you to contact and you will be in a good mood.
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2
April 2, 2024
I got a toothache at night, I wanted to heal it soon at my place of residence. I went to the ticket.buy to see the time and coupons for the dentist. There are 14 of them in the clinic. The time was different. I chose the time, I press the order coupon button, a notification pops up that coupons are ordered on a call. I call the registrar, tell me to go to that doctor, at that time. They tell me that there are no coupons at my address for today, the nearest one is next week. I ask what should I do, they tell me to call paid services. I'm calling, the conversation was generally short, there are no coupons for the next 2 weeks. That's how it always is. A sore throat, an ENT is needed, they send you to a therapist, sit out the queue, you come in, they send you to an ENT in a second. In short, everything is sad. You can't do anything about urgent matters.
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6
May 5, 2024
The service is at a very high level.
They go to a meeting, even if they are not local.
Everything is clear and fast.
Database access to all data.
For the first time in my life, I underwent fluorography within 10 minutes, including the queue.
Respect.
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2
June 20, 2024
1) after the repair, of course, it became better
2) the minimum number of queues is Thursday afternoon, and this applies to any state organization)
3) The paid dental office is very good after repair, price-quality - credit)
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1
2
March 5
I applied for paid services. It's fast. Well done, the X-ray room staff!!!
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January 5
It's useless to explain anything there, the "specialists" have only 2 diagnoses: either you're young and pretending, or whatever you want, your age is
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1
February 6, 2024
After the repair, the clinic is pleasantly pleased. New classrooms, modern appliances, it's very nice to be at the reception. The disadvantages remained the same: queues to doctors and the difficulty of getting a ticket to the necessary specialist. Thanks for the electronic queues (the main thing is that they work 😅).
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2
1
June 7, 2024
After the repair, the clinic was updated. Now it houses traumatologists and stomatologists from the second polyclinic. I'm driving my mom in a wheelchair. The service is good. It is convenient to move around
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February 11
The electronic queue only works for the analysis room. And to get to the therapist, which is paid or free, in turn, half a day in an empty one.
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1
March 27
They called the reception desk for paid services, but did not pick up the phone. When they picked it up, they said to wait, and in the end they waited 6 minutes.
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1
April 10
There's a separate story here. There are a lot of people. Sometimes the email queues don't work. It is problematic to take a ticket
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July 22, 2024
The work of the pre-medical office is hideously organized. From 10 to 16. As a result, I came last week after work for nothing. Today I took time off from work and sat under the door for almost two hours, but I was not accepted, there were a lot of visitors. Should I ask for leave again tomorrow or take a vacation? Or maybe the administration of the polyclinic will do its job and create human conditions for passing a medical examination?
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September 4, 2023
Doctor Nelipovich Tatyana Vasilyevna did FGDS, a man of her business, told me everything, encouraged me, talked to me during the procedure, everything went quickly, wonderful, although before that I was so afraid, I was ready to leave, waiting for my turn, after the procedure I gave recommendations on nutrition, it is absolutely not scary to go to such a specialist
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2
1
November 2, 2024
The trauma center is the best in Minsk. My wife was on the ice rink. The young surgeon put a plaster on my forearm so that mine has not been able to fight for a month. Thank you very much.
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1
October 24, 2024
excellent clinic,good equipment,spacious and clean, the staff is not bad
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1
March 3, 2024
I go through everything in this clinic practically on a paid basis and I can't understand why those who pay have to wait longer than those who are free?!
Why is the cash register not respectful of the payment?!
Why does the staff not treat visitors who come to them with respect, even though you try to treat them with respect and understanding?!
I didn't baptize children with these doctors!!!
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3
April 30, 2024
After the reconstruction, it became much more convenient and pleasant. But visiting narrow specialists, especially therapists, is a long queue. Be patient!
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October 27, 2024
I was in the emergency room with a leg injury , I was accepted as a native :) , treated , bandaged , strict nurses but jokingly smile, the surgeon is experienced, polite, gave recommendations , wrote a certificate.
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January 5, 2024
The nurses are mostly wonderful! I went here for water treatments, and everything is fine in the pre-hospital. But as soon as it comes to some kind of treatment, it's better to fall into the ground. There was no district doctor on my site for a long time. Extremely unpleasant ladies are sitting in room 415, they have spoiled the whole impression of the clinic. Don't set foot here anymore.
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2
March 4, 2024
Thank you so much for your help, my wife dislocated her arm. Very clean, helpful staff and security! Thanks again!
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December 6, 2023
Visually, it is an excellent modern polyclinic. Women's consultation - gorgeous doctors, excellent attitude and skills.
The positive impression was once again destroyed by the district doctor Maksimyuk. A person can only be called a doctor by a piece of paper. Medical ethics, the goal is to cure the patient, giving recommendations and taking tests - he does not have at all. He also does not observe subordination in communication. I advise everyone from his site to change the district doctor if you want your treatment to be attended to.
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6
September 29, 2023
The polyclinic is beautiful inside and out, but doctors want to leave the best, they can and can treat you without a diagnosis, this is their specialty! There is a small percentage of doctors really worthy of their title, but this is a little bit of how many of them work there at all! The attitude towards patients is terrible and boorish (for this they ask that they be treated in the same way)! In general, the polyclinic should be taken under control, and doctors especially under strict control (to teach them to observe their speech and attitude to patients, to teach them to understand the patient's state of health and correctly diagnose and choose the right treatment, and we do not treat, and we do not know from what we treat), it seems that the diploma was bought in transition, and not received at the institute! Minus 💯 points
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17
1
December 3, 2024
The clinic is not about anything.And it doesn't matter if you're pregnant or just an ordinary person, no one cares
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1
June 26, 2024
A lot has changed since the renovation. Of course, I want to do even better, but the main thing is that we can still work well!
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February 4
paid services are provided, but the system is worse than in a free polyclinic :/ for FGDS, for example, it is impossible to make an appointment, the schedule is always given differently, it is impossible to guess the time when you can make an appointment - just arrive at 9 a.m. and cook until 13-14. they don't take you to the phone at all, or it's busy forever.
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1
December 6, 2024
I called the help desk to find out about the doctor's working hours and the order of passage (live queue or ticket), they didn't even listen to me and hung up. And this is if we do not talk about queues that can last 5 hours to the pre-medical office, or from 15:40 to 20:00 to sit in line with THREE different doctors to open a sick leave
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1
January 13
An ordinary, urban, unorganized polyclinic, where everything is done through one place
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September 2, 2023
In general, the clinic is not bad, the staff is good, which cannot be said about the security guard who looks about 50 years old, who misinforms visitors about the clinic's work schedule on Saturday! He is rude, raises his voice and spoils the mood of visitors! 08/26/2023 and 2.09.2023 there was no shift in the morning! I ask the management of the polyclinic to deal with this employee! And also fix the opening hours of the clinic on Saturday! It is written on the site from 8.30, but in fact a piece of paper hangs on the door from 9.00. Upon receiving information about the work schedule from this employee, I did not receive a clear answer, but only shouting, rudeness and rudeness, and not only my mood was spoiled, for which the employee later apologized to everyone...
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4
March 9, 2024
Excellent clinic. I treated my teeth. All the equipment is new, the staff is very pleasant. I was very pleased!
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1
October 30, 2023
They gave a coupon for ultrasound of internal organs on October 26, 23. I usually go to a paid ultrasound, but then they offered it themselves, which made me very happy! It turned out that in vain.) I was preparing for the procedure for 2 days, I was on a special diet. On the day of the procedure, 8 hours did not eat, did not drink, took leave from work early, arrived... and on the door of the office there is an announcement: "the doctor has been on sick leave since October 20, for a second coupon, contact the therapist." Was it really that hard to call and cancel the appointment? If you can't call yourself, then specify the phone number for communication in the coupon.
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8
May 29, 2024
I did fluorography on a paid basis, I was pleasantly surprised by the quality of service. I went to the clinic at 12:00, at 12:30 I already came out with the result in my hands. All the staff I had a chance to contact were very pleasant, everyone described the next step in detail and answered questions in detail. The prices also pleased me.
The polyclinic building looks pretty neat both outside and inside. It was the first time, but the search for the right offices was not a problem: there are signs everywhere.
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3
1
October 30, 2023
I want to express my gratitude to the therapist Yakovleva Maria Mikhailovna .and her assistant.I turned to her several times in connection with the disease. A kind, responsive doctor, speaks a language that the patient understands. Promptly and professionally prescribed treatment .Always with a kind smile on his face and a sensitive attitude to patients. thank you!!!
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1
October 13, 2023
What quality of service can we talk about. In order to get to your therapist, you need to take time off and wait for a ticket for a month. The ticket for the ultrasound of the heart was not given for a year and a half, although they were recorded on the queue. A ticket to a rheumatologist, to a consultation center, is warned 3 days in advance, when you do not have time to pass any analysis. And so it is in everything. Today I came for a consultation with a traumatologist, and what was said to me. Our traumatologist works only from 8 to 15. And if you work, then spin as you want, they have no other options.
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5
November 27, 2024
Long service, long queues and rudeness on the part of the reception staff
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June 11, 2023
After the repair, it looks good, everything inside is also quite clean and tidy.
But regarding medicine:
it is better not to go to the dentist at all, because they only cripple.
there are always long queues for therapists, although it is there for almost everyone.
on the positive side, there is a women's consultation, the head is a competent specialist.
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3
September 18, 2022
After the renovation, it is very spacious and bright.
Many services can be completed on a paid basis, which is very good. In order not to stand in line, it is better to make an appointment in advance. This applies to regular visits (not for money)). Statements can be ordered online and picked up after they are informed of readiness (without waiting in line). Everything is fast in the pre-medical office (no more than 30 minutes in the queue).
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4
November 24, 2023
For the first time in this clinic, you will learn about Engels, but I am pleasantly surprised that they did a paid flu vaccination everything is in place, all the conditions are great confusion with the availability of imported drugs, but everything was solved so well done, but for some reason payment as in the market only in cash was strained, and so everything is fine
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March 31, 2024
Problems with ECG queue up to 2.5 hours, stuffy in the aisle, not enough air.There are no such queues in other polyclinics in the city. For some reason, this issue is not being resolved for the better.?. And doctors try to serve our patients well.
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5
February 12, 2024
An amazing place where there is never a district doctor on Belsky Street. Medical records are lost. The doctor on duty comes to the elderly 2-3 days after the arrival of the ambulance. After the reconstruction of the polyclinic, the district doctor did not appear. This has been happening for 20-30 years. In general, a modern building without a normal parking lot.
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5
March 9, 2024
I was doing a fluorography. Paid services are fast) it would be even less to go to the offices, but in general, you can do a fluorography for 5 rubles, unlike lode for 40. You can also walk through the offices
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1
1
July 17, 2022
I go to water treatments, for a fee. I really like it, the staff is very polite. The girls who directly carry out the procedures are very attentive and careful. Always at the highest level! Thank you very much for your work! I am not serviced in this clinic all the time, I went there for water treatments due to the fact that the building is under repair and everything is new there))
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3
1
October 28, 2024
A modern polyclinic, although there are queues, but it is tolerable. The medical examination should be completed quickly.
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March 23
Excellent staff, good ivs 🙄😅
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September 25, 2023
I personally rate the doctor Tikhonchuk Valentina Alekseevna -this is the dumbest CREATURE , other words are simple , she cannot be trusted to treat cockroaches, not that people, the most important thing is to ask height and weight and close the hospital if she did not open it , because she will go to the next world faster than she opens the hospital , pressure under 200 which she intended , look for a job , just do not lift weights , do not deprive , no examination !!!! Super , everything seems to be based on such doctors !!!!
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8
November 17, 2024
My favorite clinic, my favorite neighborhood!
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November 10, 2024
I would put five stars, but the ladies at the reception are shocked by their rudeness
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