Newton.by
225 reviews
July 26
I bought a Xiaomi Redmi Surface Display G34WQ monitor, the monitor turned out to have 4 broken pixels, turned to the store, they refused to replace it with the same one, they say it is not a warranty case
I do not recommend this store
They do not meet the buyer halfway
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1
March 27
We ordered an Honor choice Kids Watch (pink) from this store on 03/22/24 as a gift to our 5-year-old daughter. On 25.03, the watch was presented on his birthday, and as it turned out, the watch was defective. They do not see the network after installing the SIM card, they do not determine geolocation. They immediately called the seller with a request to replace the watch with the same one or refund the money. As a result, the template answer is "take it to the service center for diagnostics." As it turned out, in order to identify a watch defect, they need up to 14 days, horror!
As a result: My daughter is in tears, her birthday is ruined. I will never order anything in this store again and I will dissuade others.
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1
March 29
I bought headphones for myself and for speed, I chose a pick-up location. From the point of view of practicality, there are no complaints, everything is great, I came, called the order number, the guys gave you your order.
I was there in the evening - I didn't see any queues. There was 1 person in front of me. It took 3 minutes to do everything about everything.
Well done, good job!
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May 19
The item itself is probably normal. But the store is bad ((( the delivery of the order was delayed for a day and everything in order to meet halfway and bring the order to the first (i.e. at 19:00) was scored and only the courier brought it at 20 something (there are no questions to the courier, he entered the situation and delivered the order as quickly as possible). And the store... He was lying on the phone... But in fact I did nothing... I don't recommend it(
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2
January 4
A store for those who do not value themselves, their time and nerves. I ordered a chair as a birthday gift on 12/29/2023, they said it would be delivered on 01/3/2024, agreed, 2 hours before delivery, the manager calls and says that the chair will not be delivered, because the supplier does not have it. After long conversations, they say that we will pick up a similar one with the same characters and provide a discount, I agree, realizing that they will not be able to pick up anything in this price segment. It takes more than an hour, there are no options. I call myself, they say that they did not have time to throw it off, after another half hour they threw off the options 2 times more expensive in price, and with completely different parameters. After that, the manager calls and tells you how much time you need to make a decision, we agree that they will call you back in 10 minutes. As a result, no one calls. The mood is spoiled, and then the birthday. They call the next day at 15 o'clock, a day has passed since the call that the chair will not be delivered. It took the store 24 hours to resolve an issue that they couldn't even solve. I ordered the right chair from another store, it was delivered the same evening.
I don't know where this store gets so many good reviews, probably the employees themselves write. I was looking for another monitor in their store, but after such an attitude there was no desire left, I will bypass it
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6
August 30
Thank you for the fast and high-quality delivery, the staff is very friendly and friendly.
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1
May 25
A terrible marriage!it gives off a yellow light
Review of LG 24MP400-B
I bought it, everything seems to work, but I plugged it in and saw that it just looks very much in the eyes in yellow...even after the blue and green colors have been set up, more or less everything is equally yellow, it is clearly visible when you even open the monitor menu!I do not know the marriage of the matrix or what it is..
Advantages: 75 hz
Disadvantages: The yellow light of the monitor....
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1
January 16
I purchased a Gorenje W1HE72SFS washing machine in this store on 12/18/2023. Alyona's "sales specialist" understands absolutely nothing about the product she sells. The Slovenian assembly of the washing machine was promised, China arrived. A week after 6 washes, the machine began to squeal when pressed, the further it went, the louder it got. Then she started to squeal and at low speeds when washing. I dropped the video with the sound to Nevton and the service center recommended by him. They answered - yes, there is a problem, the sound is not good. (As a mechanic by profession, I can say that this is the sound of a tired bearing without lubrication. Chinese machinery is assembled on Chinese bearings with corresponding consequences) An employee of the Technoadria-Service LLC service center arrived, listened to her for 5 minutes, said he hadn't heard anything and left. After 5 minutes of washing, the car howled like a Yu-87 dive bomber. I call the "serviceman" -- "oh, I'm already far away. Keep watching." The howling increased every day, and I wrote a claim for termination of the contract of sale due to marriage. In response, I was advised... contact the service center). I explained once again that by law I have the right to terminate the transaction. The store sent couriers to deliver the car... to the Technoadria-service service center. The couriers refused to fix the tank with shipping bolts and use the original foam packaging for transportation, although I persistently suggested doing so. I spent more than the car in an unknown place, after which I was sent a dubious document from Technoadria-service stating that "the claimed defect was not detected." It is possible that the forecastle assembly was replaced on this Chinese miracle and they will try to put it back to me. In the act, Technoadria-service indicated that there were "traces of exploitation" on the washing machine. That is, 2 weeks of use, 10 washes - and traces of exploitation?!
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3
June 24
A great store with nice prices and prompt delivery. The quality of the service is beyond praise. Special thanks to the staff of the pick-up point at Independence for the fast service)
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October 14
A great store, with great staff! They will help, tell, consult, it's not the first time I order equipment to the apartment through them.
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1
November 11
I ordered a keyboard. The order was quickly agreed upon. The text message arrived on time. When I picked up the order, we checked everything thoroughly. I am satisfied with the service.
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September 17
I am happy with the store! High-quality service, friendly staff, fast delivery☺️
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1
October 21
The chair was sold with a defect. Upon request, the refund, replacement and warranty service were refused. This is the first time I've seen such a mess. It looks like a robbery in broad daylight.
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June 19
I ordered a fan from xiaomi
Polite attitude , pleasant communication , good store , I advise everyone)
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November 20, 2023
They sent the goods under the guise of another, brazenly lying on the box, writing off the amount twice as expensive as the cost of this product, as well as ignoring subsequent messages and calls to technical support, referring to the quote "Expect. We will check the information."
I ordered Logitech G Pro X Wireless headphones, a box came from the usual G Pro X with a sticker where it was written "Logitech G Pro X Wireless". The warranty card indicated the usual Logitech G Pro X, and the amount in the receipt was 616p, which is the price of the Logitech G Pro X Wireless.
For those who think they just mixed up the boxes. As then the warranty card states "Logitech G Pro X" and the receipt is written off for "Logitech G Pro X Wireless", if they knew that I ordered Wireless, then "Wireless" should have been present in the warranty card. And it is not present so that if a person still does not notice that the product is not the same, and the product breaks, then it could be serviced without problems under warranty, without any problems with the law, because after the warranty, no refund will be possible. Conclusion: they wanted to cheat out of the blue by forging a warranty card, sticking a sticker from "Logitech G Pro X Wireless" on a box from Logitech G Pro X, and writing off the amount of 616p for Logitech G Pro X Wireless.
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3
1
August 21
Carefully check the product when buying. Employees treat this poorly, they release defective goods. Despite the fact that they checked the product and said that everything is ok
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1
October 15
Excellent pick-up point: prompt delivery, polite and qualified staff
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1
December 28, 2023
An order for the monitor was placed in this store, the order was placed on Sunday. They called back on Monday and said that the delivery would be on Tuesday from 19 to 23 hours. At this stage, everything seems to be fine. But on Tuesday, the manager called back and asked what time it would be convenient to take the goods on Wednesday. Questions immediately arose, because the delivery had already been agreed for Tuesday. When calling, it also turned out that when completing the product, the manager confused the model of the ordered product. They promised to call back on Wednesday and let us know what happened to the order. After half a day had passed, they didn't get a call in the end. They wrote to the TP with a request to cancel the order. After that, of course, we got in touch, but again there was no specifics on either the product or the delivery. I am very disappointed with such a first and last experience.
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1
March 21
I ordered a MacBook. I was satisfied with the service and of course the price. The only store where it was available on the day of the order. It was delivered the same day. The prices are the lowest among other stores. There are no questions about the laptop, everything works fine.
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February 19
I recently discovered this online store and was satisfied. Starting from the prices of goods and the advice of employees when placing an order, and ending with the work of the pick-up point and the quality of goods. Prompt delivery, excellent location, high level of service. Everything is working fine, there are no problems)
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March 12
I bought a Kingston 128 GB flash drive. The flash drive turned out to be defective, the declared memory does not match the declared one (the real memory is 28 GB), I left it 2 times for checking at the point of delivery of the store's goods. They were sent to the service center for verification. I got the answer twice that everything was fine with the flash drive. Then I read the reviews about the store, it turns out that I'm not the one who is, there are a lot of negative reviews. I strongly advise against the store.
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1
October 3, 2023
A good store. I ordered a robot vacuum cleaner in the morning, took it in the evening. Not the first time I buy, always promptly. The prices are excellent. Sellers will always consult, pick up the right product. I will continue shopping further.
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4
August 28
An excellent online store. They communicate as politely as possible. They tell you about the product and do not refuse anything. I will come here more than once!
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1
May 15
I do not recommend contacting this store if time and nerves are expensive. The product is available on the site, and when it comes to buying goods, they begin to feed breakfast that the suppliers do not have this product. If you DO NOT HAVE IT AVAILABLE, then update the information on the site and do not waste my and your time.
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1
September 24
Everything is fast, clear and to the point. The prices are adequate and the delivery is fast, I advise everyone
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1
June 30
Parking on a weekday is as lucky as you are. Otherwise, the prices and service are excellent
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March 26
03/13/2024 I once again appealed to the store managers with a request for advice on the eve of the purchase of the Kenwood Prospero+ KHC29.W0SI kitchen machine. Experts focused my attention on certain aspects of its functioning, displaying its pros and cons. Since there were much more pros than cons, the companion is currently not happy with its functionality. Many thanks to the store's specialists 👍🤝🔥
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October 23, 2023
do not buy in this store, the attitude towards the buyer is terrible. I was presented with Airpods 3 purchased in this store (as indicated in the receipt, with Magsafe support), in fact, when 8 months after the purchase I was presented with a Magsafe charging station - it turned out that the store sold me headphones without wireless charging support (on the official Apple website, my headphones serial number is indicated WITHOUT this function). after contacting the store, we were successfully sent with our problem) support said if we did not check the product upon receipt for this function, then these are our problems, not the store's problems. and it's all the same that the store sent a completely different model of headphones and the warranty period has not yet come out)) We will never buy anything in this store again, and I advise everyone not to get involved.
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5
October 15
Convenient location, courteous staff, very pleasant prices!
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September 27, 2023
THEY SELL USED GOODS UNDER THE GUISE OF A NEW ONE AND REFUSE TO GUARANTEE!!!
I bought AirPods headphones as a gift. On my birthday, I opened the box and wanted to connect it, but one earphone did NOT connect. The next day I took the headphones to the NEWTON seller.BY under warranty. After 2 weeks, the seller called me and said that my headphones were NOT SUBJECT to WARRANTY REPAIR, since they had traces of third-party autopsy, i.e. the headphones HAD ALREADY BEEN REPAIRED EARLIER, in addition, it was stated in the conclusion that there were MULTIPLE SCRATCHES on the case.
I repeat, the headphones were NOT USED, but only opened for connection and immediately after unsuccessful attempts put them back in the box.
In the technical department NEWTON.by (the phone number is listed in the warranty department that they give you) the girl answered very unpleasantly that the headphones were new and I brought them already such (i.e. repaired), so take your product and there is no other choice.
I came across a certain department head who didn't tell me his name. At least he listened and tried to understand the situation, thanks to him they agreed to replace me with new headphones.
My husband and I came to replace it. The box was in its original packaging and under the film. I was immediately confused that the IMPORTER WAS NOT INDICATED on the label, which is already a VIOLATION of the LAW. Then we opened the box and saw that the HEADPHONES were NOT NEW, they HAD DUST AND SCRATCHES on them. I had several headphones that were purchased in the USA and I know what new factory headphones should look like. Therefore, naturally, I REFUSED such a replacement, demanding money. The money was not returned to us, they said we need to coordinate with the management.
The next day, the same head of the department called me and said that he was aware that I DID NOT LIKE the new headphones. That is, he did not admit that the refusal was from the fact that the headphones were used, but presented it in a very interesting way that we simply did not like them with my husband. And how can you like used headphones with scratches, sold as new and at the price of new ones. It was heard that the seller's representative was not surprised by this situation, although I had been told several times before that an internal investigation was being conducted. But after this phone conversation, I realized that they know what they are selling.
I was offered another pair of headphones from another supplier, I refused and insisted on a refund. The money was returned to me. But they returned it only thanks to my perseverance and a lot of time and energy was spent on it. Moreover, the spoiled birthday of the sister who bought headphones as a gift and a spoiled mood. As well as 4 trips to the pick-up point for all these manipulations on delivery, return, etc.
DON'T MESS WITH NEWTON.by . SELL USED GOODS UNDER THE GUISE OF A NEW ONE!!!! AND THEY REFUSE TO GUARANTEE IT!!!
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7
November 21
We ordered the product, it came whole, opened it when it was issued and helped to check it. Responsive staff, 5/5 points.
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August 30
The best point, rarely queues, is served quickly, so far there have been no complaints for several visits.
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August 16
I ordered a refrigerator from the Newton online store, they brought it on time, but they unpacked it, threw it on the sand and left. The service is just super
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February 2
Fast, efficient and reliable. Convenient accessibility, actually a couple of minutes walk from the metro. But the main thing, of course, is respect for the client.
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August 28
Great phone consultation. Despite the fact that I didn't know what exactly I needed. It was very pleasant to talk)
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1
September 25, 2023
I made an order for the MSI GeForce RTX 4060 Ti Gaming X 8G video card on Saturday, they wrote that the item is in stock and will be delivered safely next Monday. Monday comes, they write that the order IS OUT OF STOCK, SINCE IT WAS TAKEN BY THE PERSON WHO PLACED THE ORDER EARLIER. So it works the way the market does? If he took it, does it mean not for the others? And most importantly, it happened exactly at the moment when the price of the video card rose by 150 BYN. As a result, they offer solutions: a discount on another video card, but such a discount that it costs the same in other stores without a discount. Or they offered a different version of the video card, namely 4060 without TI, which is just ridiculous. If you want to order something on the site, then order ONLY THROUGH THE SITE ITSELF. Do not contact any operators. When placing an order through an operator, as I did, in such a situation, you will not prove anything, since they do not send any receipt or notification of the order, therefore you will not show them anything, since there is 0 evidence. When you place an order through the website, you will have at least a proof of ordering.
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6
November 7
The lowest prices in the online store.The order is delivered the next day.They make discounts.Quickly.High quality.
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September 14
Everything is clear, as always. I ordered it on the online store, and locked it from the point a day later. Thanks!
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August 26
A clueless administrator. He can neither find the order nor tell the amount for the order. Why is he sitting there if he is not fulfilling his duties?
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October 19, 2023
Complete deception with a guarantee!
We bought a robot vacuum cleaner in this online store. The vacuum cleaner broke down, the warranty period (2 years) is still valid, but the fulfillment of warranty obligations is denied due to the reorganization of the legal entity, although the warranty card on the seal does not indicate a specific legal entity, namely the NewTon store! The service center has stopped cooperating with them and can "try to help" (and not carry out warranty repairs!), but without any guarantees and within 2-3 months. There are many similar reviews on the Internet. Do not contact this store, and we will solve the issue further.
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5
November 19, 2023
Great online store. I have bought household appliances here more than once. Competent managers, fast delivery, polite couriers, and most importantly-low prices
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2
November 14
I took the video card, there are not many people, the guys are smart. Well, actually, the prices are normal, I approve
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December 14, 2023
They are promptly checked and issued. Parking is usually clogged)), but it is quite possible to get in quickly and park for a short time. The staff is polite.
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July 31, 2023
Сделали заказ на лампу Xiaomi для монитора, в подарок сыну. Забрали с пункта выдачи уже вечером. Качество просто супер. Самое главное, что сын очень доволен.
Уже не первый раз, заказываем в этом интернет - магазине. Очень хорошее обслуживание.
Всем советую этот магазин
1
6
March 28
Terrible service center. I bought a power supply in a PC, when it was turned on, it died and took the motherboard and processor with it. I spent a month in the service center, and as a result, I was informed that "the defect was not detected." I don't recommend it.
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September 12, 2023
Возникла проблема с гарантийными обязательствами магазина Newton, который отказывается выполнять гарантийные обязательства ввиду смены (слияния) юрлица в 2022 году, однако название магазина, логотипы, телефоны остались прежние. ООО «Сейл Холл», УНП 693281901 продолжает использовать наименование, брендиг и сайт: ООО Новый Тон УНП 692173065, однако правоприемником последней, является ООО "ФенОптГен" УНП 193627554, которая также отказывается от любых гарантийных обязательств. Прошу обратить на это внимание, случай не единичный, в сети много подобных отзывов.
Как итог, авторизованные сервисные центры гарантию не предоставляют, т.к. товар (монитор) проданный Newton, не ввезен официально для продажи в Беларуси, сам магазин Newton говорит мы вам ничего не продавали, и мы уже не мы, и соответственно, гарантийные обязательства никто выполнять не желает.
4
April 21
Everything is fine! I ordered a washing machine. we called , discussed , and delivered at the agreed time. Within MKAD 2, delivery is free!
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1
October 27, 2023
We picked up the goods at the pick-up point in the S.Union Business Center on 10/27/2023.
The employee of the pick-up point has incredible patience. He is friendly and attentive to each client. While we were standing in line, we burned ourselves from customers, but he calmly and kindly reacted to every stupid question.
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1
August 23
The order was not delivered, they called all week saying they would bring it, they did not bring it, they only fed it with breakfast.
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1
October 30
They were served quickly and without problems. There is nothing special inside, just the delivery and acceptance of the goods.
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