Samsung
141 review
July 23
I would like to express my gratitude to the customer service specialist of Samsung service center, Anastasia Terekhova. She professionally and promptly accepted my Samsung S24 mobile phone for verification in the service. Anastasia listened carefully to my wishes and provided a detailed explanation of all the stages of verification and issuance of an opinion on compliance with operating conditions. Her kindness and competence made the process of contacting the service center as comfortable as possible. Thanks to Anastasia for the excellent service!
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1
November 26
Well, this is probably the best service center in the Republic of Belarus.
We dealt with the issue very quickly. We carried out repairs faster than the stated deadlines.
Very loyally replaced everything that can be guaranteed. Unexpectedly!
Usually warranty workshops try to "move out" of the warranty, there was no such thing.
Thanks!
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September 22
Yesterday we contacted the crisis center with the problem of phone hacking. Anastasia Terekhova quickly and professionally fixed all the problems. She showed sensitivity and attention to our problems. Thank you very much!
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1
October 21
The diagnosis of my TV was made quickly: it was passed in the morning, and the next day they already called. As a result, the matrix was replaced. We use it, there are no complaints. I recommend contacting this service center, because here are original spare parts and quick repairs. At the reception, the specialists are polite and quickly place an order, you do not have to spend a lot of time in the service.
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December 8
We applied to replace the film with Samsung flip5, the film cost 100 rubles. The next day, bubbles immediately appeared on the fold line of the phone and they do not go away. Why take the price 4 times more than the rest of the private traders , if the result is the same shit? Before that, 35 r was made and the film lasted for several months. The photo shows the 3rd day. If you want to change the film, do not contact us, the worst film replacement for flips in Minsk is also for overprice
P.S the situation was fixed, another master did it, today it's been about a week - everything is OK
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September 6
Disgusting service center! I passed the Samsung SM A- 505FM phone for diagnosis.(the phone was not charging) After making the diagnosis, I was informed that I needed to replace the motherboard - the price is 470 rubles + 55 repair and diagnostics 30 = 555 rubles. I refused the repair and gave the phone to a private person. The power connector has been replaced. The cost of repair with a part is 36 rubles. Judge for yourself the difference in price, specialists, trust in them and whether it is worth contacting such services.
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1
1
August 31
Good afternoon.Three years ago, we bought a Samsyng TV and an additional 3-year warranty from this service.A week ago, the display flew, calling the hotline, they worked promptly on Tuesday, they took it away and on Friday the TV was ready.Thanks to the service for the promptness and quality of service.
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1
November 2
That's what I understand the service! I came with a problem - the phone does not charge well, I thought to change the battery already, the girl immediately found what the problem was - the charging slot was clogged with dust and dirt. I cleaned it, three minutes and it's done. I solved the problem, smiled, didn't take the money, wished you a good day. Super! Managers, take care of such customer-oriented employees!
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February 8
Samsung Plaza Service Center is probably the only service in our city that can be called a service center, not a workshop. The repairs were carried out quickly and efficiently. There is a polite and friendly service at the reception and on the phone. After the repair, the phone is as good as new. Yes, spare parts are not cheap, they are changed modularly, but it was important to me that only original parts were used. If you are looking for Samsung repairs, then only here)
See original · Русский
3
1
April 4
I applied to clean the speaker in my phone. Everything was executed promptly and efficiently. Customer service specialists are sooooo patient, tactful, friendly. There is a corner for children in the office: a table, chairs, coloring books with colored pencils. A comfortable waiting area. I was satisfied and I boldly recommend it.
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2
November 1
I contacted the service center regarding the issue of poor contact of the charger in the phone. The problem was solved by specialists within 5 minutes. Additionally, we helped to clean the connectors in the phone.
I was satisfied with everything, I recommend contacting you.
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September 18
Shocked, in a good way))
I brought my samsung with the problem of the charger connector: the phone did not charge or somehow, after numerous attempts. I was ready to give the phone for repair, but it turned out that it was enough to clean the connector! And, most importantly, we did it right away and for free!! Thanks! Just handsome!)
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1
October 29
An excellent service center, the work is done quickly and efficiently. Special thanks to the team, namely Anastasia Terekhova, for polite communication, detailed advice and good mood!
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November 11
Excellent service was when the TV was still under warranty. Replacing the display is fast and without taking/bringing. But as soon as the warranty is over, then take it to the diagnostics, wait until the details appear... It's not pleasant, even though you have to pay decently.
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1
July 23
I couldn't fix the camera on s23+ anywhere in Minsk. They helped here, they did it quickly, and they found the spare part quickly too. Thanks
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1
March 5
I was very disappointed. I gave the Galaxy S21 phone for diagnostics. Based on their response, there are two replacement boards. When asked about the causes of the malfunction, I was only told on the phone that there was no visible damage on the boards. In my understanding, diagnostics are performed to identify malfunctions and their causes, and the replacement of the boards offered to me is already troubleshooting. What if this is a systematic malfunction of the board, then the replaced board will be replaced after some time? Very annoyed, a waste of time and money.
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3
2
November 12, 2023
It's just disgusting! I ordered a display module for Samsung Galaxy S22 Ultra, when ordering spare parts, the delivery time was promised one or two days, as a result, I waited a week for the module, after receiving the module, I called the service center, there were just over two hours left before the end of working hours, they said if I arrived within 20 minutes, the display would be replaced for me. I arrived on time, they refused to repair me, with the words "the queue, you know, leave the phone or come on Monday." Are you kidding me? The replacement of this display module costs you more than 900 BYN, with the retail cost of spare parts about 130-140 $, and even at such prices you do not meet the stated deadlines, do not provide the proper level of service and mislead customers! In principle, I will not repair your equipment and recommend your potential customers to look for other service centers!
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3
1
December 15
The service is terrible. Employees don't understand where they work. Questions about the work carried out are simply not answered
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September 12
I liked the attitude , they explained everything patiently and carefully
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February 8
I applied for repair of the TV - the display is broken. It was replaced as soon as possible. A good master, I was satisfied with the service! Thank you very much))
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2
December 14, 2023
There is no place to park a car.I handed over the soundbar for repair, deognostics were done for a week, they said they would not help, insisted on replacing the part, put it back out of order, took it with a new part, gave it to other craftsmen and everything worked, draw your own conclusions...
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3
August 17
We promptly helped with the replacement of the charging case for headphones
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August 3, 2023
Hello. I brought the TV to repair the UE40F6500AB of Russian production (Kaluga) in 2013. The cause was determined for a week. They replied that the ton-board was out of order and gave its brand LCD CY GF400CSL...LSF400HJ01. They told a sad story that the TVs of this model were discontinued and spare parts were not produced and even contacted the manufacturer. They advised me to look for a fee myself. Naturally, they took payment for diagnostics and without guarantees that they would accurately determine the cause and make repairs!!! I turned to another workshop. Have arrived...The TV was taken away...a malfunction was detected - it turned out that the screen socket burned out, not the board!!! They called and announced the price of repairs and spare parts. I agreed, it turned out to be inexpensive...for all 200 bel.rub. They were brought and installed in place
EVERYTHING WORKS!!! Excellent, competent specialists.
So it's better to look for another TV repair shop with competent specialists. This server.I DO NOT RECOMMEND the center!!!
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7
September 16, 2022
Fast and high-quality service. I work as professionals in my field. Polite and friendly staff. I would especially like to mention the head of Krasovsky Vitaly Sergeevich - he treated the problem with understanding and found solutions to solve the problem quickly. Thank you very much!!!
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3
November 20
Excellent service
We cleaned the connector port in 5 minutes, suffered from charging for half a year
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November 27
I am extremely outraged by the work of the masters .
I handed over the TV for diagnostics , they said the matrix was for replacement . He refused to repair it , sold the bodies for spare parts .
The one who bought it restored it with the help of firmware and that's all.
There are no words , just some kind of scribe
I paid 1t.r for the diagnosis.
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May 10
They are hostile and not interested in helping. One thing is written on the website, but in the office they say another, and on the hotline there is generally a third
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4
1
September 16, 2022
The very case when contacting a service center, you really get to the service center. Pleasant staff, atmosphere, spare parts are only original. I contacted by phone just to find out the cost of replacing the battery in my Samsung S10. As a result, they ordered the part by phone, the next day they called and invited me to come to the installation. It was done in 40 minutes, I didn't even have to go for a walk. I just had time to drink a cup of coffee (coffee from the coffee machine in the service center itself). In general, that's what I imagined. This is how it should be, in my opinion.
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4
November 12, 2023
I would like more help for the sweaters. Then I ask about the work of the phone, and the answer still did not improve the work of the phone. They didn't help in any way, but like a Service center!
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1
October 30
Everything is fine, but the cost of repairs...
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October 3, 2022
We arrived on Monday, and on Friday we already brought a TV with a new matrix. Operavtino, quickly, became even better than it was. I am very pleased, the guys did well. Thanks to the samsung palazzo service center
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4
March 11
Prompt and high-quality service, courteous staff
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2
September 8, 2022
I contacted the service center with my Samsung S10 after I dropped it into the water(
They were immediately cleaned of water, diagnosed, and it took several hours. After cleaning, it was necessary to change only the connector, which I was pleasantly surprised because I was preparing for the worst. We did it on the same day!!! I am very grateful to the specialists for the prompt repair and special thanks to the girls for the detailed consultation! It was very pleasant to be in the service center)
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3
December 13
Angelina top! The Angelina Award!!
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June 8, 2022
the quality of the goods is good, replacing the display is expensive, but I did not use high-quality delivery. Parking is difficult, but you can find it, the staff knows well what they are working with
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3
June 4, 2023
A twofold feeling! The service itself is not bad, but the girls sitting at the reception are zero!!! They are stupid, boorish, and in my opinion the service suffers from them by 100%
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6
January 19
I was repairing a Samsung A50. It was done in a couple of days. The display was broken. There are no questions)
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3
April 18, 2023
I wanted to fix an old Samsung tablet, they asked me. The acceptance was refused, because the charger connector is not the same as theirs, the old model and there will be no spare parts in the service.
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2
September 8, 2022
The girls are very friendly!!! We helped to sort out the problem in a couple of hours. I didn't think that a software update would solve the problem (the phone didn't turn on). Excellent service!!!!!
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2
1
November 17, 2021
Recommendation 10 +
... I already wrote that after contacting the Samsung Galaxy Note 9 software update in 2020, I need to replace the matrix, screen, battery, and front and back covers without a fee (I actually got a new phone).
Having once again contacted Samsung galaxy S21 Ultra, with the usual diagnostics, I was solved and many system errors were fixed. All employees go to the end,,, looking for information on the Internet, if they do not know, which strongly confirms the trust in this service center.
The queue is electronic. Comfortable sofas. There is a water cooler. Toilet. There is also a new service for disinfection of the telephone by irradiation with ultraviolet rays.
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2
May 7, 2022
Employees solve issues promptly, do their work quickly and efficiently, no questions asked! 5 stars. If there are no spare parts, they are brought quickly and immediately notified. Pleasant service.
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1
February 22, 2021
They are gorgeous! This is the best, friendliest and fastest service in the world!!!! Thank you very much! They helped with the power button, hid it from falling bags, and sheltered it until the service opened in the morning! And all this with a smile, and always in a great mood!
I have contacted you several times and always have an exceptionally good impression!
Thank you very much! If there are questions with the phone, without looking directly at you, you will always help!
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6
February 24, 2022
I was very pleased with the service center. I handed over the s20 ultra smartphone during the warranty period with a problem with the screen. Everything was done under warranty and even more. We have not only dealt with the screen, but also updated some internal components. Well done. The company's loyalty is on top!
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1
October 19, 2021
I contacted the service center to replace the display. Everything was done very quickly and efficiently. When ready, they offered to paste a protective glass to protect the display, I agreed and did not regret it. Everything was done in the best possible way. I was pleasantly impressed by this service center, I will come back here again. Thank you for being there!
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3
October 28, 2021
I want to shout obscenities !!!!!
I'll start by deleting my negative review left on 10/26/21.,
Of course, it is easier to delete when there is nothing to answer.
So I'll start over.
Shock, and that's all !!!
I handed over the phone to replace the display, to the service center at Kulman. We did it in three days, HOORAY!!!!
The repair cost 621 rubles.
Two weeks later, problems with the display began, I gave it back for repair, the warranty is four months after the first repair.
From October 12, repairs, as specified in the contract, within 14 days (without specifying working or calendar days).
A week later, I decided to find out how things are going with the repair ...
the answer is PERFECT:
- For a reason beyond our control, we are waiting for a detail...
- Okay, we are waiting. Thank you.
Fourteen days later, I'm calling to clarify again What? Where? When?
The answer is amazing!
-There are no details, if you are not satisfied with something, you can terminate the contract and pick up the phone.
- And what about the fact that the phone is under warranty?
- I need to contact the engineer, we'll call you back...
- Okay, I'm waiting.
The answer is incomparable!
- For a reason beyond our control, the delivery of parts is EXPECTED from November 19th to January.. the phone has been under repair since October 12th.
The question is, is this a Samsung service center?
As a result of the conversation:
- We can refund the money spent on repairs and give the phone back.
Okay
Upon arrival at the service center, the story with the phone became even more interesting !
!!!! I will get a refund on the condition that I provide them with the display that was given to me after the first repair of the phone, they will install it back on the phone and refund the money.
But I don't have it, I threw it away, why do I need a non-working panel! The contract does not specify anything about the safety of a non-working replaced part for the warranty period!
It's more fun next! So they take the display off my phone and give me the phone without the display and the money spent on the first repair.
Or wait for the receipt of the part. They are not required to issue a replacement phone for temporary use, and if they do, then only for up to two weeks.
The conversation did not take place with the management, because he is not in place. In principle, this is not surprising!
They still gave me a replacement phone, it was so clean to call, the case was broken in several places.
When you call the service center, you hear the phrase:
- Your call is important to us.
Yeah, and the customer doesn't care about your call, there's no need to notify about the current situation!
And also, re-read your own terms of delivery of equipment to the customer!
Re-read your repair conditions!
No one canceled the moral damage !!!
Thank you for the disgusting service, spoiled mood and disappointment!
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7
3
March 5, 2023
Excellent service. I liked everything very much. I definitely recommend it.
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2
January 2, 2022
The tablet's screen stopped working (warranty period) - it's ready in 2 days. Excellent and prompt. The only drawback is that there are a lot of paid parking nearby.
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3
October 11, 2021
I applied twice. The first time for non-warranty repair, the second time for warranty. The quality of service was excellent both times. When I repaired the phone after the end of the warranty period, there were no necessary patches. We ordered the missing spare parts in advance and when the spare parts arrived, I came again and got my phone back an hour later.
The second time I repaired the monitor under warranty, after 2 days I took it away as good as new!
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3
July 8, 2021
Discourage the desire to have the products of this company.
I applied for a marriage detected in the device - they fixed it, said everything was fine, within a week all the malfunctions returned, and some did not leave the device, at my request they made a request to Samsung - marriage recognition was refused, because the miraculous employees of this service center extremely incorrectly formulated the shortcomings of my device, and indicated one of the great sets (7+) I wouldn't be outraged if I had some kind of economy phone, but no, I managed to take the S21!
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6
2
August 24, 2021
We are extremely dissatisfied with the work of the official samsung service. A few years ago, we purchased a TV from this company, on the 3rd day of use, the child breaks the matrix, we call the service center to find out the cost of replacing the matrix, they tell us the amount, comparing the cost of buying a new TV, we decided that the replacement price suits us, brought the TV to the service center and, lo and behold, on the spot, the replacement price increased almost 2 times, then we decided that this was an accident, BUT 3 years have passed and we decided to find out once again the cost of replacing the matrix with the same TV, still time has passed, the model is no longer new. Calling on Friday evening, naming the TV model (no other data was requested), they told us they would call us back, they called us back on Monday, announced the cost of replacing 720 rubles, decided to come, but not to drag the TV to the service center so as not to step on the same rake, consultant Irina confirmed that the cost of replacing 720 rubles was joyfully brought the TV, the girl examines
and prepares it for repair, we ask again about the cost, the price has not changed, the next day I get a call from the call center and they say the following: - Our employee did not check the build version, the fact is that there are 3 of them in this TV, one of them actually costs 720 rubles, Yours costs 1720, so take the TV back. And now about a specific claim to this center, why the range of possible costs was not announced immediately when we got a call back from the call center, if in fact there are 3 assemblies (which is extremely doubtful, the Internet stubbornly issues one specific matrix for this TV), saying right away that repairs can cost from 720 to 1720 we we would not waste time delivering the TV from outside the city, where it was safely stored and back. I can conclude that the staff of this center cannot perform their work efficiently already at the consultation stage.
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5
1