Samsung
151 review
January 30
Many people today treat their phone as reverently as they treat a pet. And if something happens to him, for example, he stops charging (dies), the same panic (or stupor), trembling in his hands and not understanding how to live on. And you also bring it to some private "clinic" (workshop) and they tell you that your "pet" is very bad, and if you don't do an expensive "operation" (repair) urgently, then "bobik" will have to be put down...
Against this background, the experience of visiting the Samsung service center was very pleasant, where the problem of "life and death" was solved by simple and inexpensive cleaning of connectors. Not to mention the kind attitude towards customers and the proper registration of the services provided.
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December 31, 2024
I changed the battery for the galaxy s20 at this service center. Everything is completed quickly, from ordering to replacing the battery. The staff is polite, the girls are nice and pleasant to talk to) additionally consulted on the phone. If samsung repairs, then only in this center!
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November 26, 2024
Well, this is probably the best service center in the Republic of Belarus.
We dealt with the issue very quickly. We carried out repairs faster than the stated deadlines.
Very loyally replaced everything that can be guaranteed. Unexpectedly!
Usually warranty workshops try to "move out" of the warranty, there was no such thing.
Thanks!
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1
July 23, 2024
I would like to express my gratitude to the customer service specialist of Samsung service center, Anastasia Terekhova. She professionally and promptly accepted my Samsung S24 mobile phone for verification in the service. Anastasia listened carefully to my wishes and provided a detailed explanation of all the stages of verification and issuance of an opinion on compliance with operating conditions. Her kindness and competence made the process of contacting the service center as comfortable as possible. Thanks to Anastasia for the excellent service!
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September 22, 2024
Yesterday we contacted the crisis center with the problem of phone hacking. Anastasia Terekhova quickly and professionally fixed all the problems. She showed sensitivity and attention to our problems. Thank you very much!
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1
October 21, 2024
The diagnosis of my TV was made quickly: it was passed in the morning, and the next day they already called. As a result, the matrix was replaced. We use it, there are no complaints. I recommend contacting this service center, because here are original spare parts and quick repairs. At the reception, the specialists are polite and quickly place an order, you do not have to spend a lot of time in the service.
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January 9
This is not the first time I have applied. The staff is pleasant, you will definitely find a solution to the problem. I changed the battery to the s10e a long time ago, it was done quickly, everything is fine.
Today we helped with the charging connector, cleaned it for free)
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January 28
I contacted the official Samsung service with the problem of battery bloating on the Samsung S21. Unfortunately, my experience turned out to be extremely negative.
Immediately after discovering the problem, I hurried to the service, hoping for professional help. However, instead of fixing the faulty cable, which, as it turned out, was damaged by a damaged battery, I was told that I needed to change the display for a large amount. Moreover, they even tried to install a non-native cable in front of me to prove that it was the display that was faulty, because green stripes appeared on it. I think the service specialists should know that this is a normal reaction of the display to the use of non-original parts (they tried to install a cable of another phone model).
Fortunately, I work in the field of information technology and was able to spot something wrong. I changed the battery myself, extracted the data from the phone (although I was told that this was not possible, and that I would only be able to get my data if I changed the display), and put the device on hold for two months to think about the situation.
Two months later, I remembered once again about the phone, and decided to do a little research on the Internet, as I remembered all the details of the conversation with the service engineers, and there were many inconsistencies. After that, I decided to show the phone in another service, and, fortunately, they told me that my display was fully functional and I just needed to replace the cable for a lot less money (after all, this is not the most expensive part of the phone, like the display :)). In just 4 hours, I returned with a fully working phone! While the Samsung service only took 5 days to diagnose.
As a result, I can say that either people are being deceived for money in this service, or incompetent specialists are working. Definitely, I don't recommend this place. You will not only waste money, but also lose your precious time. I would give 2 stars just for the fact that they didn't charge me for all this stress, but realizing the whole situation anew, I still don't think this service deserves even 1 star.
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December 8, 2024
We applied to replace the film with Samsung flip5, the film cost 100 rubles. The next day, bubbles immediately appeared on the fold line of the phone and they do not go away. Why take the price 4 times more than the rest of the private traders , if the result is the same shit? Before that, 35 r was made and the film lasted for several months. The photo shows the 3rd day. If you want to change the film, do not contact us, the worst film replacement for flips in Minsk is also for overprice
P.S the situation was fixed, another master did it, today it's been about a week - everything is OK
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September 6, 2024
Disgusting service center! I passed the Samsung SM A- 505FM phone for diagnosis.(the phone was not charging) After making the diagnosis, I was informed that I needed to replace the motherboard - the price is 470 rubles + 55 repair and diagnostics 30 = 555 rubles. I refused the repair and gave the phone to a private person. The power connector has been replaced. The cost of repair with a part is 36 rubles. Judge for yourself the difference in price, specialists, trust in them and whether it is worth contacting such services.
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August 31, 2024
Good afternoon.Three years ago, we bought a Samsyng TV and an additional 3-year warranty from this service.A week ago, the display flew, calling the hotline, they worked promptly on Tuesday, they took it away and on Friday the TV was ready.Thanks to the service for the promptness and quality of service.
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1
November 2, 2024
That's what I understand the service! I came with a problem - the phone does not charge well, I thought to change the battery already, the girl immediately found what the problem was - the charging slot was clogged with dust and dirt. I cleaned it, three minutes and it's done. I solved the problem, smiled, didn't take the money, wished you a good day. Super! Managers, take care of such customer-oriented employees!
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November 1, 2024
I contacted the service center regarding the issue of poor contact of the charger in the phone. The problem was solved by specialists within 5 minutes. Additionally, we helped to clean the connectors in the phone.
I was satisfied with everything, I recommend contacting you.
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February 8, 2024
Samsung Plaza Service Center is probably the only service in our city that can be called a service center, not a workshop. The repairs were carried out quickly and efficiently. There is a polite and friendly service at the reception and on the phone. After the repair, the phone is as good as new. Yes, spare parts are not cheap, they are changed modularly, but it was important to me that only original parts were used. If you are looking for Samsung repairs, then only here)
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September 18, 2024
Shocked, in a good way))
I brought my samsung with the problem of the charger connector: the phone did not charge or somehow, after numerous attempts. I was ready to give the phone for repair, but it turned out that it was enough to clean the connector! And, most importantly, we did it right away and for free!! Thanks! Just handsome!)
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1
April 4, 2024
I applied to clean the speaker in my phone. Everything was executed promptly and efficiently. Customer service specialists are sooooo patient, tactful, friendly. There is a corner for children in the office: a table, chairs, coloring books with colored pencils. A comfortable waiting area. I was satisfied and I boldly recommend it.
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2
January 24
The button in the Samsung S7 is broken. The spare part is not supplied. I wanted to move it from the donor. The usual phone workshop didn't even start, they say it's difficult to disassemble and the case may crack. The Samsung center moved the button from the donor in 10 minutes, and without disassembling the device. You can immediately see where the Company is and where the self-taught amateurs are. This is the most professional service center. Thanks to them.
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October 29, 2024
An excellent service center, the work is done quickly and efficiently. Special thanks to the team, namely Anastasia Terekhova, for polite communication, detailed advice and good mood!
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November 11, 2024
Excellent service was when the TV was still under warranty. Replacing the display is fast and without taking/bringing. But as soon as the warranty is over, then take it to the diagnostics, wait until the details appear... It's not pleasant, even though you have to pay decently.
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1
January 18
I would like to share my experience of contacting this service center. I started to "dumb down" the TV, and then completely freeze. By all indications and reviews on the Internet, there was a problem with the memory chip on the motherboard. I sent it to this service for verification. According to the diagnostic time, they promised to find out the reason for the hangup due to high workload within 10 working days. However, 3 hours after the goods were put in for repair, I received a call informing me of the need to replace the 550r fee.! I was alarmed not only by the amount, but also by the promptness of the diagnosis. It was like they were just waiting for my TV. I myself understood without disassembling the TV that it was about the board. But it was important for me to find out which element of the board was out of order based on the diagnostic results. But I didn't get an answer to that. The specialist at the reception only dryly limited himself to the fact that the service changes the elements entirely. I wouldn't have any more questions, but they charged me 50 rubles for such an underdiagnosis. As a result, I took the TV, took it to the "garage" amateur radio electronics, who solved the problem for me by soldering the flash memory on the motherboard for 150 rubles. within 2 days. Draw your own conclusions.
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March 5, 2024
I was very disappointed. I gave the Galaxy S21 phone for diagnostics. Based on their response, there are two replacement boards. When asked about the causes of the malfunction, I was only told on the phone that there was no visible damage on the boards. In my understanding, diagnostics are performed to identify malfunctions and their causes, and the replacement of the boards offered to me is already troubleshooting. What if this is a systematic malfunction of the board, then the replaced board will be replaced after some time? Very annoyed, a waste of time and money.
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November 12, 2023
It's just disgusting! I ordered a display module for Samsung Galaxy S22 Ultra, when ordering spare parts, the delivery time was promised one or two days, as a result, I waited a week for the module, after receiving the module, I called the service center, there were just over two hours left before the end of working hours, they said if I arrived within 20 minutes, the display would be replaced for me. I arrived on time, they refused to repair me, with the words "the queue, you know, leave the phone or come on Monday." Are you kidding me? The replacement of this display module costs you more than 900 BYN, with the retail cost of spare parts about 130-140 $, and even at such prices you do not meet the stated deadlines, do not provide the proper level of service and mislead customers! In principle, I will not repair your equipment and recommend your potential customers to look for other service centers!
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3
1
December 15, 2024
The service is terrible. Employees don't understand where they work. Questions about the work carried out are simply not answered
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September 12, 2024
I liked the attitude , they explained everything patiently and carefully
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July 23, 2024
I couldn't fix the camera on s23+ anywhere in Minsk. They helped here, they did it quickly, and they found the spare part quickly too. Thanks
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1
August 17, 2024
We promptly helped with the replacement of the charging case for headphones
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February 8, 2024
I applied for repair of the TV - the display is broken. It was replaced as soon as possible. A good master, I was satisfied with the service! Thank you very much))
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2
November 20, 2024
Excellent service
We cleaned the connector port in 5 minutes, suffered from charging for half a year
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December 14, 2023
There is no place to park a car.I handed over the soundbar for repair, deognostics were done for a week, they said they would not help, insisted on replacing the part, put it back out of order, took it with a new part, gave it to other craftsmen and everything worked, draw your own conclusions...
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3
September 16, 2022
Fast and high-quality service. I work as professionals in my field. Polite and friendly staff. I would especially like to mention the head of Krasovsky Vitaly Sergeevich - he treated the problem with understanding and found solutions to solve the problem quickly. Thank you very much!!!
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August 3, 2023
Hello. I brought the TV to repair the UE40F6500AB of Russian production (Kaluga) in 2013. The cause was determined for a week. They replied that the ton-board was out of order and gave its brand LCD CY GF400CSL...LSF400HJ01. They told a sad story that the TVs of this model were discontinued and spare parts were not produced and even contacted the manufacturer. They advised me to look for a fee myself. Naturally, they took payment for diagnostics and without guarantees that they would accurately determine the cause and make repairs!!! I turned to another workshop. Have arrived...The TV was taken away...a malfunction was detected - it turned out that the screen socket burned out, not the board!!! They called and announced the price of repairs and spare parts. I agreed, it turned out to be inexpensive...for all 200 bel.rub. They were brought and installed in place
EVERYTHING WORKS!!! Excellent, competent specialists.
So it's better to look for another TV repair shop with competent specialists. This server.I DO NOT RECOMMEND the center!!!
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7
November 27, 2024
I am extremely outraged by the work of the masters .
I handed over the TV for diagnostics , they said the matrix was for replacement . He refused to repair it , sold the bodies for spare parts .
The one who bought it restored it with the help of firmware and that's all.
There are no words , just some kind of scribe
I paid 1t.r for the diagnosis.
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September 16, 2022
The very case when contacting a service center, you really get to the service center. Pleasant staff, atmosphere, spare parts are only original. I contacted by phone just to find out the cost of replacing the battery in my Samsung S10. As a result, they ordered the part by phone, the next day they called and invited me to come to the installation. It was done in 40 minutes, I didn't even have to go for a walk. I just had time to drink a cup of coffee (coffee from the coffee machine in the service center itself). In general, that's what I imagined. This is how it should be, in my opinion.
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4
May 10, 2024
They are hostile and not interested in helping. One thing is written on the website, but in the office they say another, and on the hotline there is generally a third
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1
October 30, 2024
Everything is fine, but the cost of repairs...
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November 12, 2023
I would like more help for the sweaters. Then I ask about the work of the phone, and the answer still did not improve the work of the phone. They didn't help in any way, but like a Service center!
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December 31, 2024
Thank you all, happy New year!
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October 3, 2022
We arrived on Monday, and on Friday we already brought a TV with a new matrix. Operavtino, quickly, became even better than it was. I am very pleased, the guys did well. Thanks to the samsung palazzo service center
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4
December 13, 2024
Angelina top! The Angelina Award!!
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March 11, 2024
Prompt and high-quality service, courteous staff
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2
September 8, 2022
I contacted the service center with my Samsung S10 after I dropped it into the water(
They were immediately cleaned of water, diagnosed, and it took several hours. After cleaning, it was necessary to change only the connector, which I was pleasantly surprised because I was preparing for the worst. We did it on the same day!!! I am very grateful to the specialists for the prompt repair and special thanks to the girls for the detailed consultation! It was very pleasant to be in the service center)
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3
June 8, 2022
the quality of the goods is good, replacing the display is expensive, but I did not use high-quality delivery. Parking is difficult, but you can find it, the staff knows well what they are working with
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June 4, 2023
A twofold feeling! The service itself is not bad, but the girls sitting at the reception are zero!!! They are stupid, boorish, and in my opinion the service suffers from them by 100%
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6
January 19, 2024
I was repairing a Samsung A50. It was done in a couple of days. The display was broken. There are no questions)
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April 18, 2023
I wanted to fix an old Samsung tablet, they asked me. The acceptance was refused, because the charger connector is not the same as theirs, the old model and there will be no spare parts in the service.
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September 8, 2022
The girls are very friendly!!! We helped to sort out the problem in a couple of hours. I didn't think that a software update would solve the problem (the phone didn't turn on). Excellent service!!!!!
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November 17, 2021
Recommendation 10 +
... I already wrote that after contacting the Samsung Galaxy Note 9 software update in 2020, I need to replace the matrix, screen, battery, and front and back covers without a fee (I actually got a new phone).
Having once again contacted Samsung galaxy S21 Ultra, with the usual diagnostics, I was solved and many system errors were fixed. All employees go to the end,,, looking for information on the Internet, if they do not know, which strongly confirms the trust in this service center.
The queue is electronic. Comfortable sofas. There is a water cooler. Toilet. There is also a new service for disinfection of the telephone by irradiation with ultraviolet rays.
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February 22, 2021
They are gorgeous! This is the best, friendliest and fastest service in the world!!!! Thank you very much! They helped with the power button, hid it from falling bags, and sheltered it until the service opened in the morning! And all this with a smile, and always in a great mood!
I have contacted you several times and always have an exceptionally good impression!
Thank you very much! If there are questions with the phone, without looking directly at you, you will always help!
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May 7, 2022
Employees solve issues promptly, do their work quickly and efficiently, no questions asked! 5 stars. If there are no spare parts, they are brought quickly and immediately notified. Pleasant service.
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January 5
The staff is great!!!
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