The Plaza
170 reviews
December 23, 2024
A wonderful hotel in the city center! The rooms are cozy, clean, the bed linen is snow-white! The girls at the reception are polite and competent! The restaurant has delicious and fresh food! I would like to thank the restaurant staff for their kindness and responsiveness!Aizhamal,Aisuluu, Almaz - you are super!
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November 7, 2024
The hotel is located in the city center, next to the Rossiya Cinema. By a happy coincidence, we were upgraded to a Suite room. The room was large, bright, 2-room. The hotel is clean, cozy, friendly and helpful staff. The breakfasts are delicious and hearty. I especially want to mention the amazing taste of cheesecakes. Thanks for the good work.
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1
November 30, 2023
It's a good hotel, one of the best I've ever been to.
Located in the center.
I stayed in a junior suite - the room is bright, spacious, comfortable. Everything is in its place: a spacious wardrobe with hangers and shelves, a living area with a sofa and armchairs, a comfortable large bed, a work desk, a kettle. Replenishment of water/tea/ shower gel/shampoo daily. Bathrobes and slippers are provided in the room.
The hotel has a spacious swimming pool (only the sauna unfortunately does not work).
Breakfasts - not to say a very large selection, but very high-quality: there were vegetables and fruits, salads of 2 types, baskets with caviar, sausage cheeses, breakfast cereals of 2 types, porridges of 2 types, eggs with sausages, rice with meat gravy, pancakes, cheesecakes, mini-pies with meat, mini-cakes like cheesecake... In short, everyone will find something to their liking.
The reception staff is friendly and ready to help and solve any problems.
The only small disadvantage is the quality of cleaning - for 5 nights they never changed the bed linen and did not wash the cups a couple of times. But if you don't pay attention to these little things, everything else is great!
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October 24, 2024
A good hotel, the rooms are cozy and comfortable, buffet breakfast, the price per room corresponds to the hotel, the staff is friendly and courteous, there is a spa area and a gym
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August 4, 2024
Excellent hotel, excellent location, wonderful staff, on the second floor of the vernad with access to fresh air, decent breakfasts, everything meets the standard!
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June 8, 2024
A good hotel in the very center of Bishkek, everything is within walking distance, and the stadium too – you can watch the match from the upper floors))) Very high audibility of neighboring rooms, then someone's water will pour, then someone's glass will fall.. The breakfasts are good, but the assortment could also be expanded with fish and vegetable dishes. But let's not quibble, the good solid four
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September 1, 2024
Overall, it's good. A five-star breakfast obviously doesn't pull. The staff is polite and helpful. The rooms are clean. I lived on the 9th floor, I got the bubbling noise of the air conditioner around the clock. It can be recommended.
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October 4, 2024
Great hotel. Friendly staff, varied buffet, clean rooms. However, the air conditioning in the room and the internal telephone did not work. But it was uncritical for us.
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May 14, 2024
Lovely hotel in the city center, spacious room, comfortable bed, everything works. Breakfast is super, delicious and varied! In the restaurant you can just have dinner and lunch, the terrace is a separate love) Next trip we will stop there!
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2
December 1, 2024
The hotel is excellent. It was my first time in Bishkek and I hope it won't be the last. I really liked the residents of the city, they were friendly and friendly. Thank you, I hope that I will come again
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January 3
Nice clean rooms, polite but very slow staff, you have to ask for everything several times.
A restaurant with delicious food! Located in the center
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January 3
I often stay at this hotel for work, the rooms are good, but the service in the restaurant is disgusting and makes me angry. Half of the items from the menu don't happen, then there are still any problems, and then they cook for an hour and a half, and the only answer to questions about the problem is that they cook, and I'm sorry, nothing more… they may also just forget that they need to serve visitors who are sitting and waiting for 2 hours for now.
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November 9, 2024
The rooms were mixed up when checking in, although everything was paid in advance. All the wrong things are reflected in their booking history. Breakfast was paid for, but refused not included. The qualifications of the reception staff are low. They speak Russian, but they can't figure out and do anything, they don't make decisions themselves. In a conflict situation, they do not understand what to do. The problem is not solved without an administrator, but there is no administrator. The service is very long at the reception.
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April 7, 2024
The hotel is conveniently located next to a park and a stadium. There is a restaurant with a terrace on the second floor. The staff is very polite and helpful. Nice, spacious rooms
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1
July 1, 2024
I stayed at the hotel from the 24th to the 27th. I chose this hotel specifically because I came to have an operation and the clinic is a 4-minute walk from the hotel. On the first day there was a problem with the air conditioning in the room, I called the reception and asked to solve the problem because the room is very stuffy and hot, I know how to use the air conditioner and there was a significant difference between the cool in the hallway and the room, although I put the air conditioner at 17 degrees cold. I waited for 3 hours in a bad room with an open window and a door so that at least some air would enter the room. I find this unacceptable. I was alone on this trip and because of the heat I couldn't close the door to the room and stay safe. I called the 2nd time 1.5 hours after the first call and the girl at the reception told me to wait in a very irritated voice because the technician is very busy. I have never asked for more than a maintenance base and did not come to create problems, I just asked how much longer to wait. After another 1.5 hours in the stuffiness, I realized that if I did not leave the room, I would faint. I went to the reception and asked again when the air conditioning technician would come up, to which the girls were very surprised and asked why he hadn't come up yet? And they told me to wait because he was probably busy, only after I started explaining that I had been waiting for 3 hours in a hot room after a night flight and wanted to rest, the girls started calling the technician. An hour later, a technician (whose shirt had security written on it) came to my room and spent another 40 minutes dealing with the air conditioner. He fixed it, saying that it would get better now, it got better, but the air conditioner was at 17 degrees and it felt like 25 degrees. In the evening of the same day, I went down to the restaurant for dinner and my card did not pass through the terminal, I have international cards they pass in Dubai, London, Israel, Venice, but they did not pass in your hotel, I had to go to change dollars to pay for dinner. The day after my surgery, for which I came and stayed at this hotel, I was asked to move out to their other Discovery Hotel..... why did I have to show your manager, who is sitting at the reception desk, the place of my operation so that she would make sure that I was not lying? Why did she keep asking me which clinic I had the operation at? Why is this attitude towards a person if it's a girl who travels alone? If I am a well-mannered person and treat the working staff with respect, does this not mean that you can wipe your feet on me, talk irritably if the person does not conflict but just speaks POLITELY about the wrong order? The fact that I didn't set up a scene in the lobby waiting in the stuffiness for 3 hours doesn't mean that you can do whatever you want with me! The intelligentsia does not mean a SUCKER !!!
Do I need to talk to you brazenly and arrogantly so that you feel the boundaries? So that you feel respect for your guests? This is the most terrible hotel, I do not recommend it!
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1
November 3, 2024
I have never seen such old numbers before. I fell for a good rating and reviews. A complete disappointment. I paid 9 thousand rubles per day. He left the next day. Everything in the room is old. The Internet is not working. The TV doesn't show anything
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September 9, 2023
The location of the hotel is excellent. Attentive and courteous staff. A fairly varied breakfast buffet. The disadvantage is that there are no sockets next to the headboard. Just behind the fridge. Of the three, one did not work. And the cord of the table lamp on one of the nightstands was rewound with duct tape. I take off one star for these two points.
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December 8, 2022
It seems to be a good hotel in a good area. Good breakfasts, there is a selection of fruits, dried fruits, cheeses, omelets. There are always several types of hot dishes. The staff is very friendly. But the room has not been cleaned once in three days, and the towels have not been changed once. The rooms in the entire hotel do not have locks in the bathrooms, some rooms have transparent glass doors to the bathrooms. The pool has very cold water, it is not heated at all. Only "walruses" can swim in it. The sauna didn't work at all. There was not a single conveniently located charging station in the room. The phones had to be charged from a single outlet near the refrigerator. The lamp by the bed was not working.
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5
August 19, 2024
A wonderful hotel. Service, location, breakfast - all for five. They are very friendly!
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December 18, 2024
Overall, the hotel is not bad. In the center, the service is on the level. Three stars for poor WiFi and an absolute lack of sound insulation (I listened to the screams of a neighbor behind the wall for a day). For those who value peace and quiet, definitely not here
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May 19, 2023
A wonderful hotel that meets all the necessary requirements for a good rest and work. Very good design, where the convenience and comfort of the guests are the main priorities.
The staff is very polite, everything is at a high level. The hotel is located in the city center. The breakfasts are excellent. In general, I recommend it to everyone, the hotel is worth the money!
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2
1
November 3, 2023
The hotel is excellent, the rooms are clean and comfortable. The staff is friendly and competent. The restaurant has very tasty dishes, especially meat. A new building was built . A solid five.
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June 30, 2024
A good hotel. The restaurant is delicious, but the steaks are a little dry in my opinion. I always stay here. I recommend it to everyone.
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December 10, 2024
A great hotel, a wonderful restaurant in the hotel, the portions are large and delicious.
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February 8, 2024
Now I will tell you why I give this hotel 3 stars. I got the impression that the whole staff wants to make money off you. First, when calling, they called one amount, from when they arrived at the hotel at the reception, the same manager calls the amount a little higher, after you tell him that they called the other one lower on the phone, to which he pauses, looks for something in the monitor (pretends that there is a lot of information and he is confused)) and he says yes, it's really a little cheaper)). Secondly, the next day in the morning we were supposed to have breakfast for which I paid initially, but I did not have time for it for 30 minutes because I was going and did not plan to return to the room anymore (I was leaving), I went to the reception and asked if I could go to breakfast, to which the girl with inflated lips answers You're late) The table was set for you but you didn't come) I could have come up with something smarter, since in no hotel the table is served personally for everyone at 7 a.m. and this food is not on the table until 11 o'clock (breakfast time), well, that's okay, I've already measured up for breakfast, I ask well, maybe at least they will pour me coffee there, because I paid everything still, for breakfast, which includes tea or coffee), the answer was "I can't help you with anything")) Of course, I don't care about that coffee, but it's just ridiculous that they squeezed cups of coffee that had been paid for, and I just wanted to sit in the lobby and drink coffee while the taxi was driving. It was also very cold in the room, they asked the girl to send a master to set up the air conditioner, but in the end no one did anything, or it was broken. Draw conclusions, gentlemen.
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1
December 11, 2023
I've stayed here several times, great hotel, very friendly and helpful staff, but the last time was disgusting food! They said that one cook did not come to work, but it did not make it easier for the guests who spent the night in the toilet. The next day, it wasn't just us who complained. This is the first time, before that everything was always at the highest level
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1
January 17
Cozy rooms, polite staff, delicious food in the restaurant!
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June 26, 2024
We booked earlier with an advance payment.
Upon arrival, they did not check in at night, explaining that there was an accident and there was no water. A replacement hotel was offered. Much lower in level and price.
They didn't warn you about the problems in advance.
We were forced to look for another hotel at night.
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January 15
The rooms are inconveniently furnished - there is a wardrobe in the back of the room, otherwise everything is fine
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February 27, 2023
Not a bad hotel, for Bishkek in general. Located in the center. There is a small parking lot. The breakfasts are monotonous, of the same type. Coffee is brewed through a filter /funnel (drip type), in Kyrgyzstan, in principle, there are problems with coffee, even at Gazpromneft gas stations.
Customer focus on minimals, sluggish staff, there is no daily cleaning at all, they do not change hygiene supplies, they do not take out the trash. Everything has to be reprimanded at the reception. I wouldn't stop a second time. Overrated by booking, there is a sign on the counter 8,9. Actually Booking 8.2 with a lot of negative reviews. I stayed on the advice of friends. I wouldn't have stopped by again. The hotel administration needs to reconsider its approach to business and personnel management, good luck.
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2
June 19, 2024
A pleasant hotel. The rooms are relatively spacious. The staff is friendly. I liked
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1
December 24, 2023
The place is good, in the city center. The rooms are clean, the staff is helpful, the kitchen is good, but it takes a long time to cook. I had to wait.... Taxi accepts payment by mir card! An iron will be brought to the room if necessary!
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June 28, 2023
A hotel in the center of Bishkek near the stadium, a spacious, clean and cozy room, amazing breakfasts, the staff is always ready to help with all questions.
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1
December 12, 2023
This is a good-quality hotel, it is quite cozy inside. The only drawbacks are that the walls are thin and the neighbors can be heard well. Plus in a good location
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July 6, 2023
Simply the best hotel in Bishkek. Great restaurant, great rooms. Swimming pool and steam room. Decent staff. It was very nice to stay here.
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1
May 5, 2023
Beautiful in appearance, the junior suite is large and pretentious, but not thought-out functionality: there are no sockets at the bedside table, a noisy cheap refrigerator in the minibar, the sauna did not work, a very standard limited breakfast, but continental. Ie. "pathos, dust in the eyes" for the common man in the street, but for this price you can find better. It will go d
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1
December 12, 2023
Not a bad hotel, located in the center. You can live
BUT
there are eternal interruptions to the Internet, it is impossible to use it.
There are practically no working sockets.
There are no sockets by the bed at all - that's all - and this negative comment comes from all visitors to the hotel. Well, is it really difficult to at least buy extension cords.
The pool and spa were closed all days of the stay.
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3
1
August 30, 2024
Nice clean hotel with convenient location
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March 25, 2024
3 stars no more. There is an unpleasant smell from the bathroom, ventilation is noisy, the spa does not work, breakfast is weak - coffee for an additional fee.
The bed is good, the room is spacious, the location is not bad.
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December 21, 2024
If it is possible to choose an alternative, it is better to do it)
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November 12, 2022
I liked the room itself. Big and cozy. They were greeted warmly at the reception.
I withdraw a point for breakfast, unfortunately, I did not like it very much + during our stay, the pool and spa area were not working + weak wifi.
But in general, the hotel is not bad and inexpensive. If you need to stay for a couple of days in the city center, this is a suitable option.
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2
February 9, 2023
Beautiful, clean. The staff is polite. The room has everything you need.
It is better to order food in a restaurant by the time. It's too salty for me. The Tinkoff Mir card is accepted for payment.
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1
February 13, 2024
A more or less decent hotel
But there are details of the state Department
The kitchen is standard, wow -no
Service for 4 people
Interior for 3+
Distance from the airport 40 min
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October 25, 2024
A wonderful hotel. Everything is at a high level
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March 14, 2023
There were 4 days. The VIP room on the 9th floor is fully equipped. It is not possible to find a working outlet. There are already very few of them. The boiler is hanging right in the bathroom, it makes terrible noise. The air conditioner does not work in the room, it is smoke-free in the old days, when it was possible. Breakfast is exactly the same every day. Don't take caviar, it's an imitation. The bowls heated with food stand with the wiring out, that is, anyone can touch the rolled-up boiling water with his foot. That's horrible. And in the room you open the bedside table, and inside there is duct tape and wiring. The elevator was not working! I stood in the middle of the day with the inscription maintenance work is being carried out, and the fact that the guests walk is all the same. Maintenance work is usually carried out at night. The pool was marked on the booking, but (let's finish the sentence yourself), that's right, it didn't work))).
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2
1
November 12, 2022
An ordinary hotel from the point of view of the Russian, which there are many in the cities of millions. I would put 3 stars, not 4. The rooms are spacious, the Internet is weak, unstable. The breakfasts are delicious, lunch and dinner are paid at Moscow prices (1500-1900 som). They accept rubles at a local restaurant at the rate of 1.15, although the official rate is 1.3-1.4. They tried to cheat twice: when paying in rubles at the restaurant, they counted at the rate of 1.1 instead of 1.15 and did not give the change. Upon departure, they began to demand to pay extra for "early check-in", although this day was paid in advance. As a result, they apologized. Attempts to cheat in small ways are common in Kyrgyzstan.
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1
January 25, 2022
I really liked it, better than the vaunted Ambassador! Clean, beautiful, cozy. Recalled the Moscow Reddison Collection (ex. Ukraine) is only small. At no extra charge, they were given a room on the 8th floor with a beautiful view of the mountains, it's just a pity that I could. Special thanks to the guy at the reception, who did not let an uninvited guest into my room. Now I will only stay with them.
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3
February 16, 2022
Excellent service and courteous staff, the rooms are clean, cozy and warm. Delicious food in the restaurant, but not a very large assortment, there are many different cafes nearby. The sauna is nice, but the pool is very cold. The breakfasts are delicious, but it's better to come early.
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3
December 30, 2024
Great hotel! Delicious cuisine!
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March 8, 2023
We lived in a suite on the 9th floor for five nights. Cleaning was done very strangely (we can say we didn't do it). On the second day, they called at One o'clock in the morning, it was very unpleasant to be woken up. Very ugly for any type of room
I sent the laundry and 2 white T-shirts to the laundry, by the evening they brought 2 T-shirts that were not mine. By one o'clock in the morning, they found mine. At the same time, the maid came and said it was necessary to pay the women in cash for the laundry "how much is not a pity." I said okay, there's no cash now, I'll come back later. I went to the ATM and the manager tells me to pay at the reception, the maid says she got something mixed up, they can't pay with their hands
The manager Maxim and the guard were rude at my request to call the maid to confirm my words
Hot water does not always come, a couple of times I had to skip 10 minutes
The restaurant has a good breakfast for 8-9/10. Confused only by a very dirty microwave
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