Kapitalbank, branch
522 reviews
November 14, 2024
The service is too slow
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October 27, 2021
a well-working team, clean, cozy and without fuss! The entire spector of banking services provides fast and courteous customer service! I liked it when I applied to open cards and deposit!
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October 14, 2024
High-quality service
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December 20, 2022
I liked the service. The map was ready within an hour. Promptly, without unnecessary paperwork and red tape. Convenient location.
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June 20, 2024
The services are expensive and the service is low.
I do not recommend this bank.
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February 12, 2024
they make it out quickly. the cards are made within an hour. very convenient.
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June 9, 2022
We have just been to the bank, opened accounts, citizens of the Russian Federation. We arrived in advance, 40 minutes before the opening, we were the first in line. The department is open, we sat in the cool and waited. The queue by numbers. At 9.00 a.m. they called, filled up all the documents. Now citizens of the Russian Federation can apply for Visa gold and MS standard, 55,000 and 25,000 soums, respectively. Get the cards tomorrow afternoon. We finished it in half an hour. They said that now it is possible through the application to make transfers to Visa and MS in rubles, from a ruble account. They also changed the money there (rubles). The course is naturally better than at the airport. We left the bank branch at 9.40 a.m. - the people have already increased noticeably. The girl who did the registration said that after lunch they had a complete blockage, under 100-200 people in line to open accounts. Therefore, I advise you not to sleep until 12, but just come early.
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August 22, 2022
The organization of work in the bank is simply disgusting, there are only 2 windows for issuing cards, after almost every client, friends of employees come up without waiting in line, occupying employees with other issues. 15 people passed in front of me in 3 hours. To receive a card, you still need to pay for its issue - and then you get to the cashier, the queue in which is as chaotic as possible, the speed of cashiers is very low, but this is due to huge bundles of sums from customers. To make a normal organization - and all this will take place in an hour at most.
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July 23, 2023
A very good bank. High-quality and fast service. Thank you.
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April 27, 2023
The attitude towards the client is zero, I came by appointment without delay, those who have an appointment 30 minutes earlier are sitting in front of me. As a result, the operator said that he needed to come tomorrow, because they would not have time to work with me today. WE WERE LEFT WITHOUT A CLIENT.
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September 6, 2023
Excellent bank, attentive professional staff,
full package of banking services for businesses and individuals😍😍😍😍😍
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July 14, 2022
There are a lot of customers. Because of this, it is very difficult to get a banking product, you have to wait half a day to get to an employee, and then stand in line at the cashier to pay for using the product. It would be necessary to make it so that you can pay at the reception of an employee, and not through the cashier in the order of the queue. The staff looks very tired. At the end of the day, it is clear from them that I am waiting for the end of the day. Kind of killed.
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May 28, 2023
The crowd will have to queue, in the Bank when you pay through the Terminal, you need to name the PIN code, and I reminded the girl that she has no right to demand, then she brought me the terminal, it's not okay at all
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August 19, 2023
The bank is good, which probably affects the number of people. There are a lot of people, we have to wait a long time.
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March 27, 2023
Very professional staff, fast service, always attentive to visitors' questions
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December 12, 2023
There are problems with parking. I am serviced as a legal entity, therefore, I do not know any problems with queues.
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November 7, 2022
A good bank, but they don't like to follow the laws either. The Central Bank gave a recommendation regarding registration, but they perceived it as a law and refuse if there is no registration for two years, although in Samarkand, please do it without registration for half a year. In general, the bank is reliable, but prepare your nerves. If you have three kopecks, then don't worry.
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November 18, 2024
A good exchange rate of rubles for soums.
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November 13, 2022
The central branch of kapitalbank. It is inconvenient to drive up and leave by taxi because
there are many pedestrian streets around. The queues inside are quite large and confusing. I was on an appointment for the first card registration, I waited 40 minutes anyway
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September 12, 2023
I ordered a visa card and waited for almost 2 weeks, the call center could not even clearly explain why the card was delayed for so long, I highly recommend a terrible bank!
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November 2, 2022
They give coupons, they work very slowly and some of the specialists just sit, some accept. There is a live queue at the checkout. There was a program in my parish, I was asked to do my business and as soon as it works, they will call me, in the end they did not call, of course. Not all employees are competent and call for help from others. I didn't like the service, some kind of mess in the bank.
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August 11, 2024
Everything is prompt
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July 7, 2023
The best greetings from the bank in Tashkent. We are ready to resolve any issue when contacting you. The most competent employees of Capital Bank.
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October 23, 2022
As in all other branches of Tashkent banks, normal and high—quality consultation on services suffers. An increased rating is probably for organizing a restroom for customers — this is great, given the long waits in the queue.
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February 13, 2023
The bank is terrible, swift transfers do not work, technical work is underway all the time. I wrote to the support service by email, they respond in two days or ignore the request altogether. It's the most disgusting bank I've ever met!!!!
Do not take the cards of this bank, it is a torment, not a bank!
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February 11, 2024
Everything is fine, they helped me solve my questions quickly
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July 10, 2022
Perhaps the most terrible of all the filiales where I have ever been. Waiting 3 hours for you to be sucked out of your finger for several reasons to not serve and end your working day. Priority service on the principle of "loud dissatisfied" is served, "decent talkers" will wait ...
The next day I went to another bank, and surprisingly, with absolutely the same set of documents, I calmly paid for the contract.
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May 11, 2023
The service is good, everything is explained normally. I went to change the currency, everything was fast, probably because it was a weekday
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May 23, 2022
The bank is good, but it is completely subordinate to government organizations such as the Ministry of Finance and the department, which in turn give instructions that, according to the court, violate human rights. control of an individual's finances is a violation of his rights, according to international law, no one can be suspected of a particular crime without evidence, which means there can be no doubt about the origin of money It is also not permissible to prevent an individual from making transfers to other countries using the Swift system, and it does not matter where he makes this transfer, the obstacle infringes on the human right to property and inviolability!!!
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August 21, 2022
The branch is located in the city center. The staff is friendly, they work quickly. There are a lot of people, long queues.
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December 7, 2022
A good bank branch, everything is available, the staff is polite, well done, they work quickly
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September 3, 2023
The operators are adequate, responsive, but the queues are terrible, just huge, if you come at lunch, if you come to the opening, then there is no one
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July 9, 2024
Branch of M ulugbek
It's the 3rd time I've come in, they don't help me with anything.
The system is not working, wait says (((
They write the number on paper.
Vapshe ugliness.
I ask how long to wait?They don't even know
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December 4, 2024
Disgusting service
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December 25, 2022
I like the service at Kapitalbank, everything is very friendly, fast and clear
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August 26, 2023
The operator made a mistake in filling out the documents, now we have to fly there again, they don't solve anything remotely
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November 9, 2022
A rude woman is sitting at the 4th counter, I DON't know the answer to everything, she also has a face like she came to borrow money, doesn't explain anything and doesn't even try to pretend that she wants to help. He says with all his appearance, take the card that they give you and get out! The name is hidden under the handkerchief, the last names are not written. Customer orientation in the department 0
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September 18, 2022
My favorite branch of Kapitalbank!Always high-quality service.Personally, I once witnessed how a client was very rude to an employee, but the girl did not answer anything, just remained silent.This shows not only her upbringing, but also the staff with good qualifications, stress resistance and resistance to provocations.Well done!
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May 31, 2024
A good department. Everything is clear.
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November 20, 2022
I came and took the ticket. After 3 minutes, it was my turn. A polite and pleasant girl promptly filled out the documents with me. Total: the registration of 2 cards took about 10, along with waiting in line. Well done!
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March 16, 2022
I'm writing here because, by and large, everyone here doesn't care. Most of the time, specialists just sit and wait for something (I mean, they sharpen the mistakes, then they just stick). They probably work according to the system from call to call, that's literally how it happened (the specialist sat there, at least he would have pretended to work)
You don't have to approach the questions, the specialists are not even informed about the latest events in the life of the bank
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March 3, 2023
The staff is very attentive and friendly, they work quickly and efficiently.
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May 11, 2022
I think the bank is the best, but it is in this branch that all the rules of logic and normality disappear. It is not clear who is responsible for what, there are just a lot of people in such a room, a lot... I was initially told to come and pick up the card, as a result, the girl does not issue cards, and I need to take a ticket ... 30 minutes have already been spent. I took a ticket, the ticket was 158, there were only 52 lights in the window. There is no parking at all from the word
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April 5, 2024
The service is excellent, prompt.
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August 18, 2023
We made an account statement very quickly... I thought I'd have to wait a long time... but no...
the exchanger also surprisingly worked very fast... Previously, it was necessary to wait 2-3 hours, now I just came up, it even seems without a queue and everything was changed.
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July 10, 2023
Endless queues, tired staff, constantly changing document requirements. Going to the bank is a negative and moral destruction.
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October 31, 2022
I am very unhappy with the bank. I came to Samarkand for a couple of months, the queue is just terrible, and there is no transfer from a Russian bank to a Visa card, which is a big minus. The card is unnecessary, and it is not cheap.
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September 19, 2022
They sent euros from Europe to Capital Bank in Uzbekistan on August 30, today is September 19, the money has not yet arrived, it's terrible, it's better not to contact this bank ever, they sent it to Uzbekistan for the first time and regretted it very much. They come through other countries quickly, for a maximum of 3 days, but here it's just terrible.
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July 28, 2022
A good bank. The staff is very polite. A convenient application that works fine in Russia! Of the cons: frenzied queues! There are few staff for bottlenecks…
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July 6, 2022
Very friendly staff, ready to help with your questions. We opened an account and a card-we received it on the same day. But be prepared for a long queue at the checkout (especially if there are people in front of you with bags of money)
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