Sometimes their queue machine doesn’t work ( the one inside Magnum in Chilanzar) and they blame you coming late and make you wait for another window. Some personal (Zumrad Alisherovna) is really rude not educated about customer service at all.
The worst service of all banks! To make a contribution is to lose half a day. To pick up the finished card, in general, the system missed my turn after two hours of waiting. I turned to the girl at the counter, why the system missed my turn, the answer is "I don't know"! This is what kind of po you need to get in order to hate people at such a young age and not even try to turn your head to the client. Why is a person sitting still? I can imagine what you have to go through when you take your money. I do not advise you to waste your time and nerves
A bank that leaves much to be desired in every sense. It seems that most employees have no idea what their responsibilities are and what to do when they come to work. I do not recommend disgusting service.
The application has not been working for a week, i.e. the bank is updating or testing for a week?! What century do you live in? Then a week passes, I enter the application by phone number, you write the code from the SMS, the code does not come, the bank blocks the entrance and it is not possible to get through for 15-20 minutes waiting and there is not even feedback! Learn how to work with clients, with the application, and I'll go and close three of your cards, withdraw all the money and go to another bank!
The quality of the support service is ZERO. They answer when they want to. One simple question was solved in 6 days. And even when I did everything according to the rules, they answer me "Do not type, but write with a pen dear customer." All the illiterates were gathered. Another says this, another says that.
A beautiful bank! The support service lives its own life, the issue is solved based on the well-known term "HOP" and that's it. Also, no one has canceled the football method, which is what the employees of this bank use. The waiting time for a call center specialist is from one minute to infinity.
The most terrible bank, the application requires re-registration and identification every month, the transfer to the card is rarely an unsuccessful transaction, this is when the money was debited but did not reach the addressee. Why do I still use the services? Yes, because it is a salary card. A full hat.
A good bank, fast service, polite, I like it, but something has become more crowded, operators used to work faster than they do now, it's a pity and at the same time, of course, I'm glad that the smartest are going to be promoted.
It's a terrible bank, I don't recommend it. The call center will never pick up the phone, there is no parking, traffic police officers are fined immediately, there are huge queues at the ticket offices, the staff are not competent. The bank's management should think about it
It's very bad, I really wish for one star, there's a big queue and the windows are empty, they call for it and the queue doesn't move when you approach the restepshin and ask them they don't really displace you, the team is not literate and not paid, and for the fact that they didn't displace me normally, I had to stand idle for more time than it was necessary, go there, go the wrong way, in short, they need to be taught how to work again, there was a Slavic man standing there, he was very indignant at their lack of competence, he said that he would complain about them, that's the story my trip to the bank turned out this time, I had them 2 times, the first time was everything the norms are fast, clear and folded, well, this time I had to be nervous, there was another thing the girl was not happy with, she also said that she would write on the Internet
The advantages are only the location.
Cons: I was there twice to change dollars to tenge first, I waited 90 minutes, 2 cash desks were working, the queue was moving very long and slowly, customers seemed to be deliberately served for a long time.
The second time was today, I thought just by chance that time I got there, I stood for 80 minutes, the turn came, I went to the checkout and there was NO TENGE, WAIT FOR the SECOND CHECKOUT TO OPEN, I waited 20 minutes, it opened and there ATTENTION!!!! THE PROGRAM IS NOT WORKING!!! I waited another 10 minutes, eventually changed the money and no longer set foot in this terrible bank
Unfortunately, the bank has no customer orientation at all. The bank does not seem to keep up with the times, it is a bit backward. The Humo card is made for three days, when it is made in other banks in 20 minutes. But it's bearable. But to get it, you need to stand in line at the checkout for hours, where it is issued. You won't get it anywhere else. They also call others with coupons that came later. Coupons have different numbering, you wait with hope, in the end you wait. Well, there are other cash registers, why are there such difficulties? In other banks, they are quickly issued at the reception.
Terrible service! I came to make a transfer, I waited an hour. It is impossible to know the speed of queue progress. As often happens in other institutions, one girl works with translations, the other 15 are sitting looking at a computer monitor or chatting with each other. The girl who is waiting for the whole queue runs endlessly for advice to other operators, thereby increasing the service time! In my opinion, this is the biggest problem everywhere!
Good afternoon! I would like to express my gratitude to Zarina, a bank employee, for her customer focus. Thanks to the bank's staff for the fast and convenient service.
I wanted to open a deposit. The tenge lite app has failed 15 times. I turned to the office, a sleepy employee could not help. The call center couldn't help either.
In short, they themselves do not know what to do if there is a problem with the application. I chose another bank, although 2.3 years ago the staff were very competent.
A good bank. They work quickly and efficiently. I especially liked the new feature where you can take a mastercard in a couple of minutes through their new device. What's cool is that it works absolutely everywhere, even in other countries
I do not recommend doing business in this bank at all. In order for the payment to go through, you need to call and ask: "please spend it." Internet banking for the business of ASBT and new. Both are crooked, unfinished. There are a couple of conscientious employees, the rest just roll the clock. That's why staff turnover is like a waterfall here)))) I don't care about the client. I do not recommend opening accounts in this bank.
The conditions for deposits are quite good, but sometimes the application simply does not work, respectively, you do not have access to money.
With international transfers, everything is very bad, I will not describe everything, but if you have foreign contracts and contracts, think 100 times before conducting them through this bank. There are our local banks who work 1000 times better on this topic than tenge bank.
I strongly ADVISE YOU NOT to contact Tenge Bank! I've regretted contacting this bank a thousand times. The bank has very, very weak technical support, they cannot solve even basic problems.
Technical support generally works only in telegram. Telegram is an application of a foreign company, therefore, communication with bank customers in telegram violates the confidentiality of bank customers.
The bank's application is flawed, you can't even get a normal account statement there. The site is as bad as the app. It can be seen that the positive reviews here are simply twisted and have nothing to do with reality.
One of my favorite banks. All amenities, the staff is polite, prompt, help, serve. It's good that they open branches around the city, otherwise the head office is a little far away.
very good employees, a cool bank, I liked everything, especially the advertising, the masters of their craft know what they are doing, I will always go there and I advise you
Since March 6, they have not been able to solve the problem with a trusted device. The application works very crookedly. All appeals to the bank are in vain, and there is no consideration of the request.
It's already March 13, and no feedback has been received. Sorry for the wasted time.
One of the best banks in the Republic of Uzbekistan, although it is not included in the list of the largest in the country, this is by no means an indicator of quality. The bank has a good mobile application, there is also an online store for buying various goods. The bank itself has quite favorable loan and deposit offers.
A very good bank, I advise everyone, the guys work quickly, I ordered 3 cards (mastercard, uzcard and humo) in 3 days, the guys are friendly and always come to the rescue... and there is a problem with queues and parking everywhere... By the way, the bank's application is working fine and the conditions for waiting are normal. I recommend this bank.
A pleasant atmosphere, only the queues are large, there are few windows for maintenance, I had to stand in line for about 2 hours to buy tenge, but on the whole it was decent.
Years go by, but the issue of service speed has not been resolved in this branch, even for the most trivial issue, you have to wait almost an hour
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3
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Р
равшан иркабаев
Level 5 Local Expert
November 12, 2023
Positive:
1. Convenient location.
2. Electronic queue for tickets.
3. Fast service.
Minuses:
1. A relatively small operating room for the number of clients served.
2. Although it is written that they work without a queue, during lunch from 13.00 to 14.00, the number of operators decreases and you will have to wait longer for service.
Problems with paying for a loan, opening a plastic card, and opening a deposit. Most of the employees do not know their work, it is very rare to get through and contact an employee, and it is not a fact that he can help you. There is no personal animosity, I just don't recommend it. Save your time and health.
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Иван Ларионов
Level 26 Local Expert
January 17, 2024
I came to the bank to issue two cards: one in dollars and one in soums.
I found out directly at the bank that it is impossible to issue a card in foreign currency (didn't you have the sense to write about it on the website?). I filled out the documents for issuing the card in Sumy. The operator accepted the documents and informed me that they would contact me in 2-3 days. Of course, no one got in touch.
The bank did not pass the verification by the simplest procedure, after that I do not consider it possible to take the bank seriously for something more serious than issuing a card.
We opened a corporate account in this bank, to be honest, we are very satisfied, the staff is prompt, ready to help with any issue, the bank is a client with a convenient and modern interface, we like it.
Hello, I decided to get a "mastercard" through a cartomat, it's terrible. It stood for two hours, the cartomat does not work, moreover, it is also impossible to get through to a short number. I live a little far away. Cartomat ne Mege Yunus abadsky district. Two other people were standing with me, also indignant. They do advertising, but the staff is ZERO. I don't advise anyone. A terrible bank.
A very bad bank. We went for a humo card for a relative for 2 months, as a result, we could not set a password on the card, barely somehow SMS information was connected. The printing quality of the number and F.I.O. cards leaves much to be desired. There are just a huge number of complaints about the app in the play store. The cashback is given during the week, then after 2 weeks or next month. There is no taxonomy of the business. It is surprising that such large investments were made to open a bank in Uzbekistan, but it can establish elementary business processes (
Electronic queue service. Although sometimes it happens that this queue turns into a live one in the evening and misunderstandings begin among those who came a little earlier and received a number. In general, you can deal with the bank, the bank is progressive, you can invest. Basic operations can be performed through the application and without visiting the bank.