Xistore Service
169 reviews
August 25, 2024
I recently used the services of the Xistore Service center and was very satisfied. I was repairing a robot vacuum cleaner, and I was pleasantly surprised by the speed of work and affordable prices. The staff at the center is very friendly and professional, which created a pleasant impression from the very beginning. Later I decided to repair the phone, and again the service did not fail – everything was done promptly and efficiently. Thank you so much for the excellent work! I recommend Xistore Service to anyone who is looking for reliable and fast repair of equipment. I will definitely contact you here again if necessary.
See original · Русский
July 18, 2024
I contacted the service center with a breakdown of the vacuum cleaner robot, moved away from the base for a couple of cm and immediately passed out. After diagnosis, it turned out that an accum replacement was needed, I agreed (but the price is robbery, of course, 80 rubles replacement plus the cost of the accum itself, if you watch the video how the accum changes, get along for what 80 rubles) but ok, agreed, changed the accum. At home, after turning on and replacing the battery, the vacuum cleaner began to talk involuntarily, with different frequency. I returned it under warranty, as I was given 4 months. Because before the replacement of the accum, he did not have such problems. The vacuum cleaner was taken away under warranty, and they said that it was the motherboard and its replacement costs 220 rubles, when asked why this happened after replacing the battery, if there was no problem before, they spread their hands (allegedly, as a powerful battery appeared, therefore a new problem popped up.
In general, I strongly recommend not contacting this service, look for another place where they will not tear three skins for repairs and will not break the device in order to take the device for repair again at a very high price.
See original · Русский
2
November 25, 2024
Excellent service, quickly and efficiently, repaired the poco f 4 pro. Unlike other services, the price is not high. Special thanks to Ekaterina.
See original · Русский
May 20, 2024
I drowned two phones on kayaking (Redmi 9 and Poco x5 pro). We were in the water for 30 seconds. I spent the end of the day searching for the SC. I carefully chose the repair service, and settled on, as it seemed to me, the official one. Yeah, I think they definitely value their reputation. The next morning I went and handed over the phones for diagnosis. An important point is that the Poko turned on and passed out after a few minutes. They called back the next day and sentenced Redmick, they say, it is necessary to change the motherboard, the cost of replacement is close to the cost (what do they say about inexpensive repairs?) a new model. He refused. Poko was informed that some elements on the motherboard needed to be replaced. All right, do it. After 10 days, a call is received asking for a graphical key to check the modules, otherwise, I quote, "we cannot guarantee the quality of the work performed." Naturally, I refused. I'm going to take the phones in a couple of days. Redmick corpse (15p for diagnosis), okay. I turn on the screen hopefully, the screen slows down, the response to each action takes 5-10 seconds (!) and the Camera simply does not start. I report problems immediately, please fix them. They answer, and what did you want, water could get into the screen itself and damage it, but we couldn't check the camera due to the lack of full access to the phone. Aw, you're an official certified center, you couldn't identify and solve the problems, because the camera can be launched on a locked screen? When asked to inform about the work done, I received an indistinct "well, the drying has been done, some elements on the motherboard have been replaced." When asked to clarify what exactly was replaced on the motherboard, which module, they threw up their hands. I did not receive information about manipulations with the phone, but they hurried to make payment for the work done as soon as possible (what?!). As it turned out, the office does not even have craftsmen on site, your phones and gadgets are sent by courier to an unknown "Anatoly" or "Vasily" during repair. What kind of reputation are you trying to talk about, Xiaomiservice?
As a result, we have a motherboard in one surrendered phone (and replacing the elements did not help?) and declared a corpse. The second phone is actually in the same condition as when it was delivered, but 200 rubles were paid for unknown work. Phones for disposal. Well, with the "quality" of the services provided, everything is also clear for this SC.
Would you like to take your "child" to this office for repair a little more complicated than film stickers, given the above, it's up to you.
Update. A representative of the SC was contacted. He explained some points, such as the inability to check the camera after the first turn on without authentication (accepted) and about the moments when the cost of spare parts and services is formed. An offer has also been made to repair the screen and camera at cost. Of course, it is wonderful that there is feedback on the claim, it is unclear only why it was brought to a public discussion, and not to resolve the issue on the spot, offering at least the same thing. Further repairs for the proposed repair amount, taking into account the amount already paid, is simply impractical (70% of the cost of a new one).
See original · Русский
3
July 30, 2024
This is not the first time I have contacted this service center. They will always help you quickly and efficiently. Last time I changed the screen in my smartphone, I brought it at lunch and took my work phone in the evening. Thanks!
See original · Русский
1
September 30, 2024
Clean and tidy, the staff communicate pleasantly, explain everything clearly. I handed over the watch twice under warranty, there were no questions.
See original · Русский
June 30, 2024
I want to share my experience of contacting this service center.
06/10/24 I brought the phone and left it for diagnosis. There were two obvious problems: the first was a broken power button with a fingerprint scanner (systematically repeated for my model); the second (unexpected) - the phone as a whole turned off and did not respond to attempts to turn it on, connect it to a charger or computer. At the reception, I described my situation: the phone did not fall, did not sink, it had about 30 percent charge when it passed out. They listened to me carefully, recorded these points, told me the diagnostic conditions (if repairs are carried out with them, then diagnostics is free, if not, it is paid) and assured that the service values its reputation. They previously said that this was due to a deep discharge of the battery. They worked really quickly and literally on the same day they called me, confirmed the "diagnosis". They said that the battery and buttons needed to be replaced, and announced the cost of repairs. On June 13, I agreed to the repair, and on the 14th in the evening I took it from the service center.
Unfortunately, the story did not end there, because after working for about 5-6 hours, the phone went out again with a sufficient battery charge and did not react to anything exactly the same. To say that this caused confusion is to say nothing.
On June 15, I came to the service center again and told about this situation, the phone was accepted under warranty. On the same day, they called and said they could pick it up. The reason for the new shutdown is a deep discharge of the battery (on a new battery!). They said that I needed to calibrate (completely discharge and charge the phone several times). She explained once again that the phone was down by about 20-30 percent and there was no question of any calibration possibility at all. We agreed that I would take the phone to download my data, reset the settings and leave them for diagnosis, calibration, etc
. On June 16, I left the phone at the service center again and on June 21 I was informed that the phone was ready for delivery. No new reasons were given, the same recommendation is not to allow deep battery discharge.
The phone worked for two days, after which the situation repeated itself: it does not turn on, does not react to anything, the charge was sufficient for normal operation.
On June 24, I come to the service center with a guarantee, 2 certificates of completed work and a question why I come here 3 times with the same problem, I give the phone for repair, but the problem is not solved. Obviously, it's not about the deep discharge of the battery. I left my phone for diagnostics once again.
On June 25, I am informed that the problem is not in the battery, but the processor needs to be rolled over. The cost of a new repair is called, which exceeds the cost of replacing the battery by 3 times. They offered to carry out repairs by subtracting from the amount already paid for the replacement of the battery or to put my old battery and refund the cost of its replacement.
I decided to abandon the repair. As a result, it turned out that the old battery was installed, the money was returned, the phone still does not turn on.
The outcome of the situation? There was a rather unpleasant feeling that they seemed to be trying to dismiss the problem. That it took 3 trips there to really identify this problem, and then I'm not sure that the final cause of the breakdown is really named correctly. And, of course, this whole situation does not fit the statement that the service values its reputation at all.
2 stars only for replacing the scanner button, which really worked.
See original · Русский
2
May 17, 2024
05/10/2024 I brought a vacuum cleaner with a problem of water getting inside. By phone in advance and upon arrival, the diagnosis period was informed: one, maximum two days.
05/11/2024, after lunch, I called myself and then the deadlines shifted: at best, they will say something on Monday.
On Monday, they reported that it is now the weekend at the parts warehouses and no one will do anything, at best they will be able to say something on Wednesday.
Next, it is interesting: on Tuesday, I received a call from this service and was informed of the cost of repairs. Looking ahead, 7 other centers, including 3 certified and official ones, indicated the cost in the range from 169 to 230 rubles. The cost of the part that needed to be replaced (the turbine) is 89 rubles and it is freely available in several stores.
The cost, which was announced to me here, after 5 days is 389 rubles. At this stage, I was already wondering how they found out the cost of parts if there are days off in warehouses. And if there was any opportunity to find out the cost during the weekend, why did they keep the vacuum cleaner for 5 days?
I said that the price is not adequate and there is no need to make repairs, I will take the vacuum cleaner without repair. I was told that I would have to pay for the diagnosis - 30 rubles.
On Thursday, at 11:30, that is, a day later, I arrived for a vacuum cleaner and was informed that I had to wait 20 minutes, since the vacuum cleaner had not been assembled.
In total, my vacuum cleaner was kept for 7 days, they offered repairs at a simply unreasonable price, and in 2 days they did not have time to put it back together. And all this for 30 rubles. It seems that the "specialists" were lazy to look for the right detail and decided to drain me in such an elegant way, it's just a pity that the drain occurred at my expense: both temporary and financial.
The score is 0 out of 10. Disgusting attitude, price and timing.
By the way, as a result, I repaired the vacuum cleaner in another center, in two days, for 155 rubles.
See original · Русский
1
1
November 14, 2024
Excellent service center very friendly staff made the phone faster than they said I recommend 👍👍👍
See original · Русский
November 10, 2024
Excellent service. I changed the battery in the phone, I was pleased with its nominal volume, it is close to the original. Quality, price, I advise you.
See original · Русский
June 5, 2024
I contacted this service center to repair the phone (the glass was broken and the lid was chipped). We did it very quickly and efficiently! It's like a new phone. I recommend everything!
See original · Русский
1
July 6, 2024
Great service, courteous staff and very competent, thank you for your help.
See original · Русский
1
1
November 11, 2023
I applied in July 2023 about a non-working microphone on a Xiaomi redmi note8 smartphone. I came from another city on business, I had to do it urgently to leave on the same day. It was written on the website that the repair period is from 2 hours. I arrived, explained the breakdown. They replaced the microphone first, then called back and said that the second microphone also does not work and if I want it to be made, I need to pay extra. I agreed, because there was no time. Of course, I had to wait a little longer, 5 hours and the money went somewhere around 120 rubles, but I went home with a fully working phone, which I was incredibly happy about, since buying a new one would be more expensive, and with repairs in our small town everything is very sad, waiting 2-3 weeks and not the fact that they will. So thanks to the service center for the help!
See original · Русский
1
2
October 27, 2024
it is quite conveniently located, the prices are very affordable, everything was done quickly and without problems, besides very polite and friendly staff!
See original · Русский
September 25, 2024
The staff is polite, the masters know their job. The vacuum cleaner was fixed. There are no complaints, I recommend it
See original · Русский
April 4, 2024
I brought my laptop for diagnostics and repairs. They called me back very quickly, informed me about all the defects found and clarified what we would repair. A day later, I already picked up a working laptop. We did everything quickly and efficiently, even tried to fix a third-party problem as a bonus. Good service, I recommend it!
See original · Русский
2
November 12, 2023
I liked the service. I handed over a vacuum cleaner for repair. Diagnosed in a day, they immediately called and indicated the reason. If you agree to repair there, then diagnostics is free. I was satisfied with both the quality of work and the speed. After 4 days, I already took my vacuum cleaner. The only point is parking during working hours...to find a free place -you need to try (there is also one-way traffic).
See original · Русский
2
August 24, 2024
A long time ago, I repaired the phone there, quickly and efficiently, it works to this day
See original · Русский
September 24, 2023
I asked to replace the talking microphone with the MI MAX 3. In the late afternoon, they called and said that repairs needed to be coordinated and I had a swollen battery.
On the same day, I was at another service center and the phone was disassembled and assembled with me (the battery was ideally).
Then they called Chernyshevsky again and said that the device would be given with the lid not closed, like the battery was very swollen (I handed it over to them in a closed form).
As a result, I came to pick up the phone and said that the lid should be closed under any circumstances. (as I handed over, I will take the current).
And so they did.
I went to the service again and the phone was opened in front of me. Everything was fine with the battery!!!! Even the serial number matched. :)
The microphone was installed on Chernyshevskoo, everything works.
But they just wanted to breed me like a sucker for the battery.
Each battery has its own serial number.
This is essentially "FRAUD"
, I will not step foot there again
See original · Русский
3
5
October 12, 2023
Replaced the jack connector in the Redmi Note 4X device. The repair lasted 1 hour. Now everything works fine! However, there was a misunderstanding – the speaker, which is attached to the ear, stopped working. I immediately reported it, and the mistake was corrected. Conclusion: be sure to check full functionality “without leaving the cash register", anything can happen. The cost is 40 rubles, this is by today's standards and given the vital importance of this node for me, it is quite a normal price. Once again, I am very happy with the repair, thank you.
See original · Русский
3
2
December 1, 2023
Good service, the robot vacuum cleaner will be repaired immediately in 10 minutes. Thanks to Master Anatoly and the receptionist girl. I recommend this service to everyone.
See original · Русский
2
April 16, 2024
I came about the laptop hinges creaking badly.After 2 hours, they called back, explained the reason, agreed on the cost and on the same day I took my laptop.
See original · Русский
1
1
September 3, 2024
To Alexey - my respect! An excellent consultant!
See original · Русский
June 30, 2023
The service is great. I forgot the warranty card at home, the girl taking the gadgets for repair quickly found the warranty card in the database knowing the approximate date and amount of the purchase. The headphones are still being diagnosed, I hope they will call in the near future with an answer whether they are subject to repair
See original · Русский
1
2
February 3, 2023
The staff is very friendly, they will always come to the rescue and help out in difficult times. There is not only a warranty repair, but also a fee for almost any equipment. Fast, courteous, and most importantly high-quality service!
See original · Русский
2
March 14, 2024
I applied 2 times. 2 times they refused to repair or replace the goods. In the understanding of these specialists, if something turns on, it means it works.
See original · Русский
2
2
January 18, 2022
Many thanks to the Branded service and I would like to separately mention the friendly and responsive employee of the center Ekaterina!
We saved the phone in a short time and efficiently. Admission to the service and issuance occurred on the same day, it's very cool when there is a place where your needs are treated with respect. Another bonus for my luck was given a replacement device for the duration of the repair. You guys are super, I will definitely recommend you to everyone in need!
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3
4
September 21, 2022
I brought the phone. It didn't turn on.
It was necessary to solder one part and everything would be fine.
When they called, they told me they needed 2 replacement parts, well, the main thing for me is to work.
I took the phone, came home, inserted the SIM card, sees it, but the connection does not catch at all. Everything is fine in other phones.
I took it under warranty to be fixed. They called me back a week later and said that they were back in the mat. The board needs to be replaced and the part needs to be replaced. And it will cost 140 rubles....
They immediately refer to the fact that it was damaged during the first repair that it is not during repair, but during operation.
They also refer to the fact that the warranty was that I brought the phone for the first time and it just didn't turn on, so the warranty is not valid.
He said that I did not need such repairs and took the phone away, on the day when he took it, they did not even call, but just sent an SMS.
See original
3
3
January 17, 2023
Polite and with a positive attitude. We handled the repair of the phone: we did it quickly and efficiently. But it's not very convenient to get there on your own in winter :)
See original · Русский
3
2
February 27, 2024
Excellent service, everything was picked up quickly, and nice people work
See original · Русский
1
2
February 11, 2024
Normal consultants...based on the fin.We have picked up a decent smartphone...
See original · Русский
2
October 5, 2023
Excellent service. They quickly examined my smartphone and took it for repair. The wait was up to 7 days, which is very good, I thought the phone would not survive)))
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2
August 9, 2023
Excellent consultants work in the pavilion. We had a nice chat and left satisfied with our purchases.
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2
November 7, 2022
Good impressions of the service, eliminated the problem of charging the phone by replacing the connector quickly, efficiently and inexpensively, which is rare nowadays, thank you
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2
October 11, 2022
I was dealing with a problem-the robot vacuum cleaner stopped working. We carried out diagnostics and agreed on repairs.Everything is fast and clear.I am very satisfied with the service.Special thanks to the manager Katerina for the attentive and excellent attitude and for the excellent work
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3
2
June 17, 2022
They cheat on the service, they addressed the problem with the screen falling off the watch and, accordingly, they do not work, the girl accepted the watch, signed the application, WHEN ACCEPTING THE WATCH THEY DID NOT SAY THAT IT TURNS OUT THEY WERE NOT REPAIRING THE WATCH, WHY THEN ACCEPT THEM? And then the most interesting thing! We did NOT dial about readiness, although we indicated the phone number, okay, we arrived ourselves, they give us a watch that does not work but the screen is glued, we asked the girl why the clock does not work, she replied the request was to glue the watch, and you have a broken train there! To the question, why were they glued then? And why didn't they call and say that it was broken and, accordingly, repairs were required and they would not work? She replied very customer-oriented, "we made concessions to you at all, since we do not deal with such repairs"!
Although the WATCH REPAIR is written on the site, I advised you to contact the service at another address, and they will repair it there, and of course you will have to pay again to remove the screen and glue it back!!! I am shocked by such a service!!! I was guided by good reviews and ratings!!! BE CAREFUL WHEN SIGNING THE APPLICATION, OTHERWISE YOU WILL ONLY FIND OUT AT THE END THAT REPAIRS ARE NOT BEING DONE! Oh, they can just occasionally make CONCESSIONS!!!!
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10
2
November 24, 2021
It's a great place, I liked the way the staff communicated. I bought a smartphone here, already with a tilted glass. They showed all possible options, taking into account the introductory ones that I provided. Clean and tidy, lots of examples and explanatory cards. Nice prices and bonuses in the form of packaging and small gifts.
See original
3
2
November 19, 2023
Everything is fine, the service is working. It was repaired under warranty, repaired in less than 2 promised weeks. There are no questions.
See original · Русский
1
2
August 18, 2022
Pleasant communication from the very beginning.The sweet girl at the reception made my day better. Politeness and willingness to help at the highest level. The repair took only a couple of hours, when other "masters" asked to leave for a few days.
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3
2
March 20, 2024
Great guys, everything was repaired quickly!
See original · Русский
2
2
May 15, 2023
I was there once, repairing the mi8 lite. The screen was replaced, everything is very neat. A replacement smart phone was provided for the duration of the repair. The replacement took about 4 hours.
Spacious office, friendly staff. The street is crowded with cars, but it turned out to be stuck somewhere.
I'm happy, if anything, I'll go again.
See original · Русский
1
2
July 13, 2022
The service in the service is at the level. The staff is pleasant to talk to. Special thanks to Anastasia Protko's employee, a very kind girl, a professional in her field.
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3
2
April 18, 2024
Pleasant staff + quickly resuscitated the phone
See original · Русский
1
1
October 11, 2022
A wonderful service center, this is not the first time I have applied-they always repair it quickly and efficiently. Polite girls at the reception
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October 18, 2023
Great! The vacuum cleaner was cleaned quickly and efficiently
See original · Русский
2
August 30, 2022
Everything is at the highest level! The replacement of the display is only 2 days, the original. Smartphone as a replacement for the repair time. The staff is polite! Everything works fine for repairs
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3
2
December 8, 2022
I contacted this service center with a problematic phone, which other services considered "dead", They hired and a week later returned my work phone and gave me a 4-month warranty. Well done guys!I recommend this service to everyone
See original
3
2
October 16, 2023
Good service, nice people, a selection of spare parts in stock
See original · Русский
2
2
December 4, 2022
Disgusting service! I'm not talking about paid diagnostics, but about the fact that the fasteners and one wheel in the robot vacuum cleaner were broken. The administrator talks about one price and a deposit, the repairmen talk about a completely different price
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4
1
September 20, 2021
Good service center! Very polite staff, competently advised on the repair of the device and promptly issued repairs!) When ready, they called back and provided a guarantee) I will definitely contact you again!
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