Atrium
984 reviews
November 11
The service is on the level. The rooms are very decent. The SPA is great.
The only thing that upset me was the SPA access system (Access once a day)
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May 10, 2023
A great hotel. Service for 5 points. The breakfasts are delicious, the rooms are clean, the staff is friendly, the location is also beyond praise, it is convenient to get to the sights of the city. Also a very successful Spa! We were completely delighted with the spa! The hotel is excellent. If I am in Mogilev again, I will stay in this hotel!
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2
1
October 31, 2023
We stayed at the Atrium Hotel from October 20 to 23. We came for the second time because we really liked it. BUT we won't come again!
The hotel is nice, comfortable, you can't argue with that. But all pleasant impressions are killed by the staff.
I booked a room through Tinkoff Travel for two guests for three nights with breakfast.
When checking in with an employee at the reception, I clarified whether everything was correct. He confirmed that the room was booked with breakfast.
For two days we went to have breakfast normally. On the third day, we were told that we were not on the lists at the restaurant. I replied that I had everything paid for, the girl went to check at the reception, came back and said have breakfast, but then come to the reception.
We had already filled the plates, put them on the table, but I had an unpleasant feeling and I went to find out what the problem was. The girl at the reception said that we had paid for three breakfasts FOR ONE PERSON. That is, the website included breakfast in the room rate for only one guest! At the same time, no one told us about it when checking in. The girl confirmed that this is a mistake on the site. That is, the hotel's fault.
The most important thing is that no one apologized to us for the current situation and did not offer solutions. The girl just kept silent and repeated that the breakfasts needed to be paid for. That is, an employee from the restaurant offered us breakfast, and only then find out that we will need to pay for this breakfast. Breakfast for one person costs 30 rubles! Are you even in yourself there? At the same time, the food was already in the plates and it was simply thrown away.
After this situation, they talked to us through their teeth, when they were evicted, they simply said "that's it."
It seems that the management of the hotel simply does not care about the guests, these will not come, so others will come. Of course, I won't come with this attitude anymore.
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6
June 18
A very decent hotel . A wonderful SPA. Friendly, friendly staff. Excellent breakfasts. There are just no disadvantages. Only one advantage!!!
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January 13
Pleases with every visit…
If you want to get European service (rooms, reception), then stay here.
We celebrated the New Year perfectly in the hotel building: the organizers did well!
Thank you, Belarus, for the warm welcome!
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1
August 7, 2023
We were with my husband at the hotel for our 5th wedding anniversary, I honestly came to Mogilev just for the sake of the hotel. Bright modern room, large bed with comfortable mattress, safe, refrigerator with mini-bar at reasonable prices, pillow menu☝️ They also appreciated that the room had a seating area and a wide window sill. We also visited the spa, which is located in the hotel, we were very satisfied with everything, we definitely recommend it
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October 23
The rooms are in perfect condition.The service is excellent.I also really liked the spa.The location is very good, the city center.
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November 10, 2023
We rested with a friend for one day, but we concluded that with a very good standard of construction and exterior design, the hotel has big problems with service. There is no such attentiveness and respect for customers that we observe in developed European countries. Reception - no smile, no attention (changed, or rather corrected the number of the car on which they were supposed to leave. When leaving, we had a problem, because the number was not entered in the database) An insanely large number of people came to the SPA (no one informed about the best time to visit). Poor choice for breakfast. But, the worst thing is that there is nothing to breathe in the rooms. There is no ventilation. It just turns the night into a nightmare.
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1
February 14
Good evening. I think the hotel is very good for Mogilev. Well done on the interior. Good location. Well, then that's it. Breakfasts are not cheap and are not delicious yet. The towels are in terrible condition. The staff is helpful. Closer to the point, it's 3 ⭐️ straight solid. Spa oooh it's terrible. This is not a spa. Alas. Sorry for the money spent. The food is not tasty at all.
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1
October 27, 2023
Extremely pleasantly surprised. I've been to many hotels, this one is one of the best. Pleasant service, excellent restaurant and delicious breakfasts. Great clean rooms, everything you need to eat. It's comfortable to live here, I don't see any other alternatives in Mogilev
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January 5
The rooms are great, everything is fresh and clean. Cons - to the Parking lot on foot. The ladies at the reception are stern. Thanks to the man who replaced them - he treated our wishes kindly. The breakfast restaurant is not ready to be fully loaded. The queue for coffee. It's the same at the spa - it's a little cramped.
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February 29
Great hotel. I really like the spa area inside the hotel, the restaurant, very polite staff, excellent rooms, very clean. It is a pleasure to relax in such a hotel.
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November 8, 2023
Great room. Clean, cozy, comfortable. The shower is great. Everything you needed was in the room. The only thing was hot enough, although the temperature controller was at 18 degrees. Breakfast by the way is very tasty
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1
January 31, 2023
Very cool. The room is bright and clean. Everything you need is at hand. The hotel is located in the city center. Breakfast and lunch were at the restaurant. The buffet. The choice is huge. Everything is very tasty. The SPA was visited by baths, saunas, steam rooms, for every taste, as they say, who loves what. 16-meter swimming pool. Salt room, bar. Service 10 points. I definitely RECOMMEND you to visit.
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4
May 22
A very nice and modern hotel. Everything is very clean, beautiful and comfortable. A meager breakfast for 4 stars, but this is not critical for me personally
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September 8
It's just that everything is gorgeous as always with Belarusians politely I highly recommend you will not find a better service
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May 2
I liked everything very much. Polite staff, pleasant atmosphere. Everything is within walking distance. We included breakfast - we liked it . I advise everyone 👍
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1
June 23
The strongest fully deserved five! Great hotel! Pleasant employees - from the reception to the waiters in the restaurant, a clean room, the room has everything you need - from a hygiene kit to threads, snow-white linen, comfortable beds, bathrobes, slippers. The very center of cultural and nightlife, an adequate price list, there is a fitness center, there is an aqua-thermal complex (small). A nice birthday compliment from the restaurant, a trifle, but how nice! We were delighted and will definitely come back!
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February 25
The hotel itself is a fire! But the staff is something. A colleague took a bottle of beer in the mini-bar, opened it and went down to the lobby waiting for friends, a guard immediately came running and said that he could not paint alcohol in a public place. Then in the evening we went to the spa. From clothes: bathrobe (provided by the hotel - thank you!), slates, swimming trunks, room key, but you need cash to pay at the bar. I wonder what will happen to them after the steam room? Strangely, in Mogilev, many hotels offer spa services to guests, but only in this hotel they stop serving 15 minutes before 10 pm, because the rules. As for parking, try it, get another portion of super service.
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June 12
Nice hotel. Good location. However, there is a very limited number of Russian channels. Only 3. But Polish, Turkish Arabic and more than 10 different ones ... I wanted to ask who mostly comes to the hotel from where...
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August 15, 2023
The room is beautiful, stylish, cozy, neat. Tactilely pleasant and light. The breakfasts are quite varied. There is a wonderful spa. The staff is very polite. The restaurant is beautiful and the dishes are very authentic. Beautiful firefighters.
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1
July 1
More than a good hotel. Accommodation starts at 14.00. The rooms are clean, constant cleaning. A bonus is soap and soap in the rooms, if you forgot at home. As a complement from the hotel, a visit to the SPA area (once a day). Breakfast on solid 4 is a buffet.
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August 23, 2023
The best hotel in the city. Friendly staff, beautiful interior. All the wishes of the guest were taken into account. We lived in the heat, the room has air conditioning. The pillow menu just pleased me.
The room is spacious and has a beautiful view of the city. And of course a spa for relaxation.
Perfect!!!
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February 27
A wonderful hotel, good staff, all the subtleties and nuances are solved, you just have to ask. Polite, smiling. The rooms are well renovated, have a nice pool and spa. We'll come back later.
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June 4
Nice hotel, great rooms, polite helpful staff, spa didn't go to mine, clean and great location, right in the center
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October 21
I liked everything, and the room, and the aqua zone with baths, and breakfast in the restaurant. We will definitely visit again
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June 21, 2022
Excellent location, always pleasant staff at the reception, a small but excellent spa area (a small pool, but a lot of baths and saunas, be sure to try a surprise shower, a bar right next door), parking nearby, there is a comment on the air conditioner, but not critical. There is a pedestrian zone with bars nearby, well, it seems to me the main attractions, in the same building there are cornflowers with the fastest service among their network and overlooking the football field :))
Clean, new and cozy hotel, pleasant staff, excellent location in the historical part of the city and close to all the sights, spa included :)) I definitely advise everyone
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2
April 20
A wonderful hotel! The best place in the whole city. Responsive, attentive staff, clean, cozy rooms and a chic SPA.
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2
February 22
The hotel is super, only on holidays the prices were biting. Excellent SPA and swimming pool, very good restaurant.
I will definitely come somewhere in the fall so that there are fewer people.
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August 7
The hotel is cool. The room is spacious and the view is cool. And the pool at the hotel is very convenient.
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June 18, 2023
The hotel is great!!! Everything is on "5". The service, the room is clean, tidy, the linen is the cleanest. All accessories are available - bathrobes, slippers, bath robes. They told me everything, explained it, the girls at the SPA are also polite, they told me everything, showed me.
Only prosperity !!!
Thanks for our vacation!!!
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1
July 7, 2023
Definitely the best hotel in this city. The rooms are brand new, clean, well-stocked, there is a pillow menu, everyone can choose exactly the one they are used to and will feel at home) Special thanks to the girl Leila at the reception, she will tell and explain everything) I would also like to mention the SPA at the hotel 💔 just for the sake of it, I want to come back again and again! Everything is thought out for 10/10. Many thanks, if to Mogilev, then only to you🙏
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August 27, 2023
A great hotel. Everything is as stated. In the morning, a very decent, delicious breakfast buffet. The spa is wonderful. It's clean everywhere. We were very satisfied. The next time you visit Mogilev, only here))
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1
July 19, 2023
A modern stylish hotel in the city center!The rooms are clean, spacious, and cozy!polite staff!The spa is the best in the city!the bus stop is nearby.You can visit the cinema and eat in a variety of cafes and restaurants!I recommend it!
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3
1
July 21
A great hotel, as well as a business center and gipper Neighbors! The center of Mogilev, everything is fine there)
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1
January 8
A very good hotel, a decent SPA, an excellent restaurant on the main menu. The only drawback is the excessively overpriced, in my opinion, cost of a fairly modest breakfast buffet.
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3
January 10
We celebrated the New Year at the hotel. Initially, it seemed to be stated that the restaurant was at the hotel, but it turned out not to be a restaurant, but a conference room with tables arranged. I did not like the food on NG, it was not tasty, the snacks were all sour. Breakfast seems to be a lot of things, but also everything is not very cooked: boiled bacon, grilled vegetables - frozen and then warmed up, and killed croissants from a pack and coffee from the device "cats peed" at a room cost of almost $ 200?! I liked the hotel itself, all the staff did well. The ventilation system in the room was only very buzzing, for those who have a light sleep, this may be critical. At the spa, it seemed like the guests were supposed to be allocated according to time, but nothing was observed, everyone came when they wanted, the staff did nothing to somehow equip the extras. places.
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April 16, 2023
Great hotel!
New building, convenient location in the city center, pleasant and helpful staff.
The room is clean, has everything you need for a comfortable stay.
The spa is just great! There are not many people, we were pleased with the various types of baths and saunas. There is a bar with drinks and snacks.
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October 23, 2023
We rested at the hotel from October 20 to 22 with the whole family - 2 adults, a child of 8 years and a child of 3 years. Room 906 is a studio.
We arrived at the hotel for the second time...how delighted we were after the first time, and with what disappointment we left this time. The only thing that remains consistently good is the view from the hotel and the room itself...but it's hard to spoil ...
When checking in at the reception, it was clear how many guests would be in the room...but for some reason there was 1 set of towels in the room itself...there were no cosmetic accessories...and the most unpleasant surprise was that there were no bed linen for the children...and they still had to pay 40p a day for them...that is, another 160p on top!!! Seriously?! With such a room price, there is also paid bedding for children??? Not cool?
After a call to the reception in 20 minutes, 1 set of underwear was brought...I ask where is the second one? The maid's answer: "At the reception they said that one is needed."..to whom is the question: to the maid or to the reception?
Spa...it's crowded with people, there aren't enough deck chairs, people are standing on the aisles and greedily waiting for someone to release this chaise longue... and then they fly after him like crazy...so maybe we should put more deck chairs? Or limit the number of people who can be in the aquazone at the same time...
Further...spa again...on the first day we went there with the children at 20.00...at the reception of the spa, a girl with a businesslike look said that you can visit with children until 18.00...But I did a favor, I missed it...so here's the question again: why at the reception when checking in, no one said the rules for staying with children...again, a question to the reception!
Room cleaning...the sign about cleaning the room hung on the handle from 11 o'clock in the morning...the maids defiantly walked around and pretended not to see...at 18 o'clock they called the reception, asked at least to take out the trash...we came to the room at 21 o'clock, as it was not cleaned, so it remained...I had to call the reception and ask them to take out the trash in a demanding tone! At 22 o'clock, it's not clear who flies into the room at all, with red eyes, in smoky clothes and says: no question, I'll clean the room now...at 22 o'clock?! My children were already asleep at this time...but the garbage was taken out, thank you ...
To replenish the water and tea, which we need to replenish daily - again, we need to call the reception ...
This time I had a strong feeling that we were communicating with the reception all the time! Do I really have to do this on vacation and for such money?!!!
Well, the last straw was a sweet "compliment" for Lisa in honor of her birthday...which again had to be reminded 3 times through the reception))) and we received it when we were evicted at the reception desk🤪 in a container!!! no decoration, just a piece of casserole...Well excuse me🙈
Bottom line: the staff is not trained to communicate with customers, customer orientation is zero, it feels like you owe everyone something at the hotel...you can't wait for a banal smile...can't work on a thread? So maybe it's worth thinking about?
Dear hotel management! Pay attention to the staff, the quality of the services provided, teach the reception to communicate...everything is very beautifully written on your website and Instagram, but in fact it's just a hassle...staying at your hotel did not leave any pleasant impressions...the cost has increased 3 times, and the quality of services has decreased by 300%...
Aah, and yes...you have an instagram post from 14.10...about chocolates for each little guest at the eviction...Didn't see any😁 ended? Or just for advertising?There are no words...
It is impossible to add a review to the site) have you closed this service?) Funny)
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5
1
November 2, 2023
Everything is fine! It's not the first time here. The rooms are nice, clean, comfortable, everything you need is there. The SPA complex is also pleasing, the prices at the bar are acceptable. I definitely recommend visiting.
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1
August 14, 2023
Clean rooms, friendly staff. There is a great restaurant inside and near the center there is a place to go for delicious food.
Many thanks to the reception staff: they are friendly, and despite the heavy workload, they respond quickly to requests
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2
1
October 27
A great place to shop and relax.
We rested at the Sky Spa, we liked it.
I recommend.
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April 22
Great hotel! It's not the first time I've stayed here. The most important feature of this hotel is the presence of a SPA center, which is free of charge for residents.
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November 3, 2023
Excellent modern hotel. Very comfortable beds and pillows. A good restaurant, breakfast is most often a la carte (not a buffet). It is located in the very center near all the beauty of Mogilev.
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November 24
We planned to finish our trip to Belarus in a good hotel with a SPA, the children really wanted to throw in the thermae) Booked an Artium on the Island.
We sawed from Grodno to the Atrium all day, arrived in the evening and it turned out:
- they don't have their own parking, you have to go to the next paid multi-storey parking lot
- it is not allowed to go to the SPA with children under 18 in the evening (children above me, 12 and 15 years old) categorically
As the spat upon turned around, refused to move in, went to look for another place to live
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October 5, 2023
We had a family vacation at the hotel, we liked everything. There was a queue at check-in, the administrator was polite, the children were offered coloring books, they did not have to wait long. The room was very clean, which is very important when you are with children. Spacious, cozy. Very nice view of the city. Visiting the SPA caused a lot of positive emotions, beautiful and very polite staff.
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1
June 18
A wonderful hotel! The rooms are super, the breakfasts are great, the spa area is great. Minus there is no Parking, they offer in the shopping center
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1
July 28, 2023
I really liked the hotel! Polite staff, cleanliness in the rooms, great view from the window, the rooms themselves look very presentable. I really liked the spa area. A great place to spend a weekend with family and children or a romantic weekend with your significant other!
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December 29, 2023
I had to leave Minsk, but it was worth it! Excellent SPA, beautiful rooms and the hotel itself. Beautiful view of the central square. Nice price and interesting promotions. I plan to repeat it😉
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1
October 18, 2023
Excellent hotel, cozy , clean cozy room. Beautiful view from the window. Friendly and competent staff. Paid parking is available. Excellent service for an acceptable price. I recommend it!
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