Very friendly staff, ready to help with your questions. We opened an account and a card-we received it on the same day. But be prepared for a long queue at the checkout (especially if there are people in front of you with bags of money)
I am very unhappy with the bank. I came to Samarkand for a couple of months, the queue is just terrible, and there is no transfer from a Russian bank to a Visa card, which is a big minus. The card is unnecessary, and it is not cheap.
A good bank. The staff is very polite. A convenient application that works fine in Russia! Of the cons: frenzied queues! There are few staff for bottlenecks…
They sent euros from Europe to Capital Bank in Uzbekistan on August 30, today is September 19, the money has not yet arrived, it's terrible, it's better not to contact this bank ever, they sent it to Uzbekistan for the first time and regretted it very much. They come through other countries quickly, for a maximum of 3 days, but here it's just terrible.
Of course, we can open an account. But I'm afraid that's the end of the story. Not only that, payment systems that allow you to transfer rubles to soums and soums to cash are blocked. External currency transfers are rejected without explanation,. Emails and messages on the site are not answered. It is almost impossible to get in touch with a representative of a bank from another country. Therefore, the map seems to be there, but it is not there.
It's crowded, there are long queues, but there are a lot of operators, so the queue moves relatively fast. After standing in line for an hour and a half, you can find out that they cannot provide the necessary service for technical reasons (the girl at the counter does not warn about this)
I wait 3 hours, the system has already stopped working 3 times, people just leave, I say is it possible to go to lunch, and then come without a queue, they say no((
I do not recommend opening cards on Monday or going to the bank
To put money on your card, you need to stand in line to a specialist, then go from a specialist and queue at the cashier again, and then return from the cashier to a specialist to give a piece of paper stating that you gave the money to the cashier. Why can't I top up my card through an ATM?! The queues for currency exchange are huge! The staff is friendly, but the system does not allow comfortable use of the bank's services.
The complete lack of professionalism of the bank's employees!! Perhaps the "special" attitude towards non-residents of the country is affecting. In order to get a card, you need to be patient and waste time.
The service itself is normal, there are wild queues. To get a transfer or a contract, you need to rush to the office and stand in hourly queues. At least half of the services could be provided remotely. Learn from your Russian colleagues
1 - if you want to issue a card, be kind enough to wait in line for 2 hours
2 - do you want to find out by phone - a queue of 30 people
3 - if you want to top up your visa from an ATM, there is no such possibility
4 - you put money through the cash register on the card - and they just don't come
Long queues, cards only the next day (instant), I went to the bank at 10 in the morning, left at 15, but all I needed was a card and pick up the transfer, the ATM was the only one that did not work, there was a live queue at the cashier, the rest on the coupon
The bank left a mixed opinion. There is an electronic queue, there are a lot of operator jobs, and the department is full of people. Perhaps the management needs to think hard about the effectiveness of the bank's work.
A terrible bank.
Through the app Apelsin, I issued a Uzcard for bonuses.
It was issued back in April, I had to drive as much as 6-7 times. The queues are gigantic, they said they were not ready twice and it took 2.5 months !!!
I had to yell at a bank employee and suddenly a miracle! the card appeared after 10 minutes
One of the advantages is an electronic queue. But a huge minus is a huge crowd and a long queue. Operations are carried out quickly. A large volume of services.
Clear service experienced staff who are ready to solve and help customers with their knowledge and skills. But the employees look like they are not happy with their management
We came for the May holidays, we thought to open a card. The queues are huge, I had to come the next day as well. We issued the card, expected to receive it day after day (as indicated in the brochure in 20 minutes), but we were told that this has not been the case for a long time ((
As a result, their visa card printing machine broke down, so we left without receiving the card(
Cards for citizens of the Russian Federation. They are processed quickly and without waiting in line. My friend and I took the phone numbers.queues, there were 34 people in front of us, but a bank employee immediately approached us and took us to the card processing, as a result, the card cost 280 thousand sums, it is about 1,700 rubles, and after 2 hours we received ready-made cards.
Disgusting attitude towards customers. The currency transferred from the Russian Federation is stuck on the account. The money has not been returned or credited for 1.5 months. All letters and appeals are completely ignored = as if they appropriated other people's money and hid their heads in the sand. Be careful when sending currency transfers = you may lose all your money!
If you come here, one of the advantages is a toilet and a cooler. The administrator tries hard, but the staff ate alive. They can stare at the monitor stupidly for 10 minutes. And every customer without a number can have your operator for a long time. In general, patience
The bank is good, but there are a lot of people in this branch, when exchanging money, the cashier cheated 10,000 soums, in general, it is better to find another branch.
The air conditioner works so it is more comfortable inside than outside.But there are a lot of visitors. That's why there are long queues. There is a live queue at the checkout and conflicts arise.
I wanted to get a job. I went there to talk to the HR department. They told me to contact the reception. They told me to leave a resume and they'll call me back. And silence... While I was there, I did not see dissatisfied customers and service problems. So I think everything is fine.
I liked. A good ruble/som/dollar exchange rate, there is a place to sit in the branch while you wait. There is a toilet! We don't have this everywhere. Beeline's office is nearby, if you need a local SIM card (I took an eSIM)
There is no way to write an appeal and ask for help. No money has been received from the UK. It is now impossible to send from Russia, he writes that the operation is in development.