Renault
311 reviews
October 19, 2023
A huge, modern center. Most recently, a new Dongfeng brand was opened. Now they sell modern and affordable Aeolus cars here.
See original · Русский
2
October 11, 2023
Boorish approach of the staff.
I changed the air supply adjustment cable. The cable was replaced, and the panel illumination was broken. I called the renault service on Kamenogorsk, the master was rude, said that this was my problem "Come and repair for money."
Thank you more! I will not come to you anymore, they have repulsed all the desire! and I don't advise anyone!
See original · Русский
4
July 21, 2023
The quality of the work is beyond doubt, but the quality of spare parts is getting cheaper and cheaper.Although it's probably not their fault, but the situation in the world.The managers are friendly, they answer all questions.Moderate ones are valuable .The usual MAINTENANCE (oil, filter) is about 2 hours.The sink is expensive 14p (not very high quality)
See original · Русский
1
1
July 3, 2023
Good afternoon, thank you very much for your help, the impression is the most positive, I would like to extend the warranty service.Your specialists are doing a great job, thank you very much, good luck to you.
See original · Русский
2
January 7
They don't sell Renos there, but the place is great.
See original · Русский
1
September 10, 2022
I bought myself a Renault Kadjar and decided to be serviced by an official dealer. I understood that maybe it would be more expensive than in other HUNDRED, but it would be easier for me to be so banal. After all, this is an official Renault dealer. No matter who, they should definitely understand everything better than anyone else. If everything is beautiful, I'm ready to overpay!
I signed up for a complete diagnosis of everything + troubleshooting.
I arrived, gave the car back and watched the process. There is a great balcony on the second floor for this. Most of the SRT is being viewed.
The staff is friendly. All questions are answered clearly and to the point.
I gave the car away at 4 pm and hoped to pick it up before 8, but alas. It took the guys too much time to replace consumables + complete diagnostics. As a result, there was not enough time to fix the problems. It doesn't matter. I made an agreement with the manager Alexander and left the car for another day. I think they have plenty of time now, they'll definitely make it in time.
The next day, around lunch, the manager calls me, but not the one who took my car and with whom I discussed everything, but another one. He says that the car can be picked up. Just in case, I asked if they had fixed everything. It turned out that almost everything that I had agreed with the manager yesterday had not been done. To the question "why?" the manager couldn't answer anything clearly and I had to re-outline the whole situation. Tell me what kind of malfunctions were found in the car yesterday and what needs to be fixed. It's important to me that the car is brought to mind, so I was ready to spend my time on this conversation, but it's very unprofessional. It's up to the manager to tell and explain everything to me, not the other way around.
They continued to work on the car. They called me back several times and clarified the details.
As a result, almost everything was done. They didn't have any details available, so they agreed that I would buy them myself and come next time.
Total:
1. There is no connection between managers;
2. Very slow service speed;
3. The price is too high, considering the two previous disadvantages.
See original
4
2
October 19, 2023
First, we sent out an advertisement about big discounts: call, clarify. Called. Better, they say, come. Arrived. Upon arrival, the master looked with one eye, almost waved it away. I didn't remember about the discounts. My impressions were not very good.
See original · Русский
4
November 4, 2023
Megan 4 - complete maintenance for cars with mileage, quickly, efficiently, indicating all prices in advance.
Thanks to Maxim and the masters.
See original · Русский
2
December 4, 2023
I liked. A spacious and bright room. We even found an error that we couldn't read elsewhere. Reasonable prices.
See original · Русский
2
April 21
Everything is being repaired with high quality!
See original · Русский
June 13, 2023
Thanks guys! Great fellows! Everything is done efficiently and conscientiously! The office is clean, cozy and informative!!!
See original · Русский
1
2
June 26, 2024
Very expensive service, no spare parts, it is long and expensive to order, the attitude towards customers is mediocre, I do not recommend it
See original · Русский
4
November 1, 2023
Great center. Managers work clearly, openly and accessible. At prices, of course, higher than in garages, but I hope for a guarantee of work.
See original · Русский
1
3
November 3, 2022
10/25/22 I went to the salon, the trunk did not open or close with the key, they did it for me in 1.5 hours. The trunk lid lock drive rod was reinstalled. I left happy, but already on 10/29/2022 the same problem with the trunk was repeated. On 11/01/2022, I applied again to the salon and was accepted without an appointment. I waited for more than 3 hours. As a result, the trunk was made, BUT THE PLASTIC LINING OF THE TRUNK WAS BROKEN. WHEN ACCEPTING THE CAR, THE MASTER SAID THAT IT WAS SO. I was extremely dissatisfied and upset that my clients could be treated this way. 02.11.2022 I went to figure it out, looked at the cameras there is nothing really visible and the main service said that this happens in these cars. Nonsense. Before that, I used the same car and everything was fine. Therefore, before giving away your car, take pictures for your own safety. It's a shame to the point of tears that this can be the case
See original
2
1
June 4, 2023
I have two Renault cars. One is 8 years old, the other is 2 years old and it is under warranty.
I always go to the official service station. I feel safer this way. I know that they will do not only what you ask, but also look at everything in a complex.
I am very pleased.
I make the payment using a shopping card. Comfortable.
Thanks Renault
See original · Русский
2
October 7, 2022
We purchased the Arcana almost 2 years ago. 07.10.2022 (today) at around 18.30 an error appeared on the control panel and the car did not move. Since this situation happened literally a few dozen meters from the salon, I turned there. I would like to note the responsiveness and attention of the staff. The two young men not only consulted on the order of further actions, but also went outside and examined the car. As a result of their manipulations, the car drove off. I would like to express my gratitude for the help, tact, responsiveness and professionalism. I ask you to financially mark these specialists.
See original
2
January 29
Renault, it's gone.Apart from China and Lada, there is nothing.
See original · Русский
March 29, 2023
The work was done efficiently (I changed the oil, air filters, suspension silentblocks). The attitude towards the client is good. They were accepted on time. The work was done by the whole team.
The staff is attentive. I asked to call a taxi - the girl was not too lazy, she called it herself.
See original · Русский
1
4
June 17, 2023
A good dealer, all standards are met, even after the brand leaves. The prices for oil change are pleasing, the rest of the services are generally acceptable.
See original · Русский
2
March 27, 2024
Great staff. The service is at the highest level. Thanks!
See original · Русский
2
October 10, 2023
If you save your time and nerves, never contact them. They are sitting on a salary and will never jump over the internal bureaucracy in their lives, they do not need it.
See original · Русский
4
July 18, 2023
I didn't give the car away in any way, I didn't hear a word for 9 days, the manager didn't even write that he took it away, like everyone else, I think the services, but just change the wing and the windshield, so the damage is pulled by the norm, they spin the casco for loot
See original · Русский
2
March 23, 2024
the most terrible of the former Reno centers. although the staff has changed there in 5 years, there is no anti-friendly atmosphere.
See original · Русский
3
1
September 2, 2022
I am extremely disappointed with this attitude towards the client, the warranty obligations are fulfilled with a big dispute and after writing claims, each manager in the body department gives different information about one car, just in standard phrases, yesterday I could not get through all day, and this is a drop in the bucket from what is written here, in general, I do not advise this dealer and Renault cars of Russian assembly due to the quality of the body elements, the customer is important only until he has bought a car! I completely agree with the negative reviews of other customers!
See original
5
1
September 23, 2021
A good car dealership, spacious. Polite staff, comfortable seating area, children have a corner. I came for THAT - they did it quickly and efficiently (I checked everything). I wish you further development, go to a meeting with each client and then you will have more of them!
See original
3
September 19, 2022
Good day.I bought a Renault Arcana, got into a minor accident, not big scratches on the right side of the front bumper, CASCO
painting, chose an official representative on Kamenogorsk 11.The car is needed every day, they said the deadline is 2 weeks.Okay, I'm exhausted.What was my surprise when I found out that the car was driven to the paint shop only at the end of the second week, it turns out she was just standing there and waiting for her!Today, according to the documents, the car was issued, without waiting for a call, I called myself for body repair, they politely replied that it was being painted and would be ready only two more days later!I am shocked by such service.If you have a lot of cars accumulated by dear service workers, then do not take them away for a simple one, but honestly say it's a queue.Of course, I won't say anything bad about the salon and the acceptance of the car, everyone is polite and friendly, but the work of the masters is a nightmare!Don't set foot here anymore!I'll wait for the result of the coloring.
See original
1
March 23, 2024
It took place in the service center on 4 days. Everything was done quickly and efficiently.There are no comments on the work.
See original · Русский
1
June 1, 2022
Incredible inattention to customers and carelessness of the staff, starting from acceptance and ending with the head of the body repair department of Lozange LLC at Kamennogorskaya 11.
From January 19, 2022 to the present day on 06/01/2022, my Renault Arcana car has not been repaired.
Well, OK, I got into the situation due to difficulties with the supply of spare parts and accepted a template response to a claim for delay from the head of the body section. I took the car and continued waiting.
Finally, on May 9, I received a message from the master of the receptionist Dmitry about the arrival of the missing spare part, and on the same day I wrote to him in response to a request to sign me up for the transfer of the car on the nearest date. The answer has not come yet.
Okay, I signed up for May 20th. I handed over the car for repair, they said about two to three weeks and it will be ready. On May 30, 2022, I made a control call to the Body Repair Department, and .... - Oh, a miracle! I am informed that the status of the car is "Awaiting the arrival of spare parts." I ask you to inform the master to check if there is an error in this, and to call back today to let him know how things really are. Without waiting for a callback, I call the call center operator back in an hour, and I insist that you additionally inform the master that I am waiting for feedback. There was no reaction on May 30, 31, or June 1.
On June 1, today I dialed the body section myself in the morning, Master Maxim took the call, and said that my receptionist Dmitry was on shift, I asked him to inform Dmitry so that he would call me back. But no, there are some difficulties again. I wrote to Dmitry in a working Viber, the message came, but he does not read it.
Wow!
Aerobatics!
See original
5
July 21, 2022
Terrible attitude to the client, we signed up for an oil change in the variator in 5 days, when recording we indicated that we were from another city and that there would be no delays. As a result, we waited 35 minutes for the car to be delivered. The car was handed over, they said it would be ready in 4 hours. After 4 hours we arrived, the manager flew in the clouds and said to wait, after 10 minutes he came up and said that there was no pallet gasket and therefore we had to wait another 3 hours. We are waiting well for a taxi ride around Minsk. Initially, the price of replaced oil with spare parts and work was 950₽, then it became 1085₽. I called the Renault hotline where they apologized and gave my phone number to the manager, who called and asked what happened?Horns and hooves draw conclusions. And they also turned off my video recorder. Now I have doubts, but did they do anything at all?
See original
7
June 1, 2023
I regularly come here with my car. There are almost no complaints. That's just the last time, instead of the promised one and a half hours, I had to wait two and a half. It seems to be a trifle, but the sediment remains.
See original · Русский
1
2
July 7, 2023
High quality and relatively inexpensive. I was 100% satisfied. I will service my Renault only here
See original · Русский
1
3
February 7, 2024
They are not professionals, they deceive, they say one thing to their eyes, another behind their backs. They are trying to breed and sell in all ways.
See original · Русский
2
1
September 6, 2022
Everything is fine. The maintenance process can be observed through the glass in the waiting area. There is also a children's play area. There is a USB charging, an outlet, and you can also buy coffee + cake.
See original
1
October 26, 2022
I was repairing a car. We did everything quickly and seemed to be doing well. Always in touch. Among the disadvantages: you need to buy spare parts yourself due to lack of supplies, due to the situation in the country and not only..
See original
2
4
February 28, 2023
The salon is good, there is a place to spend time comfortably if necessary. It's just a pity that it's empty, no people, no new cars. Especially at Nissan. Even the free coffee machine is gone.
See original · Русский
2
June 6, 2024
The quality of work is excellent.Renault car, 3 years of operation, we do it here.
See original · Русский
2
June 18, 2022
Low qualification of the service masters. The air conditioner compressor was replaced, and after 20 km the drive belt, on which this compressor sits, was stratified. I had to return the car to service on a tow truck. When asked how it happened, the belt was allegedly defective and the repair technician simply did not notice the defect, although everything was in order before the repair. In my opinion, when replacing the compressor, the master simply damaged the belt or put the compressor crookedly and the belt began to slide and deform when moving. Also, when the car was ready after the 2nd repair, no one called back until he dialed.
See original
4
May 3, 2022
If you work by bank transfer, then you can pick up the car only the next day, since the accounting department is sooooo slow in processing payments. After carrying out that, due to the fact that the cost of the work increased (not significantly 3 rubles, it seems), I could not pick up the car, even though the payment was already there. As a result, 5 hours of waiting due to 3 rubles (the car is used as an emergency technical one, for arriving at operational requests, for failure of automatic security systems). At the same time, a copy of the payment was in hand + a letter of guarantee that in case of debt, the company would repay the debt in the shortest possible time, but the organization simply paralyzed the activities of the emergency brigade.
See original
2
April 17, 2022
It is very nice to bring the car to the service. The staff is attentive and polite. The waiting room is on the second floor with a nice cafe, from the hall you can see at what stage of operation your car is.
See original
3
June 9, 2022
It was last serviced here in May 2021. In October 2021, when changing wheels, it was found that the wheel bolts were tightened, probably with a pipe, because on 6 of the 8 front bolts, the thread was pulled out, which indicates excessive tightening force. I understand that the torque wrench is not familiar to these would-be locksmiths. As a result, hubs, bearings and wheel bolts are replaced.
I don't know where they study there, but they can't even put a cabin filter properly (see photo). This is how I got it during maintenance in May of this year. I don't set foot there anymore, and I don't advise others.
See original
5
September 18, 2021
It's nice to come in. There are few people, a lot of sellers, anyone will help.
I take back my positive feedback. No stars. It couldn't be worse on 09/19/2021. Gasoline is flowing from the fuel hose under the hood. I wrapped it with duct tape myself to get to them. We spent 2 hours, as a result, there is no fuel tube available. I asked you to wrap it with duct tape as well as it was so that it would not flow. They don't even have duct tape, they wrapped mine somehow and returned the car. I also open the hood there, and there the gasoline is rushing to the engine. I come in with a claim, but that the manager and the boss are responsible-we can't do anything. I did it, but the mechanics can't- there's no duct tape. Hell awaits such employees!!!
See original
4
2
July 25, 2022
I will not trust serious work. Replace the oil - pump up the wheels - yes, the rest... I changed the candles on this service, after that problems began with incorrect fuel mixing, which caused the failure of the catalyst (5000byn replacement) and the oxygen sensor (200byn replacement). As it turned out, the candles were not clamped, air was sucked in => problems. There are better and cheaper (cheaper) service stations
See original
5
September 15, 2021
We bought a duster, passing off the previous one. At first everything went fine: quickly, politely. But when it came to the final registration and receipt of the purchased car.... we sat in the cabin for about 5 hours, waiting for something incomprehensible. By the way, we are still sitting. We haven't received the car yet, apparently we will have to spend the night on a comfortable sofa. Oops, there have been technical problems, they can't check out the car.
See original
May 24, 2024
Everything has changed a lot in the last two years, not for the better……
See original · Русский
1
1
September 30, 2023
2021:Friendly service, work quickly.
2023: negligently fit, do not recognize their shoals, the director does not hear absolutely.
See original · Русский
1
September 11, 2022
They work efficiently and well. The only renault body repair dealership in Minsk. Among the disadvantages are high prices and a long queue for an appointment with the master.
See original
1
January 19, 2022
Very good service. I drove my wife's car for maintenance. Originally there were French fries. Tasty. Then the food court was combined with Lada, then Nissan came, obviously unprofitable and will soon leave. Everything is mixed up. Horses are people. Borodino. It doesn't matter what you brought - Prior or Pasfinder, Muran or Niva. From Thrushes or a neighboring panel. There is only one way out - go to the shawarma at the next stop.
And the service does not cause any complaints. Good.
See original
1
January 6, 2023
Renault: Very slow maintenance, the masters (managers) cannot inform by calling that the car is ready and it can be picked up. I dealt with the problem and eventually left with the same problem. The car is not given in return (in case of long-term repairs), it is better to contact Nissan
See original · Русский
2
1
October 5, 2023
I was at the diagnostics of my car. as a result, they didn't say anything concrete - I went to Uncle Vasya's garage, 10 minutes and the problems were solved.
See original · Русский
2
1
December 27, 2022
I have been servicing my car here for three years now. The atmosphere is comfortable, I am quite satisfied with the quality of work and attitude.
See original · Русский
2