Duman
361 review
November 13, 2022
Of the advantages, we can note the large area of the rooms, delicious breakfasts, a good cafe on the ground floor, comfortable beds.
One of the disadvantages is that the rooms are in poor technical condition. The air conditioning in the room was not working. The door to the balcony was closed with a screw cap screwed directly into the plastic frame. At the same time, the door could not be closed completely (the closing mechanism did not work, there was always a gap through which the wind howled) or opened, because the cap of the screw did not allow this to be done. In the shower, the upper watering can is completely faulty, water is pouring from everywhere except the place from which it should. The shower itself is leaky, there is always a puddle on the floor. The room has a slightly unpleasant smell.
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3
June 9, 2023
The hotel is very well located in the park. Friendly staff. Good breakfasts. What I didn't like was the non-working fan coil in the cold, blowing but not cooling. There is a strong smell in the room that has worn off a little when the window is open during the day.
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August 2, 2024
The hotel leaves much to be desired, an unpleasant smell in the room, the shower does not work properly, the drain does not drain. Recommendations to the hotel management: to repair everything outdated
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1
January 10, 2024
It fits perfectly for a business trip. Nothing superfluous. A little shabby, but OK. Individual omelets are prepared for breakfast, here 10/10. But the rest of the food could be made more strikingly.
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February 20, 2024
The room - the walls were papered with dermantin, the smell of which is so sharp that I had to sleep only with an open balcony at a temperature outside of -32. A broken safe door, broken tiles in the bathroom, washed towels. The cleanliness in the room and the gallery corridors is questionable (for 4 days someone threw a wrapper in front of the door to the room, which shows the lack of cleaning in the corridors as such).
From the good - responsive staff, a good breakfast - porridge, cottage cheese, etc. However, every morning, apparently because of the low traffic, there was already a weathered cheese on the plates.
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May 31, 2024
Do not look at the flattering reviews, the hotel is old and in need of renovation. The room was siphoned from the wind from the balcony door, the air heating system does not work, they brought a small heater, but it is not enough for the room area. The only plus is the size of a standard room of 36 m2...
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July 1, 2024
A good gift , rattled well , but it 's time to do repairs , high-quality cleaning does not place the second floor , the toilet urinal second does not work
If the owners were skillful, it would be possible to unwind it again with a second wind
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1
November 8, 2024
Good coffee inside, but it's cool indoors on the 1st floor
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1
July 29, 2023
During our short vacation, we had to live in two rooms, due to the non-working air conditioner in 30-degree heat... but it didn't work in both rooms. In the first room on the 15th floor, the air conditioner did not work, the refrigerator was heated, the safe and the door to the balcony were broken, the drain in the shower did not work well. We asked us to move another room, it was provided promptly. But in this room (on the 4th floor) there was some kind of chemical smell and the button on the toilet tank was broken and in order for the water not to flow, it was constantly necessary to fix it. The watering can in the shower is also broken.. The rooms were clean, and cleaning was done every day. Polite staff. Breakfast (buffet) I liked them, they were quite diverse. Separate respect for the pool, warm, clean, there is a hammam (shared), a Russian and Finnish sauna separate (male and female). According to the rules of the pool, as a mandatory requirement, a swimming cap (sold at the reception in the gym for cash or by card, everything seems logical, but when you know about it))))
I took off the stars exclusively for the conder and for tired towels .
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November 7, 2023
Nice hotel in the city center. Nearby there are shopping and entertainment complexes, as well as a park where you can take a nice walk
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October 20, 2023
Once an ultramodern hotel complex, but already worn out. I stayed in a suite at the end of September and was disappointed. The sound insulation of the windows is poor, the heating system did not work in the room, the interior was once rich but stupid and the TV with a diagonal of 90 looks ridiculous in the middle of a huge room. Plumbing is also battered. If there are 5 elevator shafts, only 2 actually function as a result, there is a queue all the time, especially in the morning. The breakfast buffet is modest. In general, so-so, there are clearly better places in Astana.
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September 27, 2023
The hotel creates a good first impression. But there are a couple of negative points:
- the rooms have musty air, the windows do not open, the only door to the balcony is blocked.
- the service is bad: after checking in, I found someone's underpants on the battery and a bag of slippers near the bedside table.
- once, when I came home from work, I found that they forgot to close the door to the room..,
Pros - it's breakfast, it's varied
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1
1
August 20, 2023
Actually expected more from the hotel 4*
The rooms are tired, cleaning is done every day, but there is someone else's hair on the carpet, faulty air conditioners - I had to force them to fix, 3 towels per person (tired), breakfasts are very scarce, finding a clean breakfast table is a big problem!
From +
Large rooms
Location / view
Polite staff
Solving problems by number is fast
Free swimming pool , sauna, gym (I disdained to go there myself)
Result :
Of course, you can choose, but I don't plan to come back here.
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3
March 30, 2023
Great hotel, beautiful. Comfortable simple rooms, large toilet and shower. Cleaning every day.
The breakfast is a buffet, not the most intense, but everything is delicious and for different tastes.
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October 5, 2023
The room stock is very old, there is an ineradicable smell of some kind of plastic in the room, the socket is working alone. The minibar is empty and electric. There is mold in the bathroom, the toilet flush button is stuck. The air conditioner does not work, you have to keep the balcony open all the time, and this is not always convenient. The carpet in the room looks like it's never been cleaned, it's just dirty.
At the same time, the location of the hotel is excellent, the lobby is beautiful, the breakfasts are delicious and varied. But this is clearly not the place where I will stop again.
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February 11, 2024
A cool hotel complex. A variety of outdoor activities - swimming pool, bowling, table tennis😊
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1
August 9, 2023
Guys, the hotel is expensive, but it's just a bomb! Not every Kazakh city has such a level, and the higher you are accommodated, the more beautiful the views, the hotel has 18 floors. In general, you will not regret it. It's worth the money.
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1
August 30, 2023
Convenient location, nice spacious rooms, swimming pool, sauna, table tennis, bowling. They were cleaned every 3 days. They breed for money in the bar.
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March 27, 2024
I love this place. We've had a lot of conferences here. Excellent rooms and good cuisine
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1
1
March 30, 2024
The hotel is a bit old, but responsive staff and clean rooms, good breakfasts. Great view of Astana at night. The only drawback is the strong heating, due to which there is a stale smell in the rooms.
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1
September 13, 2023
The room has a terrible smell of overheating plastic, but most likely paint that is not designed for such temperatures, I sin against the air conditioning system and turned it off.
The hotel is already old in general and clearly requires cosmetics. Doors to the balcony (why do these balconies in such a windy city as Astana, if you like smokers, you would do less, because no one does cleaning there), a bathroom (taps, the shower itself) who sold these uncomfortable doors?... The pros, having a good cancer for this level and region, quickly responded to the request to replace the large watering can in the shower
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August 5, 2023
A good hotel, reasonable prices, but it is necessary to bring to mind everything that has been falling apart over the years, there are many disadvantages, as well as many advantages. The breakfast is good, the rooms are clean, the linen is clean.
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May 22, 2022
A large hotel with large spacious standard rooms. I had no balcony. A friend has the same one with a balcony. The breakfasts are standard (porridge, scrambled eggs). I missed real coffee. Delicious dishes are served in the lobby bar on the ground floor. I took bishbarmak, I liked it, I strongly recommend it. I visited the fitness center, there are a lot of things there, it seemed a little stuffy to me. There is a pool, but I didn't swim. We were playing table tennis. There is a go-kart track next to the hotel. It was noisy in the room one evening.
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2
1
August 25, 2022
You are happy to stay, the rooms are spacious and clean, the staff is attentive and good-natured, the location is good, the breakfast is delicious, I haven't got to the pool yet))))) of course , drinks are not everything that is presented on the menu , in principle 5/5👍🏻👍🏻👍🏻👍🏻
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1
July 4, 2024
Very nice hotel, nice young kind people, clean and beautiful
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March 16, 2023
We were at the bowling alley. We played well. However, the kitchen is very weak. You need to come there to play well-fed) the admin is very polite to customers, trying to fix the situation, but it won't save the forge! Management should pay attention to this!
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1
January 26, 2023
Very good location. In the centre. There are many restaurants nearby. Polite staff. The room (especially the shower room) needs renovation. I would like to have more varied breakfasts.
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1
July 30, 2024
We were in the conference room, the air conditioners work very well, the price of coffee is high
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January 6, 2023
A clean, decent hotel. It feels like there hasn't been a renovation for a long time and the rooms need it, especially the bathroom. The rooms are spacious. Tea, kettle, bottled water are provided in the rooms. Slippers, bathrobes, dental kit, shower gel and shampoo. Breakfast with a wide range of dishes and drinks. There is a Ferris wheel nearby.
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1
September 25, 2023
A little tired hotel. The rooms already require cosmetics. The door to the room was closed with great effort. There are also shortcomings in the bathroom. I didn't go to breakfast, I don't know. The room is quiet enough. The mattress is comfortable. Pillows are not very good for me either.
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August 11, 2022
The hotel has a good location. Nearby, there is a water park, a park, the Atameken museum, a shopping center and in general it is located almost in the center.
The hotel has a swimming pool.
On the downside, the hotel is falling into disrepair. Everything crumbles, crumbles. The hotel is not being looked after.
Everything is shabby. But in principle, you can live.
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1
October 9, 2024
The hotel is not bad, but do not wait for a modern renovation.
Otherwise, everything is good.
near the shopping center and amusement park
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April 23, 2024
I was at the bowling alley, pretty good, the price tag is acceptable, you can eat and drink
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March 18, 2024
Good location and service. A swimming pool and a gym are included in the price.
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November 22, 2022
The hotel is not new, the view from the Windows is gorgeous, my guests stayed- on the whole they are satisfied, not bad! I want to mention their smoking room - it's a supper!!! You can order drinks there And so on, if smoking guests have arrived, then this is the coolest place, spacious and cozy, where guests can smoke and talk and drink and have a snack👍👍👍👍 the guests were satisfied! And the bar prepares one of the best Greek salads and chicken spring rolls.
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2
August 17, 2023
The hotel is quite old. I think it was once very stately and luxurious... What is it now. Payment upon check-in + tax. Hall.. Gentlemen hoteliers... Sliding doors at the entrance, 2 times... the hall is large... And so everything is done terribly. In front of the automatic doors, the doors are ordinary, old, terrible... You're an EXPENSIVE hotel, just TAKE them away! It must look expensive and rich! Hall. It's a little dark.... The staff should have added hospitality, but this is the case everywhere in Astana...
There was no water on the first day. NONE AT ALL. Even cold! They brought 2x5l bottles of water.
There is a strange smell in room 1009, after I opened the window, it disappeared.
The floors in the room could be cleaned - it's not such expensive money. The carpet is frankly dirty.
The shower falls off and is held on tape, it seems, from a hole in the wall ...
The air conditioner buzzes, buzzes strongly, but does not produce cold as such. It's just blowing. Nothing changes from closing or opening the window.
Curtains! Oh! Brilliant! Astana - there is a lot of space around and the sun is all in the windows. It will NOT work to close it with curtains, the curtains are only on the side. that is, in no way during the day ...
synthetic pillows. Careful who cares, because it was uncomfortable for me to sleep, not hard at all.
The breakfasts are excellent, there is enough of everything.
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October 12, 2024
A good hotel, but a little shabby
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January 19, 2024
A great hotel with friendly staff and a restaurant with delicious Kazakh cuisine!
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September 13, 2023
Clean room , nice bed. everything you need is available (bathroom accessories). a full breakfast in the morning.
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3
January 2
The rooms are spacious but sometimes require renovation.
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January 16, 2023
A very good hotel - it was 8-10 years ago. Slightly torn wallpaper, slightly broken plumbing, old cracked plastic in the shower stall... We counted on the pool - it didn't work. but! Excellent varied breakfasts, very friendly staff, snow-white towels and bathrobes. A beautiful atrium, riding in an elevator in a glass cabin - beauty!
We celebrated the New Year in the hotel restaurant. I can only say THANK YOU for the delicious and varied table, for the excellent service and the fun program. I really liked it!
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September 28, 2023
The hotel is already a little tired.
We need cosmetic repairs in the rooms.
The heated towel rail is rusty in the room
The view from the window is excellent.
Breakfasts are normal.
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December 24, 2023
The first time. An interesting building from the inside.)) It's like a building inside a building. A very large area. It seems the complex has known better days.
The conference room is not comfortable, there are no speakers in sight.
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September 19, 2023
Not a bad hotel. In a good place.the rooms have a beautiful view!
But...you should update the numbers already. The hotel is worn out.
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October 30, 2022
High-quality service. Cleanliness in the room. It's very cozy. Beautiful view. Shampoos - slippers - tea... Everything is there. We are very happy with our vacation. I recommend.
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3
October 10, 2023
Gorgeous and beautiful. Service and food for 5-, there are flaws in the rooms in the form of rust and screws everywhere, but still five points
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January 3, 2022
A normal hotel. The rooms are quite clean. Clean up every day. The staff is helpful. The location is good. The kitchen for breakfast is almost monotonous. Desserts are quite edible. One piece of advice. Those who love silence take high floors. It is simply unbearable to rest and sleep on the 3rd floor. Of the advantages, I put a kettle and a refrigerator.
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3
March 9, 2024
I liked the hotel, the gorgeous views from the upper floors. The breakfasts are delicious.
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September 23, 2023
An extra place is given just a cot with a thin mattress, and you can say goodbye to your back, a meager breakfast, the Internet in the room catches poorly.
For the price that is charged for the rooms, there should be a normal bed!
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June 8, 2022
A very nice hotel. I was passing through twice on the same day.the original architecture. The conditions in the room are comfortable. The bar and spa are excellent. The staff is polite and friendly. I recommend
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