Fly One
651 review
May 7, 2023
Check-in at the airport is 30 euros per person. Luggage of 20 kg when purchased at the airport is 100 euros.
You definitely need to create an account on their website. In order not to pay for check-in at the airport, do not forget to do it in advance.
Online registration is kind of weird. It's not clear to the last whether you passed it or not.
The amount of hand luggage is not heavily controlled. There is a website in Russian.
It was not possible to contact the company. The request to change the data in the personal account was not answered either in the feedback form or by e-mail.
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5
September 8, 2023
I highly do not recommend this airline. Flights are constantly postponed and cancelled. I flew with them on August 1, 2023 St. Petersburg-Yerevan-Paris. The first flight was delayed for 6 hours, it is clear that I did not have time for the second flight. This is a normal practice for them. They had no options to put me on another flight, because the return flight to Paris was in 2 days. Letters to support and the phone are not answered from the word at all. They have few boards, if a breakdown occurs, this entails a whole series of delays and postponements and cancellations of flights, because they simply have nothing to replace.
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7
July 29, 2024
They didn't feed me during the flight, I was with my children and my wife. Flight delay. Long loading of luggage. The windows in the cabin are dirty
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4
April 27, 2023
The worst airline in the world. Disgusting service and the most inconvenient booking on the site, it is impossible to get through by phone. But the most important thing is the CONSTANT postponement of flights. And not for 1-2 hours, but for whole days. We bought a ticket from Yerevan to Dubai on May 5th. Then the flight was postponed from May 5 a day ago to May 4 and generally to another time. I had to book another hotel, cancel my taxi reservation, and take time off from work. After that, every day I went to check if nothing had changed (because for some reason information about this is not always sent to the mail). I go in today - and there is a date of May 7. That was the end of our patience and I applied for a refund (which, by the way, can take up to 30 days). My mother also flew with this airline from Yerevan to Moscow - the flight was delayed at the airport every hour (in order not to pay customers for a long downtime of more than 6 hours). So I don't recommend flying anywhere with flyone at all.
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22
July 31, 2023
The most terrible airline. We bought tickets in advance, even paid for the seats in front, arrived at the airport in advance and as soon as the check-in window opened, we came up and were shocked that it was almost three hours before departure, and check-in was paid - 3800 per person!!! What kind of figure is this, where did you get it from? The divorce is clean, it is not written anywhere, except if you specifically go to the site and look for this information there. Moreover, in response to the claim, an employee of the company in Minsk. Waters threatened to tear up our tickets, rudeness and divorce people for money out of the blue.
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8
August 5, 2023
The only normal ones are flight attendants and pilots. The rest is gypsy stuff with pumping out money for any sneeze, hard tipping of passengers by flights and time.
I've been struggling with checking in for a flight for 2 hours, although I've done it with them repeatedly! The selected places (AND PAID FOR WITH ALL THIS) suddenly result in coupons coming in a chaotic order, the site allowed you to change at first, and then the function suddenly became inactive. IN SHORT, IF POSSIBLE, DO NOT CHOOSE THIS DESK
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8
December 31, 2023
The most recent company, I've heard a lot about cancellations and delays, and I've always been wary of the services of this company, but by fate I had to buy a ticket from them once, the flight on 12/31/2023 at 02:20 was postponed twice an hour, I'm sitting in the boarding area and I'm not sure I'll fly at all.
They charged 40 euros for registration.
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7
February 28, 2023
I give 2 stars only to the pilots and flight attendants of this company, although they deserve 5 stars!!!!! The organization, the website and everything else should be given 1 star! I bought a certain place, but they put me in another one anyway! And during transit in Yerevan, it turned out that there was no registration for the second flight for the entire aircraft, although it was impossible to do this (the site allowed only the 1st flight to be registered, and the 2nd site gave out "as already registered") The whole plane had to go through customs and pay for registration.
Once again, I want to note that pilots and flight attendants do not deserve to work perfectly, and this attitude in everything else just casts a shadow on them - they do not deserve it!
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13
1
July 2, 2023
I was in transit through Yerevan. The flight was postponed twice. At the first transfer, I had to sell cheap air tickets and buy them twice as expensive, since thanks to their transfer it was no longer possible to catch a connecting flight. And a couple of hours later, after new tickets have already been purchased, this "company" reschedules the flight again, to almost the original time. The first and last interaction with this "company" cost -500 euros and a lot of nerves spent. I do not advise against the word at all, this is the first time I have encountered such an attitude.
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7
September 13, 2023
I do not recommend this airline! That's just terrible... The service is a minus, not a plus. I flew with this airline for the first and last time. We were late for departure, we asked for 30 euros for check-in (for the first time in my life I am faced with such a divorce). They asked to pay only in cash in euros! Are you serious? Neither the card nor the dollars satisfied them! The water during the flight is only paid and again, you cannot pay with a card. In a word, this is a mockery of customers!
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6
January 19, 2023
After reading a lot of negative reviews, I did not want to fly with this company to Chisinau at all. But the circumstances turned out that the tickets through Istanbul were several times more expensive and the transfers were too long than through Yerevan. And then we decided to take a chance! Honestly, I was outraged by the negative reviews and decided that if everything goes well, I will definitely write a review! It turned out to be an absolutely normal company, no worse than others. They don't feed me, so what, I flew with only one company, which was fed on board! It's not critical for me. Those who cannot wait can buy food for a fee, the menu is presented on the plane. Can't check in for a flight??? Yes, it's simple, I went through the computer, entered the data and everything is ready, no glitches! I also downloaded the app and bought tickets through it. We received FREE boarding passes at the airport counter! Of the three flights, one was delayed for 40 minutes and that was not their fault (I do not exclude that maybe I was lucky). Notifications about flight time changes are sent by e-mail. The staff is also friendly! A glass of water was brought free of charge upon request. In general, everything went well! There was more panic..
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4
16
May 14, 2023
Half a star! What's wrong with your site, what a shame! It is so crooked that it is disgusting to enter!, both from android and from a computer. There are 2 options in the document type: a passport and another type of document. You cannot choose another type of document, only a foreign one. We are flying to Armenia with a Russian internal passport, but there is no such option as just a "passport"! Ok, I think I'll choose a foreign passport, I choose, I enter the internal data, of course without expiration date. because there is no expiration date in the Russian internal passport, from the word at all! So I typed in the data and voila, your most trivial site does not skip the payment, because the passport validity period is not entered! I almost broke the monitor! Burn in hell, the creators of this """"site""""!
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16
May 25, 2023
Finally I decided to write, maybe it will help others not to make my mistake. I want to forget this story like a bad dream. She was supposed to leave on April 27, 23. Flight 325 to Armenia was initially postponed 5 times for 2 hours and then canceled altogether. We spent almost a day in the airport before the next flight, which we had to buy urgently from another airline. Fly one representative (the vile strikashka) did not try to help us in any way, and even more than that, he hid, went somewhere, and pretended to be busy. On this day, the company canceled 3 more flights, so there are a lot of victims. Upon returning, I tried to contact the company through the website of T. He refused to register the claim at the reception. Having sent at least 10 emails through the feedback form, I did not receive a response. As a result, the money for the ticket had to be refunded through the bank. It turns out that this company is famous for such an attitude and almost every second flight is canceled. How they work is a big question.. Apparently, they just steal in this way in the hope that the money will not have to be returned. Not to mention that we were not offered any water or anything.. We didn't get any apologies, and the girl who was with the old man offered to bite her tongue when we started to get indignant. Because everyone was on edge and kind of had the right to do it..
Carefully, when choosing a ticket, think 100 times before you decide to use the services of these thieves and scammers
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14
June 18, 2023
I bought a ticket through this airline for the first time. I tried to register online, but there were some technical problems on the site, it didn't work out, I didn't even create my personal account, I spent half an hour on all this and eventually scored because I had a suitcase and I decided that I would take it anyway, I think I will register there. Already at the airport, when I checked in my luggage, I was surprised that check-in was paid - 3,500 rubles. To be honest, I am an abaldel, I have never met such a dibilism. When I was told that registration was paid, I thought, well, probably 500 rubles, although even this is also strange to me, but 3500 is just some kind of tin. In general, keep in mind such a moment
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6
September 22, 2023
Systematic flight delays, 2 times more than 8 hours. Paid on-site registration and infernal prices for overweight.
Boorish attitude of employees and operators .
They lost my luggage, and then did not return the money, referring to the fact that I had to provide papers confirming the loss of luggage (which the airport staff did not provide). I paid for the baggage guarantee service separately.
In general, one of the worst airlines in the world
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7
October 16, 2024
Disgusting company . Delays , paid registration , knees are resting
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3
July 13, 2024
They charge money just like that, for registration at the 4k airport, for online you need to register and create a profile on their website
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3
August 18, 2023
Even walking to Yerevan is better than flying with this airline. It's even better to overpay and never contact them.
UPD
A year later, I came back to them. The flight was first postponed an hour earlier, then 8 hours later, then 4 days later.
So I want to add to my review — it is also better to walk to Tehran than fly by Plane)
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10
January 11, 2023
I flew from Yerevan to Chisinau. And in 10 days from Chisinau to Yerevan, and from Yerevan to Minsk. In Yerevan, when checking in at the airport for departure to Chisinau, like many, I got to pay 30 Euros, paid 2500 rubles, it was good that there was cash. You can't pay with your phone, and you didn't have your card with you. When I flew back, I had already prepared, checked in online in advance, printed out the boarding passes on A4, and stocked up on water. I was very worried that the flights would not be delayed, so as not to be late for the next transfers. I was very lucky, all 3 departures were on time, only one was postponed 30 minutes earlier, which I learned about in half a day. But in the future, if possible, I will refrain from flying with this airline, because there are many risks associated with rescheduling flights
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7
3
June 11, 2023
Terrible airline! Don't buy tickets! The flight was on March 27 to Yerevan. As a result, the flight was postponed for a day. Such a flight did not suit us and we requested a refund because there was such a function. The money was supposed to be returned within 30 days. But they never returned. The return flight from Yerevan was on April 15th. Cancellation of the flight altogether. There is also a request for funds. In fact, nothing has arrived, it is impossible to contact them. Tickets were bought quite expensive for this company of 16,000 thousand in one direction only. A friend flew from Yerevan to Sochi on the same dates on another flight, also canceling the flight in just a few hours!
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9
January 12, 2023
Oh, I can tell you a lot of unflattering things about this company!!! Flight from Moscow to Chisinau and back via Yerevan. The road there is without complaints. Yes, an old plane from Yerevan to Chisinau, yes, without food and water for a fee (by the way, cheaper than at the airport), but this is a low-cost airline, and all the conditions are honestly spelled out, do not be lazy, read carefully when buying a ticket and then you will really save a lot. As for the staff, the pilots can fly, the stewards can serve. Everything is fine here. But!!! It feels like the a/c has only two planes, and the flights on the schedule seem to have a whole fleet of 50 aircraft. Delays, cancellations, postponements and delays again. I arrived from Chisinau to Moscow a day and a half later. Well, they would sell tickets with the date "fly sometime". Disgusting representatives of the airline in Yerevan (and the airport is a mess, to put it mildly), they also forgot to load their luggage. Upon arrival in Moscow, more than 30 passengers did not receive their luggage! Do not use the services of this airline if you value your time and nerves!
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20
2
October 28, 2023
It's worse only in winter with a slide on a cardboard ... registration on the website is sick with cancer, registration at the counter with huge queues and surcharge, all flights are delayed, even a glass of water will not be offered in flight. My advice: pay extra and fly with another company, it's better to give up one evening at a restaurant than be friends with this office!
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9
October 24, 2022
MUST-READ:
To everyone who is going to fly with this company, I can say that you just need to be prepared for that: that in flight, you will not be fed or watered, in general, only for money; flights can be delayed repeatedly if you are in a hurry and you need to be on time, not your option; check-in, you need to close online 4 hours before the flight, it opens 24 hours, print the ticket and boarding and You are calmly going to land. The price for the flight from Moscow to Chisinau is quite adequate, the flights are delayed, but regular, do you want to save money and fly? Your option, if you want comfort and don't bother, look for something else. If you are ready for what this company can give, then you will not need to write reviews on emotions.
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18
5
August 17, 2023
We flew from Sochi to Yerevan. We arrived at the airport 3 hours in advance to check in. Suddenly, at the reception we were told that we had to pay 3,600 rubles for registration for 1 ticket. I had 2 places with the child, I had to pay the last money and ask my family to pay for registration. There is no limit to my indignation. It's just a mockery of passengers. Disgusting.
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8
June 21, 2023
imagine the worst airline in the world... It's her, flyone!!!
if you respect yourself at least a little, NEVER FLY WITH THIS FLYONE AIRLINE!!!
check-in is paid 3,500 rubles or 50 euros. There is zero respect from the airline staff at the check-in desk! They don't even give you a glass of water to drink on airplanes. the water is paid. if there is a card and there is no cash, they will not give you water to drink.
the plane was delayed for 2 hours, if you fly further by transfer, you will be late 100%%
I do not recommend this airline at all!
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7
October 6, 2023
I flew from Chisinau to London on September 28, 2023, paid an additional sum of 70 euros for the second suitcase in London, they did not give it to me, disappeared, 8 days have passed, no one answers or returns lost my luggage and no one gets in touch filled out everything in London about the loss of the suitcase And in response silence no one flaivan
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7
October 31, 2023
There was a flight at the end of August from Yerevan to Istanbul, and then back. Everything was on time, registration in the application was correct. The printed boarding passes were not asked. Hand luggage was taken according to the required sizes, but I saw that they were also allowed with large backpacks. The staff are polite, pleasant. Disadvantages: very dirty toilet
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7
May 3, 2023
The most miserable airline. In 100% of cases, flights are repeatedly postponed for a period of 4 to 20 hours. There are a lot of chances that you will fly away even on another day and all your plans will go to hell. Their work scheme is as follows: they set a convenient time (daytime), recruit a certain number of passengers. Next, they arrange their "flight" with another airline. And you will definitely not be flying on this a/c plane. Their planes fly only from Yerevan to Europe and back. There are always transfers from Moscow to Yerevan and back to Moscow. For example, flight 3F1311 from 05/02/2023 was scheduled to depart from Yerevan to Moscow at 13:00. The flight was postponed to 23:20, then to 00:20 on 05/03/2023, then to 02:00, then to 02:45. And of course, the flight was connected to another aircraft, red wings.
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7
March 29, 2023
The airline sucks like hell. I don't recommend it to anyone. Overbooking is a common and frequent thing here. At the same time, the company's representatives do nothing at all to help customers. Personally, I flew from Yerevan to Moscow, got on the notorious overb. With 120 seats available on the plane, the airline sold at least 18 extra seats (this is what I personally counted while I was standing in line to a representative of the company, all these 18 people were supposed to fly on my flight). Most of all, I was touched by the situation with a woman who was flying with a wheelchair-bound mother. They were given overbooking tickets for different flights to different airports in Moscow. Draw your own conclusions.
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12
January 28, 2023
I'm a terrible aerophobe, I read reviews about this airline before the trip and almost bought tickets for another flight, but there were no suitable options and that's good!
We flew on the Istanbul/Chisinau flight/Istanbul. We checked in online, printed out the boarding passes and that's it, no problem. No additional fees. There was no luggage, they did not find fault with the hand luggage. The staff is excellent. Soft takeoff and landing (this is important to me! By the way, on the S7 flight it was shaking so much that I almost broke the armrests).
Of the disadvantages, the planes are not new.
You can buy water on board, it costs 2 euros.
We were lucky, more than one flight was not delayed.
In general, if you carefully read the rules of a / k, then there will be no problems. And if you need everything to be "expensive and rich", then you should go to Turkish Airlines 😉
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13
November 27, 2022
I will tell you my experience of flying with this company. I must say right away, our case is not easy, since two more cats were flying. We bought tickets online on the website, where we immediately added animals, so we did not find fault with the animals at the airport, we just looked at the certificates and passports. All stages of the flight were sent to the mail, from "your departure is coming soon, it's time to go to the airport" to "changing the check-in desk". The flight was delayed for 2 hours from Vnukovo, but otherwise everything went well. We flew from Vnukovo to Yerevan perfectly, a normal plane, does not fall apart, it is quite comfortable. The staff is pleasant, they were ready to help with any question. They were allowed to put two carriers in the back seats, as there was a lot of free space in the back. We took off from Yerevan to Chisinau in 16 hours, without delay. Our things were transferred to the flights themselves, we received our luggage already in Chisinau. There were no problems with checking in at all, you just need to read the conditions on the website, we bought a ticket 3 days before departure, at the same time online registration became available, we checked in and boarding passes were sent to us by mail. In Vnukovo there is a special free terminal for printing a coupon from your phone, and in Yerevan they just print it for free at the reception desk. We did not have any additional fees, on the contrary, we had a computer in a box with us as hand luggage, it did not fit a little into the frame of hand luggage, but the staff turned a blind eye to this and gave out a tag. The plane from Yerevan to Chisinau was not as new as before, but in principle it would not take long to fly, so it is not critical. Throughout our journey, all the stages arrived at the post office. In general, everything was fine with us. On the way to Chisinau, euros, rubles and even drams were accepted for payment on the plane, so there are no problems with payment. The polite staff, everyone was touched by the cats, the animals were tagged with "priority luggage". My opinion is that most of the negative reviews are like this, only due to people's ignorance and not careful reading of flight conditions.
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10
11
May 28, 2023
When registering from Yerevan to Moscow, they just took 25,000 drams for registration, (apparently someone is completing the house and lacks money) they provide seats for free if you register via the Internet, they gave you a seat without folding the backrest, as I flew on a chair for 4 hours, I do not recommend flying with this company, the flight was delayed, judging by the reviews it is normal, don't get fooled by cheap tickets, as a result, it costs twice as much, not counting the nerves, zero balls of this disgusting company.
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6
April 24, 2023
The worst airline to choose for flights. They postpone the flight a day ahead, they may not even send notifications about it - so in the most unpleasant case, you will find out about it right at the airport. Don't get your hopes up: both my flights were rescheduled: from Moscow to Yerevan and from Yerevan to Moscow. The first one even twice: first for a day in advance, then for another 2 hours. If you have a night flight, you shouldn't wait for humanity either.
Support responds only when they feel like it. In other cases, you will be completely ignored.
Do not buy seats in advance - your flight will be rescheduled anyway, the company will put you and a fellow traveler in different seats, and again ask for money for the seats you need. And the company has fixed in the rules that they can do this.
The company writes on social networks that it has achieved leadership positions in a short time. I don't know how she did it, but this is the first company that has a 1* rating here with so many ratings. So she definitely won some leadership.
Draw your own conclusions.
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12
April 4, 2023
Never fly with FlyOne Armenia. During the week, we managed to make 4 flights (Moscow-Yerevan, Yerevan-Tbilisi, Tbilisi-Yerevan, Yerevan-Moscow) and all 4 were made with delays. The initial flight from Moscow to Yerevan was canceled, we rescheduled the flight to another day. The already rescheduled flight was delayed for 12 hours. The flight from Yerevan to Tbilisi was postponed for 2 hours and we were transferred to a plane of another airline (Tbilisi Airways), the return flight from Tbilisi to Yerevan was also postponed for 2 hours and also put on a plane of another airline (Shirak Avia). A day before departure from Yerevan to Moscow, we received a notification that the schedule has changed and we will depart on April 2 at 02:15 instead of April 1 at 22:00. We arrived at the airport, we were told that we were transferred to a plane of another airline (Red Wings) with a change of arrival airport (Sheremetyevo instead of Vnukovo). In total, this flight was first shifted to 03:05, and then to 04:40. My nerves couldn't stand it anymore and I went to the airline representatives to figure out what kind of bullying passengers were (they didn't even start checking in, everyone was sitting near the airport entrance). Naturally, I was not the only one who was indignant, and the dissatisfied passengers who came to the representative of the company were transferred to the flight that was departing (attention!) after 20 minutes, another airline (Armenian Airlines) again. We ran to check-in in the last sweat and managed to board. A friend was originally supposed to fly with us, but an hour later, her flight from Moscow to Yerevan was canceled altogether, so she lost all remaining tickets (she hopes for a refund). In general, for those who value time and nerves, it is better to choose other airlines that are familiar with the term "service". Yes, they fly the same way as all other planes, but people were late for connecting flights, paid extra money for housing, lost an entire day of planned travel and spoiled their nervous system from the unknown. If it were possible to put 0 stars, I would do so, but 1 star is the minimum.
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24
April 29, 2023
I bought tickets for my parents MOSCOW-YEREVAN-MOSCOW. At first, the flight was postponed a day ahead, then, upon arrival at the airport, the flight was postponed every 3 hours and after 4 postponements, the flight was canceled. The return flight was also postponed two days in advance by 3 days.
I was also supposed to fly from Yerevan to Istanbul, but my flight was postponed three days ahead, which is why I had to buy another ticket, since the Flyone flight was a connecting flight.
As a result, all the plans went down the drain. Overpayment of money and, most importantly, Flyone never returned the money to me, and ignores all my requests!! It is impossible to get through! DON'T MAKE MY MISTAKES! It is better to take a connecting ticket than FLYone.
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8
1
July 14, 2023
When buying tickets to Moscow Armenia, I did not read the review about this airline
I think they didn't even deserve 1 star.
Upon arrival at the airport, check-in is tent-based and costs 4,000 rubles per person!!My husband and I gave away 8,000
As they say, Everything happens for the first time ( but this situation spoiled the mood for a vacation )
Online check-in is free , but in fact it is paid at the airport 🤯
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5
August 3, 2024
It's a disgrace and a mockery of people. Clowning is simple, you need to put your bag in to understand exactly what kind of hand luggage you have
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5
August 10, 2023
a terrible airline, 4000 for registration per person , there is no information that you need to register online anywhere , money is not taken for what , the girl at the check-in desk rudely began to say that we are not flying anywhere, and you need to look at the information if we try something new , the vacation was great, I do not advise AK, nerves tickled
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7
May 15, 2023
It's a pity that you can't put -5.
Never, ever fly this airline!
The Moscow-Yerevan flight was initially postponed from the morning flight to the night flight - all buttons except "agree" on the link did not work, and then without warning for another day - and that minus two days of vacation.
There is no answer to the mail and phone.
And by the way, the printed boarding passes at the airport did not work because they were transferred to azureir in the end.
The return flight is delayed for two hours (which fortunately is no longer two days, of course).
I'll never get them again, and I don't advise you to
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9
April 30, 2023
A disgusting airline. I flew 3 times - of which 2 times there was a delay of 1-2 hours. the 3rd time the flight was canceled altogether and 1.5 days' notice was sent. They offered to fly the next day.
It is really impossible to fly to the next one, because people have connections with other flights.
As a result, I was forced to buy a ticket from other airlines for twice as much, because this Purchase is no longer in 2 months, but in 1 day. And it's also lucky that others found a suitable flight for a more or less reasonable price on the eve of the May holidays. The moral of this Story is never to go anywhere with this terrible airline again. I would have given 0 stars if there was an option.
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9
March 27, 2023
Disgusting company. Irresponsibility of employees.
One star is too many!!!
The flight was canceled on the day of departure, when online check-in had already been completed and people were halfway to the airport. For example, I got to the airport 200 km away.
The flight is night - no alternatives for passengers, such as transferring to another flight or compensating for an overnight stay at the airport, were provided by this under-company. They stupidly squeezed out money online, and then canceled the flight.
Representatives at Fly one airport could not give any clear answers as to what to do in this situation to the abandoned passengers; they offered to call the international number abroad to this office and ask everything there. People have paid for hotel reservations, deadlines are disrupted, overpayment for the purchase of new tickets at the airport, someone simply does not have enough money, etc. In general, if you want a lot of problems with the flight, then choose Fly one!
By the way, the money for the ticket on the canceled flight has not yet been returned!!
The company is blacklisted - I will never use their services again and strongly advise against it.
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8
June 10, 2024
If you want to try the worst airline, go here. An unforgettable experience is guaranteed. actually, the assessment speaks for itself
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4
1
June 16, 2023
the worst company. they squeeze the butterflies out of you like from a bush. Paid registration? Really? Is it even legal? Are there any lawyers here? why can't I use the ticket, only with a fee. and if I don't have money, then I won't be cured? what is that? is the second bag and package with an additional fee? registration is terminated in an hour, if you are late for a minute, then a fine!!! (and pay for registration... and the bag, too) and they don't feed you yet in flight. It's not such a cheap ticket to have that in it!!!
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4
December 9, 2023
It's just awful. For the first time in my life I came across this
I bought a ticket for 4000 rubles. At check-in, they took another 4,500 at the airport
I'm shocked. It's really a dilution of some kind.
Chisinau and Armenians, come to your senses, this is not the way to conduct business. Go bankrupt
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7
June 21, 2023
Disgusting company! I will never fly it again. With all the surcharges, the flight price is more expensive than other airlines. We rescheduled the flight for a day - we didn't report it. It made us late for our own wedding. The flight was connecting Moscow-Yerevan-Tbilisi. The representative of the company in Moscow was rude to passengers, did not offer any solution other than to write to the mail about the refund.
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5
April 2, 2023
I really regret that I did not read the reviews before buying a ticket. On different sites with reviews, the rating is not higher than one! And the A/c management does nothing about it! He continues to play on the nerves of passengers in the same "spirit"! Constant delays or cancellations of flights, no comments from the crew and apologies! There is nothing to add except to subscribe to every word of negative reviews! Do something! Ban the existence of these scams! Fly one Armenia as well! Absolute boors and not customer-oriented employees!
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12
September 21, 2023
There is no worse company.Not the company, but the horror.If possible, avoid it.The attitude is terrible.It is clear that everyone takes payment for luggage, payment for hand luggage is the same, but to ask for a boarding pass fee (900 rubles)this is too much and there are a lot of such excuses.Soon, probably, going to the toilet in flight will be paid .......
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4
October 31, 2022
FlyOne - buy a ticket, and when the flight will be, we will decide for ourselves!!!
I wonder if it is possible to achieve a level less than 1* in Yandex? I think FlyOne can do it. I really wish that I hadn't spent 2 minutes before buying and typed "FlyOne reviews" into the search engine. But apparently it was necessary to relive this experience in order to share it. So, the flight to Yerevan from Moscow and back (FlyOne Armenia is the daughter of FlyOne Moldova). The return flight was postponed 4 times!!!, the last time 10 hours before departure, in general, the hotel had to be extended for another day. About which a claim was written to the company upon arrival. The answer came 4 months later! I quote
______________________________________
FLYONE ARMENIA Airline sincerely regrets the inconvenience you have experienced due to the change in the departure time of flight 3F-3325 Yerevan – Moscow (VKO) with departure on 06/04/2022.
We would like to assure you that in such situations, FLYONE ARMENIA Airline makes all necessary efforts to resolve the issue, and the airline also takes all measures to inform its passengers.
Our colleagues from Helpdesk have informed you about the change in the departure date by sending you an email to your email address specified in the booking on 06/01/2022.
We would like to inform you that due to the change in flight time, FLYONE ARMENIA offered its passengers the following alternatives:
1) Transfer the ticket amount to your personal account, equal to the initial ticket price plus 10% of the original cost with a validity period of 12 months;
2) Free exchange of departure dates in the same direction.
3) Refund of the ticket price.
You used the ticket and made the flight, thereby agreeing to the new conditions of the Airline.
Therefore, your request for compensation cannot be satisfied by the airline.
FLYONE thanks you for contacting us and is waiting on board our aircraft.
________________________________
The funny thing is that this "cooperator" disables the possibility of ticket refund in the personal account, only cancellation with money transfer to the "casino income". It is impossible to get through or communicate with support in any other way. I really hope that the hype for tickets towards Armenia will end soon and the market will put everything in place.
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54
1
November 7, 2023
It is dangerous to fly with this company, the connecting flight St. Petersburg-Yerevan-Paris on 09/19/2023 went ahead with a bang, but the return flight by the same route was terrible, the delay in departure from Yerevan was for 1 day, no one even tried to provide a hotel and meals, they say, solve your problem yourself.
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5
June 11, 2023
The only plus is that we flew!!! Thank God, thank them for that!!
That's where the advantages end!
Have you ever heard of paid registration???? I am an active user of air travel, but this is the first time I have learned about such a "brilliant innovation". I bought an already not cheap ticket, and at the airport I had to pay another 3,500 rubles for registration! The flight was delayed.
Some negative impressions, I do not recommend it!!!
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5