Beltelecom
423 reviews
March 27, 2023
Quite a pleasant place. The queue is electronic. Depending on the influx of people, you can sit in line for an hour. There are sofas and chairs, so, in general, it is tolerable. A cooler with water. The consultants are polite, they will tell and explain everything.
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1
August 11, 2023
I asked to connect the Internet in the apartment. Specialist Hasanova (sorry, I didn't remember the name) told me everything in great detail, signed a contract, handed me a router. On the way home, I filled up my account, came in, connected my router and now I have high-speed Internet. Everything is clear and fast.
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3
1
July 2, 2024
Everything is very clear, fast, understandable. Thank you for such a job!
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March 7, 2024
Read the agreement VERY CAREFULLY and double-check the list of connected services several times, otherwise you may not need paid subscriptions.
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1
July 20, 2024
An electronic queue is working.
The expectation is not great, because the employees work quickly.
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April 8, 2024
Nice staff.the work is well organized.convenient to get to
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September 18, 2024
Electronic queue, fast service
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June 5, 2023
There are soft sofas in the center of Beltelecom, apparently they are provided for a long wait. I arrived there on a weekday, working hours (about 15:30) and spent almost an hour waiting and almost half an hour in service (((((((It's sad to spend so much time on not so important things....
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3
February 21, 2024
There was no queue, calmly, specialist Anna left a very good impression as a specialist
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3
August 3, 2023
There are always huge queues. They take it very slowly. There is no consultant, there is no one to ask a question, and the operators: "we don't answer questions." We handed over the equipment and also heard enough about how stupid we are and do not understand anything, we also thought that we would regret it too late. One of the advantages is an electronic queue and a children's corner.
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3
August 15, 2023
We have solved all the issues, the air conditioner is working. Queues are mainly due to subscribers who are told the same thing 10 times and they still don't understand anything. The waiting time is about half an hour
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3
November 18, 2024
The only thing worse than the queue here is the queue to the therapist
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June 21, 2023
Good professional service! The administrator is in the hall, who finds out who came on what issue, and what is better to do. The only drawback is a very long wait due to the workload.
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1
September 28, 2023
Very responsive staff, many thanks, stayed late during non-working hours and helped solve all issues.
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1
May 31, 2022
The queue is always long, but the specialists work quickly, you don't have to wait long. Polite, competent specialists. It is clean, spacious, and there are enough places to wait.
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3
1
August 31, 2024
Slow very long queues
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1
July 20, 2024
Everything goes very quickly, I was on Saturday, there are very few people.
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1
August 23, 2024
A pleasant and responsive team, all papers and issues are resolved in a short time.
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December 25, 2024
About 3 years ago there were huge queues, half a year ago there were two people in the queue. The staff are great, they work fast
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May 15, 2023
Everything is fine, I came with a set goal for myself, connect the buy-fly, turned to the operator, told everything, showed, connected, explained, left satisfied, I use everything perfectly👍
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1
November 4, 2024
They work quickly and accurately
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July 24, 2021
Good afternoon, everyone! Beltelecom on Matusevich St. fulfilled my stated requirements PERFECTLY! The operator politely and correctly performed a paper-conversational dialogue. Everything is at the highest level! : expectations from sofas (comfortable)👍your turn before service💥. The only point: it's a long time to wait in line, but it's good that the interior and furniture are relaxing. Prosperity to you and health for further achievements!!!
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3
April 11, 2024
fast, professional, great job
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December 31, 2024
Very long service time
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September 8, 2023
Disgusting place and disgusting service. The felial of hell on earth. It works for 5 windows, but there is no bandwidth. I've been there three times, it burns at least 1.5 hours of my life
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3
August 12, 2022
Awful.
It is difficult to imagine slower work.
I remember a picture from the movie "zveropolis" about mail, so that's about the same only about the phone.
It was necessary to restore the Internet, before that, by chance, 20 kopecks went into the negative on the phone,
It would seem that in a normal organization this can be solved by a phone call, but no, you need to write a statement here.
As a result, there were 11 people in front of me, I sat for 1 hour and 20 minutes.
And there are 8 working windows, that's it.
I am very sorry that I have to use the services of this organization due to the lack of a decent alternative.
Horror. It's a pity you can't give a minus grade
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6
August 30, 2022
Long queues. I wrote this 4 years ago. 08/15/22 I spent more than two hours there, from 12.00 to 14.15. Two hours and this is not the limit for such an institution. 3-4-5 jobs were not working at the same time, there was no administrator. The visitors waited a bit and left. There is no control from the administration there. After clinics, this is the next place to waste your time.
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6
1
June 19, 2024
Very slow! There is no queue, but the specialists just sit and do not call.
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October 25, 2023
I had to change the prefix to zala. Everything is very fast and convenient!
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November 7, 2022
There is Parking, polite staff, electronic queue, sale of household appliances in installments, you can arrange delivery. You may have to wait in line.
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February 2, 2023
She asked to offer another more budget option for a package of services or a discount, but they could not help. The cost of the Internet is growing, but in fact the speed does not match the stated
The Internet is expensive!!
..For a very long time and actively persuaded me to buy gadgets on credit that I didn't need.
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4
January 1, 2024
An hour and a half in line) aah, so everything is fine.
Excellent specialists.
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August 15, 2022
Monday, 10.00 a.m. there was a queue of 10 people who had to wait almost 1 hour. Of the 9 windows, only 3 are open. Parking is small, look for a place along the road. I am glad that the queue is electronic. And there is no way in our time without personal treatment. And a new building with the ability to connect only to Beltelecom. Eh... Come if you have a couple of hours of free time.
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1
January 31, 2022
I very rarely visit Beltelecom, but the last time I had to solve one problem, and a wonderful employee helped me a lot, who explained everything, did the necessary manipulations, for which I thank her very much!Sometimes the points are loaded, it is difficult to understand when it is better to go there.But all employees are competent and queues do not depend on them.thank you!
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June 19, 2022
As soon as the tariffs were made clear, for a second it seemed that Beltelecom began to strive to discover something new for subscribers. But it quickly became outdated, the equipment is old, the Internet works intermittently, WiFi is generally zero, when you contact technical support, they change the modem to the same, and then they advise you to raise the tariff by 100 or more. But the quality of this, alas, does not get better. Modems are provided at 2.4 MHz. When you come to disconnect, they try to lure you with discounts.
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March 16, 2024
Friendly service, quick resolution of issues!!
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December 15, 2023
We visited three times and spent at least an hour in line each time. Specialists are working very slowly.
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March 18, 2022
Very Polite Staff. On March 18, 2022, at 08:00, I Arrived To Connect The Internet.A Girl Met Me At The entrance, Knocked Out The Right Ticket For Me, Even Asked Me To Get To The Right Table (Since I Can't see). Not Everywhere They Spend Time In Organizations (BLIND People). And They brought him back to the exit After Signing an Internet contract. All My Questions Were Answered Immediately WITHOUT Hesitation. They Know All The Information On The Site.
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3
December 7, 2022
+ politely, clearly
+ There are many reception windows
- there are many reception windows, but not all work during the influx period
- the parking lot is small
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1
September 14, 2024
The service is just terrible! Half an hour for 1 person!I had to kill 1.5 hours to terminate the contract!
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January 28, 2024
Very slow ! There were 3 operators working, there were two people in front of us, they waited for half an hour!
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1
September 28, 2024
Well, the Council of Ministers, in general
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January 7, 2024
The work of the staff is very, very slow. We waited an hour and a half to close the contract in 3 minutes. And before that, they still waited 30 days, because you can't close the contract right away, you can't do anything remotely either, only through pieces of paper.
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November 12, 2022
Not very. Artificial queues, although there are about seven employees, at the reception. We came to terminate the contract and it didn't work out the first time. I had to come back. Queues. The workers will accept the person, then wander for a few minutes, return to their place and press the button, the next ticket. The service is painfully long..
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1
August 22, 2022
There are problems with the equipment. The hall sometimes does not cope with its functions, especially with time-lapsed programs. Anyway, I would like it better...
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3
January 16, 2022
Polite staff, well-organized work, everything is clearly and clearly explained! There are always a lot of people, but this is no longer an issue for the organization, there are many operators working
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August 28, 2022
There are always queues and long waiting times.
If you want to visit quickly, you will not succeed! Expect to spend from 30 minutes to 1 hour.
It was 1 hour and 20 minutes that I spent in the electronic queue on Saturday morning.
Otherwise, everything is fine: The specialists are competent and friendly.
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1
1
August 3, 2023
Very good customer service friendly staff
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1
November 11, 2023
Terrible!You can sit out the whole day.There are two operators working and talking on the phone!!!I don't advise anyone
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1
August 4, 2023
Terrible company. The service is at the level of the 80s of the last century . The staff is not qualified, they seem to respond politely, but they cannot or do not want to solve more than one question. The principle is that the customer is always right.. it doesn't work here in principle. There is nothing more to add. I do not advise anyone to get a lot of problems and wasted nerves.
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3