Gutehouze
80 reviews
May 31, 2022
Thanks to the campaign for the quality work! The measurer offered interesting lighting solutions, the installers installed everything quickly and cleaned up after themselves. There are only positive impressions left, we plan to apply for furniture as well)
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February 16, 2022
The wardrobe was installed back in June 2021, and the epic of alterations and corrections lasted until November. We fixed it several times, but it looks like a high-quality wardrobe is not about this company. As soon as the balance of the payment is transferred, all problems with the cabinet under warranty become your problem, since you need to constantly call and remind yourself for weeks to get some kind of reaction.
1 - installation of the cabinet. The compartment for outerwear turned out to be decently shorter than the agreed size, part of the outerwear does not fit in length. The profiles turned out to be scratched / scuffed, white spots appeared on the lower rail (dark color), there was a mass of sawdust between the profiles and the glasses, which look like dirt reflected in the mirrors, chips appeared on the chipboard panels, including the front base plate, which had to be painted over. I had to wait weeks for the master and corrections, constantly reminding myself of myself!!!
2 - correction of the handle profiles was proposed right in the apartment so as not to damage the mirrors and chipboard of the doors during transportation. She clarified several times whether it was dangerous for repairs. As a result, profiles with the same defects were installed, and in some places even worse + profiles managed to SCRATCH the top layer of the laminate, despite the floor covering (one of the scratches in the center of the room is 22 CM!!). This fact was completely ignored and not even apologized, apparently, a common thing.
3 - the next profile replacement was already in the workshop, but the company didn't care about the safety of the doors at all, although it asked to be careful with mirrors. They returned with a better profile, but SCRATCHED MIRRORS. There are a constellation of small scratches on both flaps on the same level, possibly as a result of transportation. The new replacement rail was scratched right during installation (in the photo, some of the scuffs have already been painted over), the same sawdust along the perimeter of the glass doors, albeit in smaller quantities!!! Compared to the first time, the installation and configuration of doors is simply a disaster: two doors literally jump through the stoppers, terribly loud mounting wheels on top, and the other two are normal. At the same time, everything seemed fine to the master, since these are the same wheels, I learned that they can be easily replaced and the stopper is already pressed from another master!!
If you need quality, you definitely are not here, despite the beautiful Instagram and suspiciously high number of uninformative enthusiastic reviews. I advise you to contact those companies that have warranty repairs, components are sheltered during transportation, installers are responsible for quality and will not mount what is obviously defective and put in front of the fact.
UPD: Continued negotiations with the company in the context of compensation for damaged doors and damage to laminate (January-February). The company imposed its "correction services" in every possible way, completely ignoring the fact that they simply no longer want to deal with them, another company will fix them, and now we are talking only about compensation for damage. At first, I was interested in the moment of repairing the laminate by a good engaged specialist, I asked for additional information from him, but I did not receive it in 2 weeks (the deadline was the end of the next working day). Apparently, the issue would also be resolved if I accepted another correction... If you don't remind me 10 times, after spending your time, you won't get a result.
According to the compensation, the company agreed to compensate only the cost of damaged parts, arguing that it would be expensive for them to drive a car to pick up the doors. And so they give them to me!!! Which means to me that I will still have to pay for dismantling and think about how to dispose of them. Conditionally, to compensate for 2 kopecks for what I was sold for 5. The cost breakdown with a signature and seal was knocked out for 2 weeks with constant reminders, which were also simply ignored.
PS the issue with the scratched laminate has remained open. Complete irresponsibility!!
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June 14, 2023
We needed ceilings for the kitchen. The guys did a great job. Thanks for the service!
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June 21, 2021
We ordered ceilings throughout the apartment, the quality is excellent! The design was chosen exactly for us, installed quickly, efficiently and accurately. A pleasant surprise was a gift for a large order)
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4
September 1, 2022
Good job! However, the installation took 2 days, but in agreement with me. We are satisfied with the result. everything is as we wanted. Special thanks to the 5th brigade Sasha and Denis, handsome.
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May 6, 2022
Terrible service. Not only were the ceilings installed at all at the wrong time, which we agreed upon at the conclusion of the contract, but the lamps were also supplied to us completely different from what we ordered. For two months we were fed breakfast, that they would be changed to the ones we ordered, and then they just stopped contacting and picking up the phone. I strongly advise against contacting this company!
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October 14, 2021
I do not recommend this company. Irresponsibility. We ran into each other 2 times. During installation, we agreed on a certain date, took it with my husband at my own expense, no one calls the night before, they called themselves, but it turns out that no one will come to us tomorrow, we had to take another day. The measurer said that the installation would be fast for 4-6 hours, as a result—2 days. Time has passed, the light bulb has burned out (if possible, buy your own, 10 times cheaper), and they have a guarantee. They called to change it, OK, agreed on a certain date (I took time off from work a little earlier). But, as usual, no one called or arrived, my messages are ignored.
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January 26, 2022
We ordered a stretch ceiling for the room.No one had arrived by the appointed time, and they hadn't been informed by phone.We waited until the evening.they called themselves, the operator said that the crew had run out of gas and offered to send installers in the evening, at 7 o'clock.the question arises, is it really difficult to tell by phone that the team will not come to the installation? Draw your own conclusions
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February 19, 2023
I don't recommend it
We made an appointment for the measurement twice
And twice the specialist did not come
The firm has not even apologized
It's not customer-oriented at all!
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May 1, 2021
Did n .the ceiling,
the chandelier was dropped during installation, the petals were glued (they offered to buy it back).
Time has passed, in some incredible way I came out to their company again, (two years have passed), I forgot or something, and here again 25!!! When stretching the canvas, it turned out that the size did not match the design!!!! And then I remembered about the chandelier!!Well, damn it!
So we came with the right one, pulled it on, I came from work, I look, and the spot lamp is one of a different shape!! Well, fuck you!
I took a picture, I sent it! The next day, a messenger arrives with exactly the same one, which needs to be changed!!! No, this is kabzdets! The next day, another messenger with exactly the same arrived!! This is beyond comprehension! And only a week later they brought the right one!!!!
The comforting bonus was the liquid for the canvas))))))
I'm SORRY FOR YOU! AAAAAAAAA!!!
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April 5, 2022
I would not like to express any gratitude to this company.
First, you will run after them and adjust to them. The time agreed upon in advance was disrupted twice. They didn't even warn me once.
Secondly, the agreed deadlines have not been met. I notified you in advance how important it was for me to do everything on time.
Thirdly, when ordering lamps, it turned out that they were not there, you need to wait for the order, you had to choose from what you have.
The lamps were ordered from them, as I was convinced that there would be a guarantee and it is more reliable than buying from other people and installing.
Fourth, the work was not done very neatly, which I pointed out when accepting the work. But this is not critical.
I wanted to finish some kind of dialogue with them as soon as possible.
The managers of the company communicate incorrectly, sometimes even rudely. But they clearly know their responsibilities and are afraid to overwork
They don't check the information (I asked twice if the warranty is valid...), they don't listen to you.
I lost 2 weeks of my time waiting for repairs.
On March 7, I asked for help. As it turned out, the manager felt that this was not his job and did not pass my question to the right department.
On March 25, we agreed to replace the lamps on the 11th. Please note, the manager recommended that I get on the phone and get on the phone without even taking a contact for a callback.
We agreed on the 11th. 1.5 weeks later, the repair was canceled, saying that the warranty was over.
Although earlier on the phone, the managers assured me that the guarantee was valid.
The lamps lasted exactly a year, after which they burned out.
They are designed for exactly 1 year. This is their guarantee.
Now they offer me to buy lamps from them and replace them, of course, for my own money.
Bottom line: no one responded to my appeal on the 7th.
On the 25th, they have already taken note of the problem, but this is no longer a guarantee for them.
I am waiting for the decision of the director of this ‘company’ and I will call MYSELF, as I was asked to do.
After all, I need it!
They are not oriented from the word at all.
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June 21, 2021
I did the ceiling for the guys, and my friend did the closet
Both had non-standard requests, but the designers explained everything clearly, competently helped to make the project and the result turned out to be much better than what we expected
Thank you very much!
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January 21, 2021
We decided to order ceilings in the children's room of 10 m2 and in the bathrooms of 3.27 m2. We ordered simple ceilings (white satin and light bulbs).A measurer arrived, measured everything, said the cost, took a deposit and said that they would arrive on 8.01.2021. A couple of days later, a girl from the company called and said that they would not arrive on the eighth, but would arrive on 13.01.2021. Well, we are waiting ... on the 12th they called and what.... They said that unfortunately they would not be able to come on 13. They are asked to postpone it to the 19th, taking into account that they have a gift. We are waiting.... 18.01 we called and agreed on the time. On the 19th, two employees arrived in the morning and that day they only made ceilings in the bathroom and toilet. They also made a frame in the nursery and said that something had not been reported to them, they would go and return, and left. It was around 17 o'clock. At 21 o'clock we called to find out what was next, since no one had arrived yet. They told us they were coming. Naturally, we refused, it's already nine in the evening, until they arrive it will be at least ten. We agreed on the next day. The next day, everything was ready. The ceilings were done well, but there is no attitude towards customers.... As a result, the installation was postponed several times, they promised a gift that did not exist, and they made a small square footage for two days. And the amount was not small. I do not recommend this company.
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August 30, 2022
There are no questions about the work of the staff, the work too,
I took it in installments
In another room, I decided to apply again,
In response, I receive, there are never installments in the company
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September 19, 2020
Well, I'll dilute the positive reviews. My situation is fundamentally different.
The apartment is being renovated from scratch. And I came across the target on Instagram. I thought it would be cool, it would be possible to make purchases in a comprehensive way: a closet, ceilings, and then a kitchen.
I wrote to the messenger, threw off the layout of the apartment. I waited for an answer (even a greeting) for more than an hour. I thought, okay, the crown won't fall, let me remind you. The answer came, they say, they threw it to the designer, the price will be when, then it will be.
After this time, the first question was asked, and I promptly answered it. After waiting another hour for at least some reaction, I wrote that, they say, let's not bother you, during this time I managed to communicate with several companies and apparently, it is irrelevant.
I received a reply saying that we will contact you and discuss everything. OK, I thought, if the brand is actually a brand, and not just a name, then you can close your eyes to this misunderstanding.
They offered me a meeting. After talking with the manager, I said that I was leaning towards the offer of a competing company and that if your offer was good or similar in terms at least, I would consider working with this company.
In general, I contacted the same manager in a couple of days, clarified about the kitchens. Spoiler Alert: I've been getting calls back for 2 days now.
But the ultimate aerobatics is a meeting. On the same day, before the meeting, I warned the manager that I would have a spontaneous corporate event today and that my wife would be at home. We also recall the early words about the fact that this will not be the conclusion of a contract, but a measurement with an acquaintance of the proposal.
Anyway, there was a meeting today. They accused us of being such and such, behaved badly, that we did not conclude an agreement, that I merged at all, and in general we are herods :)
As for me, 3 joints for, I quote the manager: "a leading company in the market" is a lot. And if we also talk about the fact that the estimated price for the cabinet turned out to be absolutely not the same as they thought, then this is just some kind of a tent.
In general, I advise you to think several times before wasting time and nerves on complete unprofessionalism from the first contact with the client and ending with boors on the measurement.
And if you look at it from a professional point of view, then I'm afraid that it will just be a rout.
I definitely won't recommend it to anyone. And I will dissuade colleagues and friends
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October 30, 2020
When I was choosing which company to choose to install stretch ceilings in my entire apartment, I relied on how they communicate with me on the phone, in what form and how professional the measurer was. I searched for reviews on the Internet. I left my choice at Gutehouse, from the moment of my first call, I was surrounded by care, expertise, and professionalism of installers as a result. Everything was done beautifully, efficiently and not in the way I originally wanted. Everything turned out much more beautiful, stylish and fashionable)
It was important for me that my wife appreciated, and the main assessment for my wife was the assessment of the neighbors))) women.....so this score was the highest. Thank you for the quality and your approach. I was pleased with the loyalty system)
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November 24, 2022
I really liked the company, we did everything perfectly. I recommend it!
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July 26, 2021
We agreed with the operator that the designer would come to us on Tuesday at 6.30 pm. On Tuesday, the designer called back and said that he did not have time to come to us. We agreed to reschedule and agreed that he would call us back on Monday. No one called back....
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November 3, 2020
The ceiling was made along Voronyansky Street in this company. We are 100% satisfied with the work. From the first call to the installation, everything was fast and professional. We are ready to recommend it to all our friends, Gute House - well done!
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March 16, 2022
It was done quickly and efficiently. The garbage was removed. Well done guys
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January 21, 2020
The guys are just pros, they were very pleased with the service, communication with the client, they understand the client well, offer interesting leasing and constructive solutions.
In short, we were pleased with both the price and the quality.
Now I recommend them to everyone.
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November 2, 2020
The guys are great! We did everything quickly, cleaned up after ourselves, and made a nice bonus to the order.
I recommend it to everyone!
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January 6, 2020
Very good guys, pleasant to handle, did everything cool, neat and fast. The price is generally super. Respect!
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August 24, 2022
A specialist was scheduled to leave, I spent the whole evening waiting, as a result, no one even called.
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April 20, 2021
After adjusting the work, the most positive impressions remained. Thanks!
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August 17, 2021
Thanks to the company. We ordered ceilings, everything is fine.
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October 31, 2022
Super people!!!
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July 13, 2020
It's atmospheric and the people are pleasant
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August 19, 2021
It's hard to find.
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March 30, 2020
The guys are just great
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