I bought a car in 2018. I am satisfied with everything: service, competence. I've been through maintenance, I'm happy with everything too. I recommend.
12.03 passed TO-1. I liked everything. They announced 3 hours of work, as a result, they coped in less than 2. I would like to highlight the work of Stepan's master consultant separately. A polite and tactful specialist, pleasant in communication, answered my questions, consulted before and after work. I bought a car right there, on Dzerzhinsky Street. Renault Logan 113l.c. burgundy metal
Nice service, but the service is terrible.I went once, I won't go there again, the first one lasted seven hours, the oil was poured over as much as a whole liter, routine maintenance was not done, the shortcomings were not eliminated, but songs are sung in the ears like a nightingale and customers are bred.
A strange attitude towards customers. I called them three times, tried to talk to the master three times about car repairs, promised three times that he was about to call back - silence! There is only one answer to obvious problems in the car during the warranty period - everything is fine with you. But they do not forget to impose a clean car wash.
We took a certificate from the dealer about the release date of the car, everyone said a day, and we were done in 15 minutes. Fast and even very fast. The children liked the new cars while they were waiting and looked at them. Thank you. Efficiently and quickly.
The car was undergoing scheduled maintenance. Additionally, they did a camber-convergence. After a week, it was discovered that three of the four wheels were not clamped, which caused the collapse to go astray and have to be done again. Disgusting service and attitude.
They don't want to work. They create the appearance of work.
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Show business's response
Павел
Level 4 Local Expert
July 13, 2022
I applied for a warranty to repair the trunk lock. We spent half a day of time. They didn't do anything. They said that a braid of wires was ordered for the centralized lock, and no one looked at the mechanical lock at all. It has been more than a week, but the wires have not appeared. I'll choose another place next time.
A very bad dealer. When buying, the manager tried to impose an unprofitable loan, while he could not even clearly explain why he was imposing it (apparently he gets a kickback from the bank). After the purchase, problems began with the car. When trying to solve the problem, the salon managers pretended to be deaf and blind, saying that there were no problems with the car (problems when handling: strong vibrations at 2k rpm, vibrations of the steering wheel when rotating and the car moving away when driving). At the same time, the car was taken away for 10 days upon request, and upon return they repeated "we did not find anything." How can you search for something for 10 days? Moreover, it was clear from the mileage and fuel that the car was just standing in the parking lot. When I was driving with the manager, he verbally confirmed that there was a problem, but "no problems were found" in the documents.
Divorce for money. I don't recommend it to anyone. 08.08.20 contacted the service. It was necessary to fix the door lock and replace the oil in the internal combustion engine. For two times to spray with a flash drive and return the bounced lock rod - 145 rubles were screwed in. The oil in the internal combustion engine was replaced. I was counting on elf oil (by default). They poured castrol without first notifying. (Castrol is a very controversial oil, I don't want to use it in my car). I didn't notice it right away, I only read the order at home. To Master Stepan - the Order of Ostap Bender, for the ability to properly breed a client.
They served well exactly until the moment when the warranty ended. At the next routine inspection, both the oil from the engine and the box flowed, and a bunch of other little things came out. I went to 2 other service stations - they said it was a regular divorce. Most likely it was before, but it was "found" abruptly after the end of the warranty. Now there is no trust in the official, although I planned to be served only by them
People don't buy a Renault, bugs have been crawling everywhere for 3 years. I came to the service, they started to drive it on landing, it was after the stones, they said it inside under the hood because of the "Turbulence". And the warranty on the paintwork is 5 years, but if necessary, it's all the fault of the owner.
I don't know how the salon works. And as a service center - complete nonsense!!!!! While the car is under warranty, the car is in good condition. That's what they say. As soon as the warranty ends, the machine immediately becomes defective. Money decides everything!!!!!! Unfortunately.
Don't buy anything there. I bought a new car . And after 2 years, this is a rusty constructor, which also needs to be serviced under warranty at the price of a Mercedes C class
The masters do not want to work, I said that I had a problem, but they looked at it, waved their hand, said that everything was normal, but the car was faulty and remained sad
I bought a Renault Sandero 2017 complete set
1. What is a complete set- this is also what you pay extra for, for example, a tow bar, mats, curtains and other small things
2. I paid about 300 ~ rubles extra for rails, but this is from their words, I took it because I thought that this is what goes along the car on the roof like in Renault Sandero Stepway, but little happened, I had to wait about a month so they then ran for a long time like that only crossbars are put on this car for what became It's a shame I wouldn't pay if I knew, but I didn't swear, and the long service
They serve you quickly when you are going to buy a car!
3. If you will take your car as a replacement, I highly recommend that you do not appreciate it very low
My Renault Scenic 2002 dci 1.9 automatic transmission of luxury configuration was estimated at $ 1,500, I sold quickly on av.by for $ 3,500
The center is not bad, but the diagnosis finds something that is not there and does not need to be done. They don't even find their own comments when re-diagnosing.
An excellent car dealership, the staff is very polite, each client is treated carefully, although the paperwork takes a very long time-you have to wait.
My parents came with a complaint about extraneous noises during ignition and strong vibration at the beginning of the movement. The car is under warranty. "Master" Timofey didn't even come out to start the car and listen. He said that it was "the cheapest configuration and therefore it should have been, it was necessary to buy a car with a better engine."
Gentlemen from the Renault service, it's not that you haven't changed something under warranty, there's nothing wrong with that. It's about your attitude. My parents are forgiving people, but I will try to spread information about your attitude to people in all social networks :) I hope you will remember my words the next time you tell customers that your car is "cheap g*vno" :)
Comfortable, sociable, cozy. Many thanks to Master Sonich Anton for the service. The service is at the highest level, although not cheap.It makes sense to use a warranty inspection.
We bought a Lada Vesta car, drove 686 km. There was an extraneous sound when switching on reverse gear and reversing. We drove the car to the car center for examination and received an answer. We don't even know what to do in this situation yet. No car, no money. There are no words.
You can safely put the highest score - according to the result of the service, so far an excellent result is the merit of the Management and performers...
I went several times for scheduled maintenance, next time I'd rather go to garages and spit on the warranty. It's all because of Stanislav, and the host masters of the service like him. A boorish attitude, as if I got into a Soviet store. Although I came to do IT for my own personal money and for the inadequate price of services. I will not go there anymore and I will dissuade everyone. Reputation is created by people, and there they don't really fit their place.
I went for a test drive of the capture. I liked everything! The service is good, unlike, for example, Lada or Chevrolet, where you seem not to be welcome and spoil the mood with every snort. Managers try to do everything so that you leave happy and in a good mood.
The specialists accompanying the service are very irresponsible and indifferent. We signed up for a certain time, so we also waited for 20 minutes. They promised to call when the car was ready after that, they never called. We don't pay a little money for the service, but the service sucks.