My favorite hotel in Gagra, on line 1, is warm and homely. Green well-groomed territory, gazebos. There is an elevator - it is convenient to go up to the upper floors with a suitcase and shopping.
A delicious cafe and a great location in the city center (on foot to the park, Gagripsh and in the other direction to the Ferris wheel - 15 minutes each). The neighborhood with the house of culture - there are performances for adults and children, it is convenient.
Parking for cars, offers for excursions (necessarily Athos and Ritsa). Infrastructure: near a pharmacy, shops, cafes, children's entertainment.
Sun beds on the beach, rooms and terraces with sea and mountain views. For the price, the quality is the ideal ratio for a 3* hotel.
The lights are periodically turned off in the city - the generator turns on in the hotel. Water heaters keep the water temperature.
Great hotel! It is perfectly located. The staff is attentive to their guests. Homemade breakfasts. I also liked the cafe next to the hotel, they cook delicious, fast and fairly affordable prices. Thank you for a good rest!)
Three with a minus ....
The impression of this hotel is twofold, there are pros and cons, the main plus is the proximity of the sea. The beach is medium and small pebbles, there are not many people, sun beds and umbrellas are paid. The room is sufficient for a family of 3 people (2 adults + a child of 7 years old), the ceilings are high, the view is gorgeous from the window (although not on the sea), the mountains and nature are beautiful in their own way. In principle, the room has everything you need, a refrigerator, a kettle is available, a hairdryer was given on request, bed linen and towels were cleaned and changed regularly, if you leave the keys at the reception, the air conditioner worked properly. Wi-fi in the hotel and on the beach opposite was catching well. Of the cons, they are not critical, but they spoiled the overall impression, although we are not very picky, we understood that it was 3*, but still... - torn tulle, a chipped mirror in the bathroom, water in the sink splashes in different directions because the mesh on the mixer is either torn or clogged with something, the towel holder is hanging on one nail, it's about to fall off, the bathroom door closes if you lift and press, black mold in the shower tray, the water supply hose to the toilet leaked, the mattress is old, washed out and there was not enough lighting in the evening in the form of a wall sconce or night light... About food – we only had breakfast, good porridges, hearty, fried eggs, tea or coffee drinks 3 in 1, a couple of times we were given non-edible pancakes with cottage cheese and sausage. Breakfast at the hotel is convenient, especially since they turned out to be quite hearty, and I had a snack at the sea before lunch. The location of the hotel is closer to new Gagra, to the Ferris wheel and the embankment it takes 10-20 minutes to walk at a calm pace, old Gagra and its main attractions are 5 km from this hotel, there is public transport and taxis, walking is also real.
We had a rest this year at the Ruslan hotel. The hotel itself is not bad , clean, tasty food , the administrator Elona is very pleasant , worries about everyone as for herself , thanks to her 4-star review. What can not be said about the second administrator, who only with her expression can spoil the whole mood for the whole day, and if she also opens her mouth, then the mood is spoiled for the whole rest..... Why work in such a place if you just don't like people that you show with all your appearance how you don't like them.... In general, we will not come to this hotel anymore just because of her
The hotel is simply the best! We stayed there several times, friends and relatives went on my recommendation, everyone was delighted! The price, the quality of service, the location, the stunning view (from both sides, I don't even know which one is cooler) the music is audible, but it perfectly complements the relaxation atmosphere and creates a mood. The food is amazingly delicious, both in the dining room and in the restaurant. You have set a high bar for your competitors, they cannot reach you! Thanks to the host and everyone who helps with soul and pleasure! I hope that we will come again and more than once!❤
Nice hotel by the sea, friendly staff. I especially liked Ilona, the receptionist, who is always ready to help. I liked that the breakfasts on the wonderful veranda overlooking the sea, but the breakfasts themselves are so-so, meager and rather monotonous.
Of course it's not three stars, but the proximity of the sea forgives everything. We stayed in a side room with a sea view. The room is spacious. The bed is double. The mattress needs to be replaced. The room has a TV, refrigerator, kettle, hairdryer, air conditioning. The towels are large and one is for the feet. There is a half-working Jacuzzi in the bathroom. Hot and cold water. The lights were never turned off. Uncomplicated breakfasts, who does not like it, there is a great cafe across the street,, A boat,,. The staff is responsive, polite. Before I went, I read a lot of reviews, I was worried. But I would like to say, dear vacationers, the attitude towards you depends on yourself. Don't expect manna from a 3-star hotel. In general, we liked it. And yes, the place is convenient, near a cafe, a cultural center, a transport stop, a taxi and not noisy.
I would give 3 stars, as it stands in the description. But! the renovation in the rooms was done so badly, the walls were light green and pink-beige. It was possible to glue everything so as not to smear on the platbands and all protruding objects.
The furniture was broken (the table was held only by the closet), the curtains were torn, the air conditioner was not working at full capacity and the blinds were not rotating. The bathroom is a tile laid simply armless . Euro-bl-repair.
And what they write like service and polite and attentive staff - there is no such thing here. Moreover, the cheapskates could not arrange a bottle of champagne for their wife's doctor. The location also saved the view from the window, which was important for the wife. If they also broke it off, it would be a disaster...
Everything is OK, the price tag is normal! The staff is helpful, I liked Everything. We had a family vacation. The sea is clean, pebbles, the first line, there is a cafe. I recommend you to visit
I liked everything!The sea view is awesome, the shared balcony, but it doesn't bother.All adequate people!They don't look in the windows!!!We slept with an open balcony and no one rushed to us at night!!!There are friendly girls at the reception, the rooms are cleaned every other day.Everything is clean, cozy, the rooms have everything you need:kettle,hair dryer,refrigerator,air conditioning.And all the other furniture.We were in September 2024 .
Very good price-quality ratio. The location is very good - close to the sea. The room is nice, clean, the furniture looks good, but not particularly reliable.
A decent 3* hotel. The girls at the reception solve any questions promptly. Stable room cleaning. Our room faced the mountains, respectively, on the main street. What pleased me was that the door was closed and there was no noise of passing cars, no music from the nearest cafe.
A good hotel for 3*. Ideal location: easy to reach, the first line does not happen, near the center, but not in the epicenter of resort life. Some wrote about loud music. Loud music only happens when there is a concert in the House of Culture. With the door to the balcony closed, it does not bother at all. The air conditioning in the room works perfectly. The view is beautiful of the mountains and the sea. The beach is clean if tourists don't litter. Someone complained about the breakwater. Yes, there is, near the shore. You can see him, the hotel has a warning. The breakwater is not a problem, you can easily swim across it or swing on the waves between the shore and the breakwater. The staff is polite and pleasant. Homemade breakfasts: porridge, omelette, tea, coffee bags. You can drink delicious coffee nearby at the Colloquial coffee shop. I was satisfied with the choice of this particular hotel.
A nice and affordable hotel. The staff is polite and friendly, we liked everything. We were at the end of May, we were fed only breakfast. Regular breakfasts, porridges + something else. Tea, coffee (3in1). In general, it's not a buffet, but these are small things. Sea views - bonba, hotel location - 0 line)) right on the beach.
There are shops, cafes, and some street food around)
The hotel has a shuttle service, please keep in mind who is traveling from Adler. 700 rubles . Per person. Taxi drivers at the airport charge from 4000 rubles per car.
Yandex taxi only takes you to the border, although it will calculate the cost to the hotel. Keep in mind.
I would like to return to this hotel - definitely yes!
We stayed at this hotel from 06/26.23- 07/10.23. The hotel is very well located near the sea, the staff is friendly, the rooms and the hotel itself are clean. When the lights were turned off in Gagra, the generator was turned on.
Of the cons: there are sun beds and umbrellas on the beach for a fee, for the entire period of stay we were given one piece of soap and 3 bags of shampoo, there was no shower gel at all. The breakfasts are very modest: porridge + a small portion of the second, tea or coffee 3 in 1, bread.
The hotel is located on the very shore. We lived on the 3rd floor with a sea view. The room is large, clean enough, the hotel has a restaurant, reasonable prices, delicious. There was breakfast at the hotel. Regular, portioned, porridge, omelette, tea/coffee, bread. The Internet worked everywhere. Sun beds and umbrellas are available on the beach for a fee. But you can safely lie on a towel.
A very bad impression was left of the hotel and its rules. The hotel management does not show any loyalty to tourists from the Russian Federation. We had problems crossing the border and got overlays with the settlement. The hotel didn't even want to listen to anything. The refund was REFUSED. It's a pity 👎
We enjoyed our stay at the Ruslan Hotel. The hotel is located on the first line, 50 meters from the sea.
The standard room was small, but it had everything you need for a comfortable stay. The room was bright, cozy, clean, and air-conditioned. It was nice to come back here after the beach/walk. The room had a wide window and a balcony. Beautiful view of the mountains.
There is a fountain and a cafe in the courtyard. Breakfast is served on the veranda overlooking the sea.
For the duration of our stay, we were given a hairdryer and a kettle, as well as cutlery and dishes. The iron was on the floor. All the staff is friendly and helpful, special thanks to Ilona and Elana. We recommend this hotel for a vacation stay!
The hotel is not bad, there is an elevator, rooms that overlook the sea are not rented through a tour operator. Clean, the room is cleaned every 3 days, towels and bed linen are changed. The cafe in the courtyard mutes the music after 22.00, which is very good. The sea is really 40 meters. The girls did well at the reception, they gave out a corkscrew, a knife, glasses. Friendly staff. Next to the dining boat across the street is very convenient, the food is normal, the prices are inadequate, but let me remind you this is a canteen and not a restaurant, there is a unique self-service and also a waiter if you do not want to stand in line takes +10% to the check. Of the minuses, the beach is common, but there is always enough space, sun beds and an umbrella 400 rubles from morning to 19.00, who rents their attitude is not very human, the breakwater is very close, as if it were not very convenient, breakfast is not at all some porridge cooked on water without butter and milk, like an omelet, frequent blackouts, the generator is not always they run and if they do, then those who live on the 4th floor do not have enough generator power for them. There were outages 3 times a day.
It would be all right. The food is modest. There is no safe in the room, you must leave the keys. As a result, a large amount of money was lost. We stayed for 2 days, then moved. The loss was discovered too late. Well, I think it's useless to look, there are no cameras...
The hotel is clean and looks pretty enough, but the beach leaves much to be desired, in the sea a couple of meters from the shore there are huge blocks with protruding pieces of iron, which they position as breakwaters, these blocks are underwater and it is very difficult to swim without hitting them, in addition, on the beach of this boarding house, sunbeds are rented 400 rubles a day, this along with the umbrella, the food also leaves much to be desired, the portions are very modest and not very tasty. I have a child who eats everything in an ordinary kindergarten, ate practically nothing there, it was tasteless if you leave for the whole day, no dry. You are not provided with rations, although there were no problems with this in other sanatoriums, in general, we will not return to this place anymore
Nice hotel,nice staff,rooms are large enough,the view from the balcony to the sea is beautiful,Parking,cafe,elevator,kettle in the room.
We stayed in October, we could not evaluate the work of the cafe, it was closed, but the territory is beautiful
We were in the off-season, we liked everything. The rooms are clean, tidy, equipped with a boiler, a clean bathroom, which is very important. The hotel itself stands right on the shore, on the summer veranda overlooking the sea there are large wooden tables and benches. We lived on the 3rd floor with a sea view! It's just cool to wake up in the morning to the sound of waves. The territory is clean, the staff is polite, there is access to the beach from the hotel. The beach is pebbly with sand and crushed shells. There is an elevator. The hotel has a restaurant, but it was closed in October.
We had a rest in August of the 23rd year. The hotel is located right by the sea, this is a huge plus, especially if the room overlooks the sea. The food is like in a Soviet sanatorium. Simple, but edible. The staff is very friendly, diligent and the reception, and the cleaning, and the kitchen, all five plus.
Probably everyone has heard and read about intestinal infection in Gagra. We were also aware, but we hoped that we would get through. So we all got carried away.🤦
And it seems to be all the residents of the hotel. And it's not about nutrition at all, it's just that the sea really smelled of feces sometimes. We read that someone writes "just don't drink water from the sea." So no one drinks it, and in general they didn't swim very much, but it didn't save anyone from an intestinal infection.
Fortunately, there is a pharmacy right next to it, the prices are reasonable and there is a queue of the same sufferers all the time. But there is everything on sale to save us. And so everything is fine, as we got into the past. Cockroaches in canteens (not in the hotel), queues and fighting for a table, just deja vu. We went once, thanks to everyone, but not a foot more. Excursions are a separate topic, the divorce is continuous. Get ready that if the tour is scheduled for five hours, then four is the road and arrivals for the sale of honey, wine, cheese. It's a long time to write, but believe me- it's all a divorce for money, but for them it's an opportunity to make money on those who came for the first time. Have a good rest, everyone.
We stayed in October, everything is clean, convenient, there is Parking, a cafe is open during the season, excellent Wi-Fi, the girls at the reception are very correct and polite
The undoubted advantage of the hotel is its location on the first line. Fairly recent renovation, spacious rooms with panoramic Windows, good mattresses on the beds, but... As usual in Abkhazia, if something breaks or falls off, no one fixes it. The hotel claims to have a three-star status, but the administration is absolutely sure that cosmetics (soap, shampoos, shower gels) are put only once, upon check-in, so everything had to be bought, including beach towels. They are not issued in principle. It is very strange that the hotel, located almost on the beach, did not equip this very beach. Sun beds and umbrellas were provided by some left-handed person, at 150 and 100 rubles per day. However, his wife worked at the hotel, perhaps this is such a small family business ...
it is worth mentioning separately about the included three meals a day. If possible, refuse, otherwise throw money away, and the prices at the hotel are unreasonably high. The food is disgusting, at the level of the school cafeteria. For example, breakfast: liquid porridge without butter, boiled egg, bread, cheap packaged tea. And no choice but to eat somewhere else...
We checked into the Ruslan hotel in September, the hotel is not bad, but there is one thing.the beach is not well-groomed sun beds and umbrellas for a fee, and the biggest minus is the sewage drains into the sea, and another of the minuses is that money is not returned for unused rest days, they say at the reception that they do not return the money, i.e. you are sick or healthy, the administration does not care about you!!!! I do not recommend the hotel!!!!
See original · Русский
3
4
Е
Елена Юрьевна
Level 4 Local Expert
July 16, 2024
The staff is wonderful! Everything is clean and cozy. The room is spacious, the chairs are soft)) the beds are good, they do not creak, the mattresses are smooth and soft. The sea view is beautiful right under the balcony!
The sea is within walking distance , there is a cafe on the territory , prices are expensive. However, there are breakwaters near the shore , it was somehow dangerous for me to swim , although the sea is clean and warm.
The hotel is good. Fresh renovation. There is an elevator, very convenient! It is very inconvenient that they do not bring water to the room. The cafe nearby is good, the food is delicious and not expensive. On the last day, they were poisoned and the waiters agreed on broth with crackers! The only drawback is that the hotel does not make a discount on staying until the evening. There was a late flight and I had to pay for the day.
The hotel is not bad. Excellent, spacious rooms with fresh renovation, good furniture and appliances. Good double-glazed windows (the windows overlooked the courtyard, where music was playing loudly) could not hear anything. The rooms are on a solid 5. The rooms are cleaned every three days, everything is clear. Change of towels too. The only huge disadvantage of this hotel is its kitchen. More precisely, the food that is included in the ticket price. You guys are stuck in the Stone Age. No one feeds people like that anymore. It is clear that no one cares, like or dislike, as they say.... But this belch is dragging you to the bottom. Either remove this "complex nutrition" altogether or change it. And serving food in a hole is a shame.
The hotel is not bad. It is located on the very shore. We lived in a 2 km suite with a sea view.
The hotel is clean, there is an elevator.
The beach is not crowded, but there are stone slabs with iron pins in the sea, all floating along the shore.
There is a Blue Lagoon cafe on the beach, where music rumbles all day until 1 a.m.So it is impossible to relax in the room after lunch, and to fall asleep at night too.
The food at the hotel is very poor and tasteless. In the morning porridge, at lunch vegetable soup and the second of 100 g of side dish and 50 g of meat, dinner mashed potatoes on water and sausage.
You can eat if you are very hungry and have no choice. But if you think that you are going to a hotel with meals, then you are mistaken.
There is a Ruslan restaurant in the courtyard, opposite there is a dining boat where you can eat something.
The staff at the reception and in the cafe are not very friendly.
Rotavirus is raging all around.We didn't eat in cafes and restaurants, but managed to pick up and get sick with the whole family.The younger 4g was dug up in the hospital.
We didn't get on any excursions, because everyone got sick.
Would I recommend going to this hotel? Definitely not.There is no good beach, no food, nowhere to walk and not a friendly attitude.
Excellent hotel, excellent service. I really liked the panoramic sea view. Recommend. Everything you need for a comfortable stay is within walking distance
Why the hotel is unclear, because there was only soap in the room when checking in. We bought the shampoo and the rest ourselves at the store. The beds are made of iron, like in a pioneer camp, and they creak very much. The sound insulation is weak. Breakfasts are the same as from childhood. Porridge, sandwich or casserole and tea (coffee). One of the advantages is a good location near the cafe Boat, beautifully decorated facade, location on the 1st line. We took a room with a sea view and it was perfect. The air conditioning in the room worked well. That's basically all
So let's get started.
Pros: the location is good, close to the sea, there are pharmacies and shops nearby. The hotel itself looks clean, lived in a suite, nice (but then problems started). Friendly staff, always help in any way they can, nice young girls, both administrators and cleaning. Sea view rooms with a beautiful view. That's all.
Cons: disgusting food, cold, the cheapest overcooked pasta, sticky mashed potatoes, chewed cutlets with rice, soups without a single piece of meat. Eat outside, you are accompanied by stray dogs, dirty, flea-ridden and skinned. I do not want to come to eat, I do not have an appetite (photo below).
There are breakwaters in the sea, what they are and where they are not said. I went up to my chest and immediately they, sticking out rusty sticks at the bottom of the sea, did not swim normally, nothing. The descent to the sea is disgusting, the iron steps with big holes, it's hard for children and elderly people to get down and up there! Even the young have to hold on to the handrail and descend slowly (photo below). Next are the stripped pallets in which we turned our legs out more than once (photo below).
In the SUITE, ants crawled over me all night, just ran in a crowd from under the sofa and I constantly woke up in this "pleasure". The bathroom stank unbearably of sewage. There were occasional problems with water and light, but they were solved quickly. We cleaned the room 1 time during the whole time, we took the vacuum cleaner ourselves in the hallway and went to do what the staff had to do.
We never slept during the whole vacation, because there is an incomprehensible institution on the beach under the windows, where no one is ever there, but the music is POUNDING so that the windows shake. Playing all this fun from 9 am to 01:00 at NIGHT! There are two stoned guys sitting there who are "high."
Further, on the other side of the cafe, there is also music screaming, but it seems quieter. We went there on the second day to eat, as it is impossible to eat in the dining room. ROTAVIRUS IS PROVIDED FOR THE REST OF THE VACATION! For 5 days we lay with fever, vomiting and diarrhea. But these are still flowers.
We were hospitalized for two days, ivs at our own expense, medicines, injections, total: 14 thousand for your rotavirus in Gagra.
The child's temperature rose to 40 and gastric bleeding began! I'm silent about their local hospital, a quiet horror, but that's another thing…
Now we are at home and we are still coping with the consequences of that meal at the Ruslan cafe, it has been a whole week, but we are not getting better. We also refer to the virus in the sea. Clearly not what we expected from a vacation. We will not return to Abkhazia anymore, it is completely unsanitary, every second person has rotavirus!
The impressions are excellent!I read a lot of reviews and was afraid to go.The hotel is good, we checked in and did not regret a single gram that it was here!A room with a sea view, my dream has come true !!!True, the sea is stormy, but this does not prevent you from enjoying the waves.Water is like fresh milk!I've rested in many places before, but here is a special nature!Eating like at home when you don't want to bother, but it suits us!
The hotel is not bad, on the first line, it is expensive for the price, we lived from 06.10.22 to 06.20.22. The staff is responsive, especially the administrator Ilona, I do not know the second by name, also a very pleasant and responsive girl. The room was cleaned regularly, there is nothing to complain about. Cafe Ruslan, this is a separate topic, expensive in itself, I decided to celebrate my vacation, ordered a pork shalyk. I've never eaten such crackers in my life, I can't chew a drop of juice, a knife doesn't cut. I really like cooking kebabs myself, I've seen a lot, but here I was surprised, HORROR. To which the waiter replied, I'm SORRY. There are no words, honestly. The most normal waiter in this place is Ksyusha, she's just great. And so on the opposite side is a dining boat, awesome, and very cheap, and insanely delicious, people are pouring in in droves. And it works from 8:00 in the morning, there are pancakes, and scrambled eggs, and you will find a lot of delicious things. In general, if you let go of the food in the hotel, which is so disgusting, and pass the cafe that is in front of the hotel, everything is fine. But if you come across a room not on the sea, which happened to us, you can't get enough sleep, the music screams until 12 at night, and the fountains make a lot of noise. The rest of the staff is pulling this hotel. Thank them very much.
We liked everything except breakfast, very, very sparsely, mostly they gave us porridge.But the view from the room is amazing, you can't take your eyes off))
I write with errors, but the truth is, I lived in this <Ruslan hotel> from 17.09.2023 to 22.09.2023, who did not live in other hotels, maybe this is normal.in the photos, the cafe restaurant does not belong to them, dogs run around very dirty, they often turn off the light, the generator does not work, I left without touching, did not shave, did not wash the staff 4 girls who do not know why do not decide gave 2 pieces of soap in 5 days 1 time cleaned and took out the trash the bed was not changed because clean was lived alone more I'm not going there
Excellent hotel on the 1st line.
The sea is 30 meters away 👍🙂
For 11 years we have been traveling with family and friends to Gagra and to this hotel.
The rooms are clean, with all the amenities in the room, the hotel has been renovated for 2 years. A nice summer cafe, there is a restaurant with home cooking. The hostess of the hotel Zoya Iradionovna is hospitable and participates in all the processes herself, also in the kitchen.
The girls at the reception, Hannah and Ilona, are always ready to help with all questions.
Wi-Fi is free of charge and with good speed.
Therefore, we definitely recommend this hotel. And we will go again in 2022. ☀️🙂
A great hotel right by the sea. We lived in a two-room suite with a sea view. There is no kitchen, but there is a good dining room across the street and there is a cafe with kebabs in the courtyard
A nice hotel right by the sea. The rooms are spacious, there is hot water, but there is a heater there, so you need to wash quickly so that there is enough for two. There was no hair dryer in the room, we lived in 303 with a view of the garden and cafe, there was no noise, but this is not the season. The room has a refrigerator and a refrigerator, in general, everything is cozy and cozy. The cafe at the hotel, which is Ruslan, is delicious and cheap. I advise you to try a dish with the name Esa - it's better to take one for two, it's a delicious thing)