Renault
276 reviews
January 24
Excellent center. They will always solve any problem. And what's more, quickly, without delay. The staff is always courteous. The attitude towards the visitors is excellent. A comfortable waiting area for customers. Keep it up ! Thank you very much! Good luck and prosperity to the manager and the entire team.
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August 23, 2024
I wish I hadn't known about the existence of this salon!!!!
Thanks to the OFFICIALS who helped bury the gearbox with their PROFESSIONAL methods.
The place of partial oil change was immediately filled with the entire volume, but before that they thought of "blowing through" the machine, which led to the scattering of chips throughout the system.
- after 2k km, the car kicks when switching from 1 to 2
- after 3k km to the rendezvous, the whole system
The total cost of repair is ~ 5000 rubles. (On normal service)
Renault on Svislochskaya Well done with a capital letter!!!!
It's a pity you can't write obscenities
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3
2
February 3
We helped you pick up and buy a car. All questions about the car and its purchase were answered promptly and professionally. Nikita specifically.
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September 22, 2024
I use it, friendly staff, only brands change. I serve Mitsubishi. There is a cafe and a comfortable place to wait.
In general, everything is not bad.
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3
October 25, 2024
There is only one name left from the dealer, they can't help in any way, there is no original equipment. I called 2 times to clarify whether they could flash the second key into the car, to which both times there was an answer - we will do it without problems, come. Upon arrival, they were issued and in the process it turned out that they did not have the equipment for prescribing keys, they said: "Sorry, goodbye."
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3
January 1
A new car, the brake pedal sensor is not working, the problem was mentioned earlier! It was recorded 10 days after the request. When visiting this "service center", I had to wait 4 hours to hear the answer that the parts were not available, and it took time to fill out the documents. AvtoVAZ - where are you looking, who are you handing out dealerships to?
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1
February 11, 2024
We have been cooperating since 2019. During this time, a lot of things changed: it was just excellent quality, it was so-so, but tolerable. This time we were just amazed. I arrived 40 minutes earlier, knowing that if possible, the car would be put to work earlier, and I would leave the car until the evening... They kept me strictly until the recording time... The staff, in principle, is very adequate, and I have known the manager for a long time. It was clearly not his whim. Apparently, because of these innovations, the monitors were also removed with the recording time. I would like the changes to be for the better.
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4
1
February 21, 2024
A pleasant team, competent staff. A good assortment, a selection of car models.
We served them quickly and efficiently, I recommend Alexey Gapchuk, a consultant.
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2
5
January 25, 2024
I contacted the service today, an error was burning in a new car. The guys did well , calmed down , encouraged, and quickly sent for diagnosis. We did everything quickly, politely and without problems. This is despite the fact that their service was clogged with cars. Thank you so much. I'm glad that there are such responsive consultants. I hope everything will be OK from now on.
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3
February 28, 2024
On 02/26/2024, he was booked to replace low-beam lamps with LED lamps (Philips lamps were purchased from Shate-M, certified), the car is under warranty from them, he clarified on the phone whether they would cope with such a task or not, they said that for 96p, of course, yes, arriving at 9.30, he put the car to work and watched everything that happened on on the screen. And something incomprehensible was happening there, for an hour and a half 3(three) "specialists" tried to replace the lamps despite the fact that there was an instrument in the box, and by their actions I understood that they were doing it for the first time, but this is the service I believed that they would succeed, but no, somehow they put the lamps without checking STG device a by eye, they gave me a car, since it was already the beginning of 12 and it was light I couldn't check the light, in the morning at 7.00 the next day I went about my business turned on the headlights and... the light shone anywhere but on the road, contacting another service specializing in light, I'm over 20 for about 1 (one) minute, a man with hands corrected what the specialists of the service had done while checking and adjusting the light using the device, as it turned out, the lamps were not even fixed in the headlights and installed them incorrectly, but if they had been checked with the device, they might have been fixed. But no, it will do. As a result, what we have is 1.5 hours of wasted time - 96p. Return the money.
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5
March 17, 2024
A regular customer of Lausange for 8 years has been a professional approach to every problem, high-quality service, attentive craftsmen and a pleasant atmosphere. Recommend
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5
February 10, 2024
Renault lausange on Dzerzhinsky.
Even one star is too much for this service.
I signed up for computer diagnostics of the engine (extraneous noise from under the hood), and as a result they checked the headlights, suspension and brake pads with discs. And in some unknown way, they decided that this was a crankshaft pulley. For some reason, the "masters" decided not to do computer diagnostics. For the second time I had to go to this super service and for the second time I am convinced that the garage will treat me better and understand me better than the official Renault dealer. I strongly advise no one, avoid it.
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5
March 1, 2023
Everything is well organized, they do it by appointment. The location is convenient, the metro is not far away. Compared to other service stations, the prices are not high, but the repair costs are too high. The spare parts are used original, but the quality of the work is no good!, especially since this is an official Renault dealer. Case 1. The steering tip was changed, everything seems to be normal. But in the autumn, when replacing the rubber, two bolts on this wheel broke when unscrewing because they were tightened! Everything is normal on the other wheels. ? Case 2. The cabin filter was changed, the stove began to make noise. It turned out that the filter was not fully inserted (not until it clicked) and air was whistling through the gap. ? Case 3. The gas tank hatch stopped snapping off. I told the manager when accepting the car for THAT. When the car was returned, they said that everything had been checked, everything was fine. I checked with the manager - it doesn't work. He says: if next time you can't open it at the gas station, call a free evacuation, we will fix everything and punish the master who fixed it, but they were fine. ? It turned out that the problem is solved simply by lubricating the tongue that fixes the fuel tank hatch. Is this how an official service should work????
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7
2
April 15, 2024
The Duster car was repaired, the error lights were on, the cause was identified, and eliminated. It's all good. The only thing is that we didn't meet the deadline. I had to wait, but there is a comfortable rest area. In principle, everything is fine, the master is very attentive and competent. “thanks. Success.
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2
December 10, 2023
We are looking for a new car. we go to dealers. We arrived on Sunday, parked, got out, went to the door - it's closed.
To put it mildly, we were surprised that it was closed - the rest are working, they were already in many places today.
Since we got out of the car, we decided to look around, as we turned off we saw some kind of electric. We thought it might still fit there.
He flew in here, stopping us with a WHISTLE!!! - like it's getting low in this parking lot, I'll call you, a tow truck will arrive at the traffic police and so on. After asking where the signs forbidding standing here were, I bent my line. The discussion reached an impasse. I wanted to make him call the traffic police. My wife asked me to give up and leave.
The attitude towards customers is the bottom.
I'm impressed. It's like I'm back in the nineties.
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4
July 2, 2024
The waiting time for the work to be completed does not correspond to the work itself.For a very long time.We have done the work that we should not have done at the time of approval.Overestimated the volume of coolant refueling by 35%.I think this is not the professionalism of the staff.
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3
May 30, 2024
They work perfectly and quickly. We took the car at the appointed time and the waiting time was appropriate. Thank you for the high-quality and fast work.
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2
5
February 10, 2024
Clean and tidy, but no one came up and never offered anything. We jumped from car to car for about an hour, studied the prices, equipment, went and compared ourselves, but the staff did not pay attention to us from the word at all... In general, they meet by their clothes:-) (we don't dress up specifically to look simpler...
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3
October 26, 2021
It was serviced in October 2021 at Dzerzhinsky 134, master Stepan (clearly, distinctly, diplomatically). The service is conveniently located, new. In the style of European dealerships. Large Parking lot, recreation area.
I was especially pleased that at last the price of an oil change has become comparable to conventional oil change centers, respectively, more and more people will come to the dealer.
Among the features: the car needs to be completely clean, even a little dusty is not suitable, a car wash for 10 rubles will be included. Also note that the time will be about 2 hours. Therefore, the advice is: come in a dirty car, so that it doesn't hurt)
I also want to advise Renault to somehow encourage subscribers of social networks.social networks, as well as encourage feedback. Since there are a lot of negative reviews on the main Google and Yandex maps, and satisfied customers are too lazy to write a couple of lines.
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1
April 26, 2024
Everything went exactly as it should be. I arrived by appointment. They immediately accepted the car, announced the cost, called a taxi and left.
A few hours later, they called and said that everything was ready. I arrived, immediately prepared the documents, paid and left. Nothing superfluous.
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3
March 12, 2023
The service is at a very high level, good and competent craftsmen, especially Kirill! He always approaches his business calmly and with a smile! I am especially pleased that there is a Playground on the second floor
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3
2
December 30, 2023
I have been traveling here for 4 years on all issues, THEN the breakdown, repair are all here. I was collecting all the order-orders papers in a folder. And one day, after going to a friend's office, and showing him these papers, I found out that more than half of the works that were listed there in these papers and for which money was paid, and quite a lot, simply were NOT PRODUCED (
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7
July 24, 2024
The air conditioner was repaired three times within 6 months. And every time for a fee. The gaskets were changed twice and the tube was replaced on the third. Not a word of apology for the crooked hands. They can only do THAT.
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3
June 5, 2023
I was very disappointed after visiting this car service. At first, I was told that my car would be repaired for a small amount, but when I arrived and gave it for repair, I was told that I had to pay twice as much just to figure out all the problems. At the same time, I wasn't sure if they were really doing anything - it seemed to me that they just parked my car somewhere for 40 minutes and gave it to me without any changes. Also, I didn't like that they were asking for extra payment just to find out what needed to be fixed, which I find unacceptable. As a result, I paid for services that were not provided, and my car remained defective. I will never contact this car service again and I do not recommend it to anyone else.
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7
1
December 26, 2024
They do it for a long time, that is, they don't do it. The details are expensive. We finished the work three times
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1
May 6, 2024
The RENAULT car drives only by pouring gasoline, but over time it is necessary to adjust the valves so that it works as much as possible with effect, by calling to sign up for the valve adjustment of my engines, to which the person informs me that cars with 20+ years of experience do not take them to work))))) If the engineers of the French automotive industry and the creator of this legendary brand had heard your answer from Renault Center, he would have closed this division in Belarus so as not to be disgraced!!! how is it? or by your standards, cars with 20 years of mileage no longer live?You're wrong! I'm upset and so is my ESPY.
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5
December 28, 2024
A great place to buy a car
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1
February 11, 2023
An unpleasant aftertaste from visiting this service . I signed up for a Renault Duster diagnosis, an error is burning on the panel, the cost of diagnosis is 34 rubles. They took the car, drove it, after 20 minutes the master says the computer does not find anything, it is necessary to conduct a more in-depth diagnosis, the oxygen sensor may not work, all this leads to ........ in general, a bunch of technical arguments and I somehow reluctantly agree. After 40 minutes, it rings, but the oxygen sensor does not work and there is no catalyst, there is no oxygen sensor available to replace it. The result is 201 rubles for payment, 10 rubles for washing, UP to 0.3 hours the norm is 34 rubles, troubleshooting n / h 2 hours 157 rubles, to my question why two hours in fact you were engaged in 40 minutes, to which he states such regulations are established. I don't know about the rest of the masters, but Andrey Detchenya is obsessive and has a talent for pulling money, or maybe this is the style of the Lausange service, they sit half-empty, with this approach they will remain without customers, but I also thought to change the timing belt and check the box. Probably their main customers are the guarantors, they have no choice
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13
February 2
A large selection of different car options
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August 6, 2022
Friendly attitude, quickly and efficiently produced, a cozy waiting area with all modern amenities, bonuses and discounts.
It is a pity that due to the ambitions of certain individuals we are slipping into a "bright" past, including in the automotive industry.
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3
August 20, 2023
I gave my Mitsubishi ASX for maintenance. Only positive impressions. I definitely recommend it. Pleasant managers, high-quality service.
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3
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August 16, 2023
Of the advantages, it is quite a convenient location and they do the work quite quickly.
Of the disadvantages, the work is poorly done.
1. It was necessary to prescribe injectors, they were prescribed with a typo. Mistakes were immediately made, and they tried to give the car away with them. As a result, they were prescribed repeatedly.
2. There was an incomprehensible knock in the car. In a month, they offered to diagnose the suspension 3 times. And only for the last time (after a decisive refusal to diagnose), we decided to climb somewhere and look for something. As a result, the problem seems to have been found, but offering to do the same procedure 2 times a week looks at least strange.
3. The very top. The error “check antipollution system" was burning. The car with the burning error was taken away, I assume that they reset this error, and gave the car back with the words "our error did not burn, we did not see the problem." Although it burns constantly. It burned before the service, and it lit up after.
In general, this is the constant magic with errors, the inability to solve the overwhelming number of problems with the machine, and the inability to check the result of their work, creates a rather negative attitude towards the service.
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8
1
November 20, 2024
Everything was done quickly and well.
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June 27, 2024
If you have a Renault that has not been officially implemented in Belarus, you have nothing to do here but waste your nerves and money.
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3
May 8, 2023
I bought my car here, serviced it here. Now I serve corporate cars here. Everything was always good, the staff were polite, they work according to standards.
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August 3, 2023
I repeat that an excellent center, excellent staff, excellent quality of service, thank you very much for your attention to customers.
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4
December 27, 2022
Great car dealership! Although the opinion was formed on one employee. I talked with Kirill, closed all the questions with a solid 5, starting from a phone conversation, a demonstration of the car (I bought a Camry with mileage, washed it, showed it in the service area, provided a lift), uploading the design! Everything is fine, it is worth noting the atmosphere and cleanliness in the showroom. He also bought a new Renault master, Kirill also conducted the transaction, no nuances👍
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4
November 11, 2021
I advise you to change the oil and oil filter only in this company, the price is below the market. The staff is polite, professional, the service is at the highest level, it is comfortable and cozy to wait for your car on the second floor. I bought a Renault Sandero speedway in 2017, mileage 105t, no problems, I only change consumables, the car is as new.
Thanks Reno, for the job!
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January 25
The car service is good. The prices are horse-drawn.
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October 5, 2021
A new center for mitsubishi. This is the third time in recent years. Except for mitsubishi, Renault and VAZ, they are sold and serviced on the same site. The service is courteous, there is a recreation area with a cafe and TVs, including videos from the repair area. There is a children's area. Now about the cons: recording. It never worked out to get through to the service the first time, they call back after hours at best. Online recording does not work. The work is done slowly. For customers, there is a monitor of the service area, so it is perfectly visible there that the car is being defended somewhere for the vast majority of the time, and when it is in the remzone, it is only occasionally approached. Well, the need to wash the car before repair is also not entirely clear if it has nothing to do with the work being done.
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April 17, 2023
I've been servicing a car here for seven years. The main advantage is that the work is done efficiently and accurately within the agreed time frame. Of course, the price is biting, but it's understandable.
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December 1, 2022
Everything is fine, the staff is polite, the sink is high-quality, the quality of work is at the level. The waiting time is a little pumped up, the process is going on for a long time, but there are officials.
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3
November 7, 2022
Good service , convenient location , spare parts are expensive , but original , I will communicate with friends and not only , car washing is not very good , it is better to drive clean
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September 10, 2022
Prices are formed even more strangely. Two weeks ago, an SMS came about the oil change campaign, 190 rubles were announced, and 196 rubles were already announced yesterday. Today it is 197 rubles. I asked how so. Like, the prices for the filter have gone up. What about the night we were sleeping? The right lever was sentenced today. Although, when the car was under warranty, there was a problem with the front levers and they talked about replacing a pair. But no. Only the left one was replaced then. I stopped at a service station near the house, a part, replacement and collapse of 215 rubles and an hour of work. Do you catch the cost of changing the oil and the camber lever? Well, who do you think I'll go to for repairs now.And one more thing, I came earlier, bought the wipers and put them on myself. They don't sell it now, it's a service. I'm just fucking with you, gentlemen.
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8
July 21, 2022
I visited the Renault service at 134 Dzerzhinsky Street. I want to express my deep gratitude to Alexander Tyazhov, a customer service specialist, for his competent detailed advice, for his professionalism, competence, attentive and patient attitude to the client.
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3
April 11, 2024
Like it
Good location
A large selection
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May 20, 2023
The quality is excellent, everything is fast and polite.
They have been serving here for five years, the impressions are only excellent.
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November 8, 2023
No complaints. The work of the 3 is done quickly and efficiently. I came home after that, the wheel started to go down) Screw in the tire)
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3
1
December 6, 2024
Minimally customer-oriented
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March 4, 2023
It is a very interesting center. I arrived at the Mitsubishi service, there are zero people. In the cafe on the second floor, I waited for about an hour until someone came and poured coffee (IT cost 1000 rubles, and coffee was not even served for free!).
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