Zepter bank
137 reviews
August 24, 2024
They made a card for a citizen of the Russian Federation. Without queues and problems. 2 days.
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4
August 8, 2023
We ordered and paid for a card for a non-resident back on July 26. So far, the card has not been sent, although it was announced that 2-3 days and you will receive the card. I have to leave soon, but I still don't have a map. They do not respond to messages in the mail (after payment, no one needs you).
It takes a long time to answer the phone, a lot of money is spent on roaming.
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7
3
January 23, 2023
Non-resident. I ordered a package of cards remotely - quickly, efficiently, everything works. Ekaterina is the best bank employee I have ever met! If there was a problem abroad, I was able to help remotely and solve my question! So if you need a bank that will treat you in the best possible way, the Zepter is unequivocal!
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5
6
April 20, 2024
A good bank, there is a visa card of this bank, it helps a lot in the international arena)))
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4
January 27, 2024
Professional staff. High-quality service and attentive attitude to customers.
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3
October 18, 2022
1. Almost never get through to support. The bank is small, there is literally one manager sitting there, who sometimes cannot be reached in 1.5-2 hours of constant hanging on the line waiting for the queue to be released. Yes, when you get through, the manager explains very tactfully and in detail, for which I thank him very much. But such a huge amount of time spent waiting (with the chance that you will not be answered even in 2 + hours) overshadows all the advantages of the bank.
In addition, they have a live website(active chat on of. Website) but there is a similar problem - there is no answer.
Online banking is not bad, but the lack of support chat in the app is a huge disadvantage.
2. The problem with the visa gold (non-resident) card is that not everything can be paid online. Even for large service sites, our bank wraps the payment despite the correctly entered SMS code. The payment just doesn't work, that's all.
Plus, transfers via the mir system arrive quickly from the Russian Federation, from a few seconds to several minutes, then all operations inside the zepter bank at the click of your fingers.
I would have put 4, or maybe 5, if it hadn't been for the enormous problems with getting support from the bank.
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14
3
October 23, 2022
We issued a visa card for Russians here. It took about 30 minutes for two people to receive, taking into account the electronic queue and the fact that my wife and I were given cards to both of us. But in fact, the card is not profitable, since during transfers you lose about 15% on conversion (conversion of the ruble grew-the Belarusian ruble-the dollar) The transfer is made from Mir card to Belcard and converted from Belcard to VISA. In fact, it is not profitable to withdraw cash dollars!
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14
8
November 10, 2022
Terrible tech support and the most clumsy and shabby bank app I've ever seen. It doesn't matter what currency your account or card is in. You absolutely will not have information about how much currency you bought, at what rate, how much you were charged in the account currency, etc. Absolutely incomprehensible, illogical, ugly detail, which you will not understand anyway. You will believe the BYN numbers that are drawn there at random, according to one logic only understandable to the creators.
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33
4
September 12, 2022
I just became a customer of the bank, so I won't say anything about the service yet. There were no problems on the way of registration of banking products (accounts, cards). We did everything quickly, the maps are very beautiful, and the mobile application has a very high level of security. I got through from abroad the first time, the message was also answered. The most favorable impressions so far. And unfortunately, difficulties are everywhere now and it's not the bank's fault))
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10
7
February 8, 2023
It is not profitable to replenish the card as much as possible!!! If through belcard, then 10+ percent of the commission goes out ($ 80 + each)!!!! If SWIFT is from Russia, it is only a rife. buying currency from them is 3% + a transfer fee of 3%. A total of 6%, but the transfer is only from $ 5,000. WHO NEEDS A DOLLAR AT 80 - PLEASE JOIN OUR CIRCLE!!! If someone knows more profitable options, I will be glad)
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17
4
November 18, 2022
Sooo terrible service, or rather its absence, you can't get a banal consultation, take a ticket, they say, so I sat with a ticket for an hour, the scoreboard never shows up, I took 3 more pieces, the same story)))) and I just wanted to find out about card maintenance)) I especially do not recommend ordering cards for non-residents and on the advice of Alfa-Bank, why do they recommend the cardlist service at all
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5
4
January 19, 2023
It's long, tedious, there's no toilet. Otherwise, a good bank, normal staff, explains everything clearly and competently. They work fast. The queue is moving fast.
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1
4
November 24, 2023
The Zepter card does not work in Germany: neither in ATMs, nor in shops, nor at gas stations - they write everywhere that the card is non-working!
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7
1
April 25, 2022
It is difficult to find a worse bank . Not only is it very problematic to get to the bank, parking the car is also a problem. So you have to go to his every month to pick up YOUR MONEY because they only give you 500 dollars. At the same time, the deposit terms were completed. The bank does not value its customers and their time in the bank queue can be spent up to two hours , and then you will be told "sorry, we have 500 and no more now , " but no one will show official documents. The contact cent is also not what , if you were told that they would call you back because they would clarify the question , do not hope they will not call you back . When you readjust yourself and find out the information you are interested in , then upon arrival at the bank it turns out that the answer was not correct and everything is completely wrong .
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16
7
August 24, 2023
Only one window was working, and the girl was not very friendly. The map took longer than promised. As a result, I can't use it for my own purposes (
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1
September 19, 2024
A nice little bank
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5
January 25, 2023
I don't know why the bank is being scolded, but I received the Eurovka card on time and use it in the Side without any problems. I've paid for the apartment and I'm withdrawing cash. I will continue to try in Austria, Slovakia and Germany. A good option for Russians!
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5
3
December 15, 2022
It's a disgusting bank, they don't respond to messages in Watsappe, and they don't solve problems in the mail either. Wasted money. Everything was fine for 2 weeks, but then it crashed. Transfers do not take place even inside the bank. The request for the payment password returns an error. I do not recommend it!!!!
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5
3
December 3, 2022
plus a star for the possibility of issuing bank cards using a copy of passports, visiting the office only to receive. Minus a star for the lack of information about the impossibility of transfers from card to card
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4
February 2, 2023
Patient and courteous staff. The waiting time is acceptable. The service is professional.
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2
3
November 24, 2022
Attention!!!! A TRAP,!!!
Bank cards do not work in the P2P system . I.e., you cannot transfer from this bank to any other bank. Only inside the bank itself.
It is not possible to get through.
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15
1
April 1, 2024
good service. polite staff. Many issues can be resolved through the application or by writing an email without arriving at the bank's office.
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2
February 18, 2023
On January 12, I sent an e-mail application for cards to a non-resident, exactly according to the instructions. February 17 - there is no answer. And thank God, I can imagine what will happen when you give them the money))
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5
3
June 27, 2024
Disappointed with the opening hours, until 17.00. Surprised
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February 11, 2023
You can issue a personalized card remotely. From the day of payment to the day of receipt - 8 days. The manager is always in touch. They respond promptly in the chat.
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3
2
April 29, 2023
A strange bank... The office is only in Minsk. ATMs are available only in the office, and currency can be deposited only in two places in Minsk.
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2
2
May 21, 2023
Competent staff, work quickly and accurately, there is an electronic queue.
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2
4
December 6, 2022
I opened a card for non-residents remotely, while in Moscow, through the bank's partners)
The commentators below, who have a wild rate or take a 15% commission, for some reason did not bother to read about the bank in any detail, or what))
I send myself a Tinkoff from the WORLD map, after recalculating the exchange rate, I did not find it better, even to buy on the stock exchange, and then it turned out to be more expensive to swift myself. So it's definitely super.
among the achievements: I booked a hotel through booking, a flight on Finnair, withdrew cash, calmly pay in the store.
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16
3
May 18, 2023
We paid 14 thousand for 2 cards, the cards came but they did not work, the support has not been responding for 4 days, there are no swift transfers!
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4
2
January 8, 2023
Online payments are being processed. But there is no payment in the EU (Turkey, Italy)! Writing or calling is just a waste of time!!! 500 euros were blocked. What and how is it now?!🤷🏻♂️
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4
2
May 2, 2024
Fast delivery easy to top up
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2
September 13, 2023
An excellent branded store with appropriate prices.
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4
April 29, 2023
They issue cards for Russians, of course it is expensive (350 b.r. for 3 years), but quickly, two days and ready.
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3
1
July 10, 2023
I sent the money for the card registration. The map was never made. The money has not been refunded and they are not responding to the mail.
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2
1
May 10, 2023
The cards were brought quickly, but they were not activated for a long time for almost 2 weeks, we will check their working capacity
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3
February 8, 2024
Booking and agoda do not want this card , the experience of Turkey and Japan
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2
August 2, 2023
My advice is not to go there, you little cheating desk. It is better to make plastic in Central Asia.
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2
November 20, 2022
Polite, competent staff. No complaints during a personal visit. A solid five out of five. Remote service for three.
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3
May 20, 2023
I liked the prompt service. Communication during the visit was polite, unobtrusive, professional in general
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2
4
March 5, 2024
Everything is fine, but we need to do better
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January 20
It's a disgusting place.
Service of 1 person per hour
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November 21, 2023
Blocked the card, do not want to return the money, I do not advise
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4
November 27, 2023
Everything is fast, convenient and clear.
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November 18, 2022
Everything doesn't seem to be bad, but I've never seen customers served standing up in my life, I still don't understand why not to redevelop
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3
1
October 31, 2022
Do not risk receiving cards for non-residents. You will be left without money and with blocked cards in your hands! Apparently, an ordinary corrupt bank.
The bank will block your requests, blacklist your email addresses and phone numbers, and disable the chat for your device on the site.
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5
7
November 23, 2022
Payment in online stores does not work with a card for non-residents. The codes are not coming. I can't get through to support. No response has been received to the written request. Can you tell me what the problem is? How do I pay for an online purchase on a foreign website?
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4
2
December 31, 2023
Cool bank) without waiting in line!
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February 1, 2024
You can open an account in Chinese yen
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September 9, 2024
The queue is moving very slowly
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March 29, 2022
A negative review and a thousand outrages! And what else is there to leave a review when, after the expiration of the term for issuing a foreign currency deposit, the bank offers to pay only $ 500 to the depositor. per month. That is, he unilaterally changed the terms of the contract...The rationale is the decision of the Chairman of the Board of Zepterbank. And if the next decision is not to give it back for 5 years deposits? I'm preparing documents for the court.
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16
6