Renault
311 reviews
August 4, 2022
HORROR came to replace the windshield and they told me that it had not yet arrived, and that the day before I had dialed them about the glass, they did not tell me anything, disrupted all plans plus killed time and the road to Minsk. When asked why they did not call , they said that they called in the morning and did not get through, he was not available, although everyone else called and there was no SMS that they called .
See original
4
October 26, 2023
They sold Lada as if it was a new Range Rover. The field stalled after 60 meters - the ignition relay burned out
See original · Русский
2
June 12, 2022
Excellent sellers, excellent premises, of the employees involved in the repair and maintenance of vehicles, there is only one competent specialist - Nikita Stepanenko. Each visit ends with listening to a bunch of angry feedback from visitors sitting next to each other about the poor quality of the repair shop.....
See original
3
2
February 20, 2023
Everything is done promptly, by appointment, without comments. You can provide your spare parts without any problems. A good waiting room.
See original · Русский
1
July 31, 2023
I have been serviced for the third year. So far, everything is fine. But it would not be bad to have free coffee for customers.
See original · Русский
1
1
October 2, 2021
Today I spent IT on my car, master Ivan answered all the additional shortcomings, we looked, i.e. we did nothing, and if we did it only for an additional price, because they want to earn money, the car was returned after a technical wash, I'm sorry, doused with some kind of technical "urine", there is water on the mats, garbage, the best thing they told me was that they pasted a label on the holding, master Ivan called back later and said that I was being socialized for 17 rubles, SHAME on the MOSHEYNIKI !!!!
I give a rating of " 0 - ". Terrible service, unjustified price increase for THAT.
Bb became the worst ......👎
Cheating and divorcing clients !!!!
I do not recommend this service during maintenance!!!!
The staff of the salon cannot answer and solve basic questions .....
See original
4
July 1, 2022
I applied without an appointment for a comprehensive car diagnosis. Thanks to the attention and courteous service of Nissan employees, the car was accepted that day and diagnosed. Thanks for the promptness!
See original
2
June 16, 2022
Excellent quality of work. Friendly staff. The waiting time is faster than initially expected. The cost of work for such a service station of this level is simply excellent.
See original
2
August 28, 2022
Normal quality. We are always attentive to customer requests. It's a little expensive, but times like this, I've been served only by officials for four years. Everyone should mind their own business✊
See original
1
May 14, 2023
Repair work takes a lot of time. There have been no complaints about the quality of the work so far.
Not all the questions the wizard can help solve
See original · Русский
3
1
May 30, 2023
A good car center, decent maintenance, highly qualified specialists.
See original · Русский
1
January 20, 2024
Only good impressions) Taking care of the client is true) I recommend it to everyone. Prices are as average in the city.
See original · Русский
1
January 21, 2022
Not bad. As in the rest, the main task is to sell it, so as it is. A free tow truck works under warranty, but for this you need to call the Moscow number and wait for 20 minutes, which is extremely annoying, in addition, if you put additional functions in, say, the Gomel branch, then they will not be repaired under warranty in Minsk. Therefore, be prepared for difficulties
See original
4
1
August 24, 2022
It was the first time, at a comprehensive diagnosis.
Everything is polite, the staff is friendly. There are no complaints about the diagnosis, they were done within the stated time, they did not impose anything.
Special thanks to Ruslan!
See original
1
August 22, 2023
In due time, they would turn around, they would be satisfied with the result. Thank you very much.
See original · Русский
1
March 28, 2023
Excellent service! Repeatedly helped out. Prices are even lower than those of garage owners!
See original · Русский
3
1
November 28, 2021
I do not know what to surprise in the response about the car dealership, but I note that everything is on the level, the cars are in the hall, you can watch, sit inside. Nikita, the consultant, answered all the questions that we were interested in about the car, spent a lot of time on us, so I will indicate his name, a pleasant young man. Customer service at the level of
See original
3
December 11, 2023
The bar is pleasant, the beautiful girl Anastasia works
See original · Русский
1
2
March 6, 2024
I asked about the code for the radio, the question was solved in a couple of seconds, supper!
See original · Русский
1
October 2, 2022
We applied twice , super - did the job perfectly , the only disadvantage is that they say that the car will be ready in 2 hours , but in fact it takes longer !!
See original
3
1
November 10, 2021
I arrived at Kamennagorskaya, having signed up in advance for an inspection on the worn-out paintwork on the trunk lid and was just stunned by the attitude of the would-be craftsmen who, firstly, talked rudely, carried some nonsense about the fact that the car needs to be left for two or three days to install an accurate solution to paint the lid under warranty or at my expense. As a result, after making a fuss in the cabin itself, an adequate senior manager or master appeared, apologized, examined the car itself and set a time for painting the car. Before that, I was served at Svislochskaya there much better and treat the customer and the service better.
See original
3
1
October 23, 2022
There is a lot of time for emptiness. They can't figure out which time to solve the problem in a new car. They are not punctual. There are no original spare parts, I do not see the point of maintenance, only the warranty holds.
See original
4
August 29, 2020
We are very satisfied with the service. The first car was bought in Renault 8 years ago and I want to say that the service has improved significantly. Vadim helped us with the purchase. He is really a professional in his field. He answered all the questions without thinking or advice from senior colleagues. It was incredibly pleasant to work with him. We made the old car in a trade-in and bought a new one at the same time. It seemed that it would take a lot of time and nerves, but we, as customers, practically did not need to do anything, everything was very clearly organized by Vadim. Everything was done in 3 hours: we reissued the old car to the traffic police, got a loan, issued documents for a new car and all insurance.
See original
4
3
January 1, 2024
It is better not to apply..... especially about the body repair
See original · Русский
1
October 16, 2021
It is annoying to realize that the advertised branded service differs from the garage only in its external gloss and pompous building. All the rest is utter piggishness and indifference to their duties. The bottom line is as follows: I signed up through the dealer's website for the service of the Renault Scenic 2 car in the center on Kamennogorskaya 11. In the application, he clearly outlined the necessary work: oil change, oil and air filters, refueling the air conditioner, replacing the glow plugs. A man who called himself a master called me back, clarified the scope of work once again and set the time for service work. There were no additional questions. Today, half an hour before the appointed time (16.10.21 15.00), I arrived at the Reno center on Kamennogorskaya Street. Employees in white shirts and halstocks, but without badges and other identification marks, you are completely uninterested until the appointed time. They came to me at 15.03. Next, the shock! I drove 150 km, ruined my day off, burned almost 20 liters of tanning beds back and forth, but it turns out this is not a dealership, this is a sharashka... Half of the consumables are missing! There is no air filter. With an important, but not smart look, it seems Artyom began to sell me that well, there is no need to change it for the winter after a dusty summer, but with oil, of course not so. There were also no glow plugs. Again, empty chatter that there is no need to change candles, they are not always to blame, some kind of diagnosis is needed... Baby talk !!! All that remained was to hear that there was no need for an air conditioner in winter... How so!? I was signed up for the service without bothering to find out if there are consumables available! Someone might think they apologized to me, tried to solve the problem somehow?! That was not the case ! The so-called master, with an indifferent and vile expression, pretended to be doing important work on the computer, although his work at that time was me and my car. It's a nasty place, and I also planned to make an anticorrosion here... Not a kick in the teeth !!!
See original
5
August 22, 2022
I bought a car in this salon. And remotely, from the Russian Federation. Manager Ivan answered any questions and shot videos. I bought a fifth new car, there was no such attitude towards the customer.
See original
2
3
April 10, 2023
The level of service is low. It feels like there is no single company. Every man for himself. Everyone is dumping work on each other.
See original · Русский
2
2
December 6, 2021
In general, there is no service , and no warranty ! When buying a car, they smile at you and are ready for anything , but then when contacting under warranty , they refer to the fact that this is not a warranty case , but this is an operation defect, The steering wheel was worn out on a 2019 car with a mileage of 28,500 km , but as we were assured this is a feature of operation , So I do not advise anyone , some unsubscriptions , It's scary to think what will happen to the car with a mileage of 100,000
See original
2
1
August 7, 2022
I came to adapt the RCPP, I needed special dealer equipment, everything was done quickly and efficiently
See original
1
January 10, 2022
I'm servicing a work car here.
As for me, prices without shares bite. Coffee tea for money, water for free.
There were shoals on their side. After installing the grid in the bumper, they forgot to connect the fog lights and did not tighten one bolt. And to fix the jamb, you need to pay for the car wash again.
See original
1
October 19, 2021
Excellent service , special thanks to the Masters of body repair , quickly took the car for repair, competently consulted . Thank you for the excellent service.
See original
1
2
October 8, 2024
Everything is rich)))
See original · Русский
July 28, 2022
The staff is very polite. I got answers to all my questions. Thanks personally to Eugene from the service department.
See original
2
May 16, 2024
In principle, it's not bad, they try
See original · Русский
1
1
November 17, 2023
According to the casco and warranty, they do the work for a very long time. They don't call back.
See original · Русский
4
1
November 6, 2023
If it wasn't for the polite and attentive staff, then 2 * put
See original · Русский
1
August 20, 2021
After changing the oil, I drove 1000 km, the oil turned dark, the question is whether it was completely drained? The coolant is reduced to the level only when indicated, the question is, were other works carried out according to the regulations? They changed the wipers to frameless ones, arrived three days later, showed that one janitor did not clean properly, Took a picture for the sake of appearance, said that they would give an answer in a week, I have been waiting for half a year.
See original
2
September 12, 2021
The most disgusting service. On September 11, I arrived on the issue of the trunk door not opening. The first lost the record. They found that a clip had broken in the door. Nothing was fixed at all. An oil change with the identification of the reason for not opening the door from the remote control cost me 170 rubles. I would like to call it a hundred obscenities. But I will confine myself to advice. People do not visit this service station. You will lose time, money and nerves.
See original
4
June 15, 2023
It's a great place. If possible, I will always pass through here.
See original · Русский
1
July 23, 2021
I turned to the service at Kamennogorskaya and there on 07/23/2021 the warranty service was refused!
The reason for the refusal to order the outfit is the swelling of the body after wiping with dirt under the trunk lid cover. Renault's attitude towards its customers is disgusting and tarnishes the reputation of the brand as a whole! It is foolish to refer to the manufacturer's refusal in the warranty case.
Reading the reviews, I understand there are many such cases.
See original
3
September 27, 2022
Polite, pleasant staff.
Good attitude towards customers. Comprehensive washing at altitude. The car was washed just perfectly) And at a good price)
See original
1
3
May 27, 2022
Customer service is not up to par, probably with today's inadequate car prices, there is no point in licking the onlookers who have stopped by)since there are no potential buyers(((
See original
1
April 6, 2023
I like. The main thing is not to listen to everything they say. But in general, some things are even cheaper than in the garage
See original · Русский
1
1
November 21, 2020
I have been using the services of this Renault service center for about a year now. And every time it does not do without some incidents. I would also like to note the arrogant and boorish attitude of master Andrey Lomako with clients. He absolutely does not hear the customers and believes that he is the smartest. Whenever possible, I try to work exclusively with Master Victor. Shoals, of course, also happen, but at least this master is very polite, explains everything and tries to help in every possible way. However, the last time, due to the fact that the master did not immediately look at what specific configuration my car was, I had to wait 4 hours longer for the car, because in the midst of work they did not have the right timing belt, which they ordered for the campaign, and it cost me 100 rubles more. Not critical, but very unpleasant. I would like to mention a comfortable waiting area, a bar with hot drinks and snacks and a gallery where you can watch how the craftsmen work.
See original
3
February 21, 2024
Tactless communication, discomfort from visiting
See original · Русский
1
1
November 2, 2023
The answers of the staff were quite satisfied, but the prices are not very
See original · Русский
2
1
April 15, 2021
Renault "throws" Duster owners with warranty service !
Having found problems with the abrasion of the paintwork and corrosion on the roof of the bogazhnik caused by the chrome lining of the fifth door, I turned to the dealership in Minsk (on Svislochskaya, the case was recognized as warranty), agreed with them for April repairs later, when contacting I learned that the paint shop is located on Kamenogorskaya 11, they sent it to Kamennogorskaya and there on 04/12/2021 warranty service was refused!
The reason for the refusal was not really explained, one line in the Order is an operational defect.
I consider this attitude of Renault towards its customers extremely disdainful and discrediting the reputation of the brand as a whole!
I want to draw the attention of Renault Russia to this information, my case is not an isolated one!
And future owners should think about it, the warranty from Renault now does not mean that you will be able to use it! 👎
See original
7
July 13, 2021
I used LADA services. They do one thing and spoil the other. When buying a car, they manage to take money for putting money in the cash register when buying a car!!! Additional equipment (tow bar, arch protection) turned out to be installed only after purchase (because there was nothing), i.e. it was still necessary to go several times. When installing the towbar, they managed to scratch the polymer coating of the bumper guides.
The holiday turned out to be so-so.
See original
5
January 18, 2021
terribly
I signed up for diagnostics and subsequent replacement of glow plugs. They took it at 16.55. They said they would wash the car, then diagnose it and replace the candles if necessary. I saw a clean car in the workshop at 18.05. (It is convenient to observe from the second floor. For this, 1 star). At 18.55 an employee came up to the car, got into the car and immediately got out. After 50 minutes.... (Probably dried up and were afraid to approach.) at 19.04, an employee came up with a laptop, got into the driver's seat, and left at 19.07. (I hope I managed to open, download the laptop, connect to the machine). At 19.23. They called and told me to come over, they would tell me everything. They told me: problems with the pre-launch ... (Thanks, I knew myself, and I came with this). To make sure that these candles need to ring.... And we won't have time today. (Of course, because it was drying for 50 minutes). In short, in 3 hours we managed to wash the computer and diagnostics (3 min.). But there is a plus. They took 31 rubles. So the service is inexpensive for 1 hour and 10 rubles. But useless. I don't recommend it.
See original
9
1
September 1, 2023
Terrible service! You always need to sit and wait, although they record for a certain time
See original · Русский
2
1