Slonenok.by
57 reviews
October 9, 2024
A great store with paraphernalia for children. The main thing is a large selection and a low price for the product.
A very polite and pleasant sales consultant. She showed and told me everything. I recommended something somewhere. A large selection of strollers for every taste and color. An excellent choice of cots and changing tables.
There is a website where there is even more choice.
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November 3, 2024
We were with my husband this weekend, we wanted to clarify about the chest of drawers and the crib, what is included, the final price, and even thought to order one at least!But we barely arrived, and the seller is a woman with such a face (with a dissatisfied expression on her face, I mean that we came here at all) She stood there , answered questions so ugly and boorishly that we ran away from there almost immediately. There were two price tags on the crib, for example, without explanation, to our question how faithful she twisted such a face that her husband entered into a dialogue so that she would change her tone and pitch. The horror! Minus the client for you! And they really wanted to take everything from you, from the crib to the stroller ! We came with my mother and my husband!and then the desire was repulsed at once !
I advise you to talk to the management with the staff for customer orientation would not hurt!good luck
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September 22, 2024
Many thanks to the consultant who worked on September 22. There were a lot of people, but I paid attention to each person. She showed me everything, told me everything. It's really a lot of work! Let's find an assistant to replace him as soon as possible.
thank you!
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December 15, 2024
We bought a high chair in this store, the consultant was polite and pleasant, explained everything in an accessible way, and overall we were satisfied with the purchase.
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July 24, 2024
We bought a 6in1 crib, the date was not bad. We started to collect not enough spare parts, we called the store the next day and brought them and still not everything. My husband thought of what to put together himself. The child slept in the crib for up to 5 months, the crib is idle, they wanted to lower the bottom lower. And she's all falling apart, it's easy to put the crib in the trash. Money is wasted, I do not recommend buying a crib here!
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January 2
A faulty wheelchair was brought in. Unfortunately, I couldn't check it right away, because I couldn't lift the heavy cradle at the 9th month of pregnancy to unpack it. Later, when responding, the seller wrote that the courier should not help check the goods, and that they check the goods in the store before shipping. Although it is written in their warranty that it is necessary to require an inspection of the product. How can a pregnant woman lift a cradle weighing more than 5 kg before giving birth?!!
I saw only after the birth of the child, a month later, when unpacking, that the zipper was damaged. I'm attaching a video of marriage
Naturally, the seller did not go to the meeting, explaining that I had 14 days to return.
The seller attached a photo of the product before shipping to prove that they were sending a serviceable stroller. In this photo, the zipper is also not fully unbuttoned, as in the case of a malfunction. The seller actually accused me of damaging the zipper. This is a very unpleasant situation, considering that the cost of the stroller is more than 1800 BYN.
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June 29, 2024
Hello, we bought a very cool stroller! They took the last one. The girl consulted very well, with knowledge of the matter!
There is generally a large selection of strollers, come and choose!
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July 1, 2024
The store itself is not bad, the consultant as a whole is too, but the delivery leaves much to be desired…
The store said they would dial 30-40 minutes before arrival, as a result, they called and confronted the fact that they would be in 15 minutes, to the answer that we were not at home and in the store they told us 30-40 minutes, they said that we were misled and then rude, since we were not ready to fly headlong home to meet this wonderful person:))
The delivery itself is also only to the house, you will miss everything yourself, keep in mind if you plan to wait for delivery while pregnant)
See original · Русский
June 25, 2024
I am not happy with the eternally boorish greeting on the phone. Once again. I want to note that yesterday my husband decided to call and ask to find the instructions in the box to help in a human way.
But I was informed that the consultant was rude and "sent" an adult respected person.
This behavior is unacceptable and very frustrating.
When I bought from them from the children's bed a high chair for feeding everything to the child.
You need to watch your speech and be a responsive seller, and not stupidly send an adult man to some Instagram who is busy with work and does not sit in these social networks.networks.
As a result, they helped in another store on a similar issue.
Plus, they bought the same high chair from them, the child could easily knock down the countertop with his foot and generally a terrible mount.
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1
August 31, 2024
There is a large selection of strollers, a certain amount of children's furniture and other goods, but the consultants are constantly busy answering phone calls, as a result, they did not buy anything.
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February 25, 2024
In general, the store was impressed, very much, by the huge selection of strollers.This is exactly what we needed.but! Yesterday, the consultant did not find time to come to us.Apparently, she just didn't like us, because we were one of the first to enter the store, but she didn't have time for us. Then wait, then these people came earlier, then "oooh... it's a long time about the stroller." And so, with a huge belly and upset feelings, I left with nothing. The consultant, instead of selling a stroller for 1800, chose to sell a high chair for 200. What do they say, pregnant women should not be refused? No one canceled the boomerang. We'll buy a stroller somewhere else)
See original · Русский
September 23, 2023
We chose a stroller, we liked several options, in the end we settled on the Carrello Ultra of the new generation, consultant Tatiana told and showed everything very competently and clearly, we no longer doubted our choice!Very comfortable, maneuverable, and stylish model!Thanks for the prompt delivery!
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1
October 22, 2023
Consultant Tatiana is just great!! She helped me choose a stroller in 10 minutes. Quickly, intelligibly. She explained in detail all the nuances of winter and summer options (we did not know about these nuances). Thanks for the consultation.
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September 29, 2023
The day before yesterday we bought a car seat and a high chair in the store. Found everything you need in one store. We really liked the range and service. Even the child was put to bed) Thank you for your help with the choice, I think we will come repeatedly. The prices are good, compared with other stores.
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August 19, 2023
We bought everything for the baby's birth (stroller, crib, mattress, bath tub, changing table) I really liked the work of Olga's consultant. I helped with the choice, I told you everything in detail. We will buy more from you🥰🤍
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October 10, 2023
We bought a stroller, a bath and a mattress pad in this store. My wife couldn't choose a stroller for a long time, but thanks to the consultant Tatiana, everything worked out for us! A very large assortment of goods, a qualified and very pleasant consultant. Thank you very much! We will definitely come back to you for shopping!
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August 17, 2023
Excellent staff. We bought a stroller, offered the option that was probably the best and which we wanted to buy, but we did not see it. They offered delivery, but I managed to pick it up myself. And the second employee showed a high level of competence about payment options and ways to get a discount. A pleasant purchase and good emotions for the evening. Special impressions of the accompanying neatness and the expectations received. Thanks
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October 11, 2023
We came to the store to choose a high chair for feeding. The choice is good. They left with the purchase. We also received advice on the request for car seats. We will definitely come back for more shopping.
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1
September 27, 2023
A very good store. With a large assortment. Pleasant staff, courteous service, intelligent advice. Nice prices.
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1
August 9, 2023
I would like to write a review, already about the stroller in use. To begin with, we were also not greeted kindly by the seller in the store, you should not treat your potential customers like that, what can I say about the stroller...the quality is disgusting, but if this was not visible in the store, then upon arrival home, when the unpacking of everything began, problems already began.The hinges on the mosquito are all torn off, the hinges under the bag are all torn off, after a while the stroller started to creak, although my husband lubricated everything before using it, the mattress in the bag is made of some stinky stuff, the straps are sewn awry during a walk, the stroller should have been perfect for its cost, but it feels like they sell a stick in the store...
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1
March 13, 2024
The store's politeness and customer orientation ends immediately after the sale of the product
After the purchase, it turned out that the bike did not meet the specifications stated on the website
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May 19, 2023
We visited this store twice. For the first time on 03/17/2023, we came to choose from two models we liked (we chose them in advance on the Internet) and buy, i.e. real buyers. We asked the seller (a woman, a brunette, we didn't remember the name) to show two models and tell us what the difference is, because there were no fundamental differences, and the price difference is almost 2 times. To which we received an answer: "Girl, these are two different strollers." It's a pity, it's impossible to convey the tone of the seller. After this phrase, the desire to choose something disappeared (as if I didn't understand that these were two different strollers), but the stroller was needed urgently. We bought a stroller, opened the box at home, evaluated it in a calm atmosphere, found a knock in the wheel, and the frame was weak, not for winter. 05/19/2023. we went to return the stroller, my husband made a refund. The same seller gave him a sample application for a refund. Because it was hard to see the scanned document, the husband asked if he was filling it out correctly, to which he heard in the same arrogant tone: "Don't you see how to fill it out? It's also written there." There is no customer orientation, it feels like they came to the seller's house for her stroller. We will not contact this store anymore and we do not recommend it.
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3
1
September 14, 2023
I was in the store, I was very dissatisfied, I drove half the city before that I called and said that strollers were available. And in the end, the consultant arrived and was not happy. Having answered us, they are not there and they will not be, they just hang like that, she killed the answer rudely answering what she is doing there is not clear in general, it is better not to go to them there is nothing on the site there is everything! And in the end, there is no just hanging for beauty!
See original · Русский
March 17, 2023
The attitude towards customers is strange. We were at the store on Tivali today, we came for a stroller, there were two couples in front of us who were also looking at strollers. The saleswoman showed them everything, told them, offered different options. OK, we waited so as not to bother, walked for 15 minutes and returned when no one was there. Upon returning, we immediately said which models we were interested in (by the way, one of the most expensive, whatever the type - "for the sake of 250 rubles, I will not strain myself"). As a result, they just rolled out these two strollers, two words, and just left, did not show us how to decompose, no information, went to arrange the blankets. Cool, we stood and looked at them, and went to another store. The desire to visit this store in the future has completely disappeared.
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1
September 3, 2023
Tatiana, thank you very much for your help in choosing a child safety seat, I really liked everything, the result and the quality of aerobatics.
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April 11, 2024
Thank you very much for the good service , pleasant prices and quality ☺️
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July 18, 2023
We purposefully went to this store to buy a stroller. As a result, we wasted our time. We were the only customers at that time. The seller (a brunette woman) was so busy with her phone, she didn't even come up to us, she didn't even ask how she could help. We stood and looked at the strollers and went to another store, where we bought them.
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July 29, 2024
The store is good, but everything is very expensive
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September 23, 2022
We bought a crib , a mattress , linen and much more .The crib was chosen the best, the quality turned out to be poor.Everything breaks down , everything literally crumbles .I applied for a guarantee , they said that they did not have their own master .They gave the contact of the master , they said well , he will do it for you for a fee😂👍🏻That is, there is a guarantee, but in fact there is not.Although according to the warranty card, we have exactly the warranty case)If there is no master, the store could pay the costs, I might as well call any other master for money.
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March 11, 2023
On the one hand, it is not a bad choice for newborns. Cots, strollers, car seats, high chairs. If you have decided on a model and you do not need help and advice, go here. Since there are problems with sellers there. It's not a customer-oriented store at all.
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1
March 24, 2023
I wanted to place an order through the store's website, since I am in another city, no one contacted me in any way, they did not even answer the calls and did not call back later. It's been 4 days now. It is very strange not to respond to the application
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October 14, 2023
A good store with a wide selection of goods, thank you for the discount!!!
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1
June 22, 2022
It would seem that the store inspires confidence, but I am completely disappointed!
I ordered the product through the online store, called back after 3 hours and promised delivery day after day from 18 to 22. the courier had to call in half an hour. I waited until 23-nothing.
The next day, the courier calls and says that they say my goods have been carried in the car since yesterday, and they allegedly have delivery today in their documents. The goods were delivered the next day. Well, I thought, okay, I was in a hurry, but most likely in the evening they just scored on my order and just didn't bring it and didn't reschedule the delivery.
I began to check the package of goods, and I see a picture: in the warranty card filled out by the store there is a 6-month warranty, and in the manufacturer's documents there is 18. How is this possible?) the seller does not have the right to change the warranty period, he can only change it in a big way. I am writing to the store asking why this is so. They tell me that they filled out the warranty incorrectly, save two documents. I ask if I can get a new warranty card, to which they answer yes, come to the store.
Well, in general, this is from a joint and they themselves must bring the correct document to the buyer. I think okay, I don't want to fight with anyone. I come to the store during business hours, the seller is sitting, and tells me "I'm going to finish, wait." I'm standing there waiting for a man at his workplace to finish eating. It would be all right, I understand everything, we are all people, but in normal, customer-oriented stores, the seller throws all his business and runs to the buyer. I explain the situation, they just take me on the warranty card over 6 months and fix it for 18. So I was driving through the whole city with a belly so that I could just get a pen fixed? Is that how it's done? No apologies even.
I say, they say, it would be possible to apologize at least, to which I hear: "so it's not my fault" what difference does it make who you are, you are the face of the store and the demand will be from you anyway. As a result, I also demanded that at least they write "to believe the corrected one" on the coupon, because this is not a document anymore, but some kind of piece of paper.
So I definitely do not want to contact this store ever again, 3 joints on one order is too much, I think, and I doubt the randomness of these events, and I think that with delivery and with the warranty period it was not easy. Therefore, those who are going to buy goods in this store, check that they fill out the documents correctly.
And I think that at least there should be some standards of service, especially when working in a children's store
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2
May 1, 2023
A good catalog store, but a disgusting consultant. If you want to spoil your mood, then be sure to go to the store in the Tivali shopping center.
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2
January 10, 2023
What a boorish person works there. We came to get help with choosing a crib, a mattress and other things. The seller said that she could not know everything, and when we come to the store, we must know for ourselves what to buy and how the goods differ. I ruined the mood and completely discouraged the desire to buy something there.
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2
October 5, 2021
A good store, with a fairly large assortment, considering that strollers are mainly sold through an online store. The seller is polite and knowledgeable about the range, will prompt and help you choose a stroller.
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December 16, 2021
A good store. A very decent choice of strollers, both budget and premium segment. The consultant answered all the questions and offered an even better option than I chose in the online store. I have been using it for 1.5 years - everything is fine
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March 10, 2024
A good store, pleasant consultants.
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March 28, 2023
Apparently I pressed poorly the asterisks in the phone worked, there was also a good store once for children's shops, I'm happy with the little it is needed
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1
May 26, 2023
We bought a baby mattress here, a good store. Prices are affordable
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September 13, 2021
We bought a crib, a chest of drawers and a mattress here. Because the child is the first, there were quite a lot of questions, the main and popular questions were answered well. The next time we bought a changing mat, there were problems with it. Whether it will fit the chest of drawers that you bought from the seller could not answer, but it's a pity.
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February 12, 2023
The cashiers are very polite, they will show you everything, explain it to me, I liked it, I will come in
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3
January 13, 2024
A very large selection of strollers
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December 20, 2021
A point of sale and an exhibition hall, just for those who want to look and touch with their hands.
A worthy sales consultant who will tell you and show you.
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September 6, 2021
A good store, responsible sellers. The assortment is diverse. We ordered a full set at the birth of our daughter. A cot with a mattress and bed linen and all sorts of little things. And a walk was bought for the elder a little earlier. Tribute Babyhit is a good walk like this. Everything is delivered.
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2
August 15, 2021
A good store. We bought a car seat, a good choice, affordable prices, a pleasant, polite sales consultant.
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December 26, 2021
Good store, convenient location. Competent specialists, pleasant to communicate with!
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July 17, 2023
Good choice, great prices.
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June 3, 2023
Excellent service and affordable prices)
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2
September 20, 2020
Nice store, friendly staff. They advised, picked up a walk for a child for a reasonable price, an excellent option. Thanks
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