AvtoVeloMoto.by
282 reviews
July 14, 2024
I bought a Cobra SRM motorcycle a couple of weeks ago! I was very pleased with both the purchase and the attitude of the staff! Manager Oksana was constantly in touch, very professionally helped to make the right choice. The delivery service is generally on fire! Not only was they quickly brought to another area, but also at a convenient time for me (which was agreed in advance). I highly recommend this company if you want to get a two-wheeled friend!
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July 5, 2024
I chose the Wels Thunder 200 ATV in this organization. The announcement of this model contains photos of various modifications, when asked what kind of ATV I should expect, the consultant replied that she did not know which one would be brought, and this would be it.I did not have the quad bike I had chosen. They promised to bring it in less than two weeks, but the delivery was delayed and no one even bothered to report it. Then it turned out that they had brought the wrong color. They promised to make a discount for all these joints, but in the end, the next day they said they were taking them, they didn't know anything about the discount. After all this noodles, I decided to generally refuse their service in order to avoid problems in the future, for example with warranty service. I thought about taking the kids for a ride on vacation, but thanks to this sharashkin office, all plans were disrupted and the vacation passed. I regret that I did not read the reviews on this desk before, there are 90% negative ones. I do not recommend anyone to contact them.
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October 19, 2024
Hello. The motorcycle has been delivered. I want to thank manager Nikolai for his wonderful work when buying a Pulsar motorcycle. Responsive, always in touch, will explain everything, prompt, orient you.
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December 20, 2024
Thank you kindly for your advice in choosing the product.I liked the service, pleasant staff.
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September 12, 2024
This is not the first time I have made purchases in this store, they will always be delivered on time and as it is convenient for me. special thanks to manager Maxim for his help and advice. I will also contact all my friends, I advise you
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May 10, 2024
I sincerely advise you to read this review before you decide to purchase something in this store.
Avtovelomoto is the worst motorcycle sales company in Belarus. Their main task is to sell you a product that they can't sell for several times more expensive than they bought it themselves. At the same time, from the moment when you order it, to the moment when you can finally legally ride it on public roads, no less time will pass than it would have passed if you bought the same bike / moped/ scooter in Russia, and this works even if He would have come from somewhere in the Far East.
About delivery and documents
The scooter was delivered to me about a week after the order was made. Even then, I strained the moment that was promised in one day, then at the last moment the delivery date was postponed. Okay, let's say. Next, the documents: if they initially assured me that they would do everything themselves, do everything quickly, and I would only have to go to the traffic police and register, then closer to the delivery of the car, they "suddenly" realized that they did not have time to make the documents. They came 10 days after the scooter, and some of the sheets related not only to my "horse", but to the entire delivery as a whole. The price of purchasing them in Russia was also spelled out there, which suggests that their eternal "discounts" are complete nonsense: I regularly monitor their website and see that my scooter is always on the stock, and when it comes out, the "promotional price" reappears a day later.
Breakfast feeding
Two hours after the documents arrived, I already delivered them to customs. Because of their sluggishness and commercialism (this is a separate story that has nothing to do with Avtovelomoto) I came under the action of the law on the electronic passport of a vehicle (hereinafter referred to as the EPTS) adopted on the day of signing. As it became known after visiting beltamozhservice, EPTS can only be made by a legal entity that sold the product (by the way, the law has now been changed and an individual can make EPTS, but this change has appeared recently). And here the story is gaining momentum: the manager Nikolai, who dealt with my question, showed all his incompetence, all his inability and unwillingness to work with people and do the work for which he receives a salary. For a couple of weeks, he either fed breakfast that meetings were being held on this issue, or simply ignored it. After a considerable period of waiting for the EPTS, which he promised several times to do "in two weeks," patience broke down. Having found the number of the deputy CEO, the call was made to him. At first, he seemed like a responsible person who was going to solve the issue, but then the situation began to clear up and it turned out that he, like Nikolai, did not care about customers. Trying to make up for the promises they had not fulfilled, the deputy offered discounts on the next purchases, but after such an attitude and hassle, I will definitely never buy anything from them again.
A little later, the EPTS came. And what do you think? He came with a mistake. One letter that made it unnecessary. Fortunately, after that, they made the new correct EPTS in about 10 working days. Now registration with the traffic police has been completed, everything turned out to be working, but this whole path really took a considerable part of the motorcycle season and a lot of spent nerve cells.
About the warranty
The warranty for my particular scooter, as probably for any other motorcycle, is valid for 3000 km of mileage or for 1 year of operation, and this is only on condition that I go through IT according to the schedule in their store. The first one costs 150 km of mileage, that is, as soon as it gets into my hands, I have to register it with the traffic police and go to them in Gomel (I live in Mogilev myself). Their logic is ironclad, but they are not focused on customers in any way, but only on their own benefit. With a guarantee after passing the test in my city, I fly one hundred percent.
Thus, I sincerely advise you to give up the stupid idea of buying something in this store. If we are talking about a motorcycle, then I advise you to order directly from Russia (a friend did this, received it before me, registered it earlier, so it also turned out cheaper). Definitely do not contact this office of parasites.
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14
September 24, 2024
I found a very good selection of attachments for tillers in this store. I ordered a potato digger. The manager suggested all the questions. Thank you very much!
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September 10, 2024
A good online store. It can be difficult to get through, but on social media. the networks will respond quickly enough. I bought an electric bike from them - they delayed the delivery a little, but they assembled and configured it quickly and well. Now I want a motorcycle, but first I need to get a license for it)
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December 24, 2024
I took the moped to my younger brother, the manager Anton took it to the warehouse, showed everything, explained everything, arranged for installments on the spot and brought it the next day
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June 4, 2024
The worst company I've ever dealt with. In January, I signed a contract and paid half the cost of the motorcycle. It was prompted by the fact that they promised to deliver a motorcycle in a month. Today is the end of May - there is no motorcycle.
It is impossible to get through to them, managers are rude, do not respond in correspondence, constantly lie and postpone delivery dates, they say the suppliers set them up.
I returned the money with great difficulty, after 3 months.
As a result, without a motorcycle and lost half a year.
They mislead ordinary people by showing a product on a website that is not available and it is not a fact that it will be. At the same time, they are forced to pay.
I do not recommend contacting you.
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May 29, 2024
The managers did well, they sold it properly...delivery is also not bad...the rest of my respect, the motorcycle was brought with payment for assembly, they did not assemble anything until the end, I had to squeeze myself, the first impression of the purchase was very negative, they could not start a banal new motorcycle, because the akum was dead to zero, there were no adjustments. Namely, I adjusted the carburetor myself, adjusted it myself, then what did I pay for???it seems like for the assembly, and the health check, which was not there...we lost the mirror mounting bolt, I am generally silent about the documents, namely the EPTS. The office is "sell-forget"....two stars for more or less efficiency when ordering, but no more. There are only one helmet on the site, but there is nothing at all...in general, it's bad.
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September 10, 2024
A very wide range, the store has a large selection of motorcycles of various brands and models. Many thanks to consultant Yuri for his help in choosing
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November 29, 2023
We bought a motorcycle Minsk D 4 125, manager Maxim told everything in detail and clearly, consulted about delivery and other things. The goods arrived in a strictly stipulated time, the complete set is complete, the documents are all in order, there were no questions when registering, no complaints. Thank you for the clear answers and responsible attitude.
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May 28, 2024
The bike came in the wrong color, with scratches, pre-sale preparation was not carried out, it was covered in 3 years of dust, the wheels were blown off, the spokes were weakened, the assembly for which I paid was disgusting, the documents say that the seller does something for free to the buyer, but they clearly let me know by phone that no one would do anything to me it will be, instead of the gifts that were indicated on the website, they sent just a piece of rubber called "phone mount" to the bike, I had to give the bike from another bike center to set it up and give it a normal condition, I do not advise this store, too much nerves, time and effort spent, and besides, it's all the same for them everything has to be either bought up or redone.
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November 13, 2024
I ordered a scooter on the website, the girl called back and said swami will be contacted by the manager in three days they called and said they were out of stock although there is the worst store on the website
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September 5, 2024
Cool store! Here I found a very good selection of equipment, at reasonable prices. They helped me with all the questions when ordering. I am very grateful!
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March 27
I took the Minsk X 250, a great device! I would like to say a special thanks to manager Maxim for his help in choosing!
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July 31, 2024
It's a very bad company, it's almost impossible to get through there, especially to the service department. We recently bought an electric bike, brought it in a faulty condition: the battery did not charge , all the bolts were not pressed, the steering wheel was loose and the battery too, the mirror mounting bolt was lost .They tried to call the store, but no one answered the phone, they managed to chat with the manager, who helped solve the repair problem. After the repair, the assembly problems remained the same. We are already old, my husband and I asked to explain the rules of using an electric bike, but no one bothered to do it. It is a pity that such a solid organization causes only negative reviews
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April 30
We purchased the product in this store, we are very satisfied with the quality price!!! Special thanks to manager Ekaterina!
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January 23
A good store, a sales assistant advised on the purchase of a cycle mat, promptly arranged, assembled and delivered to the address!
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December 20, 2023
I bought a Belarusian-012 WM tillerblock and its accessories. The order was placed and delivered very quickly. I live in the Kemerovo region, the city of Novokuznetsk, the order came to me in 10 days.The store is good, there is a large selection. I would like to say a huge thank you to the manager Vasily, who competently and politely picked up and placed an order for me and accessories. He explained and told me about the tillerblock.Vasily is a professional in his field, in general, I am very pleased. I recommend this store to everyone and Vasily as a consultant!!!!!
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July 5, 2024
Do not contact this office! She will feed you breakfast. We ordered a pit bike on the website, it was indicated that it was in stock. The manager on the phone said that there was no pit bike and said that he would arrive only in a week. A week passes, I make a call to the manager, and he informs me that the pit bike is not yet available and said that it will be only in a week. A week later, I call, and the manager says that he is not there yet, but the pit bike will come to them soon. A few days later, I call the manager again, and he says that this pit bike that I wanted to order is no longer being made at the company's factory. I chose another pit bike on the site, it is indicated that it is available. I call, ask if this pit bike is available, the manager says, "Yes, it is in stock," and they say that it will arrive by courier by June 24. As a result, there is no pit bike. I call the manager, and he says that this pit bike turns out not to be in their warehouse, and they say that it will appear on July 3. It's July 5th, and he's still not here. As a result, I ordered a pit bike from another store, and it arrived a day later. Do not contact this office.
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December 18, 2024
I bought a Tavials trailer DON B3517, I am happy with the purchase, thanks for the help in choosing the manager Maxim.
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January 30
I bought an outboard motor from you as a gift, thanks to the manager Ekaterina for helping with the choice. My husband is happy)))
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August 25, 2024
I ordered a trailer on Monday, they promised to deliver it on Saturday, of course they did not deliver it, on Friday they called for a day, did not pick up the phone, waited a week, decided to pick it up myself received confirmation that the trailer can be picked up, as a result, the manager calls on Sunday and says that there is no trailer at 20:00 before departure.There is no trailer for a disrupted Monday . Disgusting job!I do not recommend it!
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March 22
I rented a motorcycle in installments, arrived on Thursday, and it was already delivered to Mozyr on Saturday.friendly staff, explained everything , told me , I advise
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February 24
Thanks to manager Maxim, he helped with the choice, explained everything from beginning to end! I answered all your questions!
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November 6, 2024
A professional trading company that sells high-quality equipment. It helps to improve the quality of our lives. Avtovelomoto is a force!!!!!
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April 3, 2024
This organization has left extremely negative emotions!
If in short:
I ordered an MTZ tillerblock with an adapter, with delivery to the Minsk region.
1.Delivery is 4 days overdue
2. We sold an adapter that is not compatible with the tillers (they are included on the advertising site) when assembling, we turned the skewers....It didn't work out that way
3. After talking with the service department, they apologized and promised to come pick up the adapter and return the money as soon as possible
4. 3 weeks have passed since the last conversation about the refund and I decided to remind myself (if I hadn't, I think they would have forgotten about me at all) and abruptly remembered me, but at the request of my father refused to return.
As a result, the adapter had to be slightly modified, deciding to score a refund and warranty.
Total what we have: they do not know what they are selling!, not competent staff!
The service is at zero!!!!
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April 11, 2024
In no case do I advise you to contact this company, you will be fed breakfast, at the very last moment you will talk about the postponement of the next one. The company also has problems with documents!! In short, it is unreliable. I ordered a motorcycle in February for the end of March, as a result, the day before the delivery date, the delivery date was first postponed a day later and they also said that I was canceling the delivery, the next day the call came again and it turns out that the delivery was postponed again because it began to be assembled and a defect was found during assembly. As a result, we have to wait another week.
I supplement the review, 2 weeks have passed, there is still no motorcycle - now there is a new "excuse" problem with documents.
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September 1, 2024
We ordered a bike as a gift. The manager called back and confirmed the delivery details. On the day of delivery, no one called back and warned that there would be no delivery. The bike was not delivered. They ruined the gift and the mood. After our call, the manager informed us that the bike was no longer available. And it will not be delivered.
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April 13, 2024
I do not advise anyone to contact this organization!
We ordered an electric scooter for the child through the website on March 6, for his birthday (by the way, the child's birthday is March 21), the information on the website was that it was available and its cost at that time was 799 rubles.
They called us back and promised to bring him back within a week.
The promised time has come, silence…We are trying to call them, the answering machine answers allegedly your manager is not at the workplace, they will call you back.They called back only at seven o'clock, we called them in the morning.Well, the manager says that they will bring it to us next week, and in a week there is not, we call again, they say that it is not available, they are about to bring it, but then while it was going, the price changed and now it costs 200 rubles more.Of course, we say that this is their problem, that they have been carrying it for so long, it was ordered at a different cost, to which the manager says, well, I'll talk to the boss, we'll give you a discount of 100 rubles, if you don't like it, refuse.The level of interest in customers per person)
Okay, we agreed because the manager assured us that if we agreed, then in just two days we would have the scooter, and since the time was approaching the birthday, there was no time.
As a result, silence ... We call, as usual, no one answers, then they call back and say, you know your scooter was checked at the warehouse, it turned out to be defective, wait for a new delivery, although again it is available on the website.Well, of course we started to get indignant, they promised us free shipping for the inconvenience caused, so they have 40 rubles, and gifts (by the way, these gifts on the site are indicated as bonuses to the scooter, i.e. they should have been put anyway) Well, we decided to wait so that you understand that you cannot achieve specific deadlines from them!
The scooter was brought on April 5th!
The scooter was all dusty, the driver assured that it had been checked before the sale and it was standing in a warehouse, where it got dusty, well, that's half the trouble.No one has put any gifts!We call them, they answer us, oh, you know, the gifts are over, we'll give them to you in a week.
We are waiting, and of course no one is calling and there are no gifts!
Then the child rode for two days and the noise started in the rear wheel, and there is a motor there.We call us and a boak specialist will contact you, and silence..
If your nerves and money are dear to you, in no case order in this "sharashkin" office-nothing!
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October 31, 2023
I bought a bike in this store. Very polite and friendly staff, special thanks to the girl Oksana, who helped determine the choice. Accompanied at every stage. The goods were delivered quickly and on time. There were minor nuances to the assembly, but everything was eliminated as soon as possible.
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December 25, 2024
We helped with the choice of a trailer, good employees. There were no problems. Thanks to manager Maxim
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January 20
It's a cool place! I recommend it to everyone, everything is fast and reliable! Thanks to manager Maxim!
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July 30, 2024
A competent and polite consultant gives the necessary advice, suggests the unnoticed disadvantages of the chosen model, and his recommendations on the proposed model correspond to our desire
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September 11, 2024
Working with clients is generally not bad, on a ten-point scale of minus 10.You can't get through to these numbers, and if you need to carry your phone with you all day, it's very inconvenient.There is no warranty service either -for two months under warranty, no one repaired anything or even took it on.
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February 15
It's okay! Special thanks to Valeria's manager. Correct communication is always in touch! Thanks! And I want to thank the credit department, everything is fine!
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December 1, 2023
We bought a snowplow in this wonderful store, we made a choice in favor of the braite brand, we chose and read reviews for a long time, as a result, the specialist helped determine the choice of the model. I was pleased with the huge selection of equipment in the warehouse and the competence of specialists, picked up by pickup in Gomel.
Thank you very much, avtovelomoto!
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March 6, 2024
Good afternoon, I can't say anything good about this store, I ordered a Champion 364 motorcycle drill, they said to wait 10-14 days, negotiated the price and placed an order, at that time I agreed with the builders, it turns out it's not so easy to find the inadequate ones, bought the material, it remains to wait for the drill and you can start, they call in 10 days and they say you still need to wait 3 weeks because some questions with the supplier, the price was changed on the site, it became more expensive by more than 100 rubles, in the end, of course, I did not wait, went and bought in another store!
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March 13, 2024
I ordered a scooter. They promised to deliver it in two weeks. Two weeks have passed and silence. I had to come myself. They have some problems with delivery, they ask to be patient for another week. A week passes and silence again. As a result, a month passed and, lo and behold, they kind of brought it, only the color is not the one that I ordered. Well, okay, the color is still missing some documents that will be delivered in two weeks. Like, if you want, you can pay and pick up the scooter even today, but you won't register it. In general, I did not take any risks, or even the documents would be carried like a scooter and ordered from another store.
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October 3, 2024
We ordered a bicycle for a child. Everything went fine. There is minimal contact with the store: we ordered on the website through the shopping cart, they called us, clarified the details and brought us to the appointed date.,
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September 23, 2024
This is the most terrible store that can be!
It is not possible to get through, it is not clear who is calling back ...... The person does not know anything about the product at all (even less than nothing)
I thought that there are no such online stores anymore!
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July 22, 2024
We ordered motorcycles with a friend, everything from the moment of the first call to the moment of receipt passed without problems, the managers kept us informed while the motorcycles were on the way, upon arrival, we immediately discussed delivery and related issues.
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May 29, 2023
In general, it is almost the only store in Gomel where you can feel the equipment with your hands and try it for a test drive. Not all the equipment is in the store, but the warehouse is full of assembled, assembled test models. Once in the warehouse, you understand the scope and sales volumes of an outwardly modest store. Motorcycles, cargo tricycles, mopeds, bicycles with gasoline engines, tillers and various attachments are what caught my eye.
A department with equipment, helmets, and extras appeared in the store itself.
The seller is sociable, not lazy, ready to help. I took him to the warehouse, gave him a look at the equipment I was interested in, and advised other options. Compared to the experience of communicating with other sellers last year, the changes are very noticeable.
If you are looking for something, but in doubt, I advise you to stop by and see the equipment live. It's better than watching reviews.
By the way, the second store in Gomel is Horse Motors. But, there is not much choice there.
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September 24, 2024
We bought a backpack as a gift, for a long time we could not decide on a choice, we settled on this model. Sergey, special thanks to you for your help in choosing
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November 13, 2024
Everything is fine, everything is fine, I got the trailer, thanks to the seller Sergey
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August 16, 2023
I bought an Irbis ttr motorcycle, I am very happy with the motorcycle, the store is good, a large selection of equipment, I consulted Vasily on questions, explained everything in detail, a professional in his field, in general I am satisfied
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February 1, 2024
There are only disadvantages! The delivery is not worse, in the end they will bring you in half, but not what you ordered. You are unlikely to be able to explain anything, because no one will listen to you. The phones are constantly busy, they are fed breakfast, the quality of communication between operators on the phone raises a lot of questions to the one who is engaged in accepting the latter for this vacancy.
Bottom line: think a thousand times before contacting this office. Definitely provide yourself with lost time and spoiled mood!
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May 7, 2024
Terrible service. I ordered spare parts for my motorcycle, they said that I would wait 1.5-2 weeks. As a result, it was delivered only a month later, and it turned out that these were not the right spare parts. As a result, I can't get through and, in principle, it is unrealistic to contact in any way, so I will write a complaint to the authorities, since no one plans to return the money or replace the goods, apparently
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