I wanted to put 5*, but after an hour in room 209, I can only put 1. There is a household under the number. The hotel block where the laundry is done is IMPOSSIBLE in the room! There is a noise from the water, carrying basins with laundry, the rumble from huge washing machines, dryers and hoods. I applied to the reception 2 times, they answer: "okay, we'll decide now" and everything goes on!!!
We booked a room with two beds. They put me in a room with one bed, promised to move me, but they never did it. Wi-Fi didn't work well. After repeated complaints, it was adjusted. Otherwise: clean, the breakfasts are delicious, the staff is polite.
Hello there. For cleanliness and comfort, there is no doubt 5+ ... .. But the bar stunned me wildly. A bottle of Miller 0.33 3000 tenge. In the wildest perplexity. Was she carried on foot by a courier from Germany?
Nice hotel. The breakfast is decent. Staff 4 out of 5. Categorically refuse to go up to the room upon request. There are no drinks, come down yourself. But this is probably more of a quibble))
The hotel is conveniently located for our purposes-close to the US Embassy. A spacious room. Unfortunately, during the entire stay (3 nights), the room was never cleaned((
A great new hotel, all the furniture and finishes are new. The staff is pleasant and helpful, the breakfast is buffet style. The only negative is that Wi-Fi does not work very well in the rooms
Excellent, delicious breakfasts! A gorgeous bed! Very nice pile carpet! Warm bathroom floors!Thank you so much for your hospitality!
See original · Русский
Светлана Л
Level 21 Local Expert
January 14, 2023
Excellent mattresses, clean, Underfloor heating in the bathroom. But the location is not very convenient if with small children and in the cold it is far from the infrastructure. In summer, it is quite possible to take a walk. breakfast for 4. Near the American consulate - 5 minutes by taxi, 10-15 minutes on foot
I really like the hotel, clean, cozy, very friendly staff, all the furniture is new, beautiful, the breakfasts are delicious and the portions are good, the prices are reasonable, but I think this is at the beginning, I will visit this place more often
A new hotel, the decoration is still almost intact.
Friendly staff.
It was very hot in the room, although it was about zero outside. The breakfast is varied, but the cheesecakes clearly had a few days.
Parking on the street by the porch
We always met them halfway, helped both with the check-in of the peak guests and with the extension.
See original · Русский
Ага Aga
Level 3 Local Expert
October 3, 2022
The service is terrible , the feeling that you are in some kind of Egypt where you say you are not understood , but everyone says yes or well , the rooms are not cleaned even when you ask for towels 2 times a day , you need to call 3 times to bring towels to the room , and so the new hotel is not cluttered yet , but with such management will drown everything very quickly )