An excellent hotel with modern renovation, high level of service, not in every European country you will find such. I would also like to mention the staff at the reception, who have always been active and helped with problematic issues.
A wonderful hotel, a buffet breakfast, quite decent. There is a SPA, which is included in the room rate.
The location is convenient, I recommend it to everyone.
An excellent hotel in terms of price/quality ratio. Convenient location, clean rooms, good lobby for meetings and quite a good menu. The breakfasts are delicious and varied. You can warm up in the sauna or hammam.
Not a bad hotel, good breakfasts. I bet five points for the girl at the reception, Anastasia. She is as client-oriented as possible, polite, and always helps.
Everything is very good and I recommend the place. I do not put 5 stars because of the overpriced price of breakfast (the assortment is a little weak) and the heating system - a radiator with a fan prevents sleep.
To be honest, it's not bad, but I'll tell the guys right away that the rooms are incredibly small, just capsules! Even suitcases cannot be decomposed, in the bathroom the cosmetic bag does not fit on the surfaces.
Regarding breakfast, it is scarce. And at 9.50 they turn off the coffee machine so that they don't stay too long. There is nothing to eat at 9.00. The counter may name different prices for breakfast on different days. It was confusing!
I was glad that at least they offer to carry suitcases, since the hotel is not large, 2 floors, there is no elevator.
I don't know how the hotel is, the restaurant service is terrible, it doesn't match the name, the tassai 0.5 water costs 1320 tenge, it's like it was poured there with spoons.
Very comfortable hotel, 5 points service. There is a staff at the reception who will fulfill your wishes. I highly recommend it, near the embankment, where you can take a walk in the evening
Friendly staff, the room is clean.
All accessories are provided (towel, bathrobe, toothbrush and toothpaste)
I had breakfast and dinner, the food was delicious.
Secure parking.
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Алексей Сухачев
Level 4 Local Expert
April 19, 2024
My favorite hotel for a business trip.
Very friendly and helpful staff - big greetings to Anastasia's reception staff)
A personal recommendation of this hotel!
The name of the hotel is appropriate. I was more than comfortable. Nice and polite guys at the reception, clean and cozy rooms. There is everything you need. Delicious breakfasts. The only thing is that the waiters are a little slow. In general, if I am in Nur Sultan, I will only go there, and I recommend it to everyone.
Everything is very good, and the breakfast and rooms are on a decent level. What I would like to wish for! To free Cosmonauts Street from traffic jams - taxi drivers can't stop by the hotel for a long time. The second point is funny toilets with a bidet inserted. Firstly, you can't reach the taps, and secondly - and there's cold water!!! At first.... In general, it was a strange decision...
I lived in a room with breakfast for two days. The room seemed normal and clean. The curtains didn't close. The air conditioner was generally working fine. There was free Wi-Fi. I didn't like the breakfasts, they were very poor. I went at 7:30, I don't know what was left at a later time. In general, I did not like the food. But if you need to live in Astana for a couple of days, then it's fine
A hotel that is worth the money. I stayed at work for 3 days, the comfort inside is above all praise. The staff is adequate, many thanks to Diaz from the reception. The spa center is normal. The location is beautiful, there are many places nearby where you can eat and sit. And the embankment is nearby. In general, I recommend it, you will not regret it.
We ordered auyzashar at the Edeza Comfort Hotel restaurant. It's terrible, they disgraced themselves in front of their guests. Before that, we specially ordered and tasted their dishes from the iftar menu. For the first Shorpa, there were large portions in liter kes, and for the second pike perch with mashed potatoes, everything was delicious and a lot. And when we had already invited the guests and conducted an auyzashar, they brought portions probably three times less than before, when we ordered for trial. In small portions of congealed and tasteless shorpa, there was nothing else except broth and one small piece of meat, although during tasting there was a real Shorpa with potatoes, meat and other necessary components. The pike perch for the guests also turned out to be not tasty and smelly, mashed potatoes as if clean on the water are also not tasty. The guests barely ate and some of them struggled because they were holding a feast and were hungry. The waiters were also a little lost. We were preparing so much for this event and as a result, we greatly embarrassed ourselves in front of our guests. After that, the claims of the administration were expressed and we must pay tribute to their director, who made a discount of 1.5 thousand tenge per person with an account of 10.5 thousand tenge per person. We had 40 guests and in any case we brought a considerable profit to the restaurant. Such iftar sets in other restaurants cost about 5 thousand tenge per person. And if we compare the quality of the food, then in a good way for such food and the resulting shame, this restaurant should pay, not the customers. I am writing a frank review so that the restaurant administration will correct the situation in the future and customers will leave satisfied.
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A
Anonymous review
July 17, 2022
The service is like in decent hotels. The location is excellent (equidistant from the left and right banks), the detached terrace on the adjacent territory of the hotel deserves special attention. The rooms themselves are generally not bad, but in our case the room was not the most successful in terms of location (opposite the stairs), the interior condition was a little tired. Breakfast on diversity and quality is not bad. But in general, despite the minor flaws, the hotel made a good impression.
A very nice hotel in a great location. Nearby there are shops, currency exchange. Spa services were enabled by default. The breakfast is of good quality. Overall, I was very satisfied.
Very friendly and qualified staff, cozy atmosphere. Not a bad cuisine in the restaurant, but the pizza needs to be tightened)) in general.. a very good impression)!
A magnificent hotel! The breakfast is excellent, a large selection of dishes, even the fastidious will find something delicious for themselves! The payment includes a SPA and a gym. In the evening, you can have a delicious dinner. The rooms are clean and tidy! The staff is friendly!
Nice hotel, excellent service. Nice furniture, comfortable beds. The location is good. I take off the check-in for audibility in the rooms (thin doors).
Very nice hotel, polite staff, excellent cuisine. Very good location, the embankment, the park is a five-minute walk away.
There is a very rich buffet for breakfast
I spent three days at this hotel and had only good impressions. The room was cozy and clean. There were all the necessary conditions for a comfortable stay. The hotel restaurant deserves special mention. I rate the service and food at a high 8 out of 10 points.
The hotel is small, only two floors. But everything you need is available. The breakfasts are delicious, the choice is not huge, but it is there. The staff is friendly and courteous, the rooms are clean and the room filling is on the level.
The room is good, cleaning every day, everything that is required is available (towels, hygiene items, kettle, tea pairs, etc.). Work TV, mini fridge with all necessary contents for a fee. There were mosquitoes on the windows, but mosquitoes still appeared in the room. The room price included access to the spa area (sauna, hammam), massage for a fee. The breakfast buffet is very good, there is a choice, everything is delicious. The overall impression is that I liked it. Minus: sound insulation and service in the hotel restaurant (you will not wait for waiters).