Nice hotel. The food is broken. The beach is great. The rooms are clean. They cleaned every day. We were with the family from April 19, 2024 to April 26, 2024. We liked everything
HORROR IN ONE WORD!!!
Arrived with a transfer at 12:00,
check-in at 15:00. Let's go to lunch at
12:30 a huge number of people,
except for fast food or undercooked /
over-peppered food, you will not
find here. The staff treats
you rudely, as if you owe them something,
you find yourself a hostage of your own
money spent. You go to
check-in at 15:00, they tell you: "
our system is broken, we can't
check you in, wait 20 minutes."
After spending your precious time,
you go back to the counter and
they start to be rude, snap at you and
show aggression. As a result
, we received our number with a big scandal
. We arrive, the room is not the
one we booked, at this moment
the room is still being cleaned and you are waiting outside
like Hachiko. You come in and see
dirt, dead furniture,
a table painted with a pen,
the absence of bathrobes, slippers, toothbrushes
brushes, you have a refrigerator dirty in some
way, wet bed
linen and a stranger's voucher in
the bedside table. When
clarifying, they did not want to call
the administrator for a long time, the staff does not
have a drop of guilt and remorse, this is
the norm of behavior here, get used to it. After
a long discussion with
the administrator of the whole situation,
they promise to move to another room,
but whether this happens or not is a big
question, they promise
to bring slippers and toothbrushes on request.
We carried the luggage for 30 minutes.
After all this situation, no
compensation, no apologies, nothing.
Horror and period. I strongly
advise you not to go to this hotel, you will lose
time, money and spoil
your vacation. The worst hotel.
A new hotel, a big enough beach! The food is great. We had a family vacation in mid-December. After 3 o'clock in the afternoon, the wind was cool, it was not comfortable after the water, the water itself was already invigorating, it was not very good for the children.. , but after you go in, you kind of get used to it) A heated swimming pool, there is a children's area, children liked to splash there more. But there were a lot of people there. We went to Dubai, ordered a transfer from the person on the left near the entrance (inside the building near the reception). It came out about one hundred and fifty bucks for a family of 4 people, but this is a personal driver for ten hours, go at least towards Russia). It was cheaper if you took a group transfer. Travel time is about an hour with a penny. If you walk about 20 minutes to the left after leaving the hotel, there is a playground, but there are a lot of locals there in the evening.. There is nothing else nearby except hotels and there is really nothing..In general, it's fine if you just want to relax without too much movement.. Good luck to everyone.
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4
1
Sergio Eshchenko
Level 8 Local Expert
August 26, 2024
A good hotel is located on the very shore of the sea, on an artificial island. The service is of good quality, good cleaning is carried out in the room. The food in the main restaurant is of good quality.
The service, the food are all great! Cleanliness in the room and on the beach. The beach line is narrow, there are enough sun loungers. The staff is responsive. Happy birthday with a cake in the room) The room was on the fifth floor. The view of the bay is gorgeous. But with an open balcony, the smell of fried food, from the restaurant, in the room is very unpleasant. There is nothing near the hotel, it's boring.
The service is good, the rooms are cleaned daily. The food is good. The disadvantage is that there is no infrastructure (to get to Dubai only by taxi, the price tag is high)
It's very cool here. I advise everyone to come here. The staff is very friendly, speaking Russian. The beach is 5 out of 5. The rooms are modern. There are pleasant aromas of perfumes on the floors
We had a rest on January 16-24. 2 adults+2 children. I was very worried about the weather and in vain. It's hot and hot in the afternoon, after 14.00 the sun leaves the pool and it's harder to get out of the water, so after lunch we went to the sea. The sea is cold, but if you get used to it, you can swim. The beach is clean, there is a football area, a trampoline, dance and yoga classes are held in the evening, aqua aerobics in the morning in the pool, after sunset a children's disco and various shows - light, fire, live music. The hotel itself is nice, new, the rooms are spacious with an extra bed. Everything is clean, beautiful, especially the view from the balcony))). There are many Russians, Kazakhs, Europeans, Americans - the attitude is normal. The food was delicious, they found everything to eat. The drinks are delicious. In general, I put 5 * UAE in winter. There is also a transfer! And another piece of advice. The tour operator has very expensive excursions. We rented a Tesla taxi and went to a Safari Park in Dubai. $ 130 + admission 260 dirhams. The park is cool, we walked there for 3 hours, took a ticket for a Safari bus tour of the African zone. There is a free safari in Asia. We didn't have time for the rest.
The hotel is nice, brand new, clean, the territory is small at the hotel, and the location is not the best, 15-20 minutes to the nearest store and 10-15 minutes to the playground. Quite a good children's room in the hotel, children from 3 years old can be left with animators. In the evening, live music often plays, there are Russian-speaking staff at the reception.
I liked the hotel. The room is cozy, there is everything you need. Everything is clean, the service is regular. The beach is comfortable, there are tables for drinks next to the sun beds. The food is varied and delicious. The staff is friendly, will always help with any question.
Nice hotel, the staff is very friendly and smiling. Varied food, normal for 1.5 weeks. The beach is clean, the garbage is cleaned constantly. Well done.
Among the disadvantages: the hammam is just cold, you can really freeze there
Nice hotel, great beach. The food is not of the restaurant level, but in general everyone will find something to their liking, the assortment partially changes once a week. If you want to eat delicious food, there is an excellent restaurant in the same hotel.
We were at the hotel in September 2023. A boring hotel in terms of entertainment, the territory of the hotel is small, there is nothing around except other hotels. There is an embankment, you can walk. In terms of cleaning, they clean every day, but so-so. The choice of food is very poor, the same dishes in different places. But you won't stay hungry, everything is quite tasty. The choice of fruits is very small, as well as desserts. The sand on the beach is covered with small broken shells, it hurts to walk. We were in the neighboring Riksos, they have everything normal with sand on the beach. Everyone at the reception is very friendly (they helped us a lot with our problem unrelated to the hotel)
A lovely family hotel with small cozy rooms. There is an expensive car rental, there are always taxis at the hotel. There is a grocery store in 15 min walk (without alcohol)) in general, in the spring of 2023 there is practically nothing in the neighborhood of the hotel
Good cuisine
Friendly staff, there are Russian speakers at the reception
The beach is small, it opens into a calm bay, there is a small trampoline on the water and a ball for rocking for children ages 7 to 70
Nice hotel, clean, the food is delicious. All issues were quickly resolved, but there are a lot of people.there were not enough tables for lunch and dinner, you run around with plates and look for a free table. There are no free shizlong near the pool, because people take up seats and do not come, the shizlong stands all day with a towel. The beach is white sand, but the shell is small-prickly.
The food is at the highest level, it is not repeated, the food is delicious. The products are fresh. The staff is cultured, polite. The rooms are cleaned every day.
Vacationers 21.07.23-30.07.23
Hello everyone
The hotel itself is new, makes a positive impression, the boarding is complete…
Territories - there is no word at all!!!
The food seems to be varied, but often there were not ripe vegetables and fruits, olives that were not ripe at all, why are they here-the question is?!
Juices - diluted paint…
The beach is kind of long, but most of the sunbeds are dirty, no one washes them, they're just all in the sand and in someone's sweat, it's unacceptable for a chain hotel with that name!
The pool - when fully planted like a fish in a barrel, it is already 3 times small for such a number of people, from about 13:30 you can swim normally in it, because the sun is starting to fry and some people have gone FOR LUNCH!
The sea is absolutely without waves, safe for children!
The water temperature is warm, like in the bathroom in July.
After 16, the sun hides behind the hotel, the beach will remain in the shade, someone is fine, someone is not, there is no sunset over the sea, only if from the room..
A 3-star rating for the territory - there is none, dirty sun beds and tables with them, the taste of vegetables and fruits, the taste of drinks, the price for this service does not match do not waste your money on this hotel, it is absolutely not worth it!
The resort fee can be paid with any card except the Russian Federation, I paid with a card that had Belarusian rubles on it, it worked fine, change dollars at the airport at the rate of 3.6 for $ 1 at the hotel it will be 3.4. And most importantly, if you pay in dollars, they must be younger than 2005, otherwise you will get the change local, the course at the hotel is not profitable, take cards from the CIS with you. It is not necessary that they be currency!!!
it makes no sense to buy dollars, euros, then pay a commission for the exchange, let all the money be in the national currencies of the country where the card is from, BUT EXCEPT for the Russian Federation, they do not work here
Transfer while I was at the hotel.... Leaves much to be desired, so no one has met us yet, thanks to Tez Tour, namely, we left the airport at 7:35 to 8:10, we stood waiting for the driver under the sun, because there is no place to stand, then we were put on the bus by an old Hyundai, which is 15 years old, with barely blowing condee and we waited in it for another 45 minutes for the flight from Minsk, the driver is experienced, drove well!
P.S. In October we were in Egypt, Grand Rotana Sharm, compared to this hotel, in many respects it is much better, the price was lower than here, it was necessary to go here again than in the UAE
A quiet, peaceful hotel. Clean, delicious. Vacationers from all over the world, most from Russia and Kazakhstan. In general, the audience is cultured and decent.
A magical, superb modern hotel. The food is top-notch, the service is perfect. The beach is clean, white sand. The staff is polite. The rooms are a fairy tale, beautiful, well-groomed. The territory of the hotel is elegant for relaxing, evening walks. Live music every night.
We lived from 12/30/2013-06.01.24. The New Year's table had to be paid separately, $ 300 per person. The table, the atmosphere, and the drinks didn't even cost half the price. The only thing that pleased me was the fireworks, it was one of the best I've seen.
The rest of the time, the food was monotonous and not to say that there was a large and good selection, but there was something to eat.
The service is good, the employees try as much as possible.
The beach is nice. To lie down, towels are free, the only thing is intrusive workers offering extras.services in the form of massage and other services.
The rooms are good. The only thing that was taken with a sea view, but as a result it was not. There was a view of the city, no matter how much they tried to prove the opposite, it was useless.
They are cleaned every day. In general, the impression is positive.
A super hotel with nice rooms and a wonderful view of the sea. Excellent staff, delicious cuisine with a wide variety. Beer and drinks in abundance. And beer in cans. I recommend.
We had a rest in March 2023. I liked the hotel very much, the room is cozy, clean, cleaning and service for 5 balls. The restaurant is excellent, the menu is varied, for every taste, you will definitely not stay hungry!!! The territory is gorgeous, the beach and bossein are nearby, .The staff does everything to make the rest as comfortable as possible!!!
The territory is small, there is little space for children, there are no napkins, salt, pepper on the tables, you have to get))) nice helpful staff! There is an adult and a children's pool! Swimming in the bay
A very good hotel, we had a family holiday all inclusive, very tasty food, polite Russian-speaking staff, there is a swimming pool with a bar, its own beach area, we liked everything, we will definitely come again.
The hotel is relatively new, the food is ordinary, no exotics have been seen, seafood at a minimum, meat, chicken, vegetables in all kinds, not bad desserts. The beach is great long, there is a place for everyone, but there is one bar on the beach - a chic car and a pool bar, they start working at 10, alcohol from 12. The whole area is a beach, but there is a promenade along the highway, running and cycling paths. The rooms are all with sea views, on one side to the beach on the other to the bay, but if the room is on the highway side, then it is not possible to sleep very audible cars.
We are currently resting in this hotel . Previously, we were in the UAE, but not on the all-inclusive system. In this system for the first time here, and I will say that everything is included in the emirates is significantly different from, for example, Turkey.
The hotel is relatively new, modern, clean, room cleaning for 4 out of 5. We have been here for 5 days, the bed has not been changed since arrival, towels once, and then when I threw them on the floor and put a sign on top for replacement. The refrigerator in the room is empty, water is given to the room for 2 bottles of 0.5 (for the number of people in the room). The windows and balcony overlook the beach and the inner side of the hotel, where music is hammering from 19.00 to 23.00, children play with screams on the playgrounds, in general, everything can be heard.
The beach is clean, well-groomed, large enough, but not sand, but a ground shell, sometimes digs into the heels, but generally clean, there are always enough sunbeds. The entry into the sea is smooth, but since the stagnant water in the bay on the surface of the water is an oily film from creams and tanning oils. Always calm.
The hotel is family-run, very much with children, BUT SMOKING AREAS ARE NOT THOUGHT OUT AS MUCH AS POSSIBLE. We do not smoke without children, but they smoke everywhere on the beach on sun beds, and in an open cafe and at the bar, and by the pool, generally everywhere! We are just suffocating from the stench of sinaret, and if we were here with the children, I would pack my things on the first day and look for another hotel, it's just unbearable!
Food! This is an average dining room, not a restaurant. Monotonous, one new dish once a dinner (the rest are repeated in a circle). Yes, you won't stay hungry, but by day 6, I'm tired of being honest. Queues are large at any time of arrival. In the bar, only one glass of wine or beer is in your hands, it doesn't matter, only one at a time, and you run back and forth several times. They are removed from the tables very slowly, and if they were removed 15 minutes after leaving, wait for the same amount when you catch the employee yourself and ask him for appliances.
In general, it's fine, but I don't want to come anymore))
I recommend this hotel to everyone! Here everyone will find something to occupy themselves with: the sea, the pool, an endless stream of delicious food all day) . You can even walk around the neighborhood and find a very cool bar and a pleasant place to relax on a swing overlooking the lagoon. The service is on top) the evenings at the hotel are not loud)))
December 2023
Finally got around to writing a review about this wonderful hotel. We arrived early at 7 a.m., we were at the hotel about 10 (we were driving from Sharjah airport, about 1 hour on the way) Check-in at the hotel from 14 o'clock. We were registered and sent to the beach, given towels, told to come to 12.30 for a bracelet for lunch. By 12.30, returning to the reception desk, we were given bracelets and room keys) When we came to the room, we were pleasantly surprised, we were settled into a room with a view of the sea and the pool, although the GUEST ROOM ISLAND VIEW QUEEN was paid for. The rooms are fresh, everything is clean. I really liked the smart home system. The bar was replenished daily with 3 bottles of water. The room was cleaned normally. The beach is a good beach, but not sand, but a shell. It is not very pleasant for the feet to walk on it, but it is definitely better than pebbles) The beach is very large and wide, sun beds could always be found. There is a bar on the beach (for an all-inclusive system) and paid snacks. They sell ice cream before 12 o'clock, French fries, pizza, etc. after 12. We went on an all-inclusive system and did not regret it, because it would have been very expensive to eat separately. As for the all-inclusive system: alcohol from 12.00 to 00.00, the quality is many times better than Turkish. Beer in cans 0.5 Kaiser, not bad. The only thing that specifically beer was given out most often was 1 can in hand, but there were exceptions) About nutrition: There is a lot of food, you can always find something. Always fish, chicken, beef. Several times they gave salmon in sauce, mutton, squid, mussels. Some of the dishes were very spicy, mostly beef. Breakfasts are like everywhere else several types of eggs, very tasty Viennese waffles (this is a feature of the hotel chain), porridges, yoghurts, cereals - generally like everywhere else. For dinner, they cooked something on the grill every day. We were very satisfied with the food. Who says that there is nothing to eat in the hotel - apparently they eat lobsters with caviar every day. The girls at the reception are always friendly, if we had any questions they always answered or found a solution)
You can take a private transfer from the hotel to Dubai, the cost is $ 185. It won't be cheaper by taxi, we thought.
There was always live music or a saxophone in the evening. Do not expect animation like in Turkey, there is simply no such thing here.
On the day of departure, many people write that they take off the bracelet - we were lucky. We came to find out how much it would cost to extend the room (500 dirhams for those who are interested) because check-out was at 17.00 from the hotel, for such an amount, of course, we did not agree and we were complimented by the hotel for free extended until 14.00 for this, just a huge respect to the receptionists at the reception and thank you very much!!!!! When we came up at 14 to hand over the room, no one asked us to give the bracelets) So for the remaining 3 hours we enjoyed the lobby bar))))
I RECOMMEND THE HOTEL FOR 1000%%%
Less data
is a tip. Be sure to take "all inclusive", there is practically nowhere to eat outside the hotel, and if there is, it is VERY expensive.
The disadvantage is that a lot of children, even babies, were under a year old.. Noisily. And it 's a little boring in the evenings . But there are not enough staff in the kitchen ...and the bartenders are especially unfriendly.. There are a lot of Russian tourists, but few people know the language ... Everything else is fine, cleanliness, food
A good impression of staying at the hotel. Polite service, friendly staff. Food - 5 for the purity of taste, because the products are fresh and not filled with sauces. A person on a healthy / sports diet will be full. The room is new and clean, modern design. The beach is normal, there are places
We are currently resting at the hotel. Everything is fine except the sleeping place. There are four of us, but there is a bed and a very hard sofa in the room, Initially they gave us a room without a balcony, at our request they changed it to another day with a balcony.
We have come to rest, we will warm up in the sun, which is already very hot, the water in the sea is comfortable, we do not swim in the pool.
The kitchen is very tasty, the only thing that a lot of guests have arrived, we go later when the queues pass.
It was not pleasant to hear from one mom with a baby in a stroller that there is nothing to eat with a decent choice of food for every taste, you might think that there is a large selection at home. Unfortunately, this is not the first time I have heard this and not in the first country.
We came to rest and that 's the main thing .
The hotel is good, the staff tries to help solve problems, but I don't want to waste my precious time on trifles at all. Soap and soap accessories are all there,hair dryer,iron, board,everything is present.A good hotel, with decent service for a seal holiday.
I recommend it !
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3
И
Инкогнито 7577
Level 10 Local Expert
June 11, 2024
A wonderful hotel!! close to the beach, friendly staff, good housekeeping, if you take the all-inclusive system, there are two bars with different cocktails.
but the downside is that there is no variety of food and queues for pizza and waffles. people are gaining 4-5 waffles, why? it's the same with pizza and watermelon, they are gaining as if they are not in themselves.
I really liked the hotel, I will come again!!
I advise families with children!
I advise pensioners!
If you come alone with a partner or a noisy company, there is nothing to do here... it's boring.
My husband and I came to "warm up" for 5 days in mid-February. We were lucky with the weather +25+27. You have to get used to the sea, but people swam, and so did we)))
We took everything inclusive: you can always find something according to your taste in food. Pizza is made in the evening, but the queue for it is huge.
Bottled beer is distributed from right to left. A couple of times they just asked why 2 bottles in one hand were twisted out, like a spouse or a spouse))) The cocktails are delicious, but there are not many of them. To avoid being poured into a plastic cup, ask for cocktails with you!
Russian-speaking girls worked full-time at the reception, they responded to all requests immediately.
Take a room with a view of the pool, on the other hand, because the road is boring.
Being here, I will note the disadvantages that spoiled the impression of the hotel:
1. We asked to replace the room, with the condition that there will also be 2 separate beds. They told us to wait a day, by the appointed time we were ready with our things and 2 children, we waited another 2 hours!!! And we were moved to a room with one bed and a sofa! Which is impossible to sleep on (very hard), an adult cannot fit on it, instead of a blanket they gave a blanket without a duvet cover!!!
2. They asked us twice to wash the floor on the balcony, to which they nodded to us, but they never washed it. It's like they haven't washed it for a year!
3. The FB concept does not include drinking water outside the room! I begged at the beach bar to give me a glass of water for the baby, they gave it in the end, but they also repeated that I had to pay for it!
4. Poor sound insulation in the room. And the front door and the balcony and even the walls!
5. I do not know where the wonderful video reviews on YouTube come from, but the hotel does not even provide bathrobes on request! They don't exist, they don't exist!))) There are no disposable accessories (slippers, toothbrush, etc.!)
6. The mother and child's room is the same for the whole hotel! There is not even a chair to sit down to feed the baby!
Having paid almost a quarter of a million for a week's vacation, I am in shock because of these moments!!!
The hotel is 4 stars, but these stars will be the envy of any "five-star" hotel in Turkey for sure. Very cozy and pleasant hotel. Of course, you need to take into account that you are very young. But, considering that 95% of vacationers are educated people, the number of rooms should be preserved for a long time. The cleaning is normal, although it was possible to clean the corners a little better. The food, though mostly monotonous, is very tasty. The exception is desserts - usually oriental sweets are very tasty, here they are just delicious. The staff is friendly and sociable. I liked the presence of Russian-speaking staff at the reception. Wi-Fi works always and everywhere on the territory of the hotel and the pool, and partly catches on the beach too. In general, only positive emotions after the first stay at this hotel. Were in October 2022.
We had a rest in March 2024. It's not good enough. Old rooms (the hair dryer works every other time, the shower flows, the elevator alone always does not work, the glazing is so thin that you can hear cars driving when the window is closed.). The range of dishes is very small: no more than two meat dishes, 5 types of sweets and a little fruit in general (oranges and kiwis are cut into slices for volume, bananas are only for tomorrow and always only the name was obtained from them. There is only one toilet on the entire beach and it is located at the very edge, there is no animation.
The hotel is super. I like everything very much. The food is good, the beach is great. There are Russian-speaking managers at the reception. There is a children's club, a Sony console game of 20 dirhams for 1 hour. There is a small children's pool. Samhaka manager from India, very cheerful and solves issues, extended the room to 14 without extra charge. I recommend it!!!❤️❤️❤️
A great hotel for a family holiday, if you decide to lie on the beach, swim in the calm waters of the bay. The evening promenade along the embankment is good.
I really liked the hotel, delicious food, a gorgeous beach, you can cool off in the pool. There is a shop nearby, free transfer to the shopping center. We will be happy to return there.
This hotel has 4 stars, I would give this hotel 5 stars, the place is simply heavenly, the view from the rooms is just super. The service is excellent, everything is clean, neat and fast. Buffet meals, a huge selection. There are many bars and a large number of different drinks on the territory and in the hotel itself. I want to return to such a place again and we will definitely return🤗