Kapitalbank Atb Toshkent Shahar Filiali
940 reviews
August 30, 2024
Very poor service, the worst bank
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March 20, 2024
Fast service. Polite staff.
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August 2, 2022
The service is poor, operators can go about their business, chat on the phone, with other operators, etc. I am a client of this bank for several times, having last come to the bank for money, after standing for an hour, it turned out that the money did not come. Because the bank changed the account two weeks ago, but did not bother to inform about it. The operator squints at the manual, and the manual mocks. As a result, there is no money and it is unclear when I will receive it now.
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3
July 9, 2022
Due to the large influx of customers, disruptions occur. I still don't see the Humo card I opened in the Capital Bank application. At first, I ordered a Narrowcard. It was not done at all by the appointed time. We changed it to Humo at the last moment and the result is zero. There is no possibility of correspondence in the application. Making phone calls is not an option. The tariff from Russia to Uzbekistan is not cheap. There are a lot of flaws.
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3
February 23, 2024
I am serviced at this bank, the branch is urban, constantly overcrowded, the service is terrible...
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1
1
September 18, 2022
There are a lot of queues in the morning because of the currency exchange, that is, the bank has not yet had time to open, but there are already a lot of people. If the process were automated, it would be better. In the very premises of the bank, everything is minimalistic and beautiful, there is nothing superfluous.
If you need to withdraw cash from VISA, the service is out of turn.
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3
January 13
Huge queue
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August 7, 2022
I went 3-4 times. The eternal problem with the queue. They constantly accept someone without waiting in line. There was a case, a woman took the room after me and went straight to the reception, so my number was missed immediately her number lit up. Then, they said that I probably didn't notice my number. The manager helped with a favor, well, let's get you served now. In general, the impression was not pleasant. Be careful.
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3
September 5, 2022
The waiting time is 10-20 minutes
Sometimes the service is excellent, sometimes "the problem is in the system, we can't do anything", although in another branch they solve the problem in three accounts. The location is convenient, there is always a place to park. The staff is responsive
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3
1
September 16, 2022
The bank's branch is located on a busy street, almost a cent away - hence the queues. The staff works "perfectly", even after the end of working hours, customers who have received a coupon are always served.
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1
December 17, 2023
There are almost always queues.
You arrive with a trivial question - you disappear for 45-60 minutes🤦🏻♂️
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3
March 30, 2023
Quickly and clearly. I recommend that you register and fill out the form on the website. They'll call you back later. They will make an appointment at the bank and after that the manager will drive up to you and hand you the card.
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2
January 14, 2023
A lousy bank. There are very long queues. Lousy service. No obligation to provide services. Constant problems with the application. Obviously, top managers are not aware of what a bank of a normal European level is.
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June 6, 2022
There are very long queues, on weekends they work only on Saturdays and only on a shortened day. Also lunch. The schedule is just like the Russian Post. Can you allocate a little more than 1.5 employees to service 100 people in the queue? By the way, the electronic queue does not work on Saturday. And then why this function at all? And the rest of the bank, both online and credit, is good.
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3
July 8, 2023
Sooooo many people. They serve for a long time, fortunately, there are comfortable places to wait.
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1
October 19, 2023
Probably the best branch of Kapitalbank in Tashkent. Least of all people.
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1
August 2, 2022
We issued a card here. Everything is successful. A dollar bill was made during the day, and the next day the uzcard was ready. The queues are long, they came an hour before the opening, they were tenth in line, they served us only for lunch. There is a long queue to pay for services. And in general, there are a lot of people.
The exchanger is working, we were able to quickly change money into dollars.
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1
October 19, 2024
Excellent service!
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November 24, 2024
There is a lot of queue
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1
September 21, 2024
A large queue
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3
June 28, 2022
The most disgusting and outdated bank. You come at 10 a.m., wait in line for 3 hours, and then all the employees leave for lunch at the same time...! I hope you can change your system so that customers are treated better and not forced to spend half a day at the bank. Many functions can be transferred online, please think about it. You can also make it possible to take a queue at the bank online and monitor it online too, it would be very useful.
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6
December 17, 2024
Huge queues
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December 18, 2024
They work well
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July 15, 2022
One of my favorite banks. On the plus side, the staff works quickly. But among the disadvantages, it can be noted that this office hardly copes with the load. I think this may be due to the influx of tourists.
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3
April 29, 2024
Crazy queues, workers are working very slowly, the parking lot is clogged!
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3
November 28, 2023
Cool, but there are always huge queues, online recording does not work at 100%
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1
October 3, 2024
There is a lot of queue
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July 5, 2024
The bank is normal. Only there are always a lot of people and a long wait
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3
July 14, 2022
Long queues. You have to come early in the morning, for the opening. There is a separate queue for foreigners, there are about 12 people per hour. Take the application and fill it out in advance while you are sitting in line.
We need:
1. A foreign passport.
2. Check-in from the hotel.
3. Local number.
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4
January 24, 2023
A wonderful bank! A very fast queue, a qualified employee explained to me in three seconds that there would be no card (((( Excelsior, gentlemen, just gentlemen.
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3
March 7, 2024
ATMs with exchange and replenishment are regularly disconnected on weekends.
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July 26, 2022
I have not seen such a bank yet.
There is a queue in the electronic queue.
The office is very large, half of the employees sit "in the soap", half do nothing.
Queues of several hours.
I work from 9-18 and even have an hour break. Damn, well, you don't want to train the staff so that everyone can do everything, so at least extend the work time!
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1
August 26, 2023
There are many queues, if you are a bank customer, then you can book a queue through the Kapital Bank application
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3
1
September 1, 2022
The service is good, but there is always a long queue, convenient location, and everything is fine
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4
November 20, 2022
Everything is fine, but parking is difficult, because it is occupied by bank employees, and there are always a lot of people, but the queue goes fast
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3
April 7, 2023
I didn't figure it out. They quickly sent for help. But I'm looking at the data now - it doesn't work on weekends, it's also impossible to do anything in the evening. I.e. you have to leave work
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2
August 2, 2022
The office is always busy. There is a very heavy burden on the people working there. Employees sometimes try to help (I especially want to highlight the guards on weekends who replace the receptionist), but you can safely spend the whole day in line.
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June 3, 2024
I changed money. Everything is convenient, fast
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June 24, 2022
Huge queues. The bank is not coping. Operators sit like sleepy flies, if the person who was in the queue has already left, the operator sees it and sits on the phone. They are constantly distracted, they go somewhere. The bank should be interested in providing the best service to its customers. But they show their disregard. Terrible service. I will not recommend Kapitalbank to anyone
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4
December 29, 2024
Good service
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1
March 2, 2023
Huge queues at the exchange office. There is a narrow sidewalk next to the bank, two oncoming people will not disperse, and there are a lot of cars driving along the road. The staff doesn't care if the client came or not
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1
2
April 6, 2024
Everything is clear, but the staff is a bit arrogant.
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September 21, 2023
The card is opened for three days and in order to put money on the card, you need to defend two queues. I don't know why everything is so difficult
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3
1
October 12, 2023
Excellent organized work with individuals, professional and attentive staff
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October 22, 2022
The bank itself is excellent. We need to finalize the service. You can do something that would do everything in one window, and not run around the floors. Sign here, then go to the second floor to get a card.
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1
1
June 11, 2022
We opened an account in June 2022, everything was successful. The queue was long, but there seemed to be enough space for everyone. We were ready to sit all day, but we managed it in 7 hours. Of the disadvantages, there is little information on issues of interest in the public domain, everything had to be questioned by employees.
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October 8, 2022
Long service time. Long queues.
There is no separate queue for "card tourists". Everyone is standing in a common queue.
There are huge queues at the cash desk for exchanging, depositing and receiving money.
Not a bank, but one continuous big queue
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1
1
September 19, 2022
The service is long due to the large number of customers and the small number of work windows and operators. Currency exchange ATMs are mostly not working, and you have to wait for hours for a free cash register.
Positive: The bank's employees are polite and ready to help in solving problems or questions.
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1
1
June 5, 2024
I changed tenge. It turned out that the cash register does not have all the currencies that the bank exchanges. Everything is slow, the data is entered into the database, the receipt is printed. It takes 15-20 minutes per person.
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3
1
July 16, 2022
Nice polite staff. There are a lot of people, but they can probably handle it. At the same time, they explained everything in detail and took their time.
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