Surprise
163 reviews
July 16
A cool idea for a gift to a loved one is to give unforgettable emotions, these guys are great at helping with the implementation of such a gift. I have already bought certificates from them for the 3rd time. They work clearly, they can already give the envelope on the day of the order. She is greeted by a pleasant and friendly girl, friendly staff. Pleasant impressions of the service. I recommend
See original · Русский
August 14
I had a pleasant experience. The work of managers is at the highest level, we are always happy to advise and resolve any issue. If you don't know what to give, I highly recommend a "universal certificate" where you can then choose a service that you really like. Very convenient. It's great that there is a physical certificate and there is an electronic one. Thank you!
See original · Русский
November 2
Super comfortable environment, very nice staff) the girl explained everything in a simple way and quickly placed an order!
I would like to note the quality of the packaging separately! very stylish, beautiful and most importantly high-quality)) ❤
See original · Русский
September 18
I bought a certificate for my husband in a fishing store, the service responded very quickly, the girl wrote everything correctly and in detail and suggested delivery and time, thank you very much for your efficiency and support
See original · Русский
July 17
Yesterday,07/16/2024 I addressed to Rakovskaya,18–above all praise❤ Anastasia made my evening) her help and creative approach solved the issue of the gift certificate 100%, and her pleasantness as a person made it all in a great mood in principle. I am delighted with the process and such nice people as your employees. I will recommend them to all my friends!
See original · Русский
July 2
Just the best! We responded promptly and selected the best option for a gift. Vlad's manager, special thanks to her for her help! I wish you prosperity, you are cool!
See original · Русский
July 14
When registering online, especially when scanning a QR code from a PDF file, you are sent to the registration page and then you will be disappointed because there is a number, but there is no signature that this is the registration code. It is difficult for a person without experience or age to understand that this is the activation code. So it turned out that they ask you about the activation code, but you can't really tell. Although there is a secret code in the PDF file - a paradox! The score is low. I recommend signing the activation code on the web page after sanitizing the QR code.
See original · Русский
March 28
My sister needed to find a gift for her birthday. We live in different cities, we can't meet, but we really wanted to please a loved one. The team helped me with this task Surprise.by ! The site is very convenient and intuitive, in 2 clicks you can purchase certificates, plus add a postcard and (or) flowers. If something is not clear on the site, then you can safely write to support! A very polite girl answered all my questions, helped me arrange a surprise gift, told me about every step. I asked her to call the birthday girl to find out when she can take delivery. Everything was done very quickly and efficiently with delivery! When we found out the time from the recipient, the support immediately wrote to me. When it was delivered, I also received a notification. Thanks to the surprise team.by I was able to control the gift from the "assembly" and "to the door". Plus, you can call and congratulate your sister just a few minutes after she was given a gift! Thank you very much! This is very valuable, especially at a distance of several hundred kilometers!
See original · Русский
April 12
Purchased a certificate in Surprise.by (04/12/2024).
I liked the quality of the manager's service, everything went well:promptly, unobtrusively, politely, leading questions were answered honestly, requests to clarify anything were not refused and I did not have time to look back as the order was delivered (in an hour and a half, if not faster). As a gift package, for the certificate, we chose a box, we really liked the design, above all praise, unexpectedly very beautiful and tasteful.
This store is especially suitable for those who do not have time for shopping at least, they even have an operational chatbot.
The courier is just as polite, not cheeky, even a minor misunderstanding with him, only lifted my mood-no matter how strange it may sound.
Many thanks to the store staff for excellent service and respect for customers, have a good job!
I will recommend it to my friends.
See original · Русский
August 5
Friends presented a visit to the dolphinarium. I decided to leave this holiday of life for the summer, but, unfortunately, I was sick 3 times in July and did not notice how the deadline passed :<
The administration of the service met halfway: extended the certificate and wished a speedy recovery.
Everything was done quickly and remotely. Extremely positive emotions :>
See original · Русский
May 30
A very cool website where you can choose for any budget and for every taste! It is very cool and, most importantly, beautiful :)
Thanks to the managers who helped solve the difficulties with payment, everything was at the highest level :)
See original · Русский
July 15
The work of managers is on top. We answered all the questions, picked up a beautiful package and agreed on a convenient time for me. Vlad's manager was at the height of customer orientation!
See original · Русский
December 24
We purchased a certificate for 250 rubles in Wine rhythms of the townspeople - wine tasting for two (includes 4 glasses of wine each and 2 sets). The cost is very high.. 4 glasses of wine of 125 ml each, you snack on a set of 4 slices of bread and 6 types of pate.... And that's it!…The inside of the bar is poor and boring. For 250 rubles, you can have a great meal together in a good restaurant with a good bottle of wine! I do not recommend it.....
See original · Русский
May 13
I can't tell you how much I liked the idea of the "Dating Game". A pleasant restaurant, good wines and decent snacks. The questions are not stupid, open and really sincere, so the partner, like Me, were more than satisfied. I will definitely contact this place for new ideas for gifts to my loved ones. Thank you very much!
See original · Русский
June 4
It was necessary to quickly pick up a certificate for the wedding anniversary of my brother and wife) the manager offered options taking into account the wishes of the customer) in half an hour we decided on the service and the manager helped to place the order, sent the certificate to 2 rooms and added congratulations)
Thanks for the great service!) For certificates only to you) Prosperity of your company)
See original · Русский
November 4
Daria is a wonderful and attractive manager, calmed me down while I was beating on the wrong door to get into the office, she was on the phone all the time, helped me choose a postcard, and anyway, she's just a hare! I would do it all over again just for her sake 😊🫶🏼
See original · Русский
May 10
I went online to find a gift for my brother. I wanted something extreme and not ordinary. I went to Surprise.by and found that it fits perfectly. The managers promptly helped to make an order and congratulate the birthday boy with an individual approach. Quickly, promptly, politely, with a soul. Thanks for the help. Prosperity and vigorous activity🔥
See original · Русский
November 10, 2023
I want to express my gratitude to Anastasia's manager, she radiates a real positive, I didn't want to go home! I was greeted by a pleasant atmosphere in the office, a special emotional vibe, I wanted to buy gifts again and again, to all friends and loved ones! Also, a cute kitty who lives in the office did not leave me indifferent! Thank you for the wonderful moments in life 😊😊😊😊
See original · Русский
1
November 28, 2023
Day in and day out, I ordered a gift for my nephew for his 9th birthday. Och quickly formed my order, drove herself to the office. In the very center in an atmospheric beautiful place of the city, there may be questions with parking, really. I was greeted very comfortably and warmly in the office, and gifts were also given to me personally. Manager Anastasia is very charming, she told me everything, introduced me to the office cat. ☺️ I had a magical buying experience. You are such good fellows!
See original · Русский
2
December 27, 2023
A wonderful organization!! I especially want to thank manager Lina! I helped to decide on the gift, with its design and very quickly place an order, taking into account all organizational issues. Since I am an impatient and inattentive person, I would have missed a lot one hundred percent, or even after a couple of unsuccessful attempts I would have left this venture and not bothered)) but thanks to Lina, everything turned out much better and easier than I imagined, and at the same time, after the conversation, there was a good positive mood for the whole day!!!
See original · Русский
February 12
God, I am very grateful to the surprise team.thanks for the fact that you can find entertainment for any holiday or just a place where you can go on a date or just with friends. I purchased a certificate for the vr arena and received a lot of positive emotions, now I have also purchased a certificate. Since I'm from another city altogether, it's a salvation for me in finding gift ideas. Thank you very much)
See original · Русский
December 1, 2023
10 stars out of a possible 5) people who create a holiday) I am always very sensitive to the choice of gifts, but this is exactly the case when congratulating a loved one can be safely delegated - everything will be done with the same warmth and love as if you were congratulating yourself) the birthday girl is delighted not only with the gift itself, but also from how positive and kind people congratulated her) not only all my wishes were taken into account, but even those nuances that I did not even think about. The best in their field🧡
See original · Русский
1
April 4
classmates presented a certificate for their birthday, we are pleased with the large number of different gift options, and most importantly - the opportunity to pay extra! (usually certificates do not imply this) I got a little lost on the site when choosing an event, but the operators immediately explained in detail and gave me all the necessary contacts :)
See original · Русский
February 28
So you live for yourself and you live. Home is work, work is home. And then you get up in the morning and realize that you urgently need a holiday, right now very urgently! For your most loved ones. What to come up with? Where to look? Comrades, this is definitely surprise.by ! An excellent choice. But that's not the main thing. The main thing there are people, we can only hear them or communicate through chat correspondence. But what wonderful people they are! Very sincere PEOPLE! Vlada, Lina, many thanks to you for your hard work and amazing ability to communicate and communicate. Precious "frames"! Such people should be protected!! With love and respect, Julia)
See original · Русский
1
December 26, 2023
Everything is super, very accessible and fast. In the future, you can always solve any issues that arise without any problems. The feedback is fast, tactful and fruitful. Special thanks to the manager Lina)
See original · Русский
September 29
Absolutely irresponsible attitude towards the buyer. The information in the certificate does not match the description on the website. It is not clear whether this is a deception or such an attitude to your work))) operator's answer: there is not enough space in the certificate)))
See original · Русский
July 2
Everything is fine. I was given a certificate for the amount that I could exchange for several activities. Gorgeous)
See original · Русский
December 31, 2023
A New Year's gift to my husband, I wanted to fulfill his long-held dream. Thank you for the opportunity to give your loved ones emotions and memories)
Special thanks to the manager Lina for this! She fulfilled the function of the snow maiden and helped me in the surprise mission :with selection, with delivery on a holiday and for excellent service! Lina is a ray of light and positivity ❤
See original · Русский
March 5
There are no questions about the service, but there are questions about partners. Since you are selling a karting Cartland certificate, you should know whose services you are promoting. We bought the certificate - we can't get in. Karting has NO record. The certificate has a deadline for MANY races. However, you cannot make an appointment for a specific day and time. As a result, we get a situation: one day there was a refusal, since the queue was scheduled until the evening, another day they told us to come on a first-come, first-served basis, we arrived, and there was a corporate party - everything is busy. The QUESTION IS, THEN WHY WERE THEY TOLD TO COME??????Do you think your partners are normal? There is a certificate - you cannot use it
See original · Русский
February 13
They gave me 2 certificates to the tea mail on the group. tasting, on the call it turns out that everything is scheduled for a month in advance, call then and then. Next month I have a business trip, and there I already feel either there will be no places again or everything will be scheduled again. Of course, I understand that this is a joint of tea mail, but I would not sell their certificates after such a relationship with customers, you, as an intermediary, are also responsible, as for me, for my spoiled mood. You can throw your certificate in the trash, because they don't open the record there in advance either.
At least you would check the partners, they actually cannot provide the service. It is clear that my business trip is to blame, but this is a cringe anyway.
We do not buy certificates in tea mail.
See original · Русский
May 29
I issued a certificate to friends for a wedding! Vlad's manager is very attentive and responsive. She answered all the questions, and we found a compromise with the delivery. Additionally, you can order flower delivery, and there is also a large selection of cool postcards.
See original · Русский
February 25
The guys are great fellows, I used the service many times (and when I didn't have time to buy a gift or forgot, it's generally an ideal option). The work is well established, they always respond quickly and help. I will continue to use it)
See original · Русский
March 3
Managers who love their work, you can see right away. I talked to Lina this time.
The contents of the certificate and the name were changed at my request. Quick answers, help in choosing, it was very pleasant to communicate 🥰
They also quickly got their bearings about the packaging, the place where to pick it up. This is the second time I have contacted your managers on the site and I am satisfied!
I will definitely contact you more than once!
Appreciate them)
See original · Русский
March 26
There are no questions about the service - the partner is just terrible. I bought a certificate for a love story photo shoot. At first everything is fine, we signed up, arrived at the appointed time. Then the payment for the studio did not pass and we will not let you in, after 10 minutes everything seems to have been paid and let in, while we entered the studio, the service began in 15 minutes and in total instead of an hour 45 minutes, then okay, maybe there will be normal photos, no normal error, a friend would take a better picture from the phone than their photographer, more I will not apply and I will advise my friends to find a better place or contact them directly.
See original · Русский
March 10
A certificate for 300 rubles was presented. We decided to arrange a romantic and take a spa for two to renaissance. We were immediately signed up by contacts for a surprise buy. The certificate states that if the procedure is more expensive, we simply pay the difference.
Our procedure cost 370.
Came. They immediately wrote off the certificate (300 rubles) from us and began to explain for a long time and persistently that we should not pay 70 rubles, but 159 and something else.
As a result, we call for a surprise buy, she communicates with Madame at the Renaissance spa at the reception. She couldn't be convinced.
To which we say that in this case we refuse the service and she happily informs us that she has already written off the money and the certificate has been redeemed.
For a long time after that, Madame called her superiors and said with a dissatisfied expression, go, get ready at the exit.
In short, we never went. The mood is ruined. The gift turned out to be at least a disservice.
See original · Русский
December 10, 2023
I want to express my great gratitude to the manager Lina 🙌 big smart girl, she helped me find the best option for the best memories 💜 she is ready to help in everything, answers all questions, listens and hears wishes 💜 thank you very much, see you again 💜
See original · Русский
1
April 17
The design of the certificate is very convenient and beautiful. We had a nuance, after the certificate was presented, the birthday boy lost it. It was very nice that the electronic version was sent within 15 minutes after clarifying the data. Thanks for the work!
See original · Русский
December 13, 2023
Endless stars for you!!! The girl Valeria has been patiently picking up certificates for me for gifts for a long time! Incredibly pleasant communication! Top-level consultation, convenient location to pick up the certificate, the packaging is also very stylish! Thanks
See original · Русский
1
June 8
Good afternoon! I would like to thank manager Anastasia for her great help. I needed to replace the certificate with another service, I thought that everything was gone, the certificate would burn for a decent amount, but Anastasia figured out 2 accounts, while she was very friendly and attentive. A super manager with empathy, which is currently lacking. Thank you 😊
See original · Русский
November 8, 2023
Thank you very much!!!
I wanted to issue a certificate on my own and for a very long time I chose, read, compared. However, I decided to ask a question to a specialist in an online chat. Then only enthusiastic reviews about the work of this employee! Lina, after your consultation, a positive charge for the whole day. You were so involved in the process and told me about the suitable options that I just had to choose🔥
Less than 30 minutes have passed from the moment of the appeal to the end of the dialogue and words of gratitude!!! Delivery at a convenient time for me, super!
This is just the perfect service!
And what gorgeous packages!
You guys are great! Good luck to you and your business! Definitely, if necessary, only to you!
See original · Русский
1
December 14, 2023
I want to thank you for your reverent attitude to work. I ordered a gift certificate for my son's birthday. It was delivered very quickly. The packaging is just amazing! Everything is very bright and beautiful! Special thanks for the heartfelt drawing. I recommend using the services of the company. I am sure that the impressions of the flight will be remembered for a long time
See original · Русский
1
December 2, 2023
Excellent service, service if you have any questions, an excellent choice of certificates, I use them regularly, once I even collaborated and very successfully)) I love giving people emotions! thank you for what you are doing))
See original · Русский
1
November 10, 2023
A fairly wide selection of certificates, everything is processed / solved promptly, friendly guys work in support — in general, only the most pleasant impressions of using the service remained 👌
See original · Русский
2
January 3
While interacting with this company gives pleasant sensations, they quickly respond to messages when contacting through the site, quickly solve emerging difficulties, it is convenient to pick up and then hand over a certificate as a gift, if necessary, you can change the purpose of the certificate, which is very convenient.
See original · Русский
October 31, 2023
I recommend it! I worked hard and missed the time for a gift to my husband. I wanted some kind of surprise in addition to the main expensive purchase. There was a day of time, the budget was limited (it was as an addition to the gift). Professional consultants - on the positive side, in an hour they picked up an excellent budget / desired impression ratio, the upcoming time of the year. The coolest thing for me is that without getting up from my chair, I chose, paid and got the opportunity to give a gift to my husband without delay in the morning. On my recommendation, friends were also pulled up. The perfect solution for unorganized people like me!!! Here they want to solve your problem, and not overstate the cost of your certificate. Offers for a very different budget!!! And you will be offered them!!!
See original · Русский
1
November 29, 2023
Many thanks to Manager Lina! She accompanied me from and to, was always in touch for several days, helped me decide on a gift. Since I am from another country, I had difficulties with payment on my part, but everything worked out) If you want to please your loved ones, then 1000km is not an obstacle, everything will work out with these guys)
See original · Русский
1
November 14, 2023
I want to express my gratitude to the consultant Vlada) Pleasant communication, answers are given to all questions, sooooo polite and positive in communication). Thank you for your help with choosing a certificate and quick answers.
See original · Русский
1
November 30, 2023
I was delighted with the quality of service! Many thanks to Vlada for her professionalism and friendliness, she made contacting the store a real pleasure. I will definitely come back to you again!
See original · Русский
2
February 17
Because of my work and my forgetfulness, I completely lost sight of the fact that the certificate was coming to an end, so it was necessary to replace it or extend it. I thought that I would have to go to the mall for this, but decided to write to support and voila: literally half an hour, and I already have new certificates that I can spend on anything! Special thanks to manager Lina for helping with the selection, explaining everything, and for her promptness. Good luck to your team!
See original · Русский
December 11, 2023
Good afternoon! I issued an electronic certificate on the website with the help of Lina's manager. Thank you very much for her help: everything is professional, polite and prompt. There is a sense of concern for customers.
See original · Русский
1