The other day we had the honor to visit the cinema for a session at 20-00 o'clock in the LUX hall. However, incompetence, inaction of the cinema staff and ignorance of the cinema's own Rules posted on the cinema's website at https://starcinema.by/info/rules overshadowed the whole impression of the event.
So:
1. They were not allowed to enter the cinema with food purchased at the food court, citing a ban on the Rules of attending a session with food purchased outside the cinema. This statement of the cinema employee does not correspond to reality.
Thus, according to paragraph 15 of the Rules for visiting the StarLight cinema, developed on the basis of the Resolution of the Council of Ministers of the Republic of Belarus "On Approval of the Rules of Film and Video services for the population" No. 684 dated 05/25/2007, as amended by Resolution of the Council of Ministers of the Republic of Belarus dated 01/13/2017 No. 25, Visitors are prohibited from: entering the cinema hall with food products that have pungent odors, unreliable packaging, create loud, rustling sounds cause discomfort to other visitors and may stain the chairs, carpet or other property of the Cinema, as well as otherwise harm the property of the Cinema, the Cinema Visitors themselves and/or their property, or may pose a threat of such harm.
As you can see, the Rules for visiting the cinema do not contain a provision according to which a ban is imposed on visiting the cinema with food purchased in a place other than the territory of the cinema.
Thus. Cinema staff should familiarize themselves with the Rules more carefully and not come up with new ones in the course of the play.
2. In addition, when purchasing tickets at the ticket office, they happily inform you about the availability of a cafe for the purchase of products, but at the same time, no one warns you that if you purchase them elsewhere, you will not be allowed into the hall.
Yes, excerpts from the Rules of Attendance are posted in the hall, BUT! They are placed in a place that is not conspicuous and I was looking for them until an employee of the cinema suggested their location. In addition, when I come to the cinema, I come to relax, and not to study the legal intricacies of watching a movie. I am sure that 99 percent of your visitors have not even seen this sign in the hall.
3. I can't help but note that people with bags from the NEIGHBORS supermarket were allowed into the hall. From which it follows that it was enough to put food in the package of the specified store.
4. During the session, alcoholic beverages were consumed in the last row by visitors, and therefore the aromas of cheap alcohol, the sound of constantly opening bottles, packs of chips or other products in rustling packages did not comply with the Rules of visiting the cinema in any way (paragraph 12 of the Rules: Visitors are forbidden to break the silence in the hall during the session, use objects that create noise effects and disturbing viewing.)
5. There was not a single cinema employee in the cinema hall during the session. In this connection, the question is: How do employees monitor the observance of order in the cinema? Do comments from tipsy visitors, obscene language, and phone conversations comply with the Rules? Or was I, as a visitor, supposed to leave the hall and invite an employee to restore order, that is, take over the functions of an employee, and put the film on pause?
Management ignores the appeal by email and on Instagram. Unfortunately, the service was Belarusian and remained so.
It's a terrible movie theater.
Tickets are two rubles more expensive! Horror, two whole rubles...
so okay...
my mother gave me a fish for a session. She didn't smell very good. That's what you think. This staff told me that it was necessary to put it in the storage room. Well, I think that's how they brought me to the gym. Horror..
The session began.. Sound from all angles. It would be better if all cinemas had sound from one corner.
The quality is terrible.. I see every wrinkle!
The best cinema in the city. Good picture, good sound, comfortable chairs. I took off one star for the fact that:
- films are not shown in the original language;
- since the last sessions, you have to go out through the parking lot
They decided to stimulate sales of "their own" products - popcorn and so on, respectively, they forbade entering with chips and other food not bought from them, under a change in the alleged rules - that you can not enter with food that is in a rustling wrapper and can stain the chairs. Do you understand? Popcorn or nachos, or whatever they sell, you can't get dirty. Just a shock and a spoiled mood instead of the usual pleasant emotions of spending time. I hope the effective management who came up with this will get the effect that they hoped for.
Upd. It just burned a little, of course, the objective rating is exactly above one star. In fact, the really worthwhile place, the sound, the seats/sofas are all at a high level. I think that the overpayment (2-3 rubles for joining other cinemas) for a high level of comfort is justified. Their own products are offered unobtrusively, without any excesses in masks and other coronavirus paraphernalia. Not either.
Upd2. We recently visited, it seems that food restrictions were removed, at least a lot of people had it and we were not touched. I understand that there are 5 halls, not a full landing, you are struggling with crisis phenomena, a decrease in demand, but please do not overdo it with an administrative resource (food obligation, handing over bags, etc.). It looks like a desire to squeeze all the juices out of a visitor.
There are a lot of food ads (it's interesting for people on a diet to watch). And after the food commercial, the same trailers were shown several times. Well, the chairs seem to be normal
The feeling of visiting is terrible, they were not allowed into the suite with a package, they told me to leave it in the storage room, they refused to provide me with the key to the cell until the end of the session, arguing with the established rules! After the session, I had to look for someone to open the cell, then wait until there are workers!
The cinema is gorgeous, but the rules are strange. You can't bring crunchy bags with you, no matter what they contain. You go like this with chips and they wrap you up. Well, OK, where should I put it? But nowhere. There are no boxes provided, screw wherever you want.
The impression is terrible!they did not let us in with chips, because the rules changed, we had to hand over to the storage room, they refused to give us the key to the cell!we went into the hall, where people ate chips and crackers, popcorn stank (they claimed to us that it did not smell).As a result, the mood was spoiled, the viewing experience was bad!I will not set foot in this cinema anymore and will not recommend it to anyone, I will go where they allow!I'm not talking about your prices at all, the biggest in the city!
The prices are unreasonably high, due to the monopoly on the sale of meat. Otherwise, it would be possible to put it perfectly.
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Show business's response
D
Darya Shy
Level 3 Local Expert
September 19, 2021
A high-security cinema! It's terrible!!!
Right during the movie, the manager comes in and starts taking people out of the hall, motivating them to put a bag with a burger in the storage room. When asked what is wrong with the burger, he answers that this is food, literally, "which can stain our chairs." I.e. nachos with ketchup and popcorn a priori will not stain the chairs, but a burger from an adult, not a child!, purchased not in a cinema bar is a problem.
As a result, the impression and mood are spoiled, people are torn out of the film and half of the film are still in a state of stupefaction from the situation, the evening is great.
If a cinema expects to cash in on related products such as food and drinks, then it's a bad idea to make a cinema in a shopping center near a food court.
-3 clients