Freedom Finance Bank
411 reviews
September 9, 2024
Long service
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March 14, 2023
The Bank provides non-residents with the opportunity to issue a multi-currency bank card with a minimum set of documents. Adequate deposit rates. At the same time, the bank has a pronounced "digital" orientation: there are very few ATMs and branches.
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2
3
March 18, 2023
The fact that they open an account for a non-resident is a huge plus. But you need to fill out a huge pile of papers and all about the same thing. Plus, the deadline for opening an account and issuing a card is 10 working days.
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2
November 6, 2022
There is no attitude towards customers. The staff is very unqualified and not experienced. Any question is answered by waiting and forwarding to another manager or to a hotline. One of the advantages is a good coffee shop inside)
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2
December 16, 2023
Customer orientation. Pleasant communication. Friendly staff
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1
June 11, 2024
A good bank, excellent staff.
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January 4, 2024
It is not comfortable and 30k KZT for opening a card for non-residents.
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December 1, 2024
It is clean, understandable, everything is set up to accept and serve the client.
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October 23, 2022
I was lucky enough to come when the bank was flooded with thousands of migrants, and yet I think this is not a reason to treat customers as if they all owe the bank something. The bank has problems with the electronic system, money is being debited into the unknown, and it seems that there is no time to do this.
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4
April 20, 2023
Polite staff. They explain everything meticulously. There is an ATM. There is almost no waiting time
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4
January 28, 2024
I opened an international card there, everything works quickly
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1
April 17, 2024
Quickly, politely, efficiently.
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February 3, 2023
It's just some kind of charade. A branch has been opened for non-residents, where ads hang on the walls in files that write to some address for questions ***"@mail.ru . It's about the first impression. And then the process begins: I decided to apply for an account / card, but they did not see my IIN in their database and sent me to the tax office, I spent half a day at the tax office, where they told me that everything was fine, but they still stubbornly did not see the IIN in the Freedom Bank. All questions are answered that it is not in their competence, figure it out for yourself. As a result, I gave up on them and went to another bank (I will not advertise, I will only say that it is larger and with a higher credit rating), where all the documents were accepted without any problems, and two days later I had an account opened and a card ready. For interest, I dialed Freedom again: they didn't see anything in their database there, and they once again replied to my appeal that this was not their competence. It's even a shame that this bank has Russian roots.
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4
September 3, 2023
The staff is helpful and very friendly.Thank you.
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3
July 1, 2023
Excellent bank, helpful staff, good cafe inside
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3
March 14, 2023
Terrible bank and service. There is no support. Tariffs are changed regularly and not in favor of the consumer. I do not recommend it.
You can't even generate a certificate of account status remotely…
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2
November 12, 2022
Managers work very quickly. We issued a mortgage in a day. I would like to mention the credit manager Diana knows her job.
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3
July 27, 2022
Well, I don't even know, first impressions are very contradictory)) the guys messed up a lot when opening cards and accounts. In general, if you quarrel, they open very quickly, literally everything in a couple of days. I hope the work will be comfortable and without jambs
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5
1
October 22, 2022
There are many possible services, probably the largest number of services from all Kazakhstani banks that I have seen. But it's too slow, the plastic card has not been released for 3 weeks.
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2
June 21, 2024
Excellent bank 🔥 I am very satisfied 👍🏻
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May 17, 2023
Give the printer to your colleagues (to other offices). I really miss it. Nice people, if you don't frown, will respond in kind. :)
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2
April 14, 2024
I will always remember how I closed my account there!!! The horror! I do not recommend it!!!!
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September 3, 2024
A long wait, despite the small number of customers in the department.
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November 5, 2022
I am changing my review
"Technical support ignores!!!
Problems with the operation of the card are ignored ... (("
They replied via Facebook (they also recommended Insta)!
This effective way of communication should be indicated for other clients, if you actively monitor your reputation ;)...
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4
May 28, 2023
Quickly, in just half an hour, I issued a multicurrency card. An employment contract is not required, just like a Kazakh SIM card. Only IIN.
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3
January 9
I liked everything
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August 8, 2023
There are very long queues.
Trained, courteous staff
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1
January 24, 2023
We made the card quickly when ordering online. I received it in an hour and a half. And most importantly, the card is multicurrency and linked to a Russian phone number.
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1
October 11, 2023
They give a link for non-residents to open a card and then football (refusal to open a card) all Russians.
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1
1
August 18, 2023
One of the worst banks in Kazakhstan. The bank earns money from schemes. Piles of documents, it takes a long time to make maps.
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3
1
October 19, 2023
I like the bank, but there is only one branch and one ATM for the whole of Almaty 🙈😟
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December 12, 2023
The staff is great. Everything was decided in a few minutes
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April 27, 2023
The bank is incompetent, first approves the receipt of the card by proxy, takes a fee and cancels this decision without notifying customers, is very disappointed, I do not advise contacting.
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4
October 14, 2023
Super staff. A good branch. Inside there is water and a toilet
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1
2
November 20, 2022
Huge commissions(( the staff is pleasant and friendly
There is only one ATM for the whole of Almaty
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1
July 19, 2024
When I changed the car, I took out a car loan here, the conditions were good and I was able to quickly get the right amount. A modern bank!
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1
October 27, 2024
Everything's fine
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1
August 16, 2024
The Bank of the Future
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February 11, 2023
Modern, progressive with competent consultants. The commission is high, but you know what you're paying for.
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September 24, 2024
You can make a card for a foreigner, it's just good
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May 10, 2024
They are absolutely not customer-oriented.
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February 4, 2024
Wonderful gentlemen. Just train the first-line staff.
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1
October 29, 2023
Fast service, help is given immediately, although you have to wait a few days in Kaspi.
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November 4, 2022
FOR THOSE WHO DO NOT WANT TO WASTE THEIR TIME AND NERVES!
It 's a pity that you can't put less than one star . I waited a month for the card, all calls to the call center were ignored, all applications and claims left were not recorded. The voice assistant gives false information about 10 working days , for a total of more than a month. What you filled out virtually is just an unnecessary waste of time, you need to fill it out manually. Go to the stasis in the bank branch to Duman table 13, he will help you somehow or to the girl Shulpan (sorry if you wrote the name incorrectly). In the department where physical cards are issued, you will have to fill out a large number of unnecessary documents, 15 times your full name and your IIN.
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8
January 26, 2023
Well done. The staff is courteous and helpful, and the coffee is generally a fire..
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3
May 28, 2023
Promptly, the waiting time is minimal, the service is at a good level
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March 3, 2024
Convenient bank, I liked everything
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1
May 24, 2024
Russians are no longer given cards.
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1
November 10, 2023
I was met by a very angry aunt who called many foreign visitors
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January 8, 2023
I wanted to open premium products. Unfavorable conditions have been introduced for non-residents. The World Elite Master Card is included in the tariffs, but in fact it is not opened.
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1