Renault
311 reviews
June 2, 2024
Everything is clear and to the point!
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1
July 12, 2024
Very expensive service!
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3
March 12, 2021
Good afternoon. I gave the car for painting, they have been holding little for 10 days and the plant has not given approval yet, so I also heard today from the master that they can refuse to paint and replace the hood. The car is guaranteed, if a guarantee is given for the paint and varnish material, so be kind to fulfill your duties, so I service the car for machine builders, so there are even no questions to the craftsmen and locksmiths, because the guys know their business, thank you very much, if the painting was done there, then there would be no problems... I really want to pick up my car faster and in good condition and with a new hood.
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5
1
September 27, 2023
If you service a Nissan, then only here.
The prices are nice
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3
September 6, 2022
They do everything according to the regulations on time, there is a waiting area and a small cafe on the second floor
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2
December 24, 2019
I really liked the car dealership.here I bought a car on credit.The interior itself is comfortable and comfortable.Car sales specialists are friendly and sociable.If something is not clear, they will explain and help you make the right choice.documentation is executed efficiently and correctly and quickly.On the second floor of the salon you can relax, eat, drink tea.
I was satisfied with my purchase.if you don't have your own car, come here and make a choice. the cars are very convenient and comfortable at any time of the year.
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5
3
June 6, 2023
Good service for my X-trail.Egor is a competent manager.
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2
June 9, 2021
I called on Saturday to replace the rear hub bearings.they said they had booked it for Monday, drove the car, disassembled the hub and it turned out there was no bearing, the master says we sold it in the morning, but we will bring it to Gomel in three days and change it. So it's not clear, the bearing from Gomel rolls by itself.You should have 10 in stock in your warehouse.Terrible service
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6
October 30, 2021
I went to this series to undergo maintenance and eliminate some nuances under warranty, so to speak. They are doing their best and will look for 1000 and 1 reasons to recognize your case as not guaranteed.
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3
1
September 23, 2020
A wonderful car dealership and its service. We bought a car, took out a loan and gave the old car according to the trade-in scheme. Now is not the best time to apply for loans, and nevertheless, we were able to choose the best option. Roman, the manager, worked with us. She's a smart girl and an excellent specialist in her field. Not all managers are able to work like this in all areas. Probably, it was only thanks to him that everything worked out for us) Only positive emotions remained from the cooperation)
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1
3
May 1, 2023
Everything was done professionally, within the previously agreed time frame
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2
1
January 23, 2024
It is very long and uninformative
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1
1
September 15, 2022
A normal service center. Friendly staff, do not advise too much...
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2
2
May 25, 2020
I will not recommend this place to anyone as a service station. 04/25/2020 I visited about a complete diagnosis of a used Renault car before buying. All the positive emotions ended after accepting the application and making an appointment by phone. Everything was on top here. But that's all ... Upon arrival on the appointed day and hour, I had to wait another 20-30 minutes, although I said that I had to finish the diagnosis by a certain time, because the seller had to leave on personal business. But that's nothing. Then they took the car for diagnostics for almost 2 hours. From the waiting room, it was absolutely impossible to see what kind of work was being carried out. The car was driven into the very edge of the box so that only the rear part with the trunk door was visible. The car has been standing in this position and place all this time. Then I was given three sheets of printout for control, one of which is for checking the brake system - in English: figure it out yourself as you want!! In words, the specialist who led my order, named Andrey, said that the computer in the car works fine, there are no errors and problems. Only on a certain run there was one error in the clutch pedal end-of-stroke sensor circuit and that was it. There are minor cracks in the suspension of the front silent blocks and a slight backlash of the right ball bearing, with which you can still ride for a long time without any problems. The main (and only according to the SRT) serious drawback that requires very quick elimination in the car is the replacement of the front brake pads (95% wear). Then they pointed out the small chips and scratches of the paintwork on the hood and front bumper. What was my surprise when, already on the way home (to Grodno), the computer began to issue parking brake errors, as well as steering, and demanded to go through THAT. After two days of downtime at home, the car did not start at all. After recharging the battery, the car started working, but there were more errors. When replacing the brake pads, it immediately became clear that the front silent blocks were not just slightly cracked, but torn into trash, as well as the right ball bearing. In addition, it immediately caught my eye that the anther pads of the front shock absorbers broke away from the bumpers and fell down (to the wheel disks), and the support cushion of the right one was completely torn. In addition, it immediately caught my eye that one of the parts of the exhaust pipe has severe corrosion. When the car's computer started to give errors, I called the service and began to find out the reasons. The answer was very simple, we don't know anything, everything was fine, but what you have there now is not our fault. Come and diagnose it again. In general, read between the lines - go fuck yourself.
From what I've seen and the answer I've received, I have two reasonable questions:
- service specialists collude with car overbiddings and issue conclusions after diagnosis, significantly reducing the degree and number of existing issues (shortcomings)
- the service employs very bad craftsmen who are absolutely indifferent to the result and, accordingly, the prestige and increase in the customer base of the organization.
Both are simply not acceptable for us, the consumers of services.
Why wasn't I invited to inspect the identified defects immediately at the service??
I do not advise anyone to go to the service station Renault on Kamennogorskaya.
In the place of management, if it cares about prestige and preservation, and even more so the multiplication of customers, I would reconsider the approach and take effective measures to exclude and prevent such cases in the work.
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10
4
April 13, 2023
Let's assume that Dolginovsky has a worthy competitor.
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December 8, 2021
With all the desire to comply with European standards, only a scoop is obtained. Regarding the sales department, it's dark. There is a mess with documents, with promises - zilch. If you really want to buy a lada, then not on Kamenogorsk.
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2
May 22, 2023
Employees need to learn how to work with colleagues from Svislochskaya...
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1
June 18, 2021
I am very satisfied with the service. There were problems, everything was fixed, the guys worked until the last client after closing. Very blogging! Well done! Everything is great!
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4
February 25, 2023
They can do Renault service, this is their level. Mitsubishi flagship no, not their level
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1
January 4, 2021
It's terrible at Kamennogorskaya in the Renalt car center, only students work, there is no quality. There is no attitude towards their employees, which is why there is a turnover of employees!!! They like to cheat and promote the price of the client. Workshop foreman Evgeny does not understand cars at all, only pretends to know something. It's actually an OAK TREE! They don't want to be responsible!!! I would not recommend such a station (Lausange) to the enemy.
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7
October 9, 2023
I did anticorrosion. Not bad
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2
March 1, 2021
A good Renault and Lada car dealership. On the second floor there are tables, an observation window for car repairs, a children's play area, a mini cafe.
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1
1
February 20, 2022
The impressions are only positive from buying a car. The consultation and sale were conducted by specialist Dmitry Samusev, I recommend it.
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1
2
November 11, 2021
As always, the service just sucks
Oil change and chassis diagnostics take almost three hours And there are a lot of questions about the work performed, This is not the level of officials
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2
1
December 31, 2023
Professionals work
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2
April 13, 2024
It takes a long time to serve. But in general it is normal
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1
June 21, 2021
I had a chance to take a car for repair. Promptly, professionally, I liked it, there was no negativity left from the first call to the execution of the order.
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2
3
May 1, 2023
The service is on the level.They do it quickly and accurately.
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1
2
April 13, 2023
They breed in a brazen way , but they will get it back a hundredfold!!!
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2
1
November 21, 2021
That's who other branches need to learn from , it 's about service , about technical issues , and about honesty and openness to the client .
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1
October 2, 2019
I was at their service. I liked the waiting area, the exchanger is preparing to open, everything is clean and tidy. Unfortunately, there is no tea for customers and there is no Wi-Fi yet, but I think it will be over time. Comfortable sofas and armchairs, and I really liked the panorama of the remzone.
Well done, there is no limit to perfection.
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3
2
August 31, 2023
The quality of the work is disgusting.
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2
1
October 15, 2022
The diagnosis is bad, we could not understand that the tie rods were broken, although this is an elementary thing.
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2
1
April 17, 2021
Like an official dealer, they can't do the work on activating the camera or translating the dashboard into Russian ((( in Russia they do it without problems, but they don't even strain here....(Sadness!
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2
December 22, 2022
Everything is bad in relation to customers from representatives of body repair.
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4
1
April 2, 2020
A new car dealership, so the team tries to show that they know how and how to work. Polite and helpful managers and craftsmen. They will help you find the right solution in any situation.
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3
December 22, 2021
Professional approach to the client. I liked everything. Everything is prompt .
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1
November 12, 2021
Good service with the NASTIEST coffee. When will you put the carob coffee machine and the barista on? Oh, who's in charge of marketing there!
Customers, let's stir up a petition under the review for installing a normal coffee machine with a barista!
+++
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2
7
May 12, 2023
Quality of work attitude to customers 5+
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1
November 22, 2023
Attitude to customers.
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October 30, 2020
The service is fast. The staff is attentive and qualified. A good waiting area. Including the children's room.
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2
September 19, 2022
Very long service.
The staff is polite.
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4
February 21, 2023
Always excellent service
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1
April 20, 2021
They don't know how to sell. I came, looked at Renault, looked at Lada.. No one came up, no one greeted at the reception. Nobody cares. I'm sure it's the same with the service, judging by the reviews.
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4
October 13, 2021
The guys are great, they are always polite and professional. Thanks!
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1
3
June 21, 2021
Terribly, the diagnosis consists in finding the facts of improper operation of the car by the customer...everything is being done to ensure that defects are clearly guaranteed at the expense of the customer...
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5
May 12, 2023
About nothing.
Expensive, unreliable, unreliable.
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2
September 27, 2021
Excellent service and maintenance. People who really know their business work.
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2
October 29, 2020
The Renault Duster car was transferred to replace the rear bumper under warranty. When installing the bumper, the rear part of the body was scratched (the corner of the right wing between the bumper and the stop). And also a fog lamp and a reflector in the bumper are dangling, which they did not bother to fix.
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5
October 22, 2021
Good service. Everything is on top. If it's not clear, they'll tell you everything and show you. Satisfied.
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1