Travels by Soul
41 reviews
July 15
Wonderful impressions about the organization and approach to the trip! We went to Armenia, we were in the country for the first time. I would like to note the thoughtfulness of the tour, the fullness and saturation of excursions and routes, both cultural and historical places and beautiful natural objects. The hotels are good, the restaurants and dishes are selected with taste, benefit and even entertainment) The wishes and restrictions on food are taken into account. Transfers and transportation on trips are comfortable. Special thanks for the local guides and drivers: sincere love for our country and people, attention to vacationers and tourists, human care and attention decorated our vacation and set us up for a spiritual mood. Thanks to Roozvanna and Araik, as well as to the administrator Alexandra! I sincerely recommend it.
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June 17
We went on the "Alluring Armenia" tour and were completely delighted. The guide Diana, an Armenian and a professional historian, conducted all the excursions very competently and with a soul. Alexandra, the escort, met on time, helped on the routes and always answered questions. The transfer throughout the trip was excellent, we lived in good places and ate very tasty food. They were ready to help us with solving all the problems (personal, there were none in the organization of the tour). The trip was easy, fun, exciting and in a friendly atmosphere. If you do not want to suffer with the organization of travel, but to be taken care of from the plane ramp to returning home — travel by Soul is perhaps your best choice.
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2
July 14
For some time now, I consider this company to be my family, everything is done so comfortably and responsibly in it. The words of the company's leader Irina are most appropriate - I like to make people happy!!! And by giving our group the opportunity to tour Altai in July 2024, I made them happy and rebooted. All those involved - ticket booking managers (Galina worked with me), charming and seasoned tour leader Anna, very professional guide Chiine, driver Yuri - I sincerely thank everyone for their support and well-coordinated work. Guys! Travel . These people have instilled in our souls love for this beautiful land, patriotism for their homeland. With respect and gratitude.
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1
May 28
We were on a short trip to Kaliningrad with friends and family/Svetlogorsk/Zelenogradsk, organized by Travels bu Soul! Super travel, super tour organization, super tour leader Anna, who accompanied us on the journey and unobtrusively, but competently and professionally, anticipated all our wishes. An excellent guide Lyudmila and a professional driver Dmitry in a comfortable car - everything was thought out to the smallest detail, we could only fully relax and gain impressions. We will definitely go on another trip with this company and recommend it to everyone who is looking for a suitable travel company-you will not regret it, friends! Thank you very much!
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1
April 22
I traveled for the first time with the company "Travels by Souls" on the "Alluring Armenia" tour from April 16-21. Everything was organized at the best level, all the little things were thought out, and we could only enjoy the wonderful natural beauties and sights of this hospitable country. Many thanks to everyone who accompanied us on this trip - tour leader Elena, who was with us 24 hours a day, our interesting guide Diana, driver Vagan, who safely accompanied us everywhere with a sincere conversation, Arthur met us at the airport and accompanied the trip to the hotel with an interesting story about the country. Emotions and impressions of what I saw still overwhelm me. We have gathered a very interesting and sincere group, who have already been parted from as close people! Once again, many thanks to the organizers for this unforgettable tour! I will plan my next trip with you!
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1
April 26
My trip to Armenia is simply incredible! Fascinating excursions, magnificent architecture and, of course, delicious Armenian cuisine. The excellent choice of the hotel and the attentive attention to every detail made this experience truly unforgettable. I look forward to the next adventure with you!
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April 4
My trip to Teriberka turned out to be an exciting journey into the world of nature, which you cannot see when you live in a big city in central Russia. I was just fascinated by the beauty of Teriberka, the views are just like from postcards. The hotel where we stayed was surprisingly comfortable for those places, with cozy rooms and all amenities. And the food! Well, it's just a delight, good restaurants and we've tried all the delicacies. Our tour leader Julia was very nice and knew a lot of interesting facts about the place. And yet, sometimes I felt some misunderstanding due to the uncivilized behavior of some tourists. Our group was great, but maybe some people should take etiquette courses to respect both those around them and the very nature of the place we visited.
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October 7
We were in Teriberka in early October 2024
An amazing journey, exceeded all expectations
Despite the weather (and our flight was delayed for 7 hours), the program was carried out in full, for which special thanks to the guide Evgenia, she rearranged our schedule so that we did not miss anything
Northern lights, incredible landscapes of the north, warm family atmosphere in the group
It was definitely worth it.
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October 26, 2023
A great trip to Teriberka with Travels by Soul! We spent amazing days enjoying the beauty of the northern landscapes. From the organization to the excursions, everything was perfectly organized. The journey is short, but very eventful. The hotel was comfortable, the food was delicious. Our group was very friendly, I think we will continue to communicate with some of them after the trip. We saw both whales and the northern lights, walked along the northern beaches and the cemetery of ships. There are a lot of emotions. So many beautiful photos turned out!
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1
January 29
Tour to winter Baikal 24-28.01.24. The first time I used the services of this company, everything went perfectly. The organization, accommodation, meals, the tour route - everything is fine, clear without failures and unnecessary waiting. Baikal impressed, a place of great spiritual and natural power! The company was excellent, cheerful, and active. I recommend it!
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1
March 1
Our trip to Uzbekistan left warm memories in our hearts. We visited ancient cities full of history, art and culture. Samarkand was especially impressed with its majestic architectural monuments. The feeling of traveling through time is indescribable. Uzbek cuisine amazed us with a variety of flavors, and we discovered many new dishes. Thanks to the company's team for the professional organization of our trip and taking care of every detail. We returned happy and richer with new experiences
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April 9
The best travel agency. We worked with them in Yerevan, Kaliningrad and Uzbekistan, and everywhere everything was organized at the highest level. Food, hotels, excursions, transfers-everything is at the 5-star level, although everything is very inexpensive for money. And special thanks to the girls for being in touch with all questions 24/7! You are the best!!!
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September 25
I am very glad that I chose the company Travels by Soul to organize my vacation in Uzbekistan. The trip took place in September 2024, and left wonderful impressions.
The first place we visited was Tashkent, the capital of Uzbekistan. Our guide, Bernara, was a very knowledgeable and interesting conversationalist, she told us a lot of interesting facts about the city and its history.
Then we went to Samarkand, this ancient city impressed me with its architecture and history. A visit to the famous Registan Square left impressions for a lifetime. We also visited Timur's mausoleum and other historical sites.
The end of our tour was in Bukhara, where we immersed ourselves in the atmosphere of the medieval east. The narrow streets, ancient madrassas and mosques created a unique atmosphere that plunged us into the past.
The organization of the tour was at the highest level - all the points were thought out in advance, the hotels were comfortable, the transport was convenient, and the guides were professional and friendly. All our issues were resolved on time, which allowed us to enjoy every moment of the trip.
Thanks to Travels by Soul for a well-organized tour, for the opportunity to get acquainted with the beauties of Uzbekistan and for an unforgettable experience. I will be happy to return to you on the next trip!
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February 22
I recently returned from an amazing trip to Iran, which I chose for my vacation in October. Autumn Iran struck me with its beauty. With each step, I was immersed in the history and culture of this amazing country. I especially remember visits to Islamic shrines, architectural masterpieces and the hospitality of local residents. The reliable and attentive support of the company made this trip truly unforgettable. I highly recommend Iran for travel, and I would be glad to return there again. Thank you for this incredible experience!
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February 6
A very interesting trip to Teriberka from 01/25/24 turned out. Due to the beauty and severity of nature, we had to stay for 3 additional days, but we were able to see the Northern Lights and whales with seals. Special thanks and respect to our guides Ole and Diana, they were with us all the time, organized all the events in Murmansk and Teriberka. The only request on winter tours is to warn tourists and possible delays due to weather conditions so that there are spare days at work
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2
August 20
A trip to Sakhalin and Iturup.
Stunningly beautiful nature, inaccessible and unusual locations, and it has become a home thanks to Travels by Soul.
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May 10
Dear, Travels by Soul, our family thanks you for our wonderful journey!
Special sincere thanks for not canceling our tour, although by the beginning of the trip the group "fell apart" and we went with a small team)).
We spent our tour in amazing company.
Everything was fine! Anna, a wonderful tour leader, was with us, providing our comfort and mood to the fullest. The guide Mahamat (I hope I spelled the name correctly) is hospitable, attentive, will help in any case, not only tell you, but also help in everything from taking pictures to finding everything for a picnic in the mountains. He became an idol for our son).
And of course, thanks to our wonderful drivers Nadir and Osman, for our safe and comfortable ride.
Everything was 100% plus.
About Dagestan. We arrived the day before the tour and left the day after the tour (the travel agency also provided assistance in choosing and booking a hotel). We managed to walk around Makhachkala, and even swim. We started the tour rested and returned home just as rested. I will not describe Dagestan in detail, because I have to go and see for myself. Dagestan is beautiful, diverse, colorful, original, delicious. It is not possible to cover Dagestan in 5 days, I want more and more, and most importantly there is something. If the company has another tour of Dagestan with other locations, then we will definitely be with you!
Prosperity to you, dear ones!!!
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April 4
Teriberka 21.03-24.03
Where do I want to start my review? Of course, the North is beautiful, in any weather!! Nature, unlike the usual eye, the sea, which does not freeze even in severe frost, Aurora - 8 wonder of the world, beautiful landscapes, hills....
There is nothing to say, you need to see everything yourself! This was the goal and, one might say, the dream to visit the very edge of the world! See the northern lights, whales, if you're lucky. The part was successful, the northern lights seemed to us and even twice (but as they were looking for a little later....), they did not see the whales, apparently they had already left or had not yet come. But these moments in the journey are not 100% predictable. And we, the group that gathered, understood this perfectly well. There are no questions here.
But!! There are moments in the journey that directly depend on the organizer! And here it turned out to be completely different from what they told us when selling the tour, in a very beautiful presentation ((( more precisely, in some moments it is absolutely not the same!!
It's no secret that there are a lot of tours to the north for different tastes and budgets. I saw the information from the agency Travels by Soul and it really differed in its rich program, but also in the price, higher than others for a similar number of days. Of course, the manager confirmed everything, everything will be as in the presentation and the hunt for radiance, and a walk to the whales, and a brunch of freshly caught seafood right on the ship, and an excursion and tasting to the northernmost brewery, and a sauna on the shores of the Barents Sea and much more. But the implementation of this plan was very disappointing ((very!! Especially on the third day of our trip. It was so "enchanting" that even nature took pity on us and we saw the northern lights!
When everything went to the same place in the morning:
1. going to sea in two groups, instead of the one stated by the tour leader that we will all go together. It would be nice if it was announced right away, security and so on. But it was necessary to see the eyes of our tour leader, everything was clear - it would not be a ride for everyone to go on the same boat. Okay, somehow we divided ourselves into 2 groups. But there is still a problem. Everyone must have a passport. Again, the tour leader didn't say a word about it. Someone had a passport, so we had to share it again, but on a different principle. Then the walk is not for 2 declared hours. And less. And a glitch in the whole program for the whole day.
2. The absence of brunch, which the tour leader heard from us for the first time. And in the future, she asked me to send her a presentation on why we came here and what we want from her in general.
3. Next, an excursion and tasting to the brewery. Instead, they just brought us to the store and told us to buy. That is, for the organizers, an excursion and tasting = buying beer at your own expense. Although the photos in the presentation were from the production, with barrels and satisfied tourists who still tried the beer.
4. Next, an incomprehensible lunch reservation (as a result, we ourselves found a restaurant where we were accepted and fed. Tortuga!!)
5. Disruption of the trip to the bathhouse. Because the bathhouse was not on the seashore, and without a shower at all!!! and found in a day with the help of local residents. I personally heard how our "leader" asked for the contacts of the baths. Ie, the organizers knew our tour dates, announced the bathhouse in the program (at our expense - we knew about it and agreed!!), but did not book. It's very strange.
6. And the climax: dinner!! There are Scallops in the restaurant! Which is famous for seafood dishes. But even here we were disappointed. It turned out that the restaurant was also booked only the day before. And since it was Saturday, more people came to Teriberka and there was a problem with boarding. Which our tour leader (but to be honest, it's even embarrassing to call our escort that way) knew about, but she took us there anyway, hoping that maybe it would suit us. Ie, we have to order, eat dishes, while the second group (already with passports, just in case) is waiting and He's salivating. Something like that. In general, we did not get there.
And TORTUGA helped us out again!!! Thanks to the staff for not kicking us out and feeding us. And we also taught ourselves how to cook a seafood brunch!!! Because our escort just bought scallops somewhere and wanted to reimburse us for the brunch on the ship in this way.
Yes, then we asked our driver (part-time local resident. Who tried his best to tell us and show us his "home". Alexey, thank you very much!), take us to a dark place, away from the lights and finally saw the northern lights. By the way, up to this point, when asked how we will look for radiance, our escort said, leave the hotel and go look for it. So much for the hunt announced on every night of the tour.
Why am I describing all this in such detail to you, because our reasonably understandable complaints and questions to the organizers were answered in the style of "the program has been provided in full. Everything is for your safety." And what is the scariest thing in this situation and what caused even more negativity towards this "office" is the attitude of its management / employees. We had 2 chats in telegram and whatsapp. There were admins everywhere, they are representatives of the company. But in the process, no one even tried to explain anything to us, although they were aware of the events. And already at the end of the trip, a certain Elena (admin) renamed the name of the group from "Teriberka" to "Gadyushnik". Further, when we wrote that our group had screened everything with all the photos, the video was canceled. We were all removed from our own conversation. Taking away all our memories of the journey. Here. They just appropriated them for themselves.
And I will tell you this characterizes this company as well as possible. Not her presentation, not her promise. It's just the attitude towards customers after the tour. Perhaps the new proposed name "Gadyushnik" from Elena will suit the company better. Don't thank Travels by Soul for the idea.
What is the result?! The sediment from this trip at the moment of the organization was simply terrible. Friends are asking for a recommendation. But unfortunately I can't give it, just tell you how everything really goes. And after-sales support - employees don't even know about it. Yes, there may have been some failures in the organization, but it can also be discussed, to seek a compromise together (as we ourselves were looking for a restaurant in Murmansk where to have lunch on the last day of the tour ...).
There were good moments: a hotel, a guide in Murmansk, restaurants for lunch... But they can't be spoiled, even by organizing Travels by Soul.
And of course our group! Thanks to all the wonderful people who were able to smooth out the negative emotions somehow! It is only thanks to our group that I now remember the trip with a smile.
Who needs a beer?!?!?!
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7
1
November 21, 2023
The first trip to Teriberka is a complete delight! Everything is clearly organized, thought out to the smallest detail! We saw the Northern Lights, the graveyard of ships, dragon eggs beach, deer, a walk in the Barents Sea and much more. The emotions are unforgettable! The hotel is excellent, the restaurants are the best, they were waiting for us everywhere in advance, they met us) Anna and the driver Alexey accompanied us, took care of us, answered all the questions. Thank you, we will travel with your company again🔥
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July 10, 2023
Благодарю "Travels by Soul" за замечательное путешествие в Калининград с 22.06 по 26.06.23 г.
В первый день нас встречали очень тепло мы попробовали осетрину, далее была обзорная экскурсия города с прекрасной Людмилой. Вечером был незабываемый приветственный ужин.
На следующий день были запланированы экскурсии в музей марципана, органный концерт в Соборе им. И. Канта и прогулка на яхте.
Эмоции переполняли от каждого события.
Следующие два дня мы провели в Зеленоградске, Светлогорске и на Куршской косе, где познакомились с удивительной природой Калининградской области и Балтийского моря. Недалеко от Танцующего леса мы у нас состоялся обед.
Также в последний день мы осуществили поездку в замок Шаакен и сыроварню "Шаакен Дорф", где состоялась экскурсия с дегустацией.
Организация тура действительно продумана до мелочей, тур-менеджер очень внимателен.
Однозначная рекомендация этой организации!
1
April 23
Tour to Iran on March 16-23, 2024
When I told my friends that I was going on vacation to Iran, they twisted it at my temple. Now, when I talk about my trip and show photos, they ask for the agency's contacts. And I am happy to share and advise Travels by soul, because everything was organized perfectly! They helped me buy tickets, met me at the airport, took me everywhere, told me, gave me delicious food and showed me beauty. And I just enjoyed what was happening! Atrin's guide is amazing, his knowledge of history and Russian is also impressive. And this is a real vacation, when you just enjoy and don't worry about anything! It was a great experience, a wonderful country to travel to, great company. A separate respect to the tour leader Elena, she followed us like a fairy and fulfilled all our wishes. Thank you, we will meet in Armenia.
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November 10, 2023
A gorgeous company, just returned from the Alluring Armenia tour. Delicious, interesting, excellent guides, the tour is pleasantly planned. There were personal wishes that went beyond the scope of the tour - they helped, did everything, drove, booked!) Thanks personally to Ruzana and Irina! Now we want to go to Teriberka with this company!
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April 25
Last summer, I went to Kamchatka with Travels by Soul, and it was just cool! They did everything so that we felt comfortable and carefree. Every day was filled with new adventures and impressions. Now I miss those days, but I'm already waiting for the summer to go to Sakhalin with the same guys. I am sure that it will be no less exciting there!
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March 21
We had a great time with Travels by Soul on Lake Baikal! Ice skating on ice is just fire, and ear in the cold is something! Thank you for the cool emotions and for the fact that everything was organized so that you could just enjoy your vacation. Next time it will definitely be with you!
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December 11, 2023
It was very cool! There are a lot of interesting things in Teriberka, you showed me everything that I dreamed of! I realized what cold is, it was very interesting with our company! I've met a lot of interesting, sincere, cool people! It was great, thank you again! I want to go to Armenia with you 😉
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February 28
We traveled with this tour operator to Murmansk and Teriberka from February 17 to February 20, 2024.
The tour was supposed to include:
Transfer from Murmansk and back, accommodation in a 4-star hotel, breakfast, 1 lunch, 1 dinner, seafood tasting, boating and whale watching, visiting a brewery, hunting for the northern lights, visiting the beach with dragon eggs, waterfall and other small things.
I'll start in order:
6 days before the tour, the manager called us and said that the hotel booked for our group had canceled the reservation and there were no more places in other hotels, we could only be offered the Ark Hotel, which is essentially a hostel with 2-storey beds and 2 toilets on 2 floors, but they compensate us with lunches and dinners, this, to put it mildly, is not the level of comfort that I communicated on the tour, when asked about compensation for such downshifting, the manager offered only to refund the funds for here - a great offer a week before it started, when tickets were already bought, and we flew from Siberia with transfers and accommodation in Moscow.
Gritting our teeth, we did not cancel the tour, but the surprises did not end there.
As we later found out from communication with the second group, who played with us in parallel, they lived in the promised 4* hotel, for some reason their reservation was not canceled. And I have a question, was there a reservation for our group at all or were we originally planned to settle in another place.
Upon arrival in Murmansk, everyone was gathered for lunch and said that the weather in Teriberka was getting worse and they needed to get there before the road was closed. At the same time, they said that most of them were leaving because of the bad weather and we were lucky with that, there would be no crowds.
But it was a deception that was revealed in the end, because knowledgeable people and responsible tour operators were leaving because the road to Teriberka could be covered and it would be impossible to leave from there, which happened to us when we arrived there, an hour after that the road was closed and never opened before our departure.
Teriberka was in a storm, ships did not go out to sea, so we did not look at any whales, did not eat seafood, because they were not caught in a storm, wires were torn off because of the storm and the village was on backup electricity, but the generator could not stand it and also burned down and the first day we were without electricity at all, becausebecause of this, the water pumps did not work and there was nothing banal to flush the water in the toilet, as well as to wash your hands.
For the same reason, the brewery did not work, well, the most annoying thing was that because of the storm we did not see the aurora, and the whole hunt for it came down to the fact that we took turns waking up at night and looking out of the hotel and seeing if it had cleared up.
That's the comfort and safety we got for our money. The tour operator completely refused to compensate for anything.
And in the end, we were faced with the fact that our group could not return to Murmansk, because the road was never opened, our tour leader told us that you knew where you were flying, this often happens here, you had to take this into account. It turns out that we were still to blame for not learning all the nuances, and it is not the responsibility of the tour operator to provide us with a program, high-quality housing and safe transfer, but our problem.
That's why the responsible tour operators took the groups out in front of the gate so that they wouldn't get stuck there, but this operator was only thinking about how to quickly fix us so that there wouldn't be a lot of disturbances at once, and our safety and comfort were not important to them.
Because it was unknown when the road would open, the tour operator washed his hands of it and said that he could only pay for accommodation in the Ark, but without food.
To get out of Teriberka, we were offered a helicopter, but we had to pay for it at our own expense, and this is 480 thousand per board, which we did, because everyone lost their tickets back and we almost the whole group flew by helicopter, we were also deceived by the cost of the flight, because we thought that the tour operator had agreed on a helicopter with local aviation, but it turned out that with another tour operator, who promised to refund the difference if more people fly than they originally paid for, but no one returned anything to us.
This is such a "wonderful" vacation we got, thanks for this Travels by Soul.
I will never recommend this tour operator to anyone.
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6
April 1
Teriberka 21-24.03.2024
My review applies exclusively to our trip. Taking into account the presence of a large number of positive comments, I admit that our group was just unlucky.
In my opinion, the basis for a successful trip to Teriberka on the part of the tour operator is clear logistics and the fulfillment of what was stated in the program. Deep excursion and cultural immersion is not expected, therefore, the organization of the process comes to the fore.
Now a little bit about her (the organization): everything is fine with what is static, i.e. it lies quietly and is open for viewing on a permanent basis (ship graveyard, skeletons, abandoned school, dragon eggs, etc.). Problems begin where something needs to be docked with something: search for the north lights - we leave the hotel and look for; boat trip - shorter than promised, in turn, without brunch; brunch (while you are enjoying the sea) - the first attempt: in the Scallops restaurant, in which you do not fit the whole group, so first the first part of the group has dinner, then the second, while some are having dinner - the second they are waiting in the lobby, the second attempt: in another restaurant, with what you bought in the store on the way and what you served yourself; tasting at the brewery - they bring you to the brewery (to the part where the restaurant is) and then you can taste anything at your own expense; a bath with swimming in the Barents Sea - a bath, but without the Barents Sea , etc . The main problem is that nothing is normally communicated by the tour leader, and clarifying questions are not answered. Of the advantages that have happened, I can mention the hotel (but I was lucky with the view, unlike some other members of our group) and a snowmobile trip (but here, it seems to me, Alexey's merit is greater).
The final score of 1 point was pushed by the events that unfolded after the trip. The tour operator was provided with feedback on the points, which specifically noted that it had been completed / what was not fulfilled / which was not fully implemented. Formally, comments were provided on all the indicated points, which were completely unrelated to the comments provided in my review. To make it clearer what I'm talking about: "Boat trip: (1) the tour leader informed about the new time of going to sea only after the group members themselves, after receiving a message from the Ministry of Emergency Situations, asked if it was changing, (2) the tour leader did not warn that passports were needed for a boat trip, so half of the group did not have them, (3) at the time of landing, the tour leader said that he had incorrectly calculated the number of participants vs the capacity of the ship, so we will sail in batches of an hour instead of the promised 2x." Answer: "Depending on the weather at sea, the captain makes a decision on going to sea and its time. We are for security, so it is normal practice to separate the group." And all in that spirit - the words in the response are similar to the words in the comment, only the essence is ignored. At the same time, I was lucky in principle to get an answer. Some of the guys from the group received template answers, some did not receive them at all.
Representatives of the tour operator were present in the general chats (probably all groups have such chats) in votsap and in the cart, while not a single comment was received from them. The transfer of administrative rights to the groups was also refused. The cherry on the cake was that our group with photos in the cart was renamed by the tour operator admin from "Photo Gallery" to "Gadyushnik", and after a couple of minutes he deleted it altogether (with all media), and the tour operator admin threw all the participants out of the group in the group :) Fire! Very professional)) They managed to offend even those who were not in the active phase of defending the truth))
Conclusion: I understand that when everything is good, everything is good: everyone is nice, friendly and sociable (and, of course, this is especially felt at the moment of buying the tour). When problems and overlays appear, that's where the trouble is. It would seem: just admit that not everything worked out for you and there were shoals in places, and the issue in the acute phase was removed. But no - they will convince you to the last how wrong you are, send you to read the contract, not recognize the specifics, and in conclusion they will insult you a little more. Full pleasure for 63 thousand per person))
Therefore, of course, I will not go anymore and will not recommend it, and for those who will go, I wish only one thing: let everything be smooth on your trip, then you will not be affected by what is stated in the review! :)
P.S. All of the above (correspondence, renaming of the group, etc.) has been saved, exported and scanned, so this is not an emotional outburst, do not think :)
P.P.S. Huge respect to Alexey! Lyosha, if it wasn't for you, I don't know what would have happened to us.
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7
April 24
A wonderful trip to Iran in April 2024. Everything is fine! A wonderful country, unique locations, wonderful support and excellent organization.
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April 7
I read Lena K.'s review from 1.04.2024 about a trip to Teriberka in the period March 21-24. My husband and I were also part of this group, which was unlucky. Everything in the review is stated clearly, correctly and absolutely truthfully. There was nothing to add, in principle, but after the travel agency's response, I will add it anyway.
1) The tour leader does not know how to solve problems at all, and perhaps his attitude only aggravates them, which caused quite legitimate dissatisfaction among the members of the group. At the same time, there was no harassment of the tour leader by the group, it was just that the group was forced to solve their problems on their own. It was much more interesting for the tour leader to "communicate" with his phone than with sponsored tourists.
2) The group consisted of men and women of different ages living in different regions of Russia, having certain life experience and their own opinions, as well as, importantly, "seasoned" travelers. That is, we are well aware of how it SHOULD have been and how IT actually was. Therefore, the accusations of the travel agency that the members of the group succumbed to the influence of an aggressive person and began to "poison" the tour leader are absolutely inappropriate, because everyone was dissatisfied with the work of the tour leader.
3) The tourism business is specific, but it obeys the laws of any business. Everyone has pros and cons in their work. Therefore, the publication of only positive reviews is frankly surprising. If there is such a tour leader in the staff of a travel agency as ours, the discontent of tourists is simply inevitable, and it is hard to believe that "in 6 years of work we are faced with this for the first time". Serious and self-respecting travel agencies are not afraid to post all the reviews, and try to correct their mistakes after negative publications. Here, even on the Travel Buy Soul website, the reviews section consists exclusively of beautiful pictures and blissful captions. After the situation described in Lena K.'s review (petty revenge - renaming our chat to "Gadyushnik", refusal to transfer admin rights and deleting our photos and videos), a complete impression is created about the cleaning and removal of unwanted reviews, as well as about the outright "setup" of the tour leader by the management of the travel agency.
Summary: I will characterize the travel agency with the proverb "softly laid, but hard to sleep", and I will not recommend it to my travel friends.
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April 22
Review of a trip to Armenia from April 9 to 14, 2024:
I will immediately write that Irina, the founder of the company, does not know what a service is and is an absolutely unprofessional person.
We were not met in Yerevan, we arrived at the train station without Internet, stood for 10 minutes, there was no person with a sign. We got to the hotel by ourselves. As soon as we connected to Wi-Fi, we saw that Irina wrote that we should wait for the driver at 15:20, although we had agreed on 15:00. I replied that we were already at the hotel, to which I received a message - I should have written earlier that you had left.
I did not elaborate on this story in the general chat, although it was as unpleasant as possible. I hoped that Irina would explain herself in person, but this did not happen and I decided to come up myself and say that I was upset about this situation.
To which I received the following answer - the driver was there, you just didn't see him. Irina tried to make a fool of me, as if my husband and I couldn't find a person with a sign at an absolutely empty railway station. We travel a lot, both with tours and individually, and have extensive experience in this business.
When I insisted that no one was there, she said that the driver was there at 15:20. From which I understood that she irresponsibly sent the driver to us LATER THAN the scheduled time. Although a day before arrival, we once again confirmed the arrival time of the train. When she realized that she had confused the time, she immediately began to babble and merge.
She didn't have any arguments left, and in the end she said that the company shouldn't have met us at all. Yes, the main part of the group arrived at the airport. We were traveling from Gyumri by train, but they offered to meet us and confirmed it several times.
In general, the conversation ended in nothing. I have received no regrets, much less apologies. At first I thought that Irina was just an ordinary manager and I was sure that I would be able to settle this issue with the owner of the company, but at dinner it turned out that she was the founder of the company, which shocked me.
A person who has been trying to build a tourism business for several years has not heard what a service is. I was terrified.
More about the tour itself:
The first day we had dinner at a nice restaurant, but there was very loud music. The first evening is meant for dating, but I didn't even hear my neighbor. We didn't manage to talk or get to know each other.
At the same dinner, Irina promised to send all the information about the upcoming day to the chat, but even the next morning we did not receive anything. In the chat, she did not answer immediately, only after several questions in a row from the guys from the group about the program. Spoiler - it was impossible to wait for a program for the day from her, and she does not know what timing is at all.
On the second day, lunch was at 17 o'clock, which, of course, no one warned about. People with children in our group were extremely upset about this. And so are we.
On the third day, lunch was in the family with the most terrible barbecue in our lives. Instead of pork, there is only fat, and the chicken is all over-dried. We tried to eat at least something, but in the end, everyone had a heaviness in the evening. Any person from the group will confirm this.
On the fourth day, the bus ran out of water, but no one intended to buy it. It is clear that you can easily purchase it yourself. But here again the question of service.
In the evening, no one recommended a restaurant for dinner, when we chose it ourselves, Irina joined us and spoke very unflatteringly about our choice.
One girl from the group wanted to be evicted from the room for the day before the due date, Irina simply forgot to pay for it.
And this is a small part of what happened.
On the positive side, I can mention the guide Diana. Only she was able to pull off this tour. Well, our band was great, it's a pity that we all went on tour with this particular company.
Irina is an unprofessional organizer, I do not advise anyone to contact her. Just ruin your vacation.
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April 4
It is simply indecent to sell the services of this company for money, I REALLY do not recommend contacting them. Next, some details and impressions.
During our trip to Teriberka in March 2024, all this company could do was book a hotel and find a cool driver (if it wasn't for him, it would have been very bad).
Briefly about the impressions:
- the tour leader is not one. The girl Julia most likely flew in as a tourist, since there was no benefit from her (she does not know the places; she can only book restaurants if the group eats in turn (that is, half of the group sits and eats, the other half of the group walks around them, then the shift); tell about the plan for the day it can't and so on). You won't find a worse escort, don't even try
- a beautiful program that compares favorably with others on the Internet is a lie. There will be no baths with swimming in the sea, tasting of tinctures and jams will be, if you strongly ask for it, then they will bring you very dirty, smelly glasses and pour 5 grams of vile swill. I'll even attach a photo of these very glasses
- what the program calls "search for the northern lights" means that you can leave the hotel on your own and look at the sky
- seafood brunch needs to be begged. And when you prove that you are right, they will buy you a scallop per person at the stall and offer you to eat unpeeled. What I find offensive
- comrades do not want to hear feedback and act like five–year-olds - delete chats, do not answer questions, insult
I advise you not to waste money / nerves on the maintenance of unscrupulous and arrogant pseudo-travel agencies
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August 10, 2023
Выбрала Travels by Soul для первого индивидуального путешествия на Алтай и не прогадала! Все отлично организовано и продумано, сопровождение 24/7. Спасибо организаторам и турлидеру! Всем советую
August 14, 2023
Я нашла тур "Манящая Армения" через поиск Яндекса на сайте YouTravel.me. Даты с 7 по 12 августа. Мне очень понравилась программа и быстрые ответы менеджера. Нам все заранее написали, обьяснили, кто будет встречать, что брать, как одеваться!
Тур оставил неизгладимые положительные впечатления и эмоции😊 Организация, люди, достопримечательности - все на высшем уровне.
Аня, Ира, благодарю за все!
Огромный-преогромный привет водителю Араику! Спасибо за комфортабельные поездки, душевность, доброту, радушие, классные тосты!
Великолепный гид Инесса, которая безупречно знает историю каждого места, рассказывает с интересом и любовью так, что ты начинаешь вслушиваться в каждую деталь! А ещё прекрасно поёт!🫶🏻
Очень рекомендую посетить Армению, это правда эмоции и впечатления на всю жизнь!
Надеюсь, ещё увидимся в новых турах, на связи, до новых встреч💘
October 10, 2023
For a long time I was looking for where to go with my husband on vacation, I wanted everything to be organized, but also for the rest to be active. We chose a tour to Uzbekistan. I liked that the program included not only a visit to the capital Tashkent, but also Samarkand and Bukhara. It turned out not just a trip, but an acquaintance with culture. Everything is organized clearly, our group was cheerful, and the tour guide was attentive. I'm looking at a tour for the next vacation, I really liked everything.
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April 5
Thanks to the company for a fabulous trip to Teriberka in February 2024, after which you want to return there again! We had everything: natural beauty, the power of the ocean, delicious food, spiritual gatherings, and everything that is stated in the program. We could not go to sea - but this is already the riot of the elements, we will leave it for the next trip. Guys, the main thing is the attitude! Come on a positive note - you will receive it in return! From the recommendations, buy return plane tickets and put a couple of vacation days on the plus side, because this is the far north, suddenly you want to stay longer :)
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November 23, 2023
Hello everyone Just returned from Teriberka (Murmansk) from the company "Travels by Soul". Thank you so much for organizing the rest! Everything was clear, there was no need to think about anything. I rested 100%. Emotions over the edge! Anna is a wonderful tour. leader of the success and prosperity of the company! And see you again!
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August 21, 2023
С travel by soul за год дважды путешествовала: в Териберку в марте и в августе на Камчатку. Ребята прекрасно организуют отдых, ни о чем думать не приходится. Только вчера вернулись с Камчатки- неделя отдыха была волшебная! Не устаю удивляться, как компания находит людей, обеспечивающих незабываемый отдых. Гиды Александр, Павел и Антон-суперпрофессионалы! Ребята нам сделали настроение на год вперед) муж хотел офроуд-был крутой офроуд)) забота чувствовалась во всем: вкуснейшие ланчи на склонах, интересные рассказы, качественное общение с профессионалами.
Маршруты и последовательность активностей грамотно продумана. В общем, рекомендую на 200%.
April 25
I traveled for the first time, to Ubekistan. I liked everything very much, good organization, rich program
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December 12, 2023
You are Super cool! It was a pleasure doing business with you! Everything is cool! I am very grateful to you for everything! Thank you 🙏💕
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June 11
Emotions were running high, a colorful place. It is impossible to fully describe in words. I'll be back again. 🥰
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December 7, 2022
Когда после рабочих дней и суматохи выходишь в зал аэропорта и тебя сразу подхватывают, забирают чемоданы, везут в отель, ты уже понимаешь, отдых-удался.
И это правда. Была с семьёй в Армении. Внимание, с которым отнеслись к нам, и забота - бесценны.
Жили в самом центре города, все было рядом. Отличный отель Opera Suite, завтраки с видом на лестницу Еревана. Наверху ещё был бассейн для отдыха после насыщенного дня.
Увидели все известные красивые места Армении - Гарни, Гегард, Хор Вирап, Нораванк и озеро Севан с Севанвак
В тур входили 2 ужина и 2 обеда. После них есть уже не хотелось совсем. К концу тура двух приемов пищи было достаточно.
Один обед был национальный, второй с сиг из озера Севан. Все было очень вкусно.
Насладились монастырским комплексом Татев, кажется, там даже воздух чище.
Приятные мелочи - гостиницы от компании, которые ждали нас в номере,и открытки, которые потом отправил менеджер компании.
Отвезли в аэропорт в наше время.
Все продумано и хорошо организовано. Теперь можно и в другие места ехать)
