Kapitalbank
358 reviews
July 15, 2024
Crowds of people, they give a ticket to the cashier, but in fact there is a live queue. The opening hours are extremely inconvenient (but this is a common disease of banks in Uzbekistan).
It is dangerous to keep money on the card, the bank can block the card at any time without warning. The support service will not help in any way, they will not name the reasons, they will send them to the bank branch, about whose stupid work schedule it is written above.
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November 27, 2023
A good bank branch, toltko is always very crowded. Close to the metro, near the bus stop
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3
October 3, 2024
Disgusting service. To exchange currency, you need to wait more than an hour at the checkout.
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1
January 6, 2024
I only went to exchange currency. The staff is polite and pleasant. In fact, I haven't been there that long and I can't properly appreciate them.
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May 31, 2023
The staff is terrible! Starting with the girl at the reception, continuing with the guy who wrote out the invoice with which I went to the checkout and ending with the women at the checkout. The rudeness is utter. I had to stand in line for 30 minutes, and then go around 3 windows for some reason! I expected that I would immediately get to the cashier, as in other banks, well, or at least I would not bypass 3 points. Because of this, I gave the guy money in the first window, and he looked so arrogant: you will give money to the cashier. wildness, what happened to local banks.
I waited in line for HALF an HOUR, and this Sevinch from the decision or whatever it was, began to resent the fact that I ate 2 apricots!😠
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3
3
August 3, 2023
Excellent bank, with fast service. You can make an appointment on time. The conversion rate is profitable. In this department, the cards were issued, issued and delivered by courier within a day! Thanks to the staff!
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3
September 26, 2024
Wild queues , eternally slow employees , waiting in line for 2 hours
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1
April 2, 2024
A very convenient bank, good and experienced staff help you quickly
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October 21, 2024
The service is at zero, there are very long queues for services
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January 29
Customer orientation is at a high level.
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January 12
Friendly staff, fast service
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July 25, 2023
The first time I went here to exchange currency, the queue is only by number, they work quickly and efficiently, I did not wait long, the bank itself is easy to find, it is located next to the metro and bus stop
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3
August 15, 2023
Tashkent is the best bank and clean and tidy and convenient and comfortable and honestly cool in general 👍
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4
1
April 17, 2023
Good afternoon, this is a collective farm and not a bank, not only did I wait 40 minutes by appointment, I sent all copies in advance. I came with a passport, a Bekza employee says originals are needed for a copy (just sheets with a number and qr code, without stamps, etc. - just the number is important on them, in fact) PINFL and registration, I say let's send it to the post office and you print it out, they refuse me - I say it's not even documents, but just sheets with the QR code for which the data in the database is viewed says no. Personally, I know people who have no problems with this in other branches.
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8
2
May 4, 2023
One of the most incorrigible branches of the city. The ATM for depositing currency on Visa works 2-3 days a year at most, it feels like. Every time there is a ridiculous excuse. Why is it possible to arrive at the branch on Nukusskaya Street at least at night - ATMs are working. Here, the ATM itself becomes unavailable after the bank closes (since it is located inside), and its performance is generally questionable.
The worst part is that other banks are no better.
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3
1
September 21, 2023
It's very bad. I needed a card on a business trip, I turned to Capital so as not to wait 15 days upon arrival.
I came 4 times in total, 3 of them to this department. NOBODY knows ANYTHING. There is no consistency in the actions of employees. Until I got to an adequate person, things did not move.
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3
1
May 13, 2023
An excellent branch. They helped me quickly. Only the parking problem. I had to park the car a little further. The 2nd floor has very little space for employees. There is no waiting area or chairs for customers.
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3
3
April 19, 2023
Everything is disgusting with them. I wanted to put money on the card. But the terminal was not working.
First, I took a number, got to one of the operators after about 40 minutes.I printed a piece of paper with it, with a piece of paper, after standing in line for 20 minutes, at the checkout. Then, with a piece of paper, they sent it to another operator and there they confirmed the transaction for 20 minutes.
I don't understand what such a quest is for.
And the most interesting observation. There are a lot of people in the bank. And the staff creating the appearance of work. Three at a time at the same computer. They scurry around the bank with their daddies. Like everyone's busy.
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6
October 27, 2022
It seems that this branch is a place where all incompetent bank employees are exiled. I was only able to get the card on the third attempt: either it is not ready on time, or it is broken. I got it the third time, but also with adventures.
The girl who opens/maintains accounts is also unique. I filled in the data with errors, answers all the questions either I don't know, or it can't be done that way. As a result, I was able to resolve my issues only at the central branch of the bank.
There are almost always queues in this department. It feels like the work is organized through the place where some people's hands grow from. As an example, issuing cards: an employee sits on such a simple operation, who simultaneously solves some other issues with clients. To get a card, you need to sit for a very long time. For some reason, there is no electronic queue for him and they constantly get in line with the catchphrase "I just need to ask."
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7
April 1, 2024
Everything is fine, but the demand slightly exceeds the supply of services - probably we need to expand
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3
1
January 3, 2024
The slowest bank to make an exchange stood for more than an hour, and did not change, tired of wasting time. The queue is not clear. I entered this bank for the first and last time
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3
2
April 17, 2024
An excellent branch. The staff did well. Active, kind, open..
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October 19, 2023
A modern bank. Admission by coupons, very convenient, there is a place to sit and a toilet. Generally taking care of the client))
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3
November 20, 2023
Until you wait for your turn, four hours will pass
At the same time, many operators are free, but no one wants to serve
No cohesion to speed up the customer service process
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4
June 23, 2023
A three.. Although for many services such as advanced fintech. The service is a minus... A long wait. Often the ATM does not work properly. And he's indoors.. so the bank is closed and there is no access. The staff can hardly cope with the flow...
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3
1
October 21, 2022
There are very long queues. I stood waiting for 2 hours to top up my uzcard. at 2 p.m., he completed the operation. they said that the money would be credited to the card within 1 hour. the time is 20:00 on the same day, and the money has not been credited to the card ...
I called the bank branch, gave the personal number of some employee for the proceedings. I couldn't get through to the person for 10 minutes. he eventually picked up the phone, said he would call back. I didn't call back. I had to call the person again, promised that the money would be credited before 19:00, but something somehow did not work out.
Actually, it's about my monthly salary. I gave the money, I'm sitting here waiting for a miracle now...
It's funny that a month ago, exactly in the same department, the same operation was performed in a matter of minutes.
shame on you kapitalbank! u can do better!
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5
May 15, 2023
A shameful bank branch! Especially the exchange office! Especially the employee in the 18th window! Rude, impertinent, I came to change 500 dollars, they give me money for 10 tons of soums, I asked for bigger bills and heard in response - "thank you for not five tons. I'll give you a sum!" And today I went to change it again, so they are already giving out 5 tons of soums, I went to another bank. I will not go into this branch anymore and I do not advise everyone!
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4
1
May 1, 2023
There is always a very long queue! There is only one ATM for accepting cash to a Visa card, and that is located in the bank's premises, and not nearby, as in other branches. And occasionally it doesn't work either.
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3
March 19, 2023
There are very long queues, especially in the department for legal entities. But extremely competent employees, favorable conditions on cards for non-residents, there is a ready-made card delivery
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3
1
November 16, 2023
Everything is fine, only parking is a problem, many banking services can be transferred to online, then the queues will decrease even more
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3
2
October 15, 2024
service no one picks up the phone
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1
March 11, 2023
A bank with exceptionally dumb employees. I came to withdraw money from the deposit by proxy - they refused to serve, because the power of attorney was issued for a Russian passport, according to which there is no registration. The fact that I have a residence permit and permanent registration in Tashkent means nothing to them. The situation is a little different from the standard one, you need to use your brains - but this is definitely not about the employees of Kapitalbank.
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1
December 22, 2022
The online application does not work, everything needs to be filled out again, everything is very long, you should not choose this place to receive the card, the waiting place is not organized on the 2nd floor, the queue is also not organized in any way.
The workers barely do their job between conversations.
Advice to those who gather here, take an extra hour or two for everything about everything
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5
December 27, 2024
7 operators accept 20 people for 40 minutes
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1
August 18, 2023
A good bank. Polite staff.
We would also do parking for customers, it would be great!
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3
1
September 4, 2023
There are a lot of people all the time. There is a constant queue at the checkout. It is not possible to pay using payment systems, even through the bank's mobile application. Currency exchange is generally an unrealistic quest. There are always 30 people in front of you
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3
1
January 28, 2023
To open the card to a non-resident, they are sent to the 2nd floor, which is not adapted for receiving visitors. To open a UZ card, you must first open a visa gold and pay for it. When depositing cash, in order for it to immediately get into the account, you need to go to two more windows yourself (after standing in line). The working time is inconvenient, from 9 to 17 o'clock, coincides with my working time, on Saturday I still did not understand whether they were working or not - the girl at the reception said they were working, then not))
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4
September 12, 2023
The slowest bank, all transactions come for a long time and slowly, so I put money on a visa, I sat waiting for 2 hours,,, the ATM often does not work on the street
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6
1
June 3, 2024
There are no parking spaces for customers. ATMs do not always work.
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1
December 9, 2023
An excellent bank I recommend to everyone the solution of issues instantly by experts in their field
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1
1
December 17, 2022
An ordinary branch, for me personally, the service of receiving a card is inconvenient, which is done only the next day and then with you, and before that you have to stand in a queue on the second floor among the tables of employees, where there is real noise and din!
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3
February 19, 2024
There is an ATM from Kapitalbank nearby, where you can always withdraw banknotes.
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3
December 1, 2022
It is convenient that you can schedule visits through the app. Great. They do everything quickly.
I opened cards and accounts. They are conveniently located.
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3
April 29, 2023
A very strange branch of the bank .
The website shows the opening hours of this branch, on Saturday it should work from 9:00 to 15:00. The contact line also confirmed that the bank is working on schedule.
And in fact, this branch does not work. He lives by his own rules.
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3
May 8, 2023
A great bank! Polite staff! Everything is on time! We made a map quickly! I recommend it!
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3
May 6, 2023
The staff is not very polite. It feels like my money is theirs, and they're doing me a favor.
Very small and uncomfortable. I regret that my university chose this bank.
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3
March 12, 2023
It's completely idiotic to wait 2 hours to top up your card with local currency!!!! The ATM with dollars does not work all the time! There is only one cash register at lunch, or maybe you will make a normal distribution of employees for lunch, and not all at once? Think about it, a free tip for you
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3
1
March 11, 2024
Hizmat ko’rsatish darajasi 0. Navbatlar uzundan uzoq. Ayniqsa dushanba kunlari. Agar ishingisni ertaroq bitishini hohlasangiz ertalabdan barcha ishingizni tashlab bankga keling!
2
2
November 16, 2022
I came to make a transfer. When writing in the ticket, it was indicated that there were 14 people in front of me. In reality, there were about 35 people! I waited for 1:50 hours.
I found out at the branch that the Golden crown system (and several others) have not worked at the bank for 4 months. There's not a word about it in the app. On the contrary, it says that everything is fine. Is it difficult to warn about this in advance?
There are a lot of people. I won't apply here anymore, it's easier to go to the center.
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4
July 15, 2024
The service is good. Only a constant queue
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