Divan.by
151 review
August 7, 2023
They are sending faulty products, then giving stupid excuses and not taking responsobility for the their mistakes. Absolutlly ridiculous!
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November 25
I ordered a bed from an online store divan.by
A very large selection of beds, a wonderful selection of models. In general, I couldn't find a better choice on the Internet. And of course I chose the one I was looking for. The choice of fabrics was amazing.
Managers answer all questions promptly, I got into the discount week, which was very pleasant. The price is at the same level as compared to other stores.
For the next purchase of upholstered furniture, go to this store only.
MANY THANKS to Diana for her help in choosing a bed!
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November 14
Hello!I can't help but express all my vivid emotions!)What pleasantly surprised me? So this is a huge selection of home goods on the website Divan.by !I would like to express my gratitude and especially mention the manager Olga, for her professionalism and objectivity! Olga absolutely took into account all my wishes and very successfully picked up for me -a sofa,"Bayna", a coffee table,"Jackson",a rack armrest,"Graphite",a topler,"Relax Solution" The entire order was assembled in one day and quickly delivered.I'm excited about shopping! Satisfied all my requests for 5 points!And today I also ordered a carpet,"North"!!! I wish everyone to contact the Divan company.Go shopping! Thank you for the holiday! The quality is excellent!
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November 27
We would like to leave a review and share our impressions after purchasing furniture in the store Divan.by We
bought a closet, two cabinets and a shoe rack. The quality of the furniture is excellent. The furniture was packed for transportation at the highest level (all components were packed in separate wooden boxes, the boxes were solid, without defects). The furniture fully corresponded to the characteristics and photos stated on the website and exceeded all our expectations.
The company provides assembler services for furniture assembly, which is very convenient. According to personal observations, we were very impressed with the work of the master: I put everything together quickly, efficiently, cleanly. We don't have a single question left.
Separately, I would like to mention the work of Taisiya's manager. Professionalism, friendliness and speed of service are indicators of excellent service.
I would like to thank Divan company.Thank you for your pleasant cooperation. In the future, we will repeatedly contact them for services.
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July 5
We bought an Ebi Mini sofa, I really liked it, the delivery was fast, it was packed well, the quality was top-notch. A friendly consultant, helped with the choice.
A very convenient site, we were able to choose what we like))
Thank you very much ♥️
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October 25
Good afternoon, we received our order and a lot of pleasant impressions: high-quality packaging (the pickers did their best, for which they are especially grateful); there are no comments on the manufacture, everything is done neatly, smoothly. Yulia, the manager, helped with the selection of the fabric, answered all questions, sent fabric samples, since not only the color was important, but also the texture. Everything was perfect in color: tone to tone. The courier did not ignore it either: the delivery call was made in advance, politely conducted the conversation. I recommend shopping in the store, thanks to a conscientious team, they will only be a joy.
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November 13
We bought two single beds for the children of Kale 90. Many thanks to Taisiya's manager, she guided me in everything, suggested everything. Everything was quickly arranged. We were satisfied with the quality of service. We will contact you more than once.
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August 21
To be honest, I rarely write reviews, but now I really have a desire to write.
After reading the reviews, there were big doubts about this company, but I decided to take a chance.
I ordered a Bayma Sofa in the living room, an Arklow sofa in the kitchen and a Kimball-4 wardrobe in the hallway, for a period of 15-20 working days, I ordered through the website. I was very worried that there would be no match, well, friendly managers sent me photos of fabric, legs and products in the interior from customers.
Two weeks later, the goods were already with me, delivered and assembled on time ☺️
As a result, all my worries were in vain, the sofas look great in the interior and are of very decent quality. The girls are very customer-oriented managers, they will tell you everything.
100% I will order more from you, thank you very much ❤
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November 13
Another joyful purchase in Divan.by . Polite and pleasant consultants, explained and told everything. It was delivered quickly. Now all the shoes are "on the shelves") Kote is also still not enjoying the purchase))
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October 22
In mid-July, I ordered a bed and a mattress, I needed it in the second half of September, but I was advised to order two months in advance, since the production time is a month and then once a month it is taken from the factory. Everything was clarified with the manager,
I only adjusted the color of the upholstery, as I doubted, I made an advance payment, the bed was with a lifting mechanism and a niche for linen, the cost, respectively, is also higher than without a mechanism. Then I contacted the deadlines myself and agreed on the delivery date a few weeks in advance, asked about the assembly, I was told that the assembler could not be contacted, and he himself would contact me only after delivery. On the day of delivery, I was informed that their car had broken down and the delivery date was postponed for two days, when I asked about the assembly, they assured me that he would keep the same date, but when I then the next day, since no one contacted me, I began to clarify this, they replied, that the assembly will be only 3 days after the new delivery date. Well, then the most interesting thing, as a result, I was delivered a bed without a mechanism and a niche, when I began to call and write to the quality department, they said that I would probably have to wait another month or more, unless such a bed was not in pre-order, then they offered to assemble this one and take the mechanism, for a second I had at that moment, there was no normal sleeping place, no place where you can fold your laundry. I had to return this bed and the money, I left the mattress, and order another bed elsewhere, which was delivered to me promptly in three days and immediately assembled. The conclusion is that the service and the attitude towards the customer are at zero. There is no longer any desire to contact this company, but the whole point is in the managers, who in 2 months could not verify the cost and clarify the configuration with me, I wrote only after making an advance payment, there was no initiative on that side.
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September 6
I ordered it on divan.by wardrobe, desk and bed. Thanks to Olga's manager, I got in touch quickly, oriented me on the terms of manufacture and delivery, payment. I was in touch all the time.
The order was executed in the minimum announced time, the quality is excellent, the husband collected everything quickly, the instructions are clear.
The price is adequate.
We will definitely contact you if you need more furniture.
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October 24
I bought two sofas on divan.by , I was satisfied with the quality, it was delivered quickly, the assembly is easy. Scandinavian style, the models are very interesting and unusual.
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July 29
We bought an armchair-bed and a chest of drawers. The chair is normal for that kind of money. But the chest of drawers is a separate story. They are delivered disassembled and then it's your headache.
In my case, this is a shortage, incorrect cutting and mats two nights in a row. The assembled furniture cannot be returned. I want to throw out this chest of drawers and order a normal one.
Delivery is also through one place. Two healthy men stand and watch as I roll the sofa across the asphalt to the office door. A good example of which "points of contact" a company should not have!
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September 18
The lack of customer orientation is complete, if you want to buy a shabby thing, then buy you a sofa, they brought a defective bedside table, refused to solve the issue, although I am a frequent customer, I bought before, and now there was a large order, this all suggests that the company is not customer-oriented, like support workers, they do anything on once, I will never order again, and I do not advise you, money and nerves are wasted
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November 29
Once again I made a purchase in divan.by . I bought a children's desk. Good product quality! And again, I am very pleased with the support and support service (hello to Taisii!)
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April 17
We ordered an Erwin-3 sofa for the office. The consultant was polite, told everything in detail, billed quickly, and said about 20 working days on time. Upon arrival of the goods at the warehouse, I was contacted, and the delivery date was set for Thursday. I specified the delivery time from 9-15. On Thursday, the movers informed me that they could not bring me at the appointed time and offered to postpone it to Friday. On Friday, the order was not delivered, while the call center twice called me the wrong number of the loader, and the loader himself did not answer the calls. I was not contacted in any way either before or after that day to warn that there would be no delivery. On Monday, I contacted the call center on my own, it turned out that they simply forgot to deliver on Friday and the nearest one will be only in 2 days. At the same time, we paid for the delivery. The sofa was brought in a cardboard package, the movers unpacked only the top, left the bottom, while throwing cardboard and film on the floor (to unpack the bottom, you need to lift the sofa, and only girls are in the team). There were some black marks on the armrest and back of the sofa, and the sofa itself was in some kind of dust, the movers said that if it did not wash off, they would replace the sofa. Unpleasant:(
Since only girls work in the office, we asked for help to take the old sofa out into the corridor, which the movers did not agree to, saying they were in a hurry.
The sofa itself is not bad, but for this price, smoother edges and seams were expected. It's sad that when you order an expensive sofa and pay for delivery, such a low level of service is provided…
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October 10
In a couple of months, the fabric of the sofa painted the wall (ruined the expensive plaster), the sofa sagged to the boards, it is impossible to sit, the sofa and the armchair are in pellets. Divan Buy LLC is not a client-oriented company, goes into conflict with customers, hires its own forensic experts who violate the law, do the "necessary" expertise. In no case do not mess with these crooks, the place of this furniture is in the trash!!!!!!
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November 11
I left a request on the website. They contacted me very promptly.
Not only are the prices pleasant, but also the timing is pleasant.
We are really waiting for your order and we will definitely add a review with photos.
Prosperity to the team!
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February 5
Many thanks to the store and personally to the consultant Elizabeth for her help in selecting and purchasing a very good sofa and TV stand. Timely delivery, fast assembly, everything is clear. I recommend it!
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April 1
We ordered a sofa and later coffee tables to our new store. From the order to the delivery of the goods, everything is at the highest level. When unpacking the sofa, a small damage was found on one of the wooden legs. The quality department responded promptly and the replacement part was delivered to us in the near future without any costs on our part. We recommend divan.by a large assortment of beautiful modern furniture of good quality.
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March 31
Do not be fooled if the manager tells you that you need to take the goods urgently, otherwise the last day of the promotion is left. In fact, the end of one promotion is immediately extended by the next, and if not, then the product without the "promotion" may cost less than for it. The service is not customer-oriented at all. At first, they promise one delivery time, then, as if nothing had happened, they lie that they did not promise. After reading the reviews, I realized that it was good that I did not contact their "high-quality" product and after-sales service.
I made the order on Umanskaya Street. The delivery time specified in the sofa and armchair contract was significantly exceeded. No one bothered to warn about the delay, they called only upon arrival of the goods at the warehouse, after which I refused the order.
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December 8, 2023
We bought a Vienne sofa in velour fabric. I would like to note the most important advantage: interest-free installments for 6 months, even for promotional items! This has become a decisive factor for us. The sellers are very nice, there is a large selection of sofas, very different models, new ones often appear. Our fabric is just wonderful. Children are constantly pouring something on him and getting dirty... the fabric does not absorb water, it wipes everything with a napkin with a bang! In general, we have sofas from different companies in the end, but I still think that the price / quality is excellent!
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April 15
Thank you very much for your prompt work. Order-delivery-delivery everything took 1 day. Special thanks to Olga, who oversees the order. I liked the sofa, we took it from what was available and did not lose it. I recommend it!
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November 24
We ordered a sofa, a bed and shelves! Everything is super, the quality is great. We will also order a wardrobe and a TV stand, thank you!
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February 15
Buying a sofa and an armchair turned from a joyful event into stress. In order not to describe everything in detail, I will write briefly about the disadvantages: we were able to deliver everything correctly only from the 3rd time, the product was defective every 3 times (unreliable packaging), there was dirt on the upholstery, and a punched linen drawer. After a month of use, folds have already appeared on the sofa, the fabric has stretched. When assembling the chair, problems arose that could not be solved by phone (I had to write to the VKontakte chat site, look for it myself). During the consultation, they said that the divorces on the sofa would not be visible if you held your hand over it (this, of course, is not true). For a month now, we have been airing a room with new furniture for a long time, since the unpleasant smell was initially quite strong, it is gradually eroding.
I can't say that the furniture looks very sturdy, but nothing has broken yet. Solid wood legs are really a plus.
Yes, the interest-free installments are captivating, but for such money they expected a different quality of goods and service.
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January 12
I will already place my third order on the website Divan.by . I am very pleased with the discussion. They are attentive, polite and punctual. Even communication through the online format does not make it difficult to choose. Thanks to Taisiya's manager, who supervised the purchase from the beginning to the end.
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November 1, 2023
Be prepared for the fact that the furniture in the exhibition halls may differ from the one that will be brought to you. They have beautiful smooth samples, and you (personally to me) were brought a crooked sofa, on which, after 5 minutes of sitting down and standing up, there are also folds on the upholstery. I wrote them to the quality control department with a claim, attached a photo and literally a few days later they offered me a discount, which suited me. As a result, I will say that the furniture is mediocre, but the store has solved the issue. I have no complaints.
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January 7
I purchased this "marvelous sofa" - Menley Velvet Brown sofa straight on September 27, 2020.
I didn't like the gap between the sofa seats right away, well, it's a small thing.
For 8 months of operation, the MDF sheet of the linen drawer came off, well, this is also a trifle, they did not apply under warranty. They stopped storing pillows there.
In 9 months, the leg broke off. And then I wrote in ok@divan.by As the call center said. They immediately called me back and said that these were not warranty cases, there was a violation of operation, and this operation was only by two adults weighing 70 kg and 90 kg.
And after 1 year and 4 months, foam rubber sagged in the place where there was a gap between the pillows.
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February 27, 2023
We bought a Tejons wardrobe and chest of drawers, Abi's bed, and were satisfied. 1. Competent staff, who selected all the positions, gave detailed advice. 2. In the salon, the specialists quickly drew up a contract, a check for prepayment. 3. The furniture arrived at the agreed time, the call was agreed upon. 4.On the day of delivery, the couriers collected/raised / the warranty and the receipt upon delivery. 5. After that, the master assembled - inspection of the goods, LIKE. They worked clearly, the furniture corresponds to the site, pictures and characteristics. There is nothing more to add, 2 months have passed after operation, we use it, there are no questions and we will purchase the sofa only from you. Beautiful!
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October 31
Excellent quality, high work of consultants, I recommend contacting
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April 27
Only a negative impression, they ordered a closet and a bed, promised to bring it in the shortest possible days, everything was brought and it turned out that there was no lid for the closet and now they have to wait up to three weeks for the lid, it's strange that they don't check what they send to the customer, I don't advise you to take the word at all!
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July 4, 2023
The most customer-oriented furniture store in Belarus!
Not only had the manufacture of this furniture been waiting for a month and no one could explain when it would be ready, but the guides for the shuflyadka had not yet been reported. I called several times and asked to contact me directly with the quality department, they said that they could not connect me directly (they say we will give your contact and they will call you back) They called back, asked what the problem was, and that was it, no response, no greetings. 2 days later, I dialed them again myself, a day later they called me back from the quality department and asked me to measure these guides so that some person would go and buy them, which would then pass them to me, I agreed. Another week has passed and no one has called me back. I called them myself again and it turned out that the guides had already been bought and were in their warehouse, but no one was going to tell me about it until I called myself.
Don't set foot in this store anymore
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January 16, 2022
I want to express my great gratitude to Divan Buy!
A great selection of furniture,good quality and friendly service.I bought a set of furniture for the promotion.I fell in love with the chair at first sight.It is soft and very comfortable!My mom liked it)And it looks expensive.There is a separate story about the sofa, because I monitored it for a long time and on the day of the promotion it cost me at a normal price.The prices, by the way, are quite adequate, and especially for stocks!!!
There were no complaints about the delivery!Everything is accurate and on time!
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August 1, 2023
I want to express my great gratitude to the staff who brought and assembled the sofa, very quickly, clearly and without jambs. It seems that the "foreman" was named Pavel. I am also grateful to the girl who helped with the choice, whose name was Diana. The sofa itself is good, there are no complaints.
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October 3, 2023
Not so long ago, we ordered a rack, but they brought the wrong color, in principle, the mistake was not on the part of the store, but on the side of the factory. Well, it happens, they waited a month, but the solution to this problem is simply amazing, they called the call center several times, all the time they promised that they would contact us from the warranty department, it's not clear what the guarantee is, they brought us not what they promised...well, okay, the guarantee is a guarantee, but in the end silence...
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July 30, 2023
I ordered a chair, they brought it from Minsk to Gomel at the appointed time, I thought I would bring it myself, the first floor, but it was hard, the guys from the delivery service helped for free, even wanted to take off their shoes at the entrance to the apartment, I was very pleasantly surprised by the service, the chair is as expected, everything corresponds, thanks to the divan buy company, and especially the delivery service.
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October 15, 2022
Thank you very much for the sofa. Special thanks to manager Daria. I am satisfied with the quality and design. Employees clearly perform their duties. The delivery day was postponed twice without any problems at my request. Specialists easily lifted the sofa to the 4th floor without an elevator, quickly assembled it, answered all questions. The most pleasant impressions about the company. I will recommend it to my friends.
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August 17, 2023
We ordered a bed, we had to wait about 3 weeks. When assembling the house, it turned out that the parts were put in the wrong sizes.
The specialists of the quality department could only offer to wait another 3 weeks for the necessary parts to be delivered.
I thought in such cases, the priority is to solve this problem as soon as possible, and not to suggest waiting for more +3 weeks. Terrible attitude towards their customers.
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February 21, 2023
Good afternoon. One star only for the appearance of the chest of drawers. We purchased a chest of drawers on 22.01. Immediately after unpacking, they began to assemble and were shocked: all the parts were incorrectly labeled, and the shelves that were assembled in the first place could not be assembled because the parts were defective. They wrote to the marriage department. A woman called, said in a kind voice, "don't worry, we'll do everything before two weeks and deliver it to you." It's been over two weeks. No calls with apologies that the deadlines are delayed. We start writing to the marriage department, there is always one answer: we are waiting for a car. As a result: tomorrow 22.02. Exactly a month since we applied for marriage. According to article 23 (replacement of goods of inadequate quality), the manufacturer is obliged to provide the part within a month if it is not available. If there are no details tomorrow, we go to court. A month of nerves, the service is disgusting!!!
PS. We did not immediately check the rest of the shelf, it turned out that one of them has two healthy scratches right on the front side. I don't have the words. Naturally, with such a service, there is no point in requesting a part. Now you can also waste your nerves and time to eliminate scratches!!
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October 8, 2022
Thank you very much to the store and personally to Natalia's consultant for her help in selecting and purchasing a very good sofa and bed. Timely delivery, fast assembly, everything is clear. Thanks everyone.
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March 12, 2022
Thank you very much to the sofa store.buy
Very polite and patient service, attention to all wishes!!!We order a second time, because the first time we were very satisfied. A wonderful consultant, Daria, who helped choose a wonderful sofa in terms of price-quality ratio. A truthful and concise comment on each of the options we choose. Thank you so much again!!!
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November 22, 2022
We bought a bed at a store in Globo. Natalia helped with the selection of the product. The store provided samples of fabric with which you could go home and check how the selected fabric would blend in with the rest of the furniture. Since the bed was available, the delivery was made the next day.
Both the selection process and the delivery were excellent. We have been using the bed for several weeks, it is very comfortable and beautiful.
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September 6, 2022
We bought 2 chairs 3 years ago. To say that you liked them is nothing to say: they are beautiful, stylish, comfortable - you don't want to get up from the word at all, they look like new in 3 years and even if something got on them, it was not difficult to wash the dirt. To be honest, not a single flaw has been found all the time. And this is not the opinion of one person - they constantly pay attention to them and ask where they bought them. To make it completely clear how good they are, after 3 years we order 2 more of the same but in a different color. Chairs 100 out of 10!
Special thanks to Manager Daria, who supervised our order, it's a pleasure to deal with her.
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June 21, 2022
I want to say a huge thank you to the store for the service, the quality of the goods and the availability of delivery in the Republic of Belarus. I ordered a table on the website, which I really liked. They delivered it to me perfectly packed. The instructions are available even to a child, all parts are numbered. It was a great pleasure to collect: it's like an adult lego, everything is simple and clear. It looks cool in the interior.
Special thanks to the manager Diana. I wish prosperity to your store and grateful customers.
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September 13, 2023
Insanely annoying consultants with their calls. Think 1000 times before contacting this store. They will call every other day and ask well, when we are making out and let me dial you again. Well, why do that? This is very frightening and makes you doubt the quality of the products. It's better not to get involved.
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May 18, 2023
Scam and deception, ordered a closet, came in the wrong configuration, 3 visible defects, refused to change, agreed that they would bring 6 shelves, said quickly, brought only a month later, and instead of 6 ONLY ONE, we can not achieve anything, we write, do not answer, we call, they say they will clarify and call back and do not call back tell me how you can achieve justice, not a single plus sign, solid negativity, never mess with them
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January 22
I ordered a sofa on November 18, they promised to bring it by December 27. It's January 22nd, nothing has been delivered. When you call, they inform you that they will clarify the terms and call you back, but they do not call you back. I do not recommend it
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August 15, 2021
I'm furnishing my new apartment, starting with the sofa. A very convenient website, many models for every taste, there is a sofa designer, everything is very user-friendly. When visiting the store in Oma, the service was not very pleasant, the seller was not very in the mood for communication. We came for a certain model, which was not available, but the seller could not offer anything similar in return. I had to study the store's assortment on my own, as a result, consultant Julia helped me place an order, everything was fast enough. The guys from the delivery worked quickly and smoothly, called in advance, took off their shoes. We are satisfied with the sofa itself, it is very soft, the fabric is pleasant to the touch, I hope it will last for more than one year. Overall, the store is good, I will buy more.
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November 4, 2023
They brought a chair with a crooked upholstery and pisyags on the upholstery. The internal seams on the parolon are being probed. In the showrem, everything was ok. For a cottage, if only such quality. I don't recommend it
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September 24, 2021
We are furnishing an apartment in a new building, we buy everything only here. The best choice at reasonable prices. Polite and competent managers. Many models are delivered to order, faster than our sole proprietors do. We were looking for a sofa of a certain size (the other one did not fit) - we traveled all over the city - we found it only here. As a result, they stopped going anywhere else altogether - it makes sense to waste time)
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