Receivers are not bad guys. Special respect to Igor and Anton (only 2 of them are stars). The service from the inside looks very presentable .... , the car maintenance itself would like it to be better.... Work schedule of specialists in shifts 2/2 ,electrician (diognost )there is only one of the shifts, so do not be surprised if your car may freeze in connection with this ......., they do not have a spare parts warehouse, some of the positions may be partially located (not the whole set). The purchase takes too long..... . Operators (if you call them) is a separate story ((((( Anastasia is a separate story.....😫 everything is very difficult..... If you are connected with one of the specialists, it is your lucky day and you can buy a laterkey 100% happiness will be)))). And if, nevertheless, you are lucky to be served (you will be disappointed), you will be ready to pay a tidy sum.... The family budget will deflate a little))))))
We inspected the car in March 2024. The Toyota employee is not competent, poorly qualified, apparently, when selling, he does NOT know where in what place and how the car was damaged, checked in advance by the VIN number on the av.by -he was beaten. Why do you leave a VIN number to check for av. by???The employee does NOT answer specific questions about the car that have been asked several times. The people who come to you, spend fuel and their personal time are grateful to you in kovychki and would have gone to you several more times. Was it all wrong?Next time I'll record it on camera
I was serviced at Orlovskaya for a long period, and decided to try another service, much cheaper. By chance, I ended up in the Toyota Vostok service, where I did an oil service and replaced discs and pads. Initially, I was bribed by the price of the Toyota Vostok and a lot of additional work for free. The result is creaking brakes, a small hum of the distributor after an oil change, black oil after 3 thousand mileage, and long monologues of the arrogant order desk clerk with assumptions of the reasons.
Toyota returned to Orlovskaya, replaced everything anew, made those. service the brake system and the car returned to normal in sound and meaning. There are no complaints. And what happened is an experience...
Toyota employees in 2024 do NOT know where in what place the car bought by their company was broken by trade-in (the old car is offset by the new one, according to the VIN number it is BROKEN), they try to mislead buyers, DO NOT RESPOND
FOR SPECIFIC QUESTIONS ABOUT THE CAR, ASKED SEVERAL TIMES, THEY do NOT reduce the cost of the car by nuances, they refuse to sell the car here and now (probably a Toyota employee has a planned lunch), they offer to reflect on the purchase and come next time...Please take into account the management of the company..Was it all wrong?Write to me at the specified email address.
I had to make a meeting twice.the collapse in this center, after their adjustment, the rubber began to wear out for the first time, the staff blamed everything on her age (although she had three seasons of mileage), well, okay, the second time after replacing the lever, they made a descent again by default.collapse, and as a result, the car is driven to the left, the steering wheel looks to the right .I didn't go to fix them anymore, I turned to a third-party service, the result is that the convergence on the rear axle is not correct and on the front axle too.But I'm not surprised, I assumed that this would happen.Good luck to everyone.
A very decent car dealership. Good service. The prices are certainly higher than the European ones, but the guys are trying. Well done! And the service is decent, which is rare for establishments of this kind.
There is nothing left of Toyota's standards: incompetence, rudeness and bureaucracy. The spare part for the car was not correctly selected, they arranged a red tape with a refund for several days
Hello, dear people, take care of yourself, this service is the worst that there is... The customer service staff is not competent, the technical support service does not transfer calls and this is just the beginning of my review, if you are interested, write to me in detail, you can not even imagine... What I've been through...
I applied for an oil change on a warranty car. I was refused because I did not buy spare parts from them. The spare parts were purchased from an authorized Toyota dealer from another dealer. The head did not give a written response, explaining that this was an internal order of the director. . All this is described in their book of complaints and suggestions.
My husband and I were satisfied with visiting the car dealership. Friendly staff. A sales specialist-an employee with knowledge of his business provided useful information.
There is no better car in the world than the TOYOTA RAV4
Very attentive guys. They advise. They tell me. They call and remind you
They always do everything on time.
They treat you to delicious coffee)👍🏻
There are problems with the rear view camera. I called and discussed that I didn't have much time. They advised me to come earlier. As a result, no one has arrived. I waited for almost half an hour. They accepted - and also offered to wait for 20 minutes until the electrician was free. As a result, we lost a client in me for two cars. Probably, customers earn well in the salon and for them they just have wallets, maybe we'll be lucky to rip them off as they wrote above at prices higher than European ones
The worst of the service stations in Minsk. Moreover, I discuss it only with official dealers. Problems with spare parts. The terms of maintenance and repair are not respected, they are constantly postponed. They are not even informed about their transfer to the client. I do not RECOMMEND it, from the word at ALL.
The design is fast without unnecessary movements, the prices are really not for mortals, there is coffee, the approach to customers can be said to be individual, high-quality repairs, waiting time depends on the complexity of the work
An incompetent manager named Salavat. Behaves like a salon hostess.I wanted to add extra money for the work done.I do not recommend an allegorical one.And he's not naked anymore.it used to be all humanly there, now it's like in some kind of sharashkontor.
Never, do you hear, NEVER give your car to Toyota for body repair!!!!!!!! The trunk lid was changed for exactly 60 days!!!!! 60!!!!! 2 months!!!! A replacement car is not provided, referring to all sorts of nonsense!!! And this is for a corporate client!!!! Service - 0! The attitude towards the client is 0! However, the quality is not bad! Well, at least somewhere, this so-called dealer should have professionals working! Toyota founder Kiichiro Toyoda would turn over in his grave!
On March 12, 2022, it was serviced at the Toyota Center at 88 Orlovskaya Street. I would like to express my deep gratitude to the insurance specialist of the Sales Department, POLESHCHUK ALESA. Everything was explained, shown and told so quickly, clearly, accessible, in detail and interestingly. I have the most pleasant impressions of your employee's work. Thank you for being ready to help 24/7. There would be more such employees in all spheres. Thank you.
Well, what is it? The sanctions hit and broke the spine. No, not Toyota. But definitely the service. After they stopped selling new cars, the only thing the service does is siphon off your money in every possible way.
Yes, they are repairing it. At the same time, they find so much and for such an amount that it is better to think about healthy lifestyle.
It is a great place both to choose a decent car and to communicate with people who are knowledgeable in the field of car sales, who do not "sell", but sell. Sincerely, Rustam Bulatov
I can't say anything about the service because unfortunately this is not my level of cars, but a lot of cars come to them for service, and from the special services, so I think that both customers and cars are treated very seriously there.
Before contacting us, think about it a few times.
For several years, it has been planned to take place here. Then: there was a question about the mechanics of the box - the receptionist said that it was most likely a replacement, without even looking at what was with it. After writing the review, they still bothered to take at least a sample of the oil... But that was a long time ago.
Now: I decided to replace the oil here. Everything seems to be fine. I decided to do the next thing at the official dealer on Independence and then I was expecting a surprise: an hour after acceptance, they dialed me and told me that they could not unscrew the filter with the necessary moment according to Toyota standards, as a result (with my consent) they were removed with deformation (according to the master, it was necessary to unscrew it with something unclear ...) filter covers. The first time I contacted Orlovka, their answer was: we are not responsible for what others did. Everything seems to be true, BUT WHO LOOKS AT HOW THE FILTER IS TWISTED??? The full paragraph.
It didn't end there, the manager contacted me a little later, the conclusion was this: if you first applied to Orlovka, then you always need to contact only Orlovka. If you were pumped up on Orlovka and another master (another organization) miraculously touched the detail - that's it, go through the forest.
I received a full package of documents from the official dealer at Independence, where it is indicated under the seal and signature that the filter was squeezed, but apparently Orlovka has his own mind...
Think twice before you need problems before contacting here...
the review is my subjective opinion based on objective facts.
They can break, for example, the oil filter cover, keep the car for a week, and then include this part in the bill. The car is guaranteed, the previous one was done at this service center. It was the usual THING. But they call and ask me how I liked their service center with enviable regularity.
I do not recommend it.
A good center with positive service. As for cars of this brand, it's a matter of taste and wallet. It seems to me that they are much more beautiful on the outside than on the inside. The Japanese are very fond of inexpensive plastics.
I went to the center with a serious problem, there is water in the cabin. I could not determine the cause myself, as well as all sorts of masters. I thought that only the CENTER would figure it out!! I signed up, drove the car, waited three days (weekend), and here's the diagnosis - only replacing the windshield will remove all questions. Since he is technically educated himself, he made a preliminary visit to establish verification methods. Everything was fine, theoretically the approach is correct. But as a result: 99% of the probability of leakage is the windshield, change it on the spot 1900 rubles!!! Naturally, I paid 100 rubles for the work and went to replace the glass at the point in Zhdanovichi. The analogue of the original is the glass of the Japanese company AGC with installation - 690 rubles.Inspection and purging showed that there is a small fistula or non-adhesive, but insignificant, let it drop, and most importantly, on the other hand, from the passenger side, and a puddle from the driver's side, which of course was said and recorded in the Toyota Center application. At my request, the cladding, apron, and lining were removed within an hour and leak points were FOUND. Not experts!! And in a completely different place. I paid 20!! rub for sizing and diagnostics and went to the third party. They promised to do everything with a guarantee for 150-200 rubles.And they laughed a lot - and what did you give the money for?! So I ask the masters and officials of the CENTER how it can be called without using censorious words!!
Pleasant service, attentive staff, even the tire sensor was adjusted as a bonus, which is nice. Well, it's clear that the price tag for services is not garage.
Polite and courteous staff. They work promptly and always go to meet the client.
Thanks to the body shop for the fast and high-quality work on the restoration of the car
I thank the company for the high level of service. Special thanks to the specialists Kunevich Alexander, Dagai Dmitry, Igor Golovchenko (09/25/2021), a maintenance specialist in
after-sales service
I really liked it. Employees resolve all issues without delay. The system of work is well established. I would like to thank the management for the beautifully created atmosphere in the salon.