5 Element
502 reviews
December 20
Nice shop with helpful staff. Excellent collection of electric appliances
August 23
I think the hardware store is the best in the city. There is always good help from consultants. Flexible pickings, convenient for customers... I would like to have a wider range of household appliances (refrigerators, etc.), but here, obviously, not everything depends on the network.
See original · Русский
1
1
July 28
Element 5 was my favorite hardware store. This is both the range and reliability. According to the extended warranty, I can say that in our case I have never decided anything yet. The staff will always advise, prompt and help.
But, unfortunately, not so long ago and more than once I noticed that the store began to change the price tag (naturally in a big way and noticeably) even while viewing the product on the site. Not at night when people are sleeping, but during the day at any time. I'm sitting on the site, looking at the product before ordering and I see that I went to the page with one price while I was looking-the price increased by about 100 rubles. I did not order, I called 275 and was told that they could not help me. It happens that way. Hurtful. I had to Google and order the same product from another store at a good price, which I did.
See original · Русский
1
October 22
I really want to thank the sales consultant Kirill Dmitrievich at the store on Sovetskaya 97.
I ran out of battery in the keychain from the car and I went to get the battery and help in the 5th element, which was nearby.
The first seller could not tell me something intelligible, he offered to open and change the battery myself (despite the fact that I had nothing to do it with, and I do not understand how to open such a keychain at all). But thank God Kirill Dmitrievich came up and, under my responsibility, carefully opened the keychain, looked at what kind of battery it was and helped replace it. Just helped out!
Thank him for that! And thanks to the store administration for the responsive seller, who clearly and quickly solved my problem!
I am your regular customer)
See original · Русский
1
October 23
A wide range of products. Sellers are well aware of the features of the goods being sold and tell in detail their characteristics, pros and cons. There are also quite often promotions.
See original · Русский
July 22
We needed a watch for our daughter (4 per year). Of course, they chose cheaper. We came to the store, considered the options, and chose the one that suits us. They called the seller, asked for the available functions, which he said, "so they only cost 50p, nothing will be there. Better look at the ones that cost 200, they are good, everything is there. We asked to find out the characteristics of this particular watch, the seller called the second seller. The information was repeated to us. They can't say what the characteristics are, but they will definitely be bad. We tell them, "We still don't want to charge for 200, we (in our case) are quite satisfied with 50, just check that they work. (not for long anyway) . They searched for 10 minutes for the box, but did not find it. They talked about watches for 200 and more. In the end, we just turned around and left without a watch. What kind of recruitment is in stores? And I don't want to go in there anymore.
See original · Русский
1
1
November 7
A good store, I bought a TV, a large selection of goods, consultants helped me decide, I really like that on the spot very quickly, you can arrange an installment plan or a loan.
See original · Русский
1
1
September 17
I want to express my gratitude to Ruslan Gerasenko. A good specialist in his field, he helped me choose a DVR. I really liked the consultation, now we will come to the 5th element more often for shopping.
See original · Русский
3
February 9
I want to express my deep gratitude to the store employee, Svetlana! A very good specialist, the highest customer service, very responsive,attentive,polite specialist.I helped with the choice of goods, top-level consultation, knowledge of all goods, answered all questions, advised an excellent product.An excellent employee, I advise everyone to contact this specialist Svetlana!
See original · Русский
3
June 24
The selection of goods is very large, located in a convenient location in the city. The service is good, as competent specialists work in all departments, giving clear information on the equipment of interest. When purchasing a product, you can even arrange an installment plan or a loan right in the store.
See original · Русский
October 30
The opinion of the store was spoiled, we repeatedly purchased goods, as well as ordered online, everything was fine, and most importantly on time! This time we ordered a TV #90006508709 from 10/25/2024
As of 10/30/2024, he is not there, with repeated communication with representatives of the store, only promises!
A very unpleasant situation has come out !
See original · Русский
2
August 24
a store where most of the employees are completely incompetent in terms of the goods they sell. The main task is to sell a product of a certain brand. Even if you place an order online and come to pick it up, they try to sell you the product of the brand they need, even if it is obviously worse. So, if you have even a small expertise in the right product, it is better to rely on it, and not on the advice of the sellers of this store.
See original · Русский
1
August 15
I would like to express my deep gratitude to Maxim Polevich, who was happy to help set up the phone, a very pleasant and attentive young man.
Thanks to magashchin for such employees!!!
See original · Русский
1
May 13
I was with my husband today at the 5th element store on the street. Sovetskaya 97, we chose a coffee maker. But, thanks to consultant Alexander Akulov, we ordered a coffee machine! A very cool specialist, he told me everything, showed me and explained! I just wanted to buy something else from him. But the specialist of climate technology has not inspired us so much (
But overall, I have a positive impression. We are waiting for our orders! Alexander, you are the best!!!!
See original · Русский
1
July 17, 2023
A good store has a good selection of equipment and the main thing is that you can order any product via the Internet, I mostly do this, especially I was delighted when I ran into the service center of the fifth element when both pairs of my headphones broke. However, it should be noted that the first specialist I got gave me a lapel turn, although the breakdown of the headphones was obvious. But the second specialist accepted the product service without any problems and, moreover, they immediately returned the money for the headphones that could not last for the warranty period. To create a society that we will have to build together, the equipment will be of such quality that the phones will never need to be charged at all and it will simply be impossible to break the headphones, especially with their careful use.
See original · Русский
3
September 5
I bought a phone with the children - I needed one that wasn't expensive, I bought an infinix, it turned out to be a very reliable and at the same time gaming smartphone. I would like to express my gratitude to the consultants of the 5th element for their help in choosing.
See original · Русский
1
1
December 3
Of course, the goods are good and the choice is luxurious, but because of the installments in these stores, the prices are initially very high. I.e., in these stores, the losses of the store in installments are already initially laid down
See original · Русский
February 20
A great store with a wide range of products. Sellers and consultants are always ready to help with the choice. I have been a customer of this store for many years and the impression was quite positive. The prices are different. Promotions and discounts periodically.
See original · Русский
3
December 4
A good store, a lot of different goods. But the prices are 30℅ higher than for the same goods but in Russian stores. Example: tel. Honor 200 pro in the 5th element 75,000 ₽ in the Russian Federation 48,000 ₽.
See original · Русский
July 8
Incredibly smart, the bot failed to cope with the order and placed it as if I had ordered it 4 months ago, he decided that I had not picked it up and canceled the order. The staff gave it to me, but I had to wait, thanks at least so much. Before that, the operator assured me that nothing had actually been canceled by the way and everything was in order.
See original · Русский
August 17, 2023
A traditional home appliance store. Located in the center. The staff is polite, but imposed if possible)))). There is an assortment, but for such a store it is a little meager. The quality of goods can be different. Discounts and promotions happen periodically, but they are rarely significant. The cost is paid
See original · Русский
3
November 3
I bought an LG TV yesterday for 1,500 rubles for the promotion. I didn't like the TV, the image on the screen is like looking through a film. The image is dark, although the brightness and sharpness have been adjusted to the maximum. There are no complaints about the store, the staff is polite, immediately answers questions in the chat. The delivery staff is also polite. Thank you for your work.
See original · Русский
1
1
October 29
A lot of equipment was bought there, but there is one disadvantage - the presence of aggressively intrusive sellers, but at the same time there are guys who faithfully do their job.
See original · Русский
2
1
July 31
I waited 20 minutes for the consultant in the kitchen department to be free, so that she could just pack the goods in a minute. For some reason, there was only 1 consultant in this department, and in the rest there were 2-3 free ones, but you see, this is beyond their competence
See original · Русский
1
December 9, 2023
I really liked the way the sellers advise. A store in Gomel on Sovetskaya 97. I came for one thing, bought 3 more necessary ones, which I had not reached before to look for. They told me everything, showed me, and I chose what suits me. Including the price.
I was also surprised that the prices were adequate. I went online specifically for each position and looked at the prices for each position in those online stores where I bought before.
The prices turned out to be no cheaper, but the same. It turns out to be profitable when you get bonuses for the first purchase, and you buy subsequent products with a discount on these bonuses. I liked.
I didn't have a buyer's card, because I was there for the last time about 3 years ago. It turned out that the map was preserved, surprisingly, my time was not spent on making a new one.
Another big plus for me personally is that there is a guarantee for all purchased items and that the equipment is "white", although I bought an audio speaker a little more expensive than in another online store, but the quality is felt by the sound.
In Russian online stores, as soon as you buy equipment, then pray that you are lucky and the warranty case does not happen. I once couldn't return defective headphones, and what can I say about more expensive equipment?..
In general, it was a discovery for me that you can buy in an offline store today at optimal prices and quality.
There is also such a plus - you can choose the models I am interested in on the website and they will be brought to the store in a day. You can carefully study the functionality and take what you liked or take nothing, this is also normal.
I like to touch and test things before buying, and this is a very convenient function for me. Well done, I was impressed with the service and features.
See original · Русский
October 23
Consultants are always hanging out near the emergency doors or in a spit-stained smoking room. 95% of the positive reviews about consultants are written by consultants themselves or their relatives . I know firsthand, because I live in the same house and often go there and see this mess in person. I don't understand why the fifth element keeps this cabal of freeloaders.
See original · Русский
3
February 17
This is our family store, we do all our home shopping here. We are pleased with the wide range, competent staff and fast service. In general, I recommend it, especially on the days of promotions))
See original · Русский
1
October 12
I asked about warranty repairs. Everything would be fine, but when I'm going to return it, they call from a hidden number. Is this normal? They write everywhere at every step, they say-DO NOT RAISE SUCH NUMBERS. And they don't care. The call center says this is company policy. why?????
See original · Русский
November 27
There is no point in buying an imposed extended warranty. When contacting under warranty, they are sent to a service center where your equipment will be for a long time, there are doubts that anyone and something is doing there. As a result, the answer is not a warranty case. As a result, without equipment and without money.
See original · Русский
1
December 25
The employees do not have the qualities of consultation, they just push them in and, if possible, convince them to switch to another brand. The order was accepted , not notified , the product went up in price , although the price was cheaper at the time of the order . On the rights of the consumer ,,survived,,
See original · Русский
September 4
Good time, I want to mention the seller Svetlana Valeryevna Gluvko for a competent approach to her work and a wonderful attitude towards people
See original · Русский
1
March 29, 2023
I recently purchased a vacuum cleaner, it works just fine, high power, Thanks to the sellers, they told me in detail the characteristics, and it is very profitable, payment in very small amounts per month, issued through a bank. I left happy with the purchase and absolutely small monthly expenses. If possible, I will pay earlier and come for other equipment. Thank you for providing such opportunities to people of average and below average income, for your attention to the customer and high-quality goods!!! I advise you!!!
See original · Русский
7
April 27
Everything is there, you can order everything from consultants a dime a dozen
But it seems to me that the store's arsenal is lagging behind in time with goods from Russia
And the prices there, although not for all goods, are high. Sometimes it's easier to order on valberes or from a hypermarket, at least there are points awarded for which you can buy goods
See original · Русский
February 6
Good location of the store, transport accessibility. Friendly staff, a good range of goods. It is possible to purchase expensive goods in installments or on credit.
See original · Русский
July 26
I bought a silent keyboard, I am satisfied with the product. In principle, the store is good, the consultants are friendly: honest and responsive. Of the cons: there is often a queue at 1 cash register, the other 2 as if for beauty :(
See original · Русский
September 21
not a bad store. But dear)) If desired, you can find a cheaper product. Sellers are sometimes cunning, but you can understand them, the product will not sell itself
See original · Русский
November 30, 2023
The staff is always ready to help with the choice, registration, will tell you how it is more profitable to arrange an installment plan. A wide selection of products. What is not available, you can order. Only the insistent imposition of an extended warranty is frustrating.
See original · Русский
November 28
The new sellers are tying up an expensive guarantee for which you need to pay almost half of the cost of the goods, I used to go to the store no more
See original · Русский
June 16
A typical store. They were served quickly and efficiently. We provided consulting assistance, everything was fine. Thank you.
See original · Русский
July 3, 2023
There is a huge selection of goods in this store: electronics, household appliances, in general, everything from phone charging to refrigerators! Consultants will prompt you, help you with the choice and guide you to the checkout) if you need a loan, you can apply directly at the store without certificates and guarantors. In general, I like it) I go there often)
See original · Русский
4
August 2, 2022
The store is conveniently located, so I often make an order online, and receive it in the store in the order department. I will immediately note that the department has competent specialists, especially Alexey. The last order was a DEKO engraver, I got a low-quality product. A couple of days later, the screeching of the bearing appeared. I returned it to the service department of the store, with a request to exchange it for a quality product. Alesya Stanislav, issued the papers for the exchange. A week later, after confirming the malfunction, I received an SMS and picked up a new engraver. Now I'm satisfied. Thanks to the listed store employees for their understanding and patience. Special thanks to the head. Marina Nick.! Excellent work of the staff!
See original
3
2
July 5
I bought a smart bracelet for my wife, so not only did they sell the protective film at exorbitant prices, they also glued it twice and took it for two films.
See original · Русский
1
December 26, 2023
Good sales specialists, they will explain, offer, tell, well done, I am very pleased, I have equipped half the house. Compared to other stores, the best!!!!
See original · Русский
1
August 11, 2023
We bought a washing machine in early August. The consultant referred to all cars that cost less than 2,500 as "a car for the country." When they decided to take it for 1,500, they looked down on it. And she dropped the phrase: "Whatever you want, you can use it."
After buying the machine, we arranged delivery and connection for a fee (we agreed on a specific date). It was delivered on time, in excellent condition. On the same day, the master was supposed to contact in order to connect the next day, as stipulated in the store when buying. I didn't get in touch. They called themselves. They gave a lapel-turn. They said that it is impossible to apply for connection in advance. That it is necessary to call "day to day" and can not be connected on the same day when the goods were delivered. We'll call you the next day. It turns out that the phone number was (allegedly) recorded incorrectly, the master could not contact us (although the delivery contacted us and pre-agreed on the time; the question is, how was the phone recorded incorrectly then?). After the call, the master contacted us, said that he could deliver it only in a week.
We agreed on one thing, as a result, to wait another week to start using the machine.
We give 2 stars only because the delivery works great.
See original · Русский
3
1
December 12, 2023
I asked for help in choosing a refrigerator and a washing machine, a very competent specialist, Eugene, helped with the choice, explained everything thoroughly, showed me. Thanks
See original · Русский
February 4
The store is within walking distance. A large assortment. Pre-order. Installments are on site. There is a qualified consultant in each department
See original · Русский
3
September 21
Many thanks to Rinat Alexandrovich for the advice and help with the choice.
See original · Русский
November 23, 2023
Service, that no service. I bought a TV. They offered delivery, I naturally agreed. I came to the checkout to pay for the goods. They tell me right away that I need to pay for the delivery. Without thinking and without asking, I pay (which is my mistake) for the delivery, they told me to go to another girl. The girl immediately, the nearest delivery is only in 2 days from 11:00 to 20:00. They'll dial me in an hour. I say, it will suit me after 15:00. To which she replies, NO!!! From 11 to 20. I say we're at work. The answer generally killed. I can't help you with anything!! I had to return the money!!
See original · Русский
August 13
sellers do not know anything about the product, they go online and read any question, and that not one but almost all of them are in the electronics department
See original · Русский
1
February 28
I chose office equipment: consultants are not in the subject, the girl who prepares the documents is not in the spirit. I spent a lot of my working and personal time and nerves...
Thanks to consultant Pavel - he literally saved the situation, twice: both when choosing a product and when issuing it. An excellent specialist, a person, a professional in his field. We are very grateful to him
See original · Русский
1
1