MTBank
121 review
January 31
Excellent level of service and fast processing of banking transactions. The bank's products are processed promptly and without unnecessary delays. Polite and competent staff. Support is available around the clock, all issues are being resolved. I recommend the bank
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July 12, 2024
It's a good department, I liked it. Special thanks to Victoria, who deals with loans, is a polite girl and very pleasant as a person. She explained everything under the loan agreement in a clear, understandable language and even, at my request, put a label on my phone to pay for the loan, although she is not obliged.
Special thanks to MTBank for quickly approving the loan and helping to buy an apartment.
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February 5
I had to make a salary card for my wife. After standing in line for a long time, we got to a specialist - Olga K.
From the very beginning, she communicated rudely. She did not behave professionally, except for a rude form of communication,
there was a certain disregard for the client, the appearance was so-so,
While working with a client, this specialist sat and licked his lips, which looks so-so from the client's side,
and was also distracted by correspondence on a mobile phone, as well as some notes on paper.
As a result of the communication, there was an extremely negative opinion about the quality of the employee's work.
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1
June 21, 2024
First of all, I would like to mention the work of specialists. We solved our issue quickly, clearly, and professionally. Well, in general, there is a queue, but it moves quickly, there are enough employees not to sit for hours. By the way, there is something to sit on.
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November 29, 2024
At 18.40 I went to the bank, I wanted to order a card. The department is open until 20.00. The electronic queue terminal is already turned off, there are a lot of people in the queue, only one window is working
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January 16
A good branch of MTBank, always fast, competent and courteous service.
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April 19, 2024
a review about MTBank in general. I needed to issue a halva card. I called the bank, spent 40 minutes on questions for registration. They told me to go to the department. A couple of days later I went to the bank, spent 35 minutes on the road. I took a leaf and waited another 40 minutes in the queue. After that, I sat down with a bank employee, who said within 3 minutes that we would not give you a card. The question is, why did I spend so much time to get rejected as well? I took an installment card from another bank, and I didn't have to go anywhere, of course you guys have the level :) The bank is still growing and growing.
There are no questions for employees at all, they are doing their job
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2
April 1, 2024
There was a moby application and it worked on the territory of the Republic of Belarus. It was worth going abroad (to Russia and less than a month had passed ), the application flew off ( although I did not go out , did not update, just woke up and needed to register again). But! On the territory of the Republic of Belarus only. So I have to fly 10 hours back to register in moby?! Also, the payment schedules for loans are not visible in the IB through the site, you have to sit and wait for an SMS, and if there is something wrong with the connection and SMS will not come in roaming, and what should I do? Can you not pay with this attitude?. Payments for both this month and the next are not visible . It is very inconvenient and there are simply no words! Also, a note on the belcard rate, was written off at the MT bank rate, and the operation was processed for an unknown reason. ( the calculation was in Russia ) I looked at all the courses -Mir, Belcard, there are no such overpriced courses, as a result, about 70 bel.rub were written off before. There are no complaints about the staff - everyone is literate and competent, especially on kamennaya gorka.
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1
August 28, 2024
Extremely disrespectful communication on the part of the specialist table #5 19:30 27.08.
Refusal to accept a passport photo to write an application for the return of a bill chewed by the terminal.
The words "I do not know what kind of card you have there", "why do I need your photo", the lack of help in writing a non-standard statement in relation to a bank client, which is logical, otherwise I would not have contacted you.
Please, the bank should carefully select staff who know the norms of communication.
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May 17
Convenient places to wait your turn. There is no equipment for making a new passport. They sent me to the center.
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January 11
The wait is too long, get ready to sit in line for more than an hour, there is 1 ticket office open on Saturday. I think the situation is similar on weekdays.
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April 20
I recently took a map, everything was explained, everything was shown, without pitfalls, I advise the department itself
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November 29, 2024
Quickly! Professionally! Polite staff! I recommend
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July 18, 2024
There are terminals for card or cash payments. In the evenings, there are queues that make you have to wait a long time, but it's everywhere. The specialists know their business and communicate politely. While waiting, there is an opportunity to sit on soft sofas and drink water.
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April 6
A great bank. I have Halva, Halva+, Cactus from MTBank. Everything is fine with me.
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December 10, 2024
They work very slowly.Specialists are sitting , there are no clients...Is there a queue? How is it? And this is very often the case in MTB banks..
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September 21, 2023
Convenient location of the branch, competent staff.
I would like to note the kindness and professionalism of the staff of the department Daria, Victoria and Vladislav. They always suggest the most favorable conditions.
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1
February 25, 2024
A convenient electronic queue, which allows specialists to do their work quickly and efficiently. Always clean and pleasant atmosphere.
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1
March 13
The way the service is done in this department should not be the case. As of 10.50 am, there is no administrator in place, the department is stuffy, people are waiting in line for specialists for more than an hour! What kind of attitude to customers???!!! Yes, of course, the administration's response will be, as always! Get the department working better, rather than responding with vague texts.
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May 14
It took 45 minutes in the queue to apply for a promotion card for one person out of 12 waiting.
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July 5, 2023
The bank is excellent. The branch is convenient, the level of service is at a high level. It's nice to be there, it's nice to use the bank's services. Attentive, courteous staff. The order in the queues. The wait is not long .
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June 29, 2024
If your ATM is not working, then maybe you should turn it off or display a notification about it on the ATM screen?
Well, there was no consultant at the bank branch on site who could clarify the situation with the ATM.
10 out of 10
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1
March 12
The department is normal , spacious , and I haven 't seen any big queues
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May 15, 2024
So I went to the bank. I think I'll withdraw money from the cash register, otherwise the ATM is not working. I took a ticket with the number f610 and I'm waiting. 612 and even 630 have already passed...
I ask the specialist at the reception, but he can't help in any way. He says, "Take the ticket again." Well, thanks, another 30 minutes are lost...
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September 22, 2023
As always, the service is at the highest level, all issues were resolved quickly, the specialists are very competent and pleasant. Many thanks to specialist Vladislav!
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July 24, 2023
That I left a review 2-3 years ago.
So time goes by, the bank has been repaired, now it looks nothing like that, that's it.
I would put minus 2 stars, but this is not the way to do it.,
Instead of repairs, more staff would be hired, conditions would be improved for them (if there is a problem with the fact that no one wants to work)- this is not normal. I don't even want to deal with those (organizations) who deal with you. Extremely terrible.
I cannot imagine what is happening inside the bank if there is such a constant, unchanging constancy outside.
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April 1
Complete nonsense, I came to pick up the card at 18:20, waited in a queue of 20 people for an hour and a half. Out of ten tables, only two are working, and those are not very fast. Initially, I wanted to ask about other products, but decided not to detain those who stand after me.
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September 24, 2024
There was once a good bank. But all the good things have ended with the bank. Everything would be fine if it weren't for the eternal queues to specialists.
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1
February 14
The service and staff leave much to be desired....
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March 9, 2024
A good bank, spacious, always clean, good staff, there are machines for accepting money!
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January 11
15:15 one ticket office is open, there is a queue of more than 30 people.
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October 4, 2024
Maybe this is the norm in all banks, but for the sake of a card, I have neither the desire nor the time to stand in line for more than an hour
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September 22, 2023
The convenient location of the bank branch is always cleaned and clean, the bank staff is responsive and friendly.
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July 18, 2024
The department is not bad
But pencils for children can be updated, and not 2 cm stubs, it would be better to remove them altogether🤣🤣🤣
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September 20, 2023
The best branch of Mtbank, competent specialists, everything is always fast and high quality!!!
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1
April 7
30 minutes in line and one working checkout!
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June 6, 2023
I did the certificate for 3 days. Only the final manager finally arranged everything quickly, she would have given 2 stars. There are a lot of people, it's stuffy, the staff are young, poorly competent, and there are few of them. There are always queues. I will apply only as a last resort. I don't want to go in there yet.
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August 9, 2023
As for me, this is the best bank. And the application is a class. The courses are profitable, even if not the lowest, but almost. Availability is always in abundance.
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March 2, 2024
The staff is competent and polite, the location is convenient
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September 20, 2023
Modern department.
Available loans.
Good staff.
The coolest bank.
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January 31, 2022
I have been using this bank for about half a year. There are always queues at the department, the staff are not very friendly, and it seemed to me that one of them was drunk. The bank's application is terrible, it doesn't work correctly, it always throws me out of my office and I have to log out on the site. The bank's work schedule is terrible, weekends are off and they work until 7-8 pm. I would like to put the bill collectors on the street, not in the branch, because you come to the bank to replenish the card, and it is closed. Make a 24/7 ATM for depositing and disbursing funds. The bank has excellent card conditions and a large selection, but when ordering a card, it was made for a very long time (about a month). If the conditions of the cards, etc., are important to you, then this bank is for you
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July 13, 2022
They could not solve my request for the issue of a Mastercard, referring to the fact that there is no plastic, to the answer that I can wait a couple of weeks, the employee went to consult and came, answered me that I can only issue packages for 300 or 150 rubles of visa cards.
I am not a resident. There was an impression that either the employee was not competent or there was a desire to make money on non-competitors. But the trick is that after 2 hours in another branch, they made a card in 20 minutes
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April 11
A good bank.
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September 20, 2023
I applied for payments twice, and there were problems twice. The employees are not as competent as possible and are very slow
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1
May 24, 2024
There are a lot fewer people than there were before and this is a big plus
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December 20, 2023
An ideal place (convenient location)
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November 27, 2023
Fast service...adequate staff!!!
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June 28, 2023
The bank is good, but the queues are terrible, we stood for an hour to get a 5-minute consultation (
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1
August 23, 2022
I have flown in more than once to issue cards to my colleagues. Thank you very much to the employees of this department, they helped out and helped a lot.
Hugged
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September 20, 2023
Top-level service
Thank you for being there
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