Fly One
651 review
July 10, 2023
One star is even a lot. PEOPLE, MY DEAR ONES, ARE GOOD, IN NO CASE DO THEY USE THE SERVICES OF THIS AIRLINE. This company is a scam. In February 2023, tickets were purchased along the route:Mineralnye Vody-Yerevan - Tel Aviv on September 5, 2023 and back on September 15. On March 20, 2023, we were notified about the postponement of the departure of Segment 2 flight, and our consent was asked. The postponement was for an hour, we agreed. When we went to the "my flights" section (my bookings), we saw that the departure time of segment 4 flight had been changed, and the departure of segment 1 flight had been CANCELED altogether. 5 MONTHS BEFORE DEPARTURE!!! THEY WEREN'T GOING TO NOTIFY US ABOUT THAT. On March 25, we wrote a claim. Silence. We tried to send a request for a refund, indicating in the notes that due to the cancellation of the first flight segment, the rest are not relevant. I couldn't send it. There was no way we could prove that we were not robots. The site did not skip the application. On April 26, we received a reply that we could choose other flights, without explaining the conditions for purchasing tickets, only fabulous figures in euros on the screen, or a refund. Now it turned out to form a refund. And again-silence. On May 27, I wrote a claim saying where is the money. On May 29, my husband received a letter promising that the money would be credited to the account within 30 days. July 5th, silence. I had to contact the bank and present all the evidence. The bank solved the problem in 2 days.
These *** siphon money out of people under the guise of selling tickets, then cancel flights, and then twist citizens' money. Therefore, there is a long feedback in order to spend more money on citizens. And our Russian citizens are thereby (by their cancellations and postponements) put in an extremely difficult position abroad.
See original · Русский
32
1
September 26, 2023
The CDG-KIV flight on September 23 was canceled and rescheduled for September 24 without explanation. The board is in (wet leasing) from some airline JAV from Jordan and the crew are Jordanians. The condition of the board is terrible, it seems to me that it flies only because they prayed in it more than in the Notre Dame Cathedral. The lock of the luggage compartment could not be closed for 40 minutes, also on every flight there is their technician in a shabby jacket "Abdul" with a miracle screwdriver, who runs around the plane all the flight and twists something, and for emergencies, I think he has a "miracle" tape in his pocket. I would not say that I am a strongly religious person, but when taking off the first time and without hesitation I remembered the text of Our Father and prayed together with all the passengers and the technician, I think that with the crew too. I could not even imagine that such a large number of deeply religious people were flying in the same plane, apparently no one wanted to see Paris and die. The toilet is a separate story. It stank of shit mixed with the smell of cigarettes, the smell was unforgettable. Well, in principle, nothing, I advise the airline if you suddenly lost the meaning of life and are ready for thrills.
See original · Русский
8
August 18, 2023
The worst airline, paid check-in at the airport, 35 euros per person! , this is half the ticket price, online is also paid in advance, nowhere does it say that everything is paid and cheaper in advance than at the airport, although this is wild, how can you do this so that people do not fly at all more than once? The flight was rescheduled 3 times, after 3 times and there was no transfer, there was no flight, we just waited, as a result, instead of a convenient departure time at 19, we took off at night, I would not have bought a night ticket, because it is inconvenient, there is no food, it is practically paid, except alcohol and chips with nuts there is nothing, I flew out of Domodedovo is a new terminal, there is also no food waiting for the flight, there are practically no catering establishments and it was unclear with the departure, I will never fly with this airline again, I hope it will close soon, because this is an unrealistically bad impression, most of the people with whom I flew also regretted that they bought tickets from this company
See original · Русский
14
September 7, 2023
It is difficult to imagine a worse airline. I bought tickets for flight 3F311 Yerevan-Moscow with departure at 16:10 on August 29. Not only was the flight postponed twice - first to 21:00, then to 01:00 on the night of August 30, but then they said they did not know what time the plane would leave. I had to issue a refund on the website, as the operator told me on the phone. I've sent everything. At the same time, a notification was sent to the mail that the application had been received. I bought a ticket for an Aeroflot flight, as I could no longer wait. On August 31, I was written from the airline's office that they would not be able to make a refund, since I allegedly sent a statement after the plane took off. I wrote to them again, chewed, attached a screenshot of their receipt of the notification, but the same unsubscription came to this letter. Do not use this airline in any case. I later found out that they generally have a fleet of 5 planes in total and they drive around in circles.
P.S.: And the passengers who were supposed to fly to Yekaterinburg from Yerevan that day were not lucky at all. At the Flyone Airline office, located on the 2nd floor of the airport, they were informed that their flight had been postponed to September 3!!! That is, from August 29 to September 3! At the same time, the passengers of this flight asked for information on what to do now, how to return the funds, etc., as a result, Flyone airline employees were rude, closed the window in front of their noses and when they began to be filmed on the phone, they ran out of the office altogether.
See original · Русский
8
August 27, 2023
A disgusting company with extremely unprofessional employees who are rude to customers. On August 20th, we flew from Yerevan to Tivat. Everyone was put on time, but the plane stood for another 1 hour waiting for 6 passengers - like a minibus. For an hour and a half, I listened to the child's screams, watching as the mother sat on the phone instead of dealing with the child. The family reacted extremely negatively to the remark, with threats against me. An airline employee was called, who suggested that the inadequate dad and I "talk when we arrive" and that he "did not hear the screams" while at the other end of the plane (also the statements of other passengers about the screams were ignored), and told me that "this is a child, what will they do?" - my complaint was that even when a child screams, "I'm pooping!" the mother reacted by looking at handbags on WhatsApp. I think that such a reaction from an airline employee is extremely careless and unprofessional, and also encourages such behavior from inappropriate people.
See original · Русский
12
June 7, 2023
Hello everyone
Also for statistics. FlyOne Armenia flew from Moscow-Yerevan-Paris.
(3F 324/3F 927).
The first flight took off without delay, and even arrived as if ahead of time. The flight attendants are quite polite, everything was OK, the plane was an Airbus 320, not even very old.
They didn't feed, of course, and even the water was paid, but it was cheaper than at the airport (100 rubles).
The second flight was delayed for about 30 minutes, it also arrived late, but tell me who is not guilty of this, so we can say within the norm. It was serviced by the Wizzair team, there was a very beaky 55+ team, but they were straight sincere, they liked it.
In general, I read a lot of horrors before the trip, I was preparing for the worst, I was very afraid, and in the end I got off with this fright. But of course, I did not expect much and the thought flashed - if only I could fly. We flew and it's okay :-D
Important:
Check in in advance so as not to pay for check-in at the airport and print out boarding passes.
And yes, they carefully check the cabin hand luggage. They are forced to put it in the calibrator (the dimensions are 30x40x20, it seems, it should be written on the ticket). Pot-bellied backpacks will not work.
Fun fact: on both flights, the co-pilots were women!
See original · Русский
6
7
May 28, 2023
The main disadvantage of this airline is flight rescheduling, as well as combining with other flights. 2 of the 4 departures happened on time. Also, one flight was delayed for an hour, and the other for 6 hours. In general, if you are prepared for this in advance, then everything will be OK.
It is important to register in advance, it opens online 24 hours in advance. For peace of mind, you can print out the boarding pass (but I was not asked for it in printed form anywhere). Online registration is easy and fast
The planes are normal, everything is quite comfortable.
My destination is Moscow-Yerevan-Tel Aviv. I flew alone for the first time, I coped with everything. You should not be afraid of this airline, however, you must carefully read their terms and conditions and regularly monitor changes both in your personal account on the airline's website and in the airport's online scoreboard
See original · Русский
4
5
June 27, 2024
We bought two round-trip tickets for 160 thousand rubles a month before departure with all the buns (ticket refund, check-in, luggage, etc.). Force majeure happened a day later. We have issued a refund. 60 thousand rubles were withheld!!!! .
See original · Русский
5
2
June 15, 2023
We flew on the route Larnaca->Yerevan->Moscow on 06/13/2023. I took tickets to aviasales without looking at the ratings of the company.. it was just as convenient as possible in terms of connections and time. Before departure, I read the reviews here and began to prepare for the worst. What is the result? - Great low-cost airline!! TLDR:
- We flew as a family of 2 adults, 2 children, 6 pieces of luggage (2 overweight) and a bunch of hand luggage.
- all departures without delay
- when departing from Larnaca, they turned a blind eye to a decent excess of luggage, they didn't say anything at all
- when departing from Yerevan, they paid about 6 rubles for two overweight
- The luggage was not supposed to be received in Yerevan, but due to some kind of lining, it had to be received and handed over again. This was said as transparently as possible 3 times both on departure and on arrival. This is probably the only disadvantage, but once again - for a low-cost airline, I consider this to be the minimum risk taken into account in the ticket price.
In total, either we were so lucky or a lot of negativity here is the order of competitors. I rarely fly, I will not collect statistics myself. Have a nice flight to everyone!
See original · Русский
5
14
September 27, 2024
At the airport, it turned out that check-in with this airline is paid))) 4,000 per person at check-in at the airport and 3,500 online. But online check-in ends 4 hours before departure, so you still have to pay the full cost. When booking tickets, nothing is said about this anywhere) and of course, paid registration does not give you a choice of place)))))))
See original · Русский
5
December 28, 2023
A nightmare, not a company, first they postponed the flight two days ahead, warned us by letter, it got into spam, they accidentally found out on the day of departure, we had to urgently look for an alternative, then, on the way back, they charged us 12000 rubles for registration at the airport, at 4t.p. from the nose... Just for registering!!! Later it turned out that there was a letter from them in the mail, but we were on vacation and somehow did not think that this was possible, the mail was not monitored. Disappointment, of course
See original · Русский
8
July 21, 2023
As they say, "a negative experience is also an experience." Do not choose this airline. It is better to pay some additional amount and fly calmly without nerves. The only thing that can be praised is the crew. I flew the route Moscow-Yerevan-Tivat. To begin with, check-in with the airline is paid in any case, online from 500 rubles, and if at the airport, then 3500 rubles, then after online check-in, in order to check in my luggage in Yerevan, I had to look for check-in desks for a good 1.5 hours, until I found platform 9 and 3/4 by word of mouth, absolutely unmarked, then I found out that the plane was flying to Podgorica instead of Tivat. They just changed the airport. The water on board the airline is paid. Thank you that the toilet is not for extra.the fee. Return trip: Tivat-Yerevan-Moscow. I watched the online scoreboard regularly, the flight was in Tivat, I arrived in Tivat, I found out that they had moved to Podgorica. Besides, the flight took off earlier. Apparently, the airline had overbooking and they decided to get rid of the "extra passengers". I do not know by what miracle this airline still exists, but it is just a scam. Do not fly in any case.
See original · Русский
13
July 3, 2023
You should check every step from buying a ticket to boarding a plane: something can go wrong everywhere:
1. Register online, if it does not work through the mobile application, then through the website. In a mobile application, for example, the system did not allow me to pass the tk for some reason, the date of birth disappeared, and in one of the directions for me, in the other for my husband. Check-in at the airport costs money.
2. Print out A4 tickets and then be sure to get regular tickets at the airport counter, yes - there are no printouts anywhere! That's the joke.
3. When printing tickets, even after registration with the purchased seats, check which seat was knocked out for you, since I accidentally saw before passport control that instead of the purchased 16f and 16g we were put on 16f and 21e, those in general in different rows. We managed to figure it out, got nervous, not only didn't apologize, but also got annoyed at the counter!
4. Without luggage, only with hand luggage, to print the registration you will still be in the GENERAL queue for registration)
See original · Русский
9
October 8, 2023
A terrible campaign, we bought tickets at a different price, paid for everything, when we checked in, we were told that we had a lot of hand luggage, although we had 6 people and a small child, instead of 6 hand luggage there was one hand luggage left and we had to make another luggage and pay 17,000 rubles + one overweight was and it turns out for two bags 34,000 were given away. Just for nothing, they got a good job, they are rude, so they also put money in their pocket
See original · Русский
7
June 1, 2024
Flights of this airline are constantly delayed. Or cancelled. Here is an example: flight 3F 331 from Yerevan to St. Petersburg took off with a delay of more than 11 hours. It was postponed three times: from 22:50 to 6:30 the next day, then to 8:00, then to 8:30, ~ at 9:10 I just got out.
The delay was notified by email only after waiting 3 hours at the airport. The hotel was not provided (although it is mandatory for a delay of 6 + hours). It is mandatory to print a boarding pass at online check-in, otherwise a paid printout. I'm not talking about the fact that there is no food on board and water is only paid.
"Requests" are accepted only through the form on the website or by email helpdesk.am@flyone.eu The appeal was registered, but so far (a week has passed!) There is no answer.
There was no apology for the delay. Upon arrival, the ship's commander announced (quote): "because of the mess at Pulkovo airport, we will have to wait 10-15 minutes on the plane." What kind of 10-15 minutes of mess was he talking about when the flight was delayed for 11 hours?!
See original · Русский
8
June 26, 2023
My flight is 06/25.23 Samara -Yerevan, 06/27.23 Yerevan Tel Aviv. We flew to our son's graduation on 06/28.23. A very important date in the family. Upon arrival in Yerevan, the good news came: the flight to Tel Aviv was canceled for the next few dates, there are no replacements. I had to buy tickets through the Mines at such a steep price that it was possible to drive back and forth from Samara to Israel. What should we call these people who cannot clearly build their business? And at the same time, aren't they ashamed to advertise their services? Are the children proud of their parents who work for this Flyone company? Even if the airport workers say: What do you want from them? It's Flyone!!!! In short, fuuu...
See original · Русский
9
October 19, 2023
Alas, I have to evaluate it that way. And it's not about the quality of the flight: it was ordinary, like any low-cost airline.
But theft is another matter. I made a mistake myself, leaving the suitcase in Yerevan. But any attempts to return it were in vain: at the Yerevan airport they said that they had handed the suitcase to the airline representative and offered to contact them. All attempts were unsuccessful. In Sheremetyevo, from where they also sent requests, they shrug their hands - the company simply does not respond to requests from the baggage search service.
The conclusion that suggests itself: airline representatives stole luggage.
See original · Русский
7
February 29, 2024
The most terrible company , registration is paid in any case , even if you come there in 5 hours , it's still paid , online , as they say , they have free in 24 hours , also paid ! This is the first time I've come across such a company, I'll never take tickets from them again in my life!
See original · Русский
7
July 27, 2023
The worst AK I've ever had to deal with. Rescheduling the flight for 3, 4, 5 or 8 hours is the norm for them. At the same time, in the case of docking, if it flies off, this is the problem of the client (passenger). You will be offered either to find another flight (in my case, there were no such flights), or to hand over your ticket. Well, the cherry on the cake is inadequate staff when boarding a flight in Chisinau. Out of the blue, if there is a boarding pass, they say that you need to get a boarding pass at the check-in desk, since the flight was postponed several times (by the way, all previous flights were also constantly postponed, but the boarding passes that I printed out did not cause anyone any questions), they just started threatening me that they would not let me on the flight, etc. When asked by the employee on what basis and what her name was, she said that she did not have to tell me anything and that she would call the police now... And called ) At the same time, she printed out new boarding passes for the same seats for which I already had them. I went on board the plane and was about to fall asleep when the police came for me! The first question and the only question from them was why I offended the girl (this is the one who threatened me with not being allowed on board because I had a boarding pass that I printed out myself and not at the check-in desk, and refused to give her first and last name to write a complaint against her) ... ))) But after a short conversation with me, they had no questions for me and I was allowed to go back on board.
I described the whole situation in FlyOne's feedback, but I never received any response or apology from them. In general, the tin is full.
Flying with FlyOne is still a "pleasure". If possible, choose other AK.
Have a nice trip to everyone!
See original · Русский
8
August 17, 2024
It's just a branch of HELL on earth. A monstrous company. I absolutely do not recommend it. Of the 4 flights, 2 were delayed by more than 12 hours. It's a pity you can't charge the score in the negative.
See original · Русский
7
December 10, 2023
The application is completely inconvenient, it is unrealistically difficult to buy a ticket, all these surcharges are being shoved around, you need to register before boarding, but if you buy a ticket through tinkoff or airsales or another platform, then no one will even warn you that mandatory PAID REGISTRATION is needed, this is even without choosing a place, and if if you fail to register, you will pay a fine of about 4,000 rubles at the airport ticket office.
In short... not the airline
See original · Русский
8
August 12, 2024
Everyone has already written everything. Paid check-in at the Airport... There are just no words. I sincerely wish this airline to go bankrupt, and the owners to drown in civil lawsuits.
See original · Русский
4
August 30, 2023
This company doesn't even deserve 1 star. My flight 3F 477 from Yerevan to Yekaterinburg on August 30, 2023 was simply canceled and offered a flight on September 3. We were not offered any other options except for a flight to Moscow in 5 hours, and then "get yourself to Yekaterinburg". In addition to my flight, flights to Moscow and Kishenev were canceled. The airline representative at the airport does not refund the money for the cancelled flight. How can such comanies exist? I propose to complain en masse to the Federal Air Transport Agency
See original · Русский
7
July 22, 2023
The company's work is disgusting. Flights are postponed all the time, including at the very last moment. Due to the postponement of the composite flight through Yerevan, there was a discrepancy, and I had to urgently take a second ticket for 26 thousand in order to catch up on business. I waited 3 months for a refund, wrote to all kinds of support services, there is practically no feedback, it is impossible to get through, I have already given up, but, in fairness, the money returned by some miracle. The return flight was also postponed, namely, the second part of it, and we had to spend a day in the transit zone of Yerevan! They suffered in ridiculous poses on chairs at the airport, someone was sleeping on the floor, waiting for a flight to Moscow. In the end, Victory was sent for us! another plane. but at least something. No one is responsible for all this, is not responsible, and will not apologize. It is now possible to get to Moldova only by this airline, there are no competitors, so they do what they want. If you really need to, and you have to fly like this, then be prepared for extreme, take care of your nerves.
See original · Русский
7
June 14, 2023
Only extreme necessity can force a person to contact this company. Of the two flights I flew, two were rescheduled. Do not book seats in advance and do not buy additional services, for 90% , you will not be able to use them. Flights are postponed several times, check-in is long and confusing, and the staff, if you find them, is polite. Literally, for all their shoals , he worries with you . Since they borrow planes from other companies, the rules often change.
See original · Русский
6
August 30, 2023
Airline is one empty word. It was necessary to fly to Armenia from Novosibirsk, tickets were only for this airline, as a result, the departure on 08/25/2023 was constantly delayed, at the scheduled departure for 19-10 they boarded the plane at 21-45. Today (30.08.2023) there should be a departure at 10-00 (morning), we were already preparing for departure and a notification arrives, the flight is postponed to 08/31/2023 at 01-00, at this time the flight is again postponed to 03-30, and one hundred percent will still be postponed. Many people write that tickets are cheap, absolutely not cheap, we picked up a direct flight, tickets cost 50 tr. (previously S7 flew, tickets there cost no more than 36 thousand). In fact, out of additional expenses, the hotel paid for another day at its own expense, the transfer was canceled (since it was originally paid for, but there is no strength to transfer it, and so the payment goes with each change in the time of car pickup). The airline does not get in touch in any way (although they should contact you and provide free hotel accommodation when rescheduling the flight) - this is nothing. They communicate by phone only in Armenian. The result is additional.the cost of rescheduling the flight is more than 20 tr. and it is not known at what time we will take off at all.
See original · Русский
7
June 27, 2023
The most terrible airline in the world! All flights are either delayed or canceled. There are no planes of their own. The chance to fly away is Russian roulette- lucky or unlucky. We were unlucky. In Yerevan, the flight was delayed for more than an hour. We flew through Chisinau to Valencia. As a result, not only were we late for the connecting flight from Chisinau, but it was canceled altogether that day. We were held in the transit zone in Chisinau for more than a day, then it turned out that there was another hour delay. As a result, some Malaysian or Filipino plane arrived and we were taken to our destination. Back is even better. 2 days before departure, the flight was postponed from 17.06 to 20.06, that is, 3 days ahead, and on 19.06 a message came that the flight from Valencia was again postponed from morning to evening, our plane to Yerevan leaves without us. Oops, like I'm sorry, it just happened. This is a SCAM
See original · Русский
6
November 20, 2023
The company canceled the flight and did not refund the money for the ticket . I asked around with friends , they say that it is their normal practice to cancel flights , while the cost is not refunded . Pure fraud . Flight delays are also the norm. There is no service on board . Budget - it means the chairs are right next to each other. In general, if there is an alternative, it is better not to choose this company
See original · Русский
5
June 25, 2023
Do you know why this campaign is called flyone? because they fly with them once and that's it!
There was a terrible first (and last) experience of interacting with this campaign. Today we flew on the Paris - Yerevan flight.
I will list EVERYTHING that went wrong according to plan:
1. Flight delay of 1 hour and 15 minutes
2. Check-in is PAID - 70 euros for two people. it was possible for free only the day before departure, but of course no one warned about it, it was unprofitable) as a result, check-in at the airport took 40 minutes for us and + an hour of waiting (other passengers dealt with representatives of the campaign for the same reason)
3. we were put in different places and absolutely not the ones we paid for in advance. After long negotiations, we were still given our seats
BUT THE FUNNY THING IS: we bought seats on the plane in advance, which are not available. We had a place G, and that just doesn't exist. and we weren't the only ones who had such a problem - it also had to be redone
4. Next, some kind of left-hand surname was indicated on the boarding pass. it turned out this was already before boarding and we urgently had to change our tickets. As the campaign representatives told us, "our colleagues must be tired."
5. the tags on our suitcases were mixed up and our luggage was incorrectly registered, we had to redo it
6. it was very stuffy on the plane, the condition of the seats was terrible
7. and of course, no one gives you food or even water for free, but it takes 4 and a half hours to fly
horror, if it were possible to put 0, I would put it.
See original · Русский
13
September 3, 2023
Terrible airline!!! I do not advise ANYONE!!! I bought a Moscow-Yerevan ticket for almost 30 thousand. (it was a connecting flight) moreover, the flight was postponed twice + I paid for check-in for flight 3600 🤦♂️
Relatives also got paid for check-in. And there is not a word about it on the site so that people know and register online. They didn't even give me a bottle of water, for comparison, another airline flew back and handed out a bottle of water to all passengers. This was the first and last time the ticket was purchased by this company. It is better to buy more expensive, but a normal airline.
I say again, I DO NOT RECOMMEND IT!!!
See original · Русский
9
December 18, 2023
Terrible experience with the airline! The site promised convenient online registration, but when it came time to register, it turned out that this was impossible. I had to spend time and money checking in at the airport, which is 40 euros per person!!! For the usual registration, . I will never fly this airline again and I do not recommend it to anyone!
See original · Русский
7
March 7, 2024
It is not possible to buy tickets in Moscow by this company, they are the first in the ratings in the application, but when you fill in your data, your passport is not found. Remove them from the price rating or give them the opportunity to buy tickets through them!!! In February 2024, it was not possible to do this...
See original · Русский
5
September 28, 2024
Only the negative, unpleasant staff, does not pull to the European standard.
See original · Русский
3
3
June 24, 2023
The worst company in the world! Beware of flying with this company! Registration is extremely slow. We almost missed the plane! At first I couldn't figure out why - everyone seems to be working at the reception... But then it turned out that they have paid registration, Carl, registration is paid! You bought a seat, paid for your luggage, and then you have to pay for registration!!! But that's not all! Regular cabin size hand luggage must be paid additionally, because according to their standards, you can only carry luggage the size of a woman's clutch on the plane for free! As a result, I paid another 20 thousand rubles for 4 tickets at the airport! At the same time, you first stand in line for check-in and baggage check-in, then you get a piece of paper and you stand in line at the checkout (one for all check-in counters). And you can't pay anything online - one day before departure, this opportunity is lost... The guys did not need to open an airline, but a funeral agency where no one is in a hurry...
Never, you hear, I will never use this airline, even if I have to stay for a day in some city
See original · Русский
18
August 17, 2024
I flew back and forth to Nice in August of the 24th year; without delay. The plane is old, but clean, the flight attendants are polite. The ticket was without luggage, I had a backpack and a small package - they let me through without question. I was satisfied with the flight. They say there have been global changes in the airline and Armenia is now a priority for them, and they will develop this direction.
See original · Русский
2
8
June 22, 2023
An absolutely rubbish low-cost airline. Hand luggage by default is the size of a small briefcase and 5kg. If you try to buy hand luggage, up to 10 kg, an additional payment of 20% of the ticket price is OK, I am ready to pay extra. But they also impose a paid check-in for the same service. Another 20% of the ticket price. Otherwise, there is no way to buy hand luggage without buying a paid registration. I have not seen such a dilutionist anywhere else. P.s. The flight was eventually postponed to the next day, without notification. Despite the fact that I had an additional SMS notification. An employee of the company at the airport, accustomed to this situation, sent everyone to the forest, called the police and locked himself in his closet. Time was wasted, I had to go to Tbilisi by taxi for a horse price tag. Among the same passengers as us, who had their flight rescheduled for a day without notice, there were those who have already been rescheduled 2-3 times.
See original · Русский
9
July 24, 2024
They were supposed to fly on July 23 on the Yerevan-Chisinau flight, and a couple of hours before the flight, dozens of passengers, including me, had their flight postponed to July 26, because the Ararat-Armenia football team was supposed to fly instead of us. That is, the airline does not care at all that you chose a certain date, bought a ticket, already managed to check in for a flight and arrive at the airport — if someone needs it more, and who has more money, then please, and you are an untermensch. Naturally, the airline is not going to compensate for anything. To my reasonable question to the representative of the airline, whether there is any guarantee at all that we will fly on the 26th, he rudely replied that he had no guarantees for me that tomorrow there would be no end of the world.
See original · Русский
7
April 13, 2023
each flight by this airline is a surprise!)
it may be like this:
we flew a connecting flight from Chisinau to Moscow via Yerevan, between the planes 1.5 hours in total
in Chisinau the flight was delayed, respectively, we did not have time for the connection, the
airline delayed the flight to Moscow, we met everyone at the exit of the plane in an organized manner and carried out quickly and calmly on the second flight to Moscow Already
or maybe this is how it is: they charge an additional fee for registration (in my case, 30 euros), if you have not registered online, they can start announcing the last landing almost an hour before departure, and then you will sit on the plane for the rest of the time, they will send you to pay the devil what and the devil where (at the new Istanbul airport) to give you boarding pass
Strictly speaking, not knowing the laws of this company does not exempt from liability))
We read the fine print, footnotes, etc.) and we also register online)
See original · Русский
10
1
September 27, 2023
I bought Yerevan -Sochi tickets for air sales, because they are the most convenient according to the schedule and connections. I read reviews - I couldn't sleep at night. I was afraid of delays/cancellations and being late for the trail. Flight. But everything was on time, the crew did well. Now about the prices. In a circle, having paid all the commissions, we received a price tag of the Aeroflot level ((. I don't know where this is a low-cost airline....
See original · Русский
8
March 4, 2023
Terrible airline!
Bought a ticket for air sales, since this flight was not presented in the company's application
, Then bought a ticket, so be it, the price seemed attractive, bought additional baggage, everything is OK too
I added a flight in the application, everything seems to be OK
But then the lawlessness began
I tried to register online, there was an error in the application during registration until the moment when it was no longer active online
I arrived at the airport, they asked for an additional 30 euros for registration, although even in the services I had paid for registration
When asked what was going on, the staff said that they could not help in any way, apparently there were errors in the system, and my requests would not be processed in any way!
I vowed not to fly this airline anymore.
Thank you for the service, I flew away with a good mood and at times spent money for a ticket, although I could not fly with a low-cost airline for the same amount
See original · Русский
32
1
August 14, 2023
It is very unclear how to issue tickets for this airline when you fly with your internal Russian passport, when only a foreign passport is required there, it is not possible to call, I would like to be able to buy tickets for the Yerevan flight with your internal passport.
I hope the airline hears me.
With respect
This airline brazenly collects money for 3,500 rubles from its customers for the fact that people who bought tickets from this company did not register online, and also brazenly demand 3,600 rubles for a baby stroller, in a word, this is one of the worst airlines!
See original · Русский
7
April 20, 2023
And so, literally today, my beloved wife could not fly home with this airline. The point is. There is a flight, but due to overbooking, we decided to reschedule her departure for tomorrow. No compensation was offered, despite the fact that it is provided on the airline's website, the manager sent it in a mild form to ***. Upon arrival, we will prepare a claim to the counter agent for damages. And also because of missing a planned work event with children for a charity foundation. I don't want to soften up, it's just that the situation itself is wild. Their mother is in another country for a day. Just because the airline. I decided so. Shit is a company that can't fly. Yes, I forgot to add for check-in in the lapping application and at the airport you will have to pay extra. From 20% of the ticket price. All this *** with cheap airline tickets is a complete mess. In fact, you can fly with a more expensive company for the same money. I hope many people will see this review of mine.
To summarize:
1) the company is shit, to put it mildly
2) the staff is determined that you just go away from them. They are not rude, but they just leave the information desk.
3) there is no attitude towards customers
4) compliance with our own and international rules of flight registration and passenger transportation. Nothing. Even knowing that they are violating these rules, they continue to violate them.
5) I understand that I will not change anything with this, but if at least 1-2 people refuse to fly them or at least refuse their services, it will be a small victory.
6) I understand that this may sound like hysteria. But I also want to prepare an application to the transport prosecutor's office to conduct an audit of the activities of this airline. I know it won't solve anything, but I hope it will add to their hemorrhoids.
7) I hope the ticket aggregator sites will start filtering the carrier companies a bit.
See original · Русский
47
August 14, 2024
A strange company. We wanted to cancel the booking of tickets, but it is practically impossible to do so. As a result, the money for the tickets was not refunded, although they called the hotline and wrote in writing.
See original · Русский
4
September 29, 2023
We flew to Yerevan with this company. The only thing is that you need to check in for a flight on the website of this company, otherwise you will have to pay for registration at the airport. On the company's website, first familiarize yourself with the baggage requirements, also do not be surprised that you will have to pay separately for seats on the plane. And in general, I liked everything.
See original · Русский
8
April 1, 2024
I am writing a rare positive review about FlyOne
I think like many others, it was only AFTER buying tickets that I started reading reviews about the company, of course I was in terrible shock, fines, delays, paid registration, etc., but I hasten to dispel your opinion and tell you about my flight with my husband from Moscow to Yerevan from 04/29/2014 to 04/31/2024
The first thing I didn't like started from the moment of purchase, the site is usually in English (but if you go through the computer, an automatic translation appears) and when you buy it, it didn't just let you buy a ticket (without buying a certain place), but I don't remember how in the end I just bought a ticket without a place, in my opinion through The official app
After the purchase, it turned out that the ticket was non-refundable, it was not written in advance, well, or I did not see it
When the tickets came to the post office, it turned out that registration was also paid, that's when I started reading reviews and was horrified, but I'm telling my experience
Check-in is paid at the airport!!! If you register online 24 hours in advance, it's free! However, it is unrealistic to choose a place, and as if they give places randomly. But before that, you need to register with them in the application, I advise you to do this immediately after buying tickets, that is, do not wait for registration to come, because as the experience of other passengers shows, the application simply did not allow me to register, I had no problems. You also need to print the boarding pass on A4, if you do not do this, there will be a fine of 5 euros from the ticket, I printed both ways, they were not useful to me anywhere at all, BUT!!!
People wrote that with a self-printed Coupon (after online registration), they were already sent back to the physical registration in the green zone, respectively, with a fine of 40 euros per ticket, my husband and I decided to play it safe and when we arrived at the airport we went once again to the physical check-in desk and double-check whether we did everything that way, well so that the airport staff would print out the NORMAL boarding pass again, and not on a piece of paper, and this was the right decision! As the Sheremetyevo employee himself said, they confirm your documents at the reception
We calmly went through all the check-in and boarding, people wrote that the boorish staff, this is not so, we were accompanied in both directions by excellent staff, yes, food / drinks on the plane are paid, but the prices are normal, water 200p, tea and coffee in the same range
As for the plane, 3F-328 flew there, to be honest, it's not the most comfortable board, the seats are close to each other, just like in Victory
We flew back on flight 3F-323 and it was Mega comfortable, no worse than Aeroflot
Speaking of seats, my husband and I were seated in different rows, but the stewards allowed us to change seats, with the consent of other passengers, as a result, we flew there and back together, no one dug in
The planes are clean, I didn't see anything old, as it was written in some reviews, the pilots are generally cool, a soft takeoff and landing are provided for you
Due to the fact that the planes are small, that the landing, that the "disembarkation" took place very quickly
In general, I do not understand where the 1.3 rating comes from, we were satisfied with this company, the main thing is to read carefully the rules of this company)
More importantly, if you have any questions, the support service will answer all of them, to be honest, I've been pestering them with questions, even dropped our boarding passes, to check, they are for everything they answered patiently within 5-10 minutes
See original · Русский
1
7
February 28, 2023
I am one of those who, after reading the reviews, prepared for the worst. But in the end, I have the most positive impressions about this low-cost airline.
I was flying Moscow-Yerevan-Tel Aviv. With both flights, there was a situation that not only did not delay the flight, but the landing began even earlier than usual, as a result, the plane took off at exactly the specified time, if not a little earlier. I don't remember anyone being so punctual.
Stewards and stewardesses are mega-polite, extremely smiling and rush to help in any little thing. There was not a single "I didn't get enough sleep today and I don't have time for you" face among the workers on board.
Yes, all the food (I just don't remember if the food was on sale, maybe I'm lying) and drinking for money, you need to know in advance. They are sold for rubles, Armenian currency or euros.
Oh, and the plane wasn't wildly cramped inside, so you put your knees on your chest, and there was a normal distance between the rows. Obviously more than most of the airlines I've flown recently.
In order not to pay extra for check-in at the airport, you need to register online. And print out the boarding pass. I typed, but I didn't need it. Plus, when you register, you definitely pay extra for choosing a place. And we must not forget to pay for the luggage, if necessary.
In general, I liked everything, even I was not too lazy to write a review to them for it.
See original · Русский
2
17
July 23, 2023
I want to describe the situation and then I will demand a refund in the amount of 6,000 rubles (or 25958 Armenian drams), which was taken "allegedly for checking in at Yerevan airport 3.5 hours before the flight departure." Flight 3F 333, departure on July 24 at 01 o'clock. Passengers Petrovich V. V. and Petrovich N. A. Firstly, the ticket does not indicate that it is necessary to register in 4 hours on the Fly One company's website, secondly, at the Fly One representative office on the 3rd floor of Yerevan airport (an arrogant man), as well as registrars 1 (a girl) and 2 at the counter (a young man) registrations did not provide information and rules on paid registration. I ask you to return the funds in the amount of 6000 rubles.
See original · Русский
6
2
June 18, 2023
Who will fly flyone-check the registration seven times (you can buy tickets, then pay for additional baggage on the website, choose paid seats and somehow miraculously fail to check in and pay 30 euros per person at the airport., do not take tickets for connecting flights with a short interval between transfers. They are late, you run to the check-in desk with an already existing electronic registration, but the staff gets up and leaves. Airline employees do not know that their flight has been rescheduled. I received an email about the flight postponement a week in advance, and flyone is not aware an hour before departure. They told me thank you. The top is not the competence .
See original · Русский
8
February 1, 2024
Bypass this airline, I flew on flight 3f 476, 01.02, I did not know that there would be a paid check-in at the airport, I was stripped of 76 euros, since they offered only paid seats at online check-in, it's better to choose another carrier for the same money
See original · Русский
5
July 4, 2024
A good airline. You need to carefully read the tips when buying tickets and will just be guided by their prices and rules.
See original · Русский
6