Kapitalbank, branch
531 review
March 3, 2023
The central office of the bank, where there are almost always long queues. Among the employees, you can find very attentive and competent, or you can find those who misinform you and will not be able to answer basic questions correctly. Therefore, my opinion is not unambiguous, but if you want to solve all the issues that arise, you will still have to go to this office.
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2
2
October 20, 2022
A good bank. If it were not for the influx of Russians, there would be no queues. Being a non-resident, I was able to issue cards from them! Thanks a lot to them for that! I was first in line because I arrived at 6:30 a.m.
The reception started at 9:00 and at 10:30 I was already given a fresh, warm VISA 👍🏼
The UZcard was promised to be issued in a couple of days, so I'll go for it tomorrow. The only drawback is a live queue for receiving cards, but for the sake of fairness it should be said that this queue is moving pretty fast👌🏼
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3
2
August 9, 2023
Very polite and helpful girl at the reception. I quickly found out who to turn to for a solution to my question. Minus the cash register. They charge 1% commission for paying for their own services at their own cash desk.
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2
November 27, 2022
Convenient office, internal location, electronic queue (really working). The staff is friendly, highly professional!
The disadvantage of the location is that you can't drive up by car.
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2
June 15, 2023
Working with clients at a low level. Officially, the bank opens at 9.00, but in fact none of the retail transactions and the exchanger are working, they open closer to 10. I've lost an hour. "Time is money" - we haven't even heard about it here.
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7
1
April 25, 2023
A very large department, a lot of people, a lot of employees. I received a bank card for non-residents there - despite the fact that there is an entry in the electronic queue in the hall and the girls who help to make an appointment correctly were asked to download the application and make an appointment there, and the application is blunt and does not always download all the necessary information, because of this they missed a convenient time and had to return after a few hours.
There are no questions about the work of employees, everything is clear, without problems, questions are answered, they are processed quickly enough.
There are comfortable sofas while waiting for your turn.
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1
July 3, 2022
A great bank, I liked it, as well as the people of Uzbekistan in general. How do they manage to cope with such an influx of people, everyone is very polite and patient. Everyone is trying to help! And this with such a stream of people! Everything is perfectly organized, thank you.
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8
November 24, 2024
A bank with great opportunities and interest
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1
February 7, 2022
Capital Bank is the best banking office. Convenient location. The bank's staff is polite and attentive. Everything is in the order of the queue. There are a lot of employees, so customer service is quite fast. By coming to this office, you will be able to solve many issues for both an individual and a legal entity.
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3
December 7, 2023
Everything would be fine , but
We came to change the currency and the electronic queue machine gave us the window number, but there is no such window, and there was also a live queue
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February 4, 2024
The girl in the first window is a smart girl, as soon as she came to work, she took over immediately, served a couple of bank customers in just a few minutes. But in the 4th and 5th windows, we first had breakfast, then we set up a PC with a programmer, then they sent me for a number to contact them again, in general, they were in no hurry to start their working day working with clients. The girls at the cash desks are cute and friendly, and the exchange is also great!
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2
1
July 31, 2023
This capital bank is the best in connection with all capital banks, the fastest and the coolest thanks to all employees!
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3
1
April 3, 2024
Thank you so much for making the card for one visit!
It took a long time, with a creak, but at 18:10 the cards were received!
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1
January 5, 2024
There are always queues🤦🏻♂️
You arrive for 5 minutes and you can get stuck for an hour. And unfortunately, the staff is not all professional yet. 🙄
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1
February 15, 2023
I will describe the case.
Once I transferred money from one card to a kapmtalbank bank card, using the card replenishment method using the application, taking into account all commissions and conversions, and this is a percentage of +-25 the money came. After making a purchase in the store, buying fruits, the money was debited, everything is displayed in the application, the next day I went to the store, I was surprised at the checkout that there were not enough funds, going into the application I found the debited money without displaying it in the application, naturally I wrote to the bank staff, after which I was drawn into the bondage of correspondence to which I I don't have the time and desire, I attached a photo, +-7 euros were lost, depending on the exchange rate. The employee who answered me on Instagram is probably just a little incompetent, it is obvious from the point of view of banal erudition that the write-off was a bank, just embezzlement of funds. +-7Evro is a lot of money that I live on for a couple of days. Not to mention the moral damage at the checkout, the lost time, the destroyed day, the mood, it's all to the moral damage, and the stupid correspondence that led to nothing, I described to the staff that I was disabled, after being beaten by five devils "people" I have problems with memory and vision and more .. I find it difficult to answer the request for the codeword, it is very difficult to adapt, although all the documents are available and I (the user of the services), including Understanding from that side, was absent...The write-off remained with the bank, the request for a refund was ignored. Otherwise, it seems like all the banks were. Avoid it. in the photo : I threw 12 + euros in the account was about zero, after I made purchases, the next day, there was not enough money for the next purchase, I went into the application, it turned out to be about zero, 7 euros were gone...
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5
January 27, 2023
This is not a bank, but a misunderstanding. It is not possible to send a swift transfer online, although it is still in. In August 2022, they promised that everything would work by October 1, and who is still there. It is not possible to get through to the bank, technical work is constantly being carried out, there is no other way to contact them. Transfer via visa direct is often not possible, because "technical work is underway". The quality of services provided is at the level of the Stone Age. If, after using Russian banks, you decide to get a card in capital bank, you will be simply shocked.
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8
1
April 23, 2023
Everything seems to be fine, but recently the service has started to limp. And they treat us as if they don't need us, but us ) But still, of all the banks, the best. They would also lower the loan in uzum from 44 to 25 at least. I think 44% is too much.
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3
2
November 13, 2024
Services exl. There are a lot of people
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February 11
I opened the card and waited for 5 days, it's terrible.
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2
July 16, 2024
Ishchilar shu qadar sust, boshqa banklarda 10 minutda bitekkon ish yarm soatdan beri bitmayapti. Uyoq buyoq gaplar ishga sevb yondashmiydi
1
October 28, 2024
the most advanced bank in Uzbekistan
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June 1, 2024
Well done, but if Western Union were also automated, it would be super
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2
1
August 24, 2022
Of the advantages:
- They issued a Euro card to a non-resident without any problems.
Of the cons:
- The consultant was quite dismissive. He said that you can transfer funds from the Russian Federation to this card without any problems (this is not the case). He did not say that you still need to get a local one to this card in order to transfer funds through it.
- Huge queues coupled with unhurried service. I had to wait for my turn for more than 5 hours.
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5
1
November 10, 2023
Very fast and high-quality service, especially the administrator of Dildor, 10 stars are not enough for her
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3
2
November 9, 2022
The card was opened quickly, of course, this is a plus, but when the customer made a swift transfer to me via wise, the money simply did not reach, according to all reports from correspondent banks, the money reached the capital bank, but the bank simply appropriated it. Tech support assures that they do not have a transfer, but after looking at the transaction status in JPMogran, I see that the money went to them, in general, I really do not recommend it, the bank does not have any responsibility and conscience!
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5
1
November 22, 2022
Like many things in Tashkent related to the human factor, Kapitalbank was not spared either.
The story of the refund of funds mistakenly debited twice for a taxi ride lasted for more than a month, by the way, during this time I received 4 emails with clarifications and sending them to the taxi service - this is the maximum possible help!
Eventually, the bank informed me that they would be able to give me a printout of the completed payments with which I should go to the taxi.
First of all, a month and a half ago, I turned to a taxi, where they said that this jamb was on the part of the bank since it freezes funds before writing off, this issue should be resolved in the bank.
That is, this is a purely technical point on the bank's side. The bank's manager informed that the bank operates on the HUMO system and is not responsible for its operation.
That is, if Windows breaks down on your desktop PC, then know that you are going straight to Microsoft, and not to the sysadmin.
The Kapitalbank service, of course, killed me and the desire to illiterate delegate my task after a month and a half!
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4
October 18, 2024
Long queues, no parking.
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January 21, 2023
It is convenient that the bank has an electronic queue and a favorable exchange rate. The only drawback is that only one window for currency exchange is open during the day at a certain time, so a queue of 20-30 people is formed. When the second window opens, you don't wait long for your turn — 10-15 minutes.
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September 6, 2022
Very fast and comfortable. Everything is on an electronic queue. It is easy and convenient to get a $\€ card in one day. Attention! Make a sum card at once, you will not transfer Swift without it(((
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2
1
May 21, 2024
Excellent service, Munisa Fayziddinova is the best!
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3
1
March 9, 2023
Attentive and qualified staff, ready to help with all questions. I did not observe large queues.Employees work strictly according to the rules.
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4
August 10, 2023
One of the few branches where the queue lasts no more than 3 minutes. The card was issued in 15 minutes, just asked nicely, explaining the reason for the urgency. I give 5 stars for everything!
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1
December 26, 2022
Terrible service. I spent an hour and a half in the bank, trying, under the guidance of an employee, to take a queue to the operator using the bank's mobile application. It fell six times after filling in a bunch of fields, the employee said that the bad Internet connection was to blame and we should try to fill everything out again. In the end, it turned out that their mobile application had fallen and they had to come another day, because it was unknown when they would fix it. Bullying and wasted time
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1
May 17, 2023
Nice bank, good exchange rates, located in the center. Everything is clear and understandable, the queue is about coupons.
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1
April 24, 2024
There is a staff here who considers themselves the only ones, and there is no one at the reception.
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2
May 14, 2023
Pleasant office, polite staff, professional managers. Everything was explained correctly and all issues were resolved. I received bank cards and use them.
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December 7, 2023
Heroda is the best banking specialist I have ever met. Thank you so much for your help!
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2
November 22, 2024
Everything is fine well done
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April 3, 2024
As in other branches of Kapitalbank, everything is orderly, the staff is polite.
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December 17, 2023
The Stone Age. Everything is very incompetent. The card was opened, nothing was explained. They didn't even give me a contract. They said that - "not necessarily."
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2
August 15, 2024
It is better to register online through the bank's application. The queues are long
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1
November 14, 2022
The bank is average, but there is no serais as such in general. I ordered and issued the card at the bank. They said wait for a call from the courier, the courier called and set a date for the meeting. On the day of the meeting, there was silence, the courier did not call back, I had to call the bank, they gave me the phone number of the courier service. I called and made an appointment for a new meeting. I'm thinking of opening an account with another bank altogether. The courier service is generally incompetent and irresponsible, it seems that the customer service department does not control them, and they are not fined for such trifles. The service is zero.
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4
1
September 15, 2024
A good exchange rate of Russian rubles.
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November 14, 2024
The service is too slow
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May 19, 2024
The staff is very polite and quick to help
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3
1
October 14, 2024
High-quality service
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August 1, 2022
There are a lot of cars at the entrance, they can't leave. There are people in the bank, they issued cards from another country, they seemed to have done everything, but not without worries about the timing. Therefore, plan your time in advance. After handing over the documents, the employees themselves do not explain anything. The attendants explained what and how.
There are no booths, money is received at the cash register in full view of everyone and handed over, which is not entirely safe. Although this is the norm in their country, and probably it speaks about trust and security.
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4
May 8, 2023
I have been using the services of this bank since 2019 and do not regret it. The bank is always one step ahead. The staff is excellent, respectful and competent.
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3
December 17, 2023
Everything is clean and tidy.
The company's employees are all excellent
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3
1
August 18, 2023
An indispensable adequate Tagkent bank. Thanks to his staff. We solved all the issues professionally and quickly
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