Crowne Plaza
474 reviews
February 10, 2024
Convenient location, less than 10 minutes walk to the train station, a lot of transport nearby, shops, cafes and more.
At the same time, the price is quite high, for 4 days of stay during the January holidays, the room was never cleaned, the refrigerator did not work, the neighbors could be heard strongly. The furniture is all worn out.
But the beds are comfortable, you can sleep)
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December 28, 2024
It's a great place. Georgian cuisine. Delicious dishes. We celebrated the corporate party, everything is great. Mimino Restaurant.
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July 16, 2023
The hotel is beautiful, marble stairs, oak doors. Such good-quality Soviet buildings. The hotel has a very good spa with a large heated pool and a Jacuzzi area. There is also a sauna. The spa is included in the room rate. Responsive staff. The breakfasts are not very varied, but delicious and satisfying. Convenient location - within walking distance from the train station and the city center. There is a casino at the hotel
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1
September 10, 2023
Great hotel, stayed in early August. Excellent location in the city center. The room was clean and comfortable, but I would like a more recent renovation.
All the staff is very friendly. I would like to mention Elizabeth separately! She helped with all the minor problems and answered all the questions of concern.
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2
August 5, 2024
The hotel is chic, clean, spacious, location. I really liked it, I will advise you.
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July 14, 2024
Cleanliness in the room, high-quality towels, bathrobes, bed linen, cosmetics, everything is in order in the room, but ... one moment spoiled the overall impression - check-in. The room was booked and paid for, check-in from 14.00. We arrived at 15.30- Your room is not ready!We waited another 40 minutes! The room is booked and paid for 2 guests. We go into the room - all for one. While waiting for slippers, bathrobe, towels - another 30 minutes. A 5-star hotel - this level is unacceptable!
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2
October 18, 2024
Conveniently located, the room was large, but the headboard of one bed was stripped and apparently it was a long time ago, they disguise it with pillows, it's bad that there is no ventilation in the bathroom.You can stop for a few days. But it's not five stars.
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August 30, 2024
Pros : clean room, daily service.
Minuses : TV for style, ripples, channels that could catch, why do you need it when there is a Casino. Lived together, one robe? The refrigerator doesn't seem to be cooling.
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August 15, 2024
Everything is great for a low price!!! Swimming pool, sauna, Jacuzzi, new bed linen... Thank you...
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July 25, 2024
On the plus side: the room is clean.
Of the cons: the bathroom in the room and the spa are very tired. You need to change the plumbing on time.
The men's locker room of the spa is very dirty, there is a lot of hair on the floor, the shower smells strongly of urine.
Upon check-in, we saw our view from the window. On vacation, I would like to wake up with the sun, but it didn't work out here. The room was very dark due to the location.
When asked to change the number, they replied that everything was occupied. And indeed, there were no places on the site. But something else surprised me.
I called the reception, asked to change the room, they answered, quote: "tomorrow there will be a manager, you can catch her and discuss if you want." It seemed to me that the staff should do this..
It was announced at the reception that there is no parking at the hotel, although the sign says otherwise.
When asked how to pay for parking, they said they did not know. As a result, we were fined on the first day.
Crown Plaza Minsk is a stable three, I will definitely not come again and will not advise anyone. Rather, on the contrary, I will dissuade you.
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1
July 19, 2024
A good hotel, friendly service, the presence of a swimming pool is a pleasant addition to clean, comfortable rooms. The room has everything you need: bathrobe, slippers, hairdryer, kettle, iron.
The location is very convenient: 7 minutes of a leisurely walk to the train station, about the same to the shopping center "Stolitsa", a little more to Nemiga.
We are very happy with our choice
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October 9, 2024
Great hotel!
Wonderful lobby bar and spa area! There are no complaints in the rooms
I will definitely come back
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September 6, 2024
Not far from the train station. Great rooms. The chefs cook very well. Polite staff
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August 7, 2024
The hotel is not 5 stars, 3.5 is fine. Very convenient location, quiet in the room. But the room is very small, the refrigerator does not work
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May 18, 2024
A wonderful hotel. Friendly staff, you can always ask for help. The room is large, the bathroom had both a bathtub and a shower. A large swimming pool, and a nice Jacuzzi.
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April 14, 2024
I liked the hotel very much, as well as the location, not far from the train station, metro, and the interior, the staff is friendly, responsive, the restaurant at the hotel is quite good!
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1
November 26, 2024
Of the advantages, one can note the location in the city center, accessibility of transport, excellent breakfasts
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1
July 11, 2024
Great hotel, nice, friendly staff. The rooms are gorgeous, the food is top notch. The location is very convenient.
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January 8, 2023
Very good location, in the very center of the city. There is a SPA with a swimming pool. Good breakfasts. There is a Cafe bar, the choice of dishes is really not great, but there are a lot of restaurants nearby. The hotel has a casino. A very big disadvantage is the lack of parking at the hotel. The best thing is the price. Everything is twice as cheap as in Moscow, and there are also sales and discounts. The World card is accepted almost everywhere. Yandex taxi works. Not Europe, but very good!
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1
August 12, 2024
Great hotel! The perfect location. We cleaned every day, put new bottled water, tea/coffee. Mattresses and pillows are like in the best hotels in Turkey))
The room was quiet, the neighbors were never heard, although there was 100% occupancy.
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January 6, 2024
The hotel is far from 5 stars, maximum 3, but I will separately analyze the pros and cons:
Cons:
- the hotel does not have its own parking, even a small one, there is an opportunity to accommodate it, but the 5-star hotel is not a casino and has not provided such an option for guests;
- the staff is completely unprepared, it is not clear where the administrators are looking.
When checking in, the logical questions are: - where are the breakfasts? - what time are the breakfasts? - where is the spa area and pool? - are there towels in the spa area?
As a result, any information should be pulled with "ticks" from the manager, he himself does not consider it necessary to tell anything.
There are trainee-level waiters at breakfast, but no one controls their work, so that it is clear that after ordering you can bring dessert ahead of the main course, as well as dishes are not taken out for two guests at the same time, it should be the norm that one of the guests eats, and the second looks and waits. I will focus separately on the story, when we had already had breakfast, I went to the bar, to the waiter and asked for a cup of coffee, to which he asked if I was staying at the hotel and if I had paid for breakfast, I wonder why this question did not arise when I sat at the table in front of his eyes for 20 minutes and had breakfast.
Room cleaning is a "separate art form", there was no wet cleaning in the suite for 7 days at all. Realizing that cleaning in a 5-star hotel is not regular, they began to leave a sign saying that the room needed to be cleaned, but the actions of the cleaner were just a spit in the face of the guests, returning to the room after 2 hours we found that the sign was simply removed and put back in the room, we did not give up and hung it up again and a miracle happened the room was cleaned;
- the elevator does not go up to the second floor, you can go down, you can't go up, it's just fine, because after the road it's the most important thing to carry bags and suitcases to the second floor, as you understand, there is simply no rapist for things, and why is he in a 5-star hotel, the guests themselves will manage to carry everything up the stairs, they also We came to rest;
- separately about the suite and its disadvantages. We immediately paid attention to the tape on the TV remote control so that the batteries do not fall out and really why change the remote control, the repair is worthy of guests. The TV itself reacts every other time to turn on and off, the equipment is clearly faulty.
But that's not all, rusty water periodically flows from the tap, it's just the finish line, a hotel with a claim to 5 stars and complete indifference to repairs;
- spa area and swimming pool.
To begin with, I will say that the pool is not only for guests, which makes it just a "bottom", incomprehensible personalities are crammed into the pool, no one is watching the order in the pool, jumping into the pool is the norm, who will be responsible if one of such inebriated guests breaks his head? The administration apparently does not know and so far nothing has happened and they are not interested. It is necessary to go up to the sauna on the second floor, the faucet on one of the showers is broken (apparently also normal), in the sauna itself there are guests who rub themselves with scrubs and oils with a pungent smell, as for me if this is a public sauna, then this is unacceptable, rent a sauna and stand there on your head, but not like that, let me remind you that there are no rules for visiting the pool and sauna, the staff does not follow the order at all.
And finally, you have to go to the pool with towels from the rooms, that is, I go to the pool and after chlorinated water I wipe myself with a towel from the room, I rest on it and go to the sauna with it and sit on it, then I take this towel and return to the room with it and after a shower I have to they also wipe themselves, of course you will forgive, but your guests are not pigs, think about revising this system.
Positive:
- the location of the hotel in the city center;
- the interior of the room is pleasant.
From all of the above, I summarize that the price /quality ratio is simply terrifying, the hotel does not match its stars, the staff must be sent to other hotels for training, there are excellent shops in the city and it is better to rent a room there than to tolerate such an attitude towards guests.
I hope the hotel administration will pay attention to the disadvantages, but the probability of this is extremely low, because the fish rots from the head and all these disadvantages are very difficult not to notice.
I stayed in a luxury room for 7 days, I was extremely disappointed with the hotel and for me this is a shadow over the entire hotel chain, because large chain hotels must meet a certain level.
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12
2
September 21, 2024
They presented the newlyweds with a certificate at the spa. Where it was written which procedures are included. A huge disadvantage is that the Jacuzzi did not work, the water was poured with foam and all the fun, lie in the bathroom and bask
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September 26, 2024
A solid four. The renovation is tired in the hotel, there is a nice pool. The maids in the room were very good. Their job is at 5.
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November 6, 2024
Poor lighting in the hotel, lack of sound insulation, service is lame. I asked for a second blanket - they couldn't allocate it without explaining the reasons, but they gave me a blanket at least.
On the penultimate day, the dirty mug in the room was not cleaned/replaced.
There is no heating, the windows are blown.
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1
October 29, 2024
Excellent, but not 5 stars, 4 max. To the street with a cafe nearby and the center nearby. I was satisfied.
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September 10, 2024
The service is good. But very expensive breakfasts are $20 per person. And the refrigerator wasn't working in the room. Since we were only 1 day old, we did not make any claims.
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November 21, 2024
We stayed in a 2-bed room for 2 nights. The room was on the 3rd floor, the elevators were free, the corridors were quiet, visually clean, the lights turned on automatically. The doors are opened with a card, they are given to each guest, that is, 2 keys. We went down to the 1st floor to get water to the cooler, because I don't drink from the tap. Daily cleaning, put 2 booth.0.5 liters of water. Kettle, tea and instant coffee, sugar and waffles upon check-in as a nice bonus. The Internet was working properly. They didn't set up the TV, it didn't show well, they didn't watch it, it wasn't up to it, but there are definitely a couple of channels. The bathroom is comfortable, 2 washbasins, bathroom accessories, slippers, bathrobe, everything came in handy. The beds are soft, but very comfortable, I slept like in a cradle. The accommodation includes a visit to the spa area, went to the pool, spacious, there is enough space to swim. Overall, the stay left positive emotions, I would come back again.
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November 27, 2024
The hotel is old. There is an unpleasant smell in the room. There is no private parking for guests' cars. The spa is about nothing, a swimming pool, a Jacuzzi and one sauna.
The breakfast is good.
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October 7, 2023
Good day to all of you!
We came to this hotel to celebrate our anniversary with my husband!
The hotel congratulated us, inflated heart balloons for us, brought champagne, nuts, fruit, it was insanely pleasant!Just wow effect!We are very grateful for such a surprise!
Our room was unreal beauty!
White walls, interior with gold!Very chic!
It seemed like we were living in a palace!
Made beautiful photos!
The only thing that spoiled the emotions of being here are the prostitutes, of whom there are a lot here)Skirts barely cover the 5th point, vulgarly painted)They come / arrive in the lobby of the hotel in the evening and sit down with all the free men, and they look at the non-free with an inviting challenge.Those who do not reject them, leave with him, then come back and sit down with others…Can you imagine how it is not pleasant for married people, but for couples with children?
Management, please respond!
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3
November 15, 2024
A great hotel, after hiking in Minsk, it's a real pleasure to go to the pool.
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August 1, 2023
This hotel has a great location, getting to any part of the city from it is no problem. I lived for points under the IHG One Rewards loyalty program, for 16,000 points. The money was in the region of $ 100, the room was upgraded from the standard to the Club Room, it is more spacious and in a quiet wing of the hotel. We were presented with a plate of fruits and breakfast, this is for the personal status of Daimond Elite. In short, I am very happy with such arrangements. For the money, I'd probably prefer Hampton by Hilton, I'll have to try.
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December 15, 2024
Nice hotel, helpful staff. The only disadvantage is that the restaurant is not tasty.
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December 21, 2024
The Soviet five, good service, there is a free spa. A very convenient order
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October 8, 2024
Great hotel, perfect location. It's quiet, although there's a casino on the ground floor. Room cleaning - yes; but for 3 nights, towels have never been replaced.
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December 30, 2022
I am very glad that I chose this hotel!!! Everything is great...the city center...the service is excellent and friendly! The room is clean...excellent mattress and comfortable pillows...A dream like in childhood !!! Everything in the restaurant is delicious and fresh, for breakfast and dinner , the choice is excellent! In general, the trip was a success ..10 out of 10...Thanks to the staff for their hospitality and attention!!!
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3
May 16, 2024
Excellent location - you won't need a taxi to get to the train station on foot, in the very center. good breakfasts. Of the cons: it's bad to drive in with a stroller, it's inconvenient, they settled in a smoky room and assured that it doesn't smell, it looked very stupid on the part of the staff. The restaurant is expensive and does not match the price and quality.
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September 6, 2024
A good hotel with a convenient location.
From the pleasant - a swimming pool for each guest
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September 1, 2024
Everything is great! The administrators are very pleasant and attentive. I liked everything
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2
April 19, 2024
There was a free room on the site for $ 85, but it was not realistic to get through to the booking department. We arrived at the hotel to find out if there is a room for $ 85, we were told there is, but it is smoky for smokers. My wife and I don't smoke. We ask, what is there from the rooms where they do not smoke? There is one, but it's $110. They paid well because they would not have the strength to look further for hotels. We ask, where can I park the car? The answer is wherever you want on the road.But I saw the nearest place 2 km away. I had to put it in a paid parking lot. The room itself is not bad, but a disposable toothbrush could be provided. My opinion is that the room in this hotel is not worth the money at all. I will not stop there myself anymore and I will not advise others
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March 29, 2024
Nice hotel. Clean, clean well, the pool is very good. In the summer, the price for a room was 13,800₽, and a few days ago we were pleasantly surprised by 7,500₽
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November 9, 2024
I really liked it, delicious coffee, and very nice girls. Thanks
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November 22, 2023
Nice hotel, cozy, comfortable beds, great pool , staff responsive and friendly, very convenient location and even a casino without going anywhere)))
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January 8, 2023
Among the advantages: near the train station, close to tourist areas. The furniture in the room is in the style of Stalin's dacha, carved array, only without cloth and NKVD guard at the door. The TV from the 90s probably still remembers Tetris. The bathroom is large. But, there is no ventilation in the bathroom, even an ordinary one with a grill - after a shower, the effect of a steam room lasts for a long time. . The room has a kettle, cups and a couple of tea bags. The refrigerator did not work, it was changed. The mattress is very soft, not everyone will like it. The acquaintance with the hotel begins with two narrow entrance doors with powerful closers - I barely squeezed through with a suitcase. The reception is far to the left. The registration may take 15-20 minutes, get ready for a long stand / wait. There are difficulties with the delivery ... the aqua zone is a swimming pool (large, but not deep, 1.4 m), 1 Jacuzzi and 1 small sauna (therefore on the second floor). There is clearly not enough sauna, both in terms of variety (in most of these areas there is also a steam sauna and a steam room / Finnish sauna) and in terms of places - visitors sit very tightly. There are not enough sun beds either.
There are no questions about cleanliness.
I put 3* , since the hotel is not 5*, although it is stated.... It would be interesting to know how (or how many) the owners managed to get a couple more stars :-)
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4
1
January 12
The hotel is basically good, clean, everything is in the room, it's very quiet at night.
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January 5
The hotel is clearly not five stars, there is no heating, heating via air conditioning, it's cold in the bathroom, they forgot to clean the room, they explained it with a large load.I don't recommend it.
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October 25, 2024
Excellent hotel, everything is clean, friendly staff, thank you!
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July 4, 2023
Great hotel!
Friendly staff.
By booking via Yandex, Travel is cheaper, which is more pleasant
In the room there is a bathrobe, slippers, shower accessories, tea, coffee, kettle.
The location is the city center.
I recommend it!
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1
January 12
In general, everything is fine, with some exceptions - the cost of breakfast is too high, the windows in the room are not washed.
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January 4
The rooms are tired. Mattresses are hard. The blankets are heavy. The room is cold, the air conditioner can raise the temperature, but it is noisy. The doorman does not work around the clock and is very conditional. Of course, you can't give five stars.
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June 8, 2024
Disgusting, rented a suite, $ 192 a night without breakfast, dirty Windows, bathtub with glue streaks, air conditioning does not work, TVs show disgusting, view from the window to the wall, there is no parking at the hotel, the pool did not work, there is no minibar in the suite!!! For all the claims, the reception simply averted their eyes, and did not even try to fix something - DISGUSTING ESPECIALLY FOR SUCH MONEY!!!
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