The recording service via the app is working properly, otherwise there is a lot of bureaucracy. I would like a more advanced application - it is very far behind the times.
There are always queues, you can't do anything in 15 minutes. Operators work slowly and are often distracted. First, the queue to the operator, then to the cashier.
Huge queues, although electronic. The system of international transfers consists of two queues: the first is to fill out documents, the second is to the cashier...