5 Element
172 reviews
March 28, 2023
Good
3
1
July 20
We purchased goods in this store on 07/11/2024. The consultant quickly suggested where to find the goods, and also helped with the selection.
The quality of the goods is good. Everything is in excellent condition.
We bought an electric grinder, a bowl for a slow cooker, a power supply for a phone and so on for small things.
The bowl for the slow cooker came up like a native one.
The unit for the phone came up, charging is fast and without problems. The coffee grinder has not been tested in action yet.
There was no queue at the checkout and we were immediately counted out.
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2
August 16
The hair dryer burned down, it was necessary to buy a new one promptly.We arrived in Mandarin.The girl told us everything and advised us, ordered what we liked the most.They were taken away the next day, because only the display case was available.What I would like to note is that while we were choosing, this seller was being pulled from all sides, because all the other employees were also in business.I think it's a hell of a job to withstand shameless interference, in this case in our conversation, and react with a smile.Even I, as a consumer, doubted the adequate behavior of some customers.The hair dryer, by the way, turned out to be excellent.and I wish the employees more adequate and humane customers.The service was excellent, the girls did well
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1
October 8
A nice big store. I found something interesting: all prices there end with the number 99. There are practically no queues at the ticket offices. The quality of the goods is impressive. There are a lot of useful products. I RECOMMEND IT!!!
If it is located in Mandarin Plaza_
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1
1
August 8
Good afternoon. I would like to leave a review on the coffee machine. Polaris, which costs 2,300 rubles. Refused to turn on , was taken under warranty , the warranty was refused due to untimely care of the device. Here the situation is completely different) when buying a coffee machine, the consultants gave recommendations on the means of washing the machine that were bought right in the fifth element. Flushing was constantly at the request of the machine. Then the question is? Are they selling non-working tools? Or are the recommendations not correct? The product does not cost three kopecks. Still under warranty . But the guarantee is denied. I will never buy anything in this store again.
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2
November 10
A nice, spacious store, a large selection and interesting promotions. The weak point is sales consultants: it is often difficult to catch them at all, they cannot answer technical questions, there is no boom in the characteristics of the goods, their goal is to bring them to a certain brand and sell it, not the product according to your requests. It's repulsive.
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1
October 28
A store with a wide range of products. Sometimes you can catch something worthwhile with a good discount. A good option with an extended warranty, which you can then transfer or withdraw money. The staff is a bit intrusive, but on the other hand, this is their job.
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July 30
I used to have a good opinion about the fifth element, now you won't wish the enemy, under warranty, by hook or by crook, they try to throw the blame on the buyer, they sell equipment that constantly breaks down (I have a vacuum cleaner, a washing machine - it didn't even last the warranty period), repair workers work only during working hours, you have to adjust to them during your working hours and a lot of other little things.
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September 12
It's a terrible place. Disgusting consultants. They don't sell, they don't even consult. They just bring negativity to the product that you have chosen. They say this one is not very good, but let's have another one, and let's have this one or that one. They cling like hyenas. Although I went for a specific model. And if they were essentially talking, they wouldn't. They are trying to spread it by installments, because buying it right away is not profitable for them.
After such assistants, there is simply no desire to return.
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2
November 28
I didn't like this store very much, I bought a laptop for a child, it cost 2800, so to set it up, you need to pay half the cost of the notebook for insurance and for setup, consultants take money, and if you start to refuse, they pour mud on it
16 09 2024 at 12 00
Even if you don't take it, it won't work
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December 9
When buying a washing machine, in no case do not buy an installation service, as you will wait a week until the master deigns to come to install it, and also communicates as if he owes something. It feels like there is only one master for the whole city, disgusting service and communication!!!
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1
July 12
It's a pity to put even one star, because the service is at zero for consultants. After buying a manitor, I went to another store to get a TV. For myself, I conclude that I am no longer naked there!!!
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1
1
February 28
Arrogant consultants who are happy to communicate only if you are going to buy what they offer. If you insist on something else or the choice falls on a lower-cost model, then interest in you disappears and further consultation is reduced only to monosyllabic answers like "yes-no" and then reluctantly. And if you are also from an additional one.I refused guarantees when buying, then you generally leave with the feeling that you owe someone something (((( therefore, after several visits to the network (in particular, this store, where I tried to buy a vacuum cleaner, I did not like the choice; the phone is the same; the iron was necessary according to the consultant) in different places (the situation is better on the Soviet side, but you also become an uninteresting customer as soon as you ask for advice on your favorite models), I bypass this store and the whole network
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2
1
August 26, 2023
The choice is very small, you need to look at everything on the website right away, then order. The store offers items of a higher price category. I would like to have a choice from different price categories. Plus the constant imposition of additional services in the form of guarantees, charity. As a suggestion, if the network wants to take part in charity events, it should deduct some percentage of the profit from sales for these purposes, rather than offering to purchase something for its customers, so that later this money can be directed to charity
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4
February 20
02/16/2024 I bought an iPhone 15 in the 5 element store in the Mandarin Plaza shopping center in Gomel…
The attitude towards the buyer is terrible, I ordered via the Internet with pickup.upon arrival at the pick-up point, a consultant was called to open and check the phone, I asked not to open it because I was buying for a gift ... the consultant replied to me that I was cunning, then I would bring the phone back and the seller would have to buy it for himself, I clarified that they could deliver it without opening, they answered categorically no, they took the phone and they sent me to the cashier to pay... the phone was given to a short girl to the seller for verification...I paid,returned to the girl and once again asked not to open it, the girl refused me, the only thing offered me to open it myself and adding that now they open it everywhere, she bought her phone in A1 and they opened it there too, I she clarified that if I took it for myself, then no problem, but as a gift for me ... the girl got very meticulous..I work in trade myself and I know what a related product is and what it needs to be offered, but not like that ... sorry, I was offered an extended warranty 4 times, with the words that I would break my phone and I would have to go through 300 circles of Hell so that the fifth element would take it back... the mood dropped, she opened the phone ...she showed that it turns on and that's the end of the check, to my question about further checking since it is so necessary (speakers there / microphone)I was told that they do not check it because they need the Internet and a long setup ... then I do not know what the point of checking is.in July, I bought for myself through the 21st century.they brought it and gave it away without opening it and no problems ... in general, they gave me the phone, but the mood was spoiled ... and as a gift did not go, the person thought that the phone was used. Since it was opened and with the seller's fingerprints... it's in the box, it didn't even turn on... the whole mood is down the drain
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2
1
December 26, 2023
Today, on 12/26/23, we arrived at the 5th element, which is located in Mandarin, to buy a meat grinder.(we decided to give it to grandma for Ng).Immediately, a consultant girl came up to us with a not very happy face.When I found out that we needed a budget option, my face became even more gloomy, trying to sell us (in the truest sense of the word) a product that is an order of magnitude more expensive than the amount we expected.On top of everything, she clearly had a cold (runny nose, cough).Well, that's okay, anything can happen. I told her, now I'll read the reviews and think about it, she snorted something and went next to the standing consultant, discussing me, as there were obvious grins, glances...To which I asked:- What's the matter?...To be honest, it's not the first time I've come across a similar situation in this store, where they try to sell you don't understand what....But to brazenly stand and discuss the client, this is clearly not the right. If you don't like the job, go find another one. It really upset me, I was even more disappointed in this store, or rather in the people who work there. I intend to come and write a complaint against this obviously incompetent person.
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3
January 26
Segolnya (01/25/2024, about 17.00 pm) were in the store, they wanted to buy a monitor.
Since this model was not on display, we had to wait for a consultant. No one came up for a long time, they called on their own. The young man immediately said that he needed to call a "monitor specialist." The specialist girl was shown a certain monitor (on another site), she was interested in whether there was and whether it was possible to watch. The girl snatched the phone out of her hands and ran with it to look at the window at once, and then to the computer in the hall. By entering something (obviously wrong), we were told that there was no monitor in the store. They showed the site, said a short code - it turned out that there is (it is strange that the employee cannot find the product in the database according to the model). They said that there are 2 units, 1 will be brought to us, you can see. We waited, we waited, we waited. She came and told me what was in the window.
When they started looking, the "specialist" could not answer questions about the product, elementary, she did not know if it was connected to the network at the moment.
Everything that could somehow decide whether to buy or not turned out to be a "paid service", up to the phrase "it costs only 12 rubles." In addition, during the consultation, the girl constantly exchanged glances with the guys in the IT department, nodding negatively, apparently appreciating us, and showing that we would not buy (the best possible conclusions).
It seems that this "specialist" does not see the edges and has never heard of standards in communicating with a client. Otherwise, I can't explain where it's okay to grab a personal item and go somewhere with it.
Previously, in the other 5 Elements, this was not encountered.
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3
1
November 25
THANK YOU VERY MUCH FOR YOUR ATTENTION.THE TV IS GORGEOUS.THE PICTURE IS CLEAR.THERE ARE A LOT OF FUNCTIONS. EASY TO MANAGE.
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1
November 5
Always polite and sociable staff good advice
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1
August 25, 2023
In this store, I bought almost all the equipment, attentive staff. There are two large shops in our city, 5 element and electrosila, compared to electrosila, professionals work here.
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2
1
February 4
A very large hardware store, reasonable prices, a lot of staff, they work quickly, the choice of goods is huge.
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2
1
July 18, 2023
Service 0. "Sellers" run headlong when you slowed down for 15 seconds near the department with phones or household appliances, but in the section with hair trimmers I waited 15 minutes and NO ONE paid attention, walked around the hall with an ingratiating look, everyone is busy. the time is 20:45, the notorious "sellers" on the phones are having a nice conversation with each other, and meanwhile NO ONE sees that I really need a consultation. Please make an open display of hair trimmers, I will see the product myself and buy it, thank you.
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5
December 9
A good choice and relatively good prices.
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March 27
This is an assessment of the staff.
The registration lasted 2 hours. It was impossible to pay for the goods, I did not make my way. Then they filled out the warranty card incorrectly, but as luck would have it, they had to take it under warranty.
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2
1
October 14, 2023
The store is good, albeit with inflated prices. However, the majority of consultants are not bad enough in goods and are able to suggest really good things)
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1
2
June 19
Sooooooo slow consultant. He started placing an order with me and ran off to another customer in the middle of the order. He wants to eat a fish and sit on it
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1
January 11
A great store. A lot of goods. There is only one minus, there are few sales consultants, you have to wait to clarify information about the product, and then take a long time to arrange it for purchase.
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3
October 27
Excellent consultants. In general, everything is fine
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1
December 6, 2023
Polite staff, told and showed everything, there are no queues, I serve quickly, they will always help with advice
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2
July 8, 2023
I won't say anything about the product and the order, but the work of those guys who show the product face has questions...When buying a monitor, and showing its performance, this cute boy, with his bare hands, covered the floor of the monitor screen, That's honestly unwilling to raise this topic with the management of your store.For today, this is Nonson's way to serve.
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3
1
September 16
We ordered two electric scooters. Payment in cash. We were looking forward to it. On the third day, the call came - your scooters are not in stock. When ordering, they said that there were 3 of them in stock. An unreliable store. We are disappointed.
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August 19, 2023
We bought a phone that costs 1700.00., sales consultants strongly recommended a protective film that costs 65 rubles.The film lasted for a week.When we contacted the store, we were told that there was no guarantee and they were not responsible…It turned out to be very unpleasant, there is no desire to buy anything in this store anymore.
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2
2
June 24, 2022
Hello everyone. Excellent 5 element store. But here's my experience. I bought a phone a year ago. I was advised Vivo 20S. This miracle worked faithfully for 3 months. Then the glitches and brakes started. The phone began to trot in every possible way and slow down. I bought a phone for a girl. I also bought all possible safety glasses and a one-year warranty program + a protective case in another store. So, almost after a year of warranty, I contacted their support center because the phone was already completely on fire. There were no severe physical injuries on it, it never fell and was often used for studying and playing games. So, the girl at the reception explained that you need to reset the settings to factory settings on your phone and see how it will behave for a couple of days, and only then come. I did so, it helped for a day and after a few days I came back. The phone was taken away, given a temporary replacement, which was worse than a calculator and even worse slowed down. But at least I could call you. After some time, I received a text message that the phone was ready. I came to the service at 20.30 and there was already another consultant. Anyway, their shop closes at 9 p.m. and he didn't want to have anything to do with me. He needed to provide some kind of piece of paper that they gave me when I handed over the phone and that he Allegedly could not hand over to me without it. I was outraged and asked to see it, because I handed over the phone with passport data and asked to check it. This guy reluctantly got into the database and demanded my passport, fortunately I took it with me. He gave me my phone number and that's it. I was outraged again and demanded the results of the work done. Where are they? He again reluctantly took out a paper in which it was written that the phone had been reset to factory settings again and that everything was fine with it. I demanded proof that at least some work had been done with the phone, but of course they did not provide me with anything. I also read it in that paper. That some kind of dent had mysteriously formed on the back of the phone. I frantically flew to look and indeed she was there. And I handed over the phone in almost perfect condition. Small scratches from the case are nothing. In short, it was dropped by some hand-assed guy during the repair campaign, and of course now I will not prove in any way that it was not us who broke it. The conclusion is this - never hand over anything for repair through a service center. I have run out of warranty and now fuck what I will do and prove. And if you do, then take a photo of your product before handing it over. And then you won't prove that it wasn't you who broke or damaged it. And also demand a paper about the work done, they don't really like to give it out, although they are obliged to.
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4
2
August 29, 2023
I love this store. I love the forces of a lot of consultants here and I love the choice of zones. A good store
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2
1
September 10, 2022
They sold the phone with a substitution, it's good that they gave us our phone without questions and quickly apologized. Unpacking naturally took place without us and our consent, while they were paying at the checkout. If it was, of course, after 2 months of careful treatment, the phone broke down. Before that, the phones had been in service for 5 years.
Now they refuse to show videos of the moment of purchase / unpacking, giving different information about the shelf life. And we think that we were sold a used product at the price of a new one without video. And they refuse to return money for low-quality goods. Breaking so many sales rules... Assuring that the display module costs less than 30% of the cost of the phone. If you change it to a copy, not the original, then it is possible. But why do we need a refurbished used phone with a copy of the display (which will hang and not always work).
People be careful when buying in this store. It is the 5th element in Mandarin, a lot of equipment was bought on the Soviet side, there has never been such a thing. And if they violate the law, immediately resolve these issues. Since what is going on in this store remains a mystery. Then they hide the recording.
(At first they said
-stored for a year,
-then we'll look / figure it out / call (knowing that you need to look at the date two months ago!)
-after learning the situation, other employees began to say a month
ago that only upon application to the prosecutor's office
- then again, the answer is a month
-we will provide another option only in court)
And the above is happening in a large chain store in Belarus.
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4
January 10, 2023
A huge range of products, the staff will always help with the choice of goods, and they will not do it intrusively. Constant discounts and promotions. The prices are adequate
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5
1
October 18, 2021
I bought a blender and a kettle cleaner here. Everything is fine, I was pleased with the bonus card for beginners, which gives 5p. (like so much) discount on the first order and accumulates further points for purchases. But the prices themselves are not particularly reasonable. In my opinion, the price tag for many products, including the same blenders, is too high. The staff was polite, the queues at the ticket offices were small.
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3
2
December 5, 2023
I bought a Haier TV from the s3 series, the seller advised me to be very happy with the Top for my money 💰
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2
September 18, 2023
The standard 5 element is like everything else. The staff will help you and tell you everything. The assortment is good, clean, there is a small children's corner
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2
1
September 17, 2022
When I came to the store, I asked for advice from a store employee.
The girl came up, looked at my questions without understanding what was happening and then laughed out loud, what kind of stupid questions I was asking, after the words of the employee:"do you seriously not understand?", I did not want to communicate anymore.
The employee absolutely does not know the technical characteristics of the product sold in the store, and also does not know how to communicate with customers.
It is a pity that the untrained, boorish staff is working.
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3
2
September 3, 2021
A huge selection of household appliances from famous brands, good consultants who know their job. It is located in a large shopping center, it is impossible to pass by... There are promotions, and you can also purchase goods in installments. We recommend it
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3
2
August 25
Well, except for the price!
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1
September 29, 2023
The store is not bad, but the sellers have no comments! They don't know how to work, definitely, the seller herself, so I know what I'm talking about
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3
November 15, 2021
Enticing, what else do you need to look for. Making a comparative analysis of the equipment offered on Black Friday, in particular the LG 55" TV, suitable for the same configuration and with a discount, it is more expensive than in online stores, and more expensive than private sellers offer. Someone will say, but what about the warranty? I will answer: the warranty of the service center is valid regardless of who purchased the product from. The cheat in the 5th element is at least 40%. At the same time, there are about a dozen representatives of banks nearby who are ready to "help" you buy goods, but in fact they so imperceptibly hook you up and dilute you for money. I have never bought anything in the 5th element. I advise you to do the same. Negative
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5
December 15
It'll do! The prices are too high!
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December 31, 2022
The obsessive imposition of additional services, reaching the point of outright deception and divorce for money. Consultants advise not what is better, but what needs to be sold. From a good one, there is a fairly large showcase where you can look and touch.
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5
October 21, 2022
The staff at the store has little interest in sales. You're looking for consultants, and it's like they're playing a game of "catch up, I'll consult." By the way, about the consultation, they present very little information and try to "sell" what they want to sell, and not what they don't really need. They do not hear the buyer from the word at all.
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6
February 6
A popular good store
But dear
But there is an installment plan.
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3
December 1, 2020
Great store, thanks to the staff: well done guys... no one "swims" in the answers, they will prompt and help in the subtleties and nuances of the selection of equipment.
There are 3 shops in Gomel, I recommend this one! There are the most competent consultants here!!!
But again, in this store, like in all, there are promoters of a certain brand... they are not full-time employees and can drive any nonsense, just to sell their brand's goods: it is better to avoid them Everywhere!!!
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3
4
May 10, 2023
A great store. A large selection and in one place. Excellent service
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2
2