Shera Inn Hotel
279 reviews
April 19
Apparently this hotel used to be for five, but now it's a little tired). You can stop because it is conveniently located.
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February 14
The service is good, the rooms are spacious, the staff is polite, the breakfast buffet is excellent
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December 20, 2023
Last week in mid-December, when the frost set in at -25 degrees, the temperature in the room was from 18.5 to 19.5 degrees. I called the technicians 3 times, but they couldn't help. I was cold for 2 nights, slept dressed, put a winter jacket on the blanket. As I understand it, the hotel is simply not designed for operation in severe frosts. Otherwise, an ordinary hotel, somewhere better (sauna, swimming pool, location), somewhere worse (weak breakfasts).
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September 14, 2022
I really liked the hotel: the room is spacious, I want to especially mention the comfortable mattress, very well cleaned, excellent varied breakfast and good coffee, very pleasant and friendly staff
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3
1
March 28
Nice rooms, there is everything you need nearby, shops, cafes, salons, flowers and even draft beer 🍺
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May 22
for a little money, a decent option , breakfast is just a meal, quite monotonous. The pool with a sauna is fine. A couple of nights is the best
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March 24, 2023
Good service. The rooms are decent. The staff is normal. The food is good. The breakfasts are varied. Clear. The location is ideal for Medeu and Shfmbulak.
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1
June 12, 2023
A very cool hotel. Stunning mountain views from the rooms above the 6th floor. Clean, spacious and beautiful rooms! Good service!
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June 6
Cool hotel and serais. There is a chic Hong Kong restaurant downstairs, I recommend it.
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August 25
Clean, good plumbing. knot. Polite staff
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November 17, 2022
My favorite hotel, of course, requires cosmetic repairs. But I recommend it to everyone who stays in Almaty. It is located in the samal 3 area. Fresh air, fantastic mountain views in the morning. There is a swimming pool and a spa, and the breakfast is hearty. The staff can teleport. In general, it is a pity that there is no score of 10.
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2
December 29, 2023
It's a great hotel. Clean, cozy, tidy and a good breakfast. And also a nice pool
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1
July 6
Room service has improved, but breakfast and waiter service leave much to be desired. A small hall, everything is cold, there are not enough dishes all the time, and the menu itself is terrible.
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1
July 28
This hotel has a good location! That's where all the advantages ended
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June 22, 2023
My favorite hotel in Alma Ata, wonderful pool and staff,good cafes and restaurants,cleanliness and excellent service
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2
1
April 28, 2023
Everything is clean, tidy, a little old, but everything is very cozy, comfortable, smiling and friendly young staff.
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3
1
June 27
The hotel is great. Everything is clean and tidy.
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June 18, 2023
The 4* hotel corresponds to its status. If some people want something like that, then it's not here.
The Share Inn is calm, without too much pathos, but cozy, comfortable and always welcome guests.
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1
October 22, 2022
The hotel is of an average, but medium solid level. Those who are not used to luxury, to being chased everywhere and depressing with their importunity, come here. High-quality and varied breakfasts, ordinary rooms that require restoration, and the facade of the hotel too. But the staff does everything possible, and sometimes not possible, to make your stay at the hotel comfortable.
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1
July 22, 2023
A very nice hotel. Buffet breakfast. Everything is very tasty and fresh. Nice pool.
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1
1
May 22, 2023
I liked everything, everything was great, I wasn't really in the pool, and the SPA. The rooms are clean, not smoky. It's not noisy. There were problems with the control of the air conditioner. Which is critical when it's hot.
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3
1
January 27
Great!The room is big and clean!The staff is polite and friendly!
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March 29, 2023
This is one of the best hotels I've ever been to: a cozy room, delicious food, caring staff, wonderful views of the city. I recommend it!
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February 8
A good hotel, location, a lot of restaurants and shops nearby
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1
February 6, 2023
The shera inn hotel has left behind only bad memories.
Firstly, the light in the room worked with varying success, the sensor simply could not recognize the card.
Secondly, the terribly tasteless cafe downstairs, even green tea, which in general cannot be spoiled, they managed to spoil (please reprint the menu, it is in a disgusting state, everything is dirty, crumpled and torn).
I was very upset by your belboy. He understands Russian poorly, speaks it too, so-so. Talking to him was like a dead phone. The payment for the room was absolutely incomprehensible, no one can explain what we pay for properly, everyone has their own version.
The four of us were always accompanied by interesting, new flavors. There is a sewer in the bathroom, and a persistent smell of cigarettes in the hallway.
Fifth, there is very little parking space. It was banal to put the car in, it was necessary to do jewelry work
The only thing that pleased me was the cleaning lady. A very nice woman, the cleanliness in the room was on the level
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3
1
April 23, 2023
I'm surprised how terrible the Wi-Fi in the hotel is. If you are counting on the Internet, then I highly recommend this hotel. I am very disappointed that the Internet is so terrible in a large hotel in this area.
In general, the rooms are not bad, but I would like them to be refreshed. Scratched doors, battered bathroom floors. In the morning after arrival, there was no hot water. Three-course breakfasts, cold.
There is nowhere to walk directly next to the hotel.
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November 24, 2022
We always write reviews after a hotel stay. Both positive and negative. Unfortunately, this time the scales have tilted in the negative direction. And the reluctance to react to the problems at the hotel only made the situation worse.
And now the specifics:
The most important and big disadvantage.
The lack of a working air conditioner in the room!!! It's stuffy outside +18 in the room.
The window with a small window pane is 3 meters high!!! Even on a chair, only a man can get it! In addition, the window handle was broken, and it kept falling out.
In general, opening and closing the window was a whole quest. Or get ready to live in the infernal stuffiness.
The beds that are pushed together are not one big bed. Sleeping in two with a seam in the middle is very uncomfortable. Someone falls in there all the time.
The reception was contacted. They answered "it's like that everywhere" and could not help in any way.
The toilet seat is broken. They didn't fix it either after the appeal. "Well, OK."
Everything is cold and mediocre for breakfast. The most delicious thing that was at breakfast was grapefruit and compote.
There was never a fresh omelet. The scrambled eggs are cold or not.
Elevators don't work well. You need to set a separate time for the descent.
And even at the entrance, the "turntable" through which the entrance is usually carried out is disabled. Apparently such savings.
With suitcases, you need to go through several doors
Wifi is rated. In fact, there is no connection except for it.
The only positive thing is a large swimming pool with beautiful panoramic windows and a sauna.
Will we return to this hotel again? Definitely not.
The cost of the hotel definitely does not correspond to the quality of services
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May 2, 2022
The interior, the kitchen, the breakfasts, the possibility of an early breakfast for those who kept a fast is ideal.
The lack of slippers in the room is a minus. They did not bring it in three days for certain reasons - the delivery will be next week .....
Lack of interest in the needs of the client.... Only they are right but not the client
Incorrectly executed documents - nothing, there are no apologies and solutions to problems, we have a dry accountant only on Tuesday.... A lost iPhone on the hotel grounds - sorry, we won't show you the video recording because today is a day off and there is no SAT....
Everything is fine, except for the reception staff.
But everything starts with them ... To see the beautiful rooms, the high-quality work of the waiters and the room service, it is necessary to get acquainted with the reception, and their work is very, very...... On a weak 3
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2
December 28, 2022
They took a junior suite, the bathroom light wasn't really on, the razors were stupid, which are provided to customers, the light was blinking in the room, ironing things costs a lot of money, Wi-Fi was not really working at all, I used my Internet, there was no service at the reception either, we arrived by booking at the booking office and they couldn't handle it to figure it out, they said something else, although our booking is different, they tried to impose other numbers. At the entrance to the hotel, the automatic doors do not work, and ordinary doors cannot really be opened without force and are forever slamming. A good manager is not enough for this hotel to keep the level. On the plus side, the pool and sauna are included in the room rate, the breakfast is delicious. I wouldn't stay at this hotel a second time.
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December 8, 2022
Maintenance - 5,
Breakfasts - 4, (add variety, on weekends breakfast is until 12, but at 11 you come there is almost nothing)
Rooms - 4, (room 802 does not work/is broken without a hose, there is a hygienic shower. The bathtub also wipes. And shower gel, shampoo - does not pour out from the jars, they either have been standing for a long time and have deteriorated because they roll out from the jars with stones, or they are very cheap).
Cleanliness in the rooms - 3 (they are poorly cleaned, the hair is rolled up in a ball on the floor, apparently the floor was wiped only in the middle)
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3
July 26, 2022
Great hotel. The rooms are spacious, have everything you need, and the service is at the highest level. Delicious breakfasts. There is a spa and a swimming pool. Convenient location.
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June 25, 2023
In general, I really liked everything! The girls at the reception are very polite. The breakfast is varied. It's a pity there is no street lighting at night
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2
1
April 23, 2023
There is no service from the word at all ,the rooms are dirty does not match the description , and even more so 4 stars can be seen that five years ago with a stretch , but now it is clear that there are no attachments from the word at all , do not be surprised by the obscure stains on towels and walls,we lived in three different rooms with colleagues, one room had a broken door, the air conditioner did not I worked for another person, I had an allergy in general, I do not recommend it
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1
2
November 3, 2022
Polite staff, the room was cleaned clean, the food (breakfast) is good, the view from the windows to the mountains is amazing, the reception staff are attentive to the needs of the guests and react adequately.
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November 10, 2022
We always write reviews after a hotel stay. Both positive and negative. Unfortunately, this time the scales have tilted in the negative direction. And the unwillingness to react to the problems at the hotel only made the situation worse.
And now the specifics:
The most important and big disadvantage.
The lack of a working air conditioner in the room!!! It's stuffy outside +18 in the room.
The window with a small window pane is 3 meters high!!! Even on a chair, only a man can get it! In addition, the window handle was broken, and it kept falling out.
In general, opening and closing the window was a whole quest. Or get ready to live in the infernal stuffiness.
The beds that are pushed together are not one big bed. Sleeping in two with a seam in the middle is very uncomfortable. Someone falls in there all the time.
The reception was contacted. They replied "it's like that everywhere" and could not help in any way.
The toilet seat is broken. They didn't fix it either after the appeal. "Well, OK."
Everything is cold and mediocre for breakfast. The most delicious thing that was at breakfast was grapefruit and compote.
There was never a fresh omelet. The scrambled eggs are cold or not.
Elevators don't work well. You need to set a separate time for the descent.
And even at the entrance, the "turntable" through which the entrance is usually carried out is disabled. Apparently such savings.
With suitcases, you need to go through several doors
Wifi is rated. In fact, except for the network connection, there is none. Just the badge.
The only positive thing is a large swimming pool with beautiful panoramic windows and a sauna.
Will we return to this hotel again? Definitely not.
The cost of the hotel definitely does not correspond to the quality of services
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November 26
Meager breakfasts, spa and gym didn't work
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1
1
March 23, 2023
Great hotel, great breakfasts, great rooms. But what about the air conditioning system or what is the correct name for it? Upon arrival, it was found that the temperature in the room was +28’. It was terribly hot. We called a "specialist", but he twisted the buttons and so on, claiming that everything was working for sure; as a result, after 10 minutes, I asked him to just turn it off.
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1
2
December 6, 2022
Excellent service, great breakfasts, cozy comfortable rooms, rooms were cleaned every day, plus wi-fi, swimming pool, spa. And in the morning, a gorgeous view of the mountains)))
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October 21
A great hotel. Comfortably
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June 21, 2022
Good location. Friendly staff. A good breakfast buffet. Excellent spa clean pool. The rooms are clean. Exceeded all expectations.
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August 14, 2023
A good hotel, but the prices are a little too high, maybe because of the area and always increase the level of service and service
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1
September 23, 2023
The hotel is nice, but the staff is weak in services! There is no heating in the room, there is a duvak in the room! Call the reception, they just ignore calls and customer requests. I do not recommend this hotel!
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1
June 29, 2022
A disgusting roadside motel. It's not worth your money for a penny.
I chose this one from two hotels - with a swimming pool and a spa. The pool was closed, and we were fed "breakfast" all the time that it would open the next day. So they left without a pool.
The mini bar is empty. There's only ice on the walls of the freezer. The showers are dirty. The air conditioner does not work (in two rooms). The handle falls off the window. From-vra-ti-tel-no.
They didn't react to my review, I wrote three pages in vain. I demanded an administrator - he does not work, then he has a day off, then he eats, then poops, etc. and so on.
Come here? Never! Don't get fooled by airport advertisements and booking ratings.
The staff is disgusting. Liars and snobs.
Purity. On the last day, the cleaning was done only after the scandal.
The windows are dirty with someone's saliva.
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2
1
December 13
A super hotel.I recommend it to everyone
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April 6
Uhyyyy the best hotel I really liked
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1
August 29, 2022
I hate to write this, but even if you take a suite, you will be faced with the fact that without warning at 11.30 (check-out at 12.00) your card will be blocked. You will have to go down from the 11th floor to the 1st floor with a request to do something and the staff will not be able to activate the card the first time. You will go up and down again.
Do not despair!
Dirty glasses are also waiting for you in the breakfast area. They will have either seeds or something else on them. Since you did not expect this, the main thing is not to blunder and choke.
Take your slippers! You don't know when they will bring yours, maybe an hour after check-in, or maybe three. Along with the robes.
Don't count on the refrigerator - it doesn't work.
It is useless to call at the reception - the cable from the phone falls off.
Room 1112, Loseva A.V., August 26-28.
If it wasn't for the card, I wouldn't be writing this.
There are also some advantages. For example, the view. But going down and up 3 times was more than unpleasant.
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October 5, 2021
+ advantages:
Well located,
clean and cozy in the rooms
, good breakfasts,
friendly staff
- disadvantages:
Poor sound insulation with a corridor
Often noisy guests
Bad exhaust in the smoking room
Bitter coffee at breakfast
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3
1
October 23, 2023
I never thought that after settling into a not cheap hotel, I would have to fix the plumbing and wash the floors myself... the story of how the room was flooded with a non-working drain in the shower ...
It would seem that everything would take a bath, but there is no plug, and they could not provide it... after a difficult working day on a business trip, I wanted to relax most of all, but I only got tired.
The drain did not work and all the water instantly ran into the room, after a while taking a shower, I did not immediately notice that a pool had formed, what to do, where to run, call hz, stopped with towels as best I could ...
It turned out to be such an idea. I agree with other reviews that it has been necessary to invest money and fix everything for a long time.
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September 24, 2023
The numbers will do. Not chic, of course. Breakfast is not very good. The rooms are very cold. They said that there was no release. Although the rooms are air-conditioned. I don't know about the others. But I didn't like it.
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2
February 13, 2023
Well, 4* is certainly too much. A couple of stars will be enough. The room is large and clean. But dark. There is no kettle and tea and coffee bags. Shampoos and gels are disgusting. There was no comb. 1 pair of towels and 1 bathrobe. Although the room is 2-bedded. The lights went on and off, apparently there were interruptions. In general, not very much
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3